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Bryan Eisenberg is a great teacher and is one of the fathers of conversion science. In this post, he asks his audience to make recommendations on pricing tables, those pages that ostensibly help us to choose the right product for us.

Here are my suggestions.

The main purpose of a page like this is "Help me choose." Choice, as it turns out, is a conversion killer, so these pages can be very helpful. This page needs to tell me which is "The best value." A badge would be helpful, probably on the most expensive item.

The little "signal bars" are unique and may be helpful, but don't really tell me at a glance what I want to know.

The copy is unhelpful. Instead of "Essential productivity..." how about "Great system for a tight budget." Instead of "Yield better results..." how about "Good value ready for your network." Instead of "2nd Generation Processor..." how about "This system has the power to do heavy number crunching, video editing and graphics."

There are too many prices here -- four to be exact. I say, pick two: Savings and total price. Crossing out "Starting price" is a proven way to communicate value.

Finally, put the coupon code near the "Customize & Buy" buttons to give those transactional shoppers an extra push.

What do you find frustrating about this page?

Just because you have the data that proves you are "right" about something, don't expect anyone to believe you.

It's not about the data, it's about how you present the data.

Since Conversion Optimization is ONLY about generating data to guide decisions, I love to explore the various ways of presenting it.

Here is some awesome eye candy from some amazing sites.

Everything we do as marketers or salespeople is about story. Our content and conversations should excite the imagination and make others curious about the characters in our story - and perhaps see themselves in it. A.I. and other tech innovations will allow us to get closer to the characters in the stories we tell.

 @conversion_team-I'm speaking about "flipping" you message when writing copy that converts at #convcon West in San Francisco. Basically, "flipping" prevents "blending" your message, which makes it lose impact and relevance.

The catch is that you must understand something about the Web visitors that you're flipping your message toward.

The Conversion Team has a solution, and this article does a great job of helping you get an actionable understanding of how to write for your visitors in a persuasive and relevant way.

 @chiefmartec "out of 12,000 experiments that Google ran in 2009, only about 10% of them resulted in adopted changes." You are not Google. But you must realize that in every industry, an online leader is going to emerge, and it will be the company that adopts a testing culture.

Intuition is no longer your friend. Your intuition cannot comprehend the variety of ways our visitors are coming at us. Data and testing are your friends, or your online audience will continue to abandon you.

Get excited about testing and taking that leadership role in your marketplace.

@sethgodin says awareness isn't a scalable problem to solve. As website optimizers, we couldn't agree more. He continues. "The solution lies in re-organizing your systems, in re-creating your product or service so that it becomes worth talking about." ...or in making your website so intuitive that it isn't worth complaining about. --Brian

 @b2bmarketing via @huffpostbiz John Fox gets landing pages and is bringing the tale of this important online strategy to the masses who read the Huffington Post. Much of the article was based on an interview with yours truly.

There are two defining characteristics of a landing page: It must keep the promise made by the link or ad that brings people to the page It is single-mindedly focused on getting them to take an action that will help them or the business Fox goes on the talk about trust, proof and images as keys to effective landing pages. He also talks about eliminating distractions and avenues for abandonment.

Thanks for a great article, John.

In light of @joeljharvey's recent presentations on mobile web development, we are not surprised by the findings of this survey. Mobile visitors want a mobile experience, not because they thought about it, but because they are, well, mobile.

Come by The Conversion Scientist blog to hear what else we have to say about building great mobile sites.

Retargeting Emails - Do E-commerce customers like or loathe them? March 10th, 2011Leave a commentGo to comments By Charles Nicolls, SeeWhy At SeeWhy, when we first launched our remarketing service in 2009, Randy Stross wrote a piece about email remarketing in The New York Times suggesting that while remarketing might be a great idea for ecommerce websites, it's not a great idea for consumers. He likened emails following up on abandoned shopping carts to a salesman chasing you down the street if you didn't buy from his store. There are major differences, of course. We've long argued that remarketing emails, when done well, not only drive conversions but also build brand trust. They can deliver great service and provide customers with the confidence to return to buy-either online, by phone or in store. If Randy was right and customers universally resented the intrusion, then these emails wouldn't work. In aiming to answer the question more substantively, I turned to data, and specifically email marketing benchmarks. The key metrics to look at to determine whether customers like or loathe remarketing emails are: the recovery rate the open rate the clickthrough rate the unsubscribe rate Frankly, the evidence is overwhelming: Remarketing, when done well, is appreciated by customers. Here's the evidence: (1) The recovery rate The recovery rate is the percentage of visitors that abandon shopping carts, and remarketed visitors thatthen return and purchase following remarketing. At SeeWhy, we measure recovery rates across all our customers, and currently the average is 20 percent. So, one in five shopping cart abandoners come back and buy, having being remarketed. In some cases, the recovery rate is as high as 50 percent. Moreover, when remarketed customers buy, they spend on average 55 percent more than customers who didn't abandon their shopping carts. (2) The open rate The average email open rate for remarketing emails is currently 46 percent, m

Here is a different way of looking at the personalities of the people who are visiting your Web site. Remember, peoples' personalities change when they are problem solving on the Web. Don't think about their normal personality type. Think about how they are going to act when visiting your site in particular.

Friction is something I haven't written about much. Friction is anything that keeps a visitor from scanning and understanding your page. From a conversion standpoint, it is anything that makes it unclear what a visitor should do. This article really is enlightening about four  Originally from Austin McCraw of MarketingExperiments

A new tool for our online conversion lab! Facebook is apparently going to give us more insight into the behavior of individuals on our Facebook pages. The more we know about the success of these pages, the better decisions we can make about spending our marketing time and dollars on social media.

Despite all the hype, social networks are not a panacea for businesses, and many are putting too many resources into them without knowing the payoff.

"I may have an answer to your questions."

Doesn't this sound hopeful? And you do. Whatever industry you are in, it is fundamentally your duty to understand your market's problems and to figure out how to solve them. The philosophy of content marketing is that teaching prospects about their problems is as important as teaching them about your solutions.

So, if you have some helpful knowledge that helps prospects solve problems, how are you letting them know that you're there for them?

Here are twelve ways to call attention to what you offer. Then you can let the content speak volumes for your solutions.

Most interesting part of this article, is the way that people make up stories about why they do what they do. This is why self-reported data is always we use it for qualitative research, that is but never to find answers to questions. Humans are very good at making up stories about why they do, and these stories are usually lies.

I always tell my audiences that exit-intent popovers will increase lead generation and often increase sales in an ecommerce setting. However, there is a negative brand impression from them. Nobody likes popovers, if you ask them.

Now we have some data on what people THINK about exit-intent popovers.

If we think using unfamiliar words makes us sound smart, @GuyLigertwood has broken the spell. We've been talking alot about behavioral science and the data that drives it. Now you will know what we say with 52 explanations of the terms we tend to bandy about. It's just enough explanation to "get it" and you can drill down into the liked videos.

This article turns much "good advice" about writing on its ear. And it passes the test of an article on writing: It's well-written.

 @PeepLaja I love the unconventional, and Peep Laja of ConversionXL has assembled a great list of creative landing pages and strategies.

If this doesn't get you excited about your next landing page, I don't know what will.

 @conversion_team It's easy to cut prices.It's hard to build up the value of what you offer in words and images. If you can occupy the high-price category in your niche, life gets much easier.

So, I was pleased to find this article which makes a bold statement: "Avoid Best Practice Conversion Rate Optimization"

What?

While your competitors are testing button color, you can be comparing yourself to the competition, being open about your profits, and doing the math for your visitors.

Best practices only get you so far. Here are some alternatives for online success.

In my book Your Customer Creation Equation I talk about the two conversions that online services have:Conversion from visitor to trialConversion from tryer to buyerI recommend that online services find ways to get the visitor started as soon as possible. Online services have the advantage that we can try the product right there online.

This article is further proof that getting the visitor engaged with questions is a more effective way to find more tryers and buyers than the typical home page.