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Knowledge Work Types : eLearning Technology Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills, I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work. Work that requires greater interpretation/judgment vs. work that is relatively routine. He also classified these according to the level of dependence on others. Within that he then defined the following types of knowledge workers: * Transaction Worker - Routine, individual, ex. call center. * Integration Worker - Routine, collaborative, ex. systems development * Expert Worker - Interpretation/judgment, individual, ex. family physician * Collaboration Worker - Interpretation/judgment, collaborative, ex. investment banker

Online Communities and Their Impact on Business. Part One: How online community works This is Part One of the report. To return to the Introduction, click here. Summary Working with online communities has long been touted as a great way for a company to save money in its marketing, support, sales, and even product development. But for most companies, the diversity of communities online, and the challenge of learning how to work with them, is daunting. Most companies don't understand how online communities work, how they make a difference, and how to engage with them. Among the companies that have tried to work with communities online, many have found that they conversation is dominated by extreme enthusiasts rather than average users, and have concluded that online community is a distraction from their real customers. That turns out to be a very dangerous mistake. Rubicon Consulting's web practice team recently conducted a broad survey of US web users to understand better how people in the US use the web, with a special focus on web community and its effect on consumers. Key findings of that survey, and its implications for companies, include:

Changing Nature of Physical Spaces Each Saturday I meet my friend and colleague, Scott McDonald, at a local coffee shop for an hour or so to discuss some emerging research topics we're working towards. Each week we are amazed at the number of people in Saint's sitting on their laptops working - most of them are doing browser based work like google docs, Facebook, and the like. It is rare that I see anyone not using the browser as the primary mode of work. That is a big change from even a year or so ago. The same can typically be observed if you walk onto our campus and into the student union building. You see table after table of students on laptops, living in their browsers - Facebook, gmail, and ANGEL seem to be what I see. Rarely do I observe work happening in "real" applications. I am guessing that will only get more common as the Blogs at PSU gain wider adoption for writing and students begin to weave google docs into their daily workflow.

The Future of Work - good-bye martini lunches, hello working poolside Posted by Erik Larson at 04:28 PM Will social networking and instant messages replace the standard business phone call, the client lunch and the handshake? The Acrobat.com team recently completed a survey with Directions Research, Inc. that points toward an evolution in office workplace culture, including the changing ways white-collar workers are interacting and coordinating their tasks, and how business will be conducted in the social media-rich environment of the 21st century. The survey identified four key categories of knowledge workers: Leaders - Young professionals who use a variety of emerging technologies both at work and in their personal lives Actives - Largely over-35 year old professionals who have adapted to emerging technologies to meet the changing demands of the workplace Followers - The less technically-inclined who rely on e-mail at the exclusion of other technologie Resistors - Generally older workers who are reluctant to adjust to shifts in the workplace and office technologies

PETlab is a joint project of Games for Change and Parsons The New School for Design in New York City. It is a place for testing prototyping methods and the process of collaborative design with organizations interested in using games as a form of public interest engagement. Through our work, we connect with scholars and designers in the field of digital media, practitioners working in the spheres of education and social issues, and people of all ages at play. In the first year, we are working on a number of gaming platforms including Flash, Xbox XNA, and mobile phones. We are also working with a wide range of partners such as MTV, Microsoft, Boys and Girls Clubs, and New York Public Library. Support for PETLab comes from the John D. Catherine T. MacArthur Foundation's Digital Media and Learning initiative.

"As promised, I am presenting a step-by-step approach to a low-cost knowledge management (KM) program using social computing, and will focus on the functionality that has been touted but rarely delivered by communities of practice (CoPs). The name brings to mind Etienne Wenger's pioneering work in observing naturally occurring use of virtual environments by engineers. The problem was that when people went from a researcher's description of what had grown naturally in the past to a prescriptive recipe, things went wrong. People never accurately report all the factors that lead to the success or failure of a project; retrospective coherence clicks in. Also, the fact that something worked once in a specific context does not mean that it will work again even in the same conditions, or that you can accurately replicate the starting conditions. The other big problem was that people built over structured, formal top-down systems that replicated the design methodologies for enterprisewide systems like SAP. So, let's look at a bottom-up, naturalizing approach to building communities for knowledge flow using blogs:"

"Following on from the publication of the Leitch Review of Skills5 and the publication of the Government's World Class Skills implementation plan6 institutions are no longer expected to simply prepare graduates for a world of work, but to continuously support the learning and professional development of working people. It is therefore important for institutions to develop more flexible and creative models of delivery in order to support the development of autonomous, lifelong learners who are skilled in reflecting on their learning (both formal and informal) and planning for their personal, educational and professional development. This programme aims to stimulate change, working towards this vision. "

"I'm delivering the opening keynote for Edinburgh University's IT Futures Conference today and was asked to deliver an expanded version of the work I've been doing on the physical spaces of learning, and how they transgress virtual learning spaces, too. The theme of the conference is fascinating, and a conversation I'd like to see happening more regularly in more schools: It will look at both the staff and student perspective of what the working space is, and is becoming. Where does technology fit in, and how do we work and study in this increasingly mobile world?"

Perpetual Beta Posted on March 27th, 2009 by Harold Jarche It hadn't really occurred to me before that pilots are an almost inextricable aspect of Enterprise 2.0. Of course the 'iterate and refine' concept can be implemented in other ways, but I think it's fair to say that organizations absolutely need to get good at running pilots, if they're not already there. It is a key facet of the path that leads to improved organizational performance. So says Ross Dawson in pilots as a key instrument for improving organizational performance in a complex world. If you take the cynefin approach for working in complex environments you first Probe then Sense and then Respond in order to develop emergent practice. There are no good or best practices that will work for your context in a changing complex environment, so probing (AKA: piloting or Beta releases) is necessary to see what works. However, changing from a highly designed approach to an agile method is difficult. I previously recommended that instructional design adopt agile methods but even in the programming world, letting go of old ways is difficult as Sara Ford at Microsoft explains in how I learned to program manage an agile team after six years of waterfall.

"One of the biggest problems with doing group projects online (and face-to-face) is student resistance, says Jan Engle, coordinator of instruction development at Governors State University. "One of the best ways to overcome resistance is obviously for students to have a positive experience. Unfortunately, many of them come into an online class having had a very negative experience with group work. Almost always, those negative experiences stem from problems where they've been on teams where they ended up doing most of the work and other people did nothing and everybody got the same grade," Engle says. "

"A definition for the term Personal Learning Environment (PLE), remains elusive. Conception about what should constitute a PLE depends on the perspective of the commentator. For example, the priorities for a PLE are different for a tertiary student, a university administrator, an instructor, a working professional, or an adult who persues an eclectic path of lifelong learning. Metaphorically, an individual may engage in a learning process that is either more acquisitional or participatory (Sfard, 1998). There are inconsistencies across these positions about what a PLE should do. But whether constructively and defensively, interest in PLE appears to be growing. At the time of writing this introduction (August 2006), no particular product or service exists that can definitively be categorised as a PLE, although some prototypical work is in progress. An inclusive, authoritative account about PLEs does not yet exist. Only a handful of articles have appeared in the academic and public press about PLEs since the term gained currency in 2004. This article has been compiled after tracking recent conversations in the blogosphere and following social bookmarks. "

"Bernard Woods (Goss Gilroy Inc.) and I have developed a Methodology to provide a variety of stakeholders with a roadmap in addition to rigorous methods and tools for specifying and evaluating learning, training and development (LT&D). The Methodology gives senior managers, learning, training and development professionals, professional evaluators and similar stakeholders what they need to make a convincing case to senior management about improvements in work performance and organizational results. The Methodology is not positioned to replace other techniques and methods, but to complement them. We are trying to provide a more formal way for people to understand their business/work problems at a systemic level, assess if learning, training and development (LT&D) is useful for solving them and if so, provide a minimalist set of tools for evaluating LT&D initiatives that enable drawing a line of sight to organizational results. "

"About four years ago, I wrote an article on Learning Ecology, Communities, and Networks. In many ways, it was the start for me of what has become a somewhat sustained dialogue on teaching, learning, knowledge change, connectivism, and so on. Connectivism represents the act of learning as a network formation process (at an external, conceptual, and neural level …and, as I've stated previously, finds it's epistemological basis in part on Stephen's work with connective knowledge). Others have tackled the changes of technology with a specific emphasis on networked learning - Leigh Blackall, for example). And some have explored network learning from a standards perspective (Rob Koper). While not always obvious, there is a significant amount of work occurring on the subject of networked learning. What used to be the side show activity of only a few edubloggers now has the attention of researchers, academics, and conferences worldwide. Networked learning is popping up in all sorts of conference and book chapter requests - it's largely the heart of what's currently called web 2.0, and I fully expect it [networked learning] will outlive the temporary buzz and hype of all thing 2.0."

The Future of Online Learning: Ten Years On An MS-Word version of this essay is available at http://www.downes.ca/files/future2008.doc In the summer of 1998, over two frantic weeks in July, I wrote an essay titled The Future of Online Learning. (Downes, 1998) At the time, I was working as a distance education and new media design specialist at Assiniboine Community College, and I wrote the essay to defend the work I was doing at the time. "We want a plan," said my managers, and so I outlined the future as I thought it would - and should - unfold. In the ten years that have followed, this vision of the future has proven to be remarkably robust. I have found, on rereading and reworking the essay, that though there may have been some movement in the margins, the overall thrust of the paper was essentially correct. This gives me confidence in my understanding of those forces and trends that are moving education today. In this essay I offer a renewal of those predictions. I look at each of the points I addressed in 1998, and with the benefit of ten year's experience, recast and rewrite each prediction. This essay is not an attempt to vindicate the previous paper - time has done that - but to carry on in the same spirit, and to push that vision ten years deeper into the future.

The mission of MIT is to advance knowledge and educate students in science, technology, and other areas of scholarship that will best serve the nation and the world in the 21st century. The Institute is committed to generating, disseminating, and preserving knowledge, and to working with others to bring this knowledge to bear on the world's great challenges. MIT is dedicated to providing its students with an education that combines rigorous academic study and the excitement of discovery with the support and intellectual stimulation of a diverse campus community. We seek to develop in each member of the MIT community the ability and passion to work wisely, creatively, and effectively for the betterment of humankind.

World Without Walls: Learning Well with Others How to teach when learning is everywhere. by Will Richardson Print Forward Share Comments(0) Comment RSS Four teachers from High Tech High. Bringing Their A-Game: Humanities teacher Spencer Pforsich, digital arts/sound production teacher Margaret Noble, humanities teacher Leily Abbassi, and math/science teacher Marc Shulman make lessons come alive on the High Tech campuses in San Diego. Credit: David Julian Earlier this year, as I was listening to a presentation by an eleven-year-old community volunteer and blogger named Laura Stockman about the service projects she carries out in her hometown outside Buffalo, New York, an audience member asked where she got her ideas for her good work. Her response blew me away. "I ask my readers," she said. I doubt anyone in the room could have guessed that answer. But if you look at the Clustrmap on Laura's blog, Twenty Five Days to Make a Difference, you'll see that Laura's readers -- each represented by a little red dot -- come from all over the world. She has a network of connections, people from almost every continent and country, who share their own stories of service or volunteer to assist Laura in her work. She's sharing and learning and collaborating in ways that were unheard of just a few years ago.

"Grand Valley State University Social Media Guidelines As a public institution, Grand Valley State University's purpose is to educate and inform. This coincides with the spirit of social media, to share the wealth of knowledge for the common good. For this reason, Grand Valley maintains official pages on various social media platforms. You can find links to those pages at: www.gvsu.edu/socialmedia. They have been set up and are maintained for the purpose of disseminating information and connecting people to the university and its services. Although you are encouraged to use social media in your work, please respect university time and resources as you provide or read content. Our first priority is to execute the business of the university so find the right balance to do this. If you are an avid user, please consider two accounts - one you maintain for the university and one for your personal use outside of work."

A history of technology-mediated learning The following is a section from my PhD thesis. It is part of the "Past Experience" section of the Ps Framework. It aims to give a potted history of technology-mediated learning and show how it connects with e-learning. Since these terms are somewhat overused, it starts with some definitions. The plan is that this history will be used to identify lessons from history, which e-learning (generally) hasn't learned. I've been working on this for at least a month. I have been doing other work on the thesis, but the fact that this has take soooo long is not all the heartening. I think perhaps may sights are set a little high. The alternatives are that I'm either a crap writer or I'm currently not in the mood to write. We'll see where we go from here. The following has not been proof-read thoroughly. I'm leaving that for a later task. If you have any suggestions for improvement, fire away.

Practice and Evidence of the Scholarship of Teaching and Learning in Higher Education This journal offers an opportunity for those involved in University learning and teaching to disseminate their practice. It aims to publish accounts of scholarly practice that report on small-scale practitioner research and case studies of practice that involve reflection, critique, implications for future practice and are informed by relevant literature, with a focus on enhancement of student learning. This publication thus offers a forum to develop and share scholarly informed practice in Higher Education through either works in progress or more detailed accounts of scholarly practice. There will be opportunities for discussions/comments regarding works in progress to be shared with journal readers on the journal site. The journal is published twice a year (April and October).

The present and future of Personal Learning Environments (PLE) - 9 comments This post is recast from an assignment I completed about four months ago in a Masters Degree course entitled Innovative Practice and Emerging ICT, in which I investigated what PLEs are meant to be and where they might be going. It was originally part of a class wiki. Contents 1. Introduction 2. Towards a Definition 3. Driving Forces 4. Developments to Date 5. Barriers 6. Future Potential 7. References 8. Web Links Introduction A definition for the term Personal Learning Environment (PLE), remains elusive. Conception about what should constitute a PLE depends on the perspective of the commentator. For example, the priorities for a PLE are different for a tertiary student, a university administrator, an instructor, a working professional, or an adult who persues an eclectic path of lifelong learning. Metaphorically, an individual may engage in a learning process that is either more acquisitional or participatory (Sfard, 1998). There are inconsistencies across these positions about what a PLE should do. But whether constructively and defensively, interest in PLE appears to be growing. At the time of writing this introduction (August 2006), no particular product or service exists that can definitively be categorised as a PLE, although some prototypical work is in progress. An inclusive, authoritative account about PLEs does not yet exist. Only a handful of articles have appeared in the academic and public press about PLEs since the term gained currency in 2004. This article has been compiled after tracking recent conversations in the blogosphere and following social bookmarks.