Shipping charges too high - 43%
Total cost of purchase more expensive than anticipated - 36%
Wanted to comparison shop at other Web sites before making a purchase - 27%
Could not contact customer support to answer questions - 16%
Forgot usernames and passwords for store accounts - 14%
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Study: There is No Tipping Point, Blog Readers Are Skeptical - ReadWriteWeb - 0 views
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Future Now's 2007 Retail Customer Experience Study - 0 views
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Study Confirms: Personalization Can Backfire - ReadWriteWeb - 0 views
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Cart Abandonment: Nipping FUDDs in the Bud | Get Elastic - 0 views
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