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7 Deadly Claims: Part 1 - "Superior Customer Service" - 0 views

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e-commerce e-marketing e-shop usability user_experience

shared by Frederik Van Zande on 26 Apr 08 - Cached

Frederik Van Zande on 26 Apr 08

how to achieve superior customer service

<div class="cArrow"> </div><div class="cContentInner">how to achieve superior customer service</div>

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Cooper | Insights | Journal of Design | Articles | Technical Writing and Interaction De... - 0 views

www.cooper.com/...al_writing_and_interact_1.html

copywriting design e-marketing interaction user_experience

shared by Frederik Van Zande on 26 Apr 08 - Cached

Future Now's 2007 Retail Customer Experience Study - 0 views

www.grokdotcom.com/...tail-customer-experience-study

best e-commerce e-marketing e-shop practice usability user_experience

shared by Frederik Van Zande on 26 Apr 08 - Cached

Frederik Van Zande on 26 Apr 08

Our 2007 study clearly shows that online retailers are not capitalizing on the customer experience and are overly focused on innovation while ignoring the basics.

<div class="cArrow"> </div><div class="cContentInner">Our 2007 study clearly shows that online retailers are not capitalizing on the customer experience and are overly focused on innovation while ignoring the basics.</div>

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