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What makes people trust your Website more? As you know building trust with your visitors is critical to maximizing conversion. Here is some research that helps us to understand what makes visitors trust our site. Here are some highlights. 1:43-People trust more attractive websites. 2:21-Attractive websites are those that follow conventions. 3:05-Biggest source of frustration? Ability to find relevant information. 3:31-Website owners must increase the relevance of their information. 5:00-The best way to retain customers is to provide relevant information. Relevancy is dropping across the Internet. 6:10-How an Internet store is different from a physical store. 8:02-People who are on Facebook are more likely to recommend companies that they see on Facebook. 9:30-Satisfaction is what it is all about, affecting conversion and referral behavior. 10:00-Clam chowder

 @KISSmetrics This is a great tutorial for how you can keep your emails from getting tagged as SPAM. As a side bonus, these techniques will also help get more of your emails read by your prospects.

I especially like "Sending emails onec every two or three months can be more detrimental than sending multiple emails dialy. Why? Your customers may forget all about you."

Conversion math is sometimes hard to understand. How can really small increases in website conversion rates LOWER the cost of all f my marketing? Well, that is a discussion for another time. Now you don't have to think so hard about it.

Google has laid it out very clearly: If your landing pages are good, they will send you more traffic for less money. You don't have to be a math genius to figure out the importance of conversion optimization anymore.

If you learn visually, this will teach you much about landing pages.

Does your company have a Markishing department yet? That's a Marketing/Publishing department, and if you don't you better start working on it.

This infograph from Eloqua illustrates the power of content at various stages of the purchasing cycle. You don't have to be an enterprise to be using this kind of markishing approach to marketing. Learn about content development and cascades in my up-coming book.

A simple video that talks about story and how effective it is in communicating by Jennifer Aaker @aaker.

Slideshare is great for delivering pithy advice that slowly coalesces into understanding. That's why I love slide decks like this one.

You may not be able to implement these tips tomorrow, but you will begin to think about at online marketing differently.

And that can make all the difference.

Take a look at content marketing through the eyes of several experts, including me.

Whenever someone writes an article about Conversion Consultants (like us), we are always nervous that we might cross some of these lines.

We know that we have made these mistakes in the past.

The issue is exacerbated when the author is someone like Amy Africa, who has the experience and likes to tell things like they are. Her middle name could be "Frank".

I'm happy to report that we have evolved beyond these "lies" and firmly embrace the matching truths.

If you are looking for someone to guide your optimization efforts, have a conversion with a Conversion Scientist.

The last one on the list can really make a big difference.

7. Conduct user research or share findings with developers

It isn't hard to get user input thanks to inexpensive and easy-to-use services like UsabilityHub.com and Verifyapp.com.

Learn more about how and when to use tools like this in our free Everyday Behavioral Science training.

TransferWise has twice the valuation of WorldRemit even though they both started about the same time.

Could Worldremit have tested their way to a marketing strategy that made them competititve with TransferWise? We think so. But TransferWise figured it out, and when they did, they didn't let go.

Data science in the season of US poitics. Good resources for mining text for test hypotheses. Good for chat transcripts, phone logs, reviews, etc.

Our businesses are all going to be impacted by machine learning.

Conversion strategies for Non-profits

Email in a Mobile and Social World

When collecting data is so inexpensive and easy-to-do, we can no longer suffer old methods of becoming excellent at our jobs.

'A 2014 review of 88 previous studies found that "deliberate practice explained 26% of the variance in performance for games, 21% for music, 18% for sports, 4% for education, and less than 1% for professions. We conclude that deliberate practice is important, but not as important as has been argued." '