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william doust

FEED - 0 views

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    "FEED: The 2009 Razorfish Digital Brand Experience Report. As you may or may not know, FEED is Razorfish's annual consumer behavior report that traditionally charts how consumers are adopting new internet technologies and digital services. This year we changed tack and focused our efforts on understanding how digital is changing the way that consumers interact with brands. What did we find out? Experience matters. A lot. So much so that experiences are becoming the new advertising or marketing. And these experiences are having an inordinate amount of impact on how consumers perceive a brand and ultimately purchase products. Moreover, we also found that consumers are actively engaged with brands across the entire digital spectrum. Consumers may be in control but so are brands which are so deeply embedded in the culture that consumers can't imagine not making them a part of their world - on Facebook, Twitter or even their own blogs."
william doust

Psychological Resilience and Positive Emotional Granularity: Examining the Benefits of ... - 0 views

  • Psychological Resilience and Positive Emotional Granularity: Examining the Benefits of Positive Emotions on Coping and Health
  • Positive emotional disclosureInterventions that promote positive emotions are beneficial to health. To illustrate, in one study, participants were assigned to one of three groups: (1) count your blessings, (2) list daily hassles or (3) control. People who “counted their blessings” weekly for 10 weeks by listing things for which they were grateful or thankful evidenced better subjective health outcomes, including fewer physical complaints, more time exercising, more hours of sleep, and better sleep quality.
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    For centuries, folk theory has promoted the idea that positive emotions are good for your health. Accumulating empirical evidence is providing support for this anecdotal wisdom. We use the broaden-and-build theory of positive emotions (Fredrickson, 1998; 2001) as a framework to demonstrate that positive emotions contribute to psychological and physical well-being via more effective coping. We argue that the health benefits advanced by positive emotions may be instantiated in certain traits that are characterized by the experience of positive emotion. Towards this end, we examine individual differences in psychological resilience (the ability to bounce back from negative events by using positive emotions to cope) and positive emotional granularity (the tendency to represent experiences of positive emotion with precision and specificity). Individual differences in these traits are examined in two studies, one using psychophysiological evidence, the second using evidence from experience sampling, to demonstrate that positive emotions play a crucial role in enhancing coping resources in the face of negative events. Implications for research on coping and health are discussed.
william doust

Shoe companies look for a slam dunk with digital experiences | Blog | Econsultancy - 0 views

  • digital experiences
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    How can digital and the internet be integrated into your overall learner/service user experience? Would you use it to persuade? to re-assure? to provide tips? to share rich service user knowledge? - check this case study of the shoe-trainer biz to get your creative juices flowing ;-D
william doust

Why You Should Experiment: web experimentation for visibility & buzz - 0 views

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    some inspirational bits to do with experimenting on the web to create a buzz, to raise your profile - handle with care though!
william doust

How Integrated Are Your Customer Experiences? - Peter Merholz - HarvardBusiness.org - 0 views

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    useful reading ;-) think of how you could improve the experience of your service users and others who could be classified as different customers.
william doust

poetpainter: Classifying Experiences - 0 views

    • william doust
       
      Fabulous poster on the factors and ways in which experiences can be engineered. What I love about this poster is that it takes inot account perception and emtions ;-) it even shows media & comms channels, as well as what departments would be involed in making things happen ;-)
    • william doust
       
      click on image to download ;-) - Free PDF
  • “Sorting, Classifying, and Labeling Experiences”
william doust

IDEO's Ten Tips For Creating a 21st-Century Classroom Experience - 0 views

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    Fab insights into creating more engaging classroom/learning experiences for children. Thought it would be good for BAC & CLP. Enjoy ;-)
william doust

Call for participation: Send me YOUR story! - Teachers 2.0 - 0 views

    • william doust
       
      This one is for you Chris & Eliz - interesting experiment/web project, and the person who is calling for participatin has a ning group called "Teachers 2.0 - Teaching in the digital age".
    • william doust
       
      This lady is a twitter contact: Chris & Eliz, please add her to yours: http://twitter.com/teachers20
    • william doust
       
      opps - ning delay
  • Teachers 2.0 Teaching in the digital age.
  • Call for participation: Send me YOUR story!
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    Call for Participation - Digital Literacy Ning Teacher's network!!!!!!!!!!!!!!!!!!!!!!!!!! This one is for you Chris & Eliz - interesting experiment/web project, and the person who is calling for participatin has a ning group called "Teachers 2.0 - Teaching in the digital age". Got insomnia ;o( Sat 07-march to Sun 08 march 05:44am!
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    FAN blinkin TASTIC!!!
william doust

Coke Pours In-House Social Media Experiments Down the Drain | Ben Paynter | Fast Company - 0 views

  • Yesterday, the company announced that it will abandon building ever-more networking platforms in favor of approaching customers at the places they already hang out, like Facebook and YouTube.
    • william doust
       
      Eliz & Christine - this is what you discovered with the Angels when using facebook
  • Coke Pours In-House Social Media Experiments Down the Drain
  • ...2 more annotations...
  • Coke Pours In-House Social Media Experiments Down the Drain
    • william doust
       
      There are also some upsides from what they learned here ;-D
    • william doust
       
    • william doust
       
      coca-cola we are social (includes video) http://www.diigo.com/09adk
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    This article shows the evidence on a large corporate scale - What CLP naturally discovered with virtual spaces - go where the learners hang out. Coca-cola wasted a lot of money trying to get people to go to other virtual spaces.
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    Shame we didn't have all of that money to burn!! We'd have used it a lot more wisely......
william doust

Self-organized teams of 4 (with computers): The new model for learning? - 1 views

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    Really, fab, fab video. What learning experiments could you do?
william doust

Beware of Dissatisfied Consumers: They Like to Blab - Knowledge@Wharton - 0 views

  • Beware of Dissatisfied Consumers: They Like to Blab
    • william doust
       
      Bad blabbing and the bottom line
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    word of mouth - bad service experience
william doust

Bootstrap It!: Directory Experiment: Pulling the Trigger - 0 views

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    directories for submitting blogs that have been tried by this guy. I'm on blog catalog! that's quite good - for page ranking (search terms and appearing on google's 1st page)
william doust

Get Glue. Connect with friends around things you visit! - 0 views

    • william doust
       
      hey this is fab!
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    fab firefox add on that allows you to socialise your browsing experience: see who is alos on a website and get conversations going - fab!
william doust

Customer Reference Pros Twitter List by Sean White on Listorious - 0 views

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    A page with a list of contacts who post messages on twitter (tweet) about engineering better customer experiences, customer advocacy, customer value. Etc., etc. you get the point ;-D
william doust

How to Film Customer Insights: Camera Operator | Laboratory Frontier - 0 views

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    customer insights / user insights: filming tips, how to and links ;-) enjoy - also good for testimonials - so you can do funky vids ;-)
william doust

4 Ways the Entertainment Industry is Getting More Social - 0 views

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    what could we learn from the movie and broadcasting industry to integrate into our socialmedia experiments/tools?
william doust

Ethnography and Design: An Ethnography Primer | Customer Experience Labs - 0 views

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    Exploring how users/customers make meaning of their world and how they attempt to create meaning and identity through artifacts (and their itneraction with these) can deliver much insight - if tapped. Ethnographic studies do this. CLP is instinctively scratching the surface with this. This link takes you to a primer.
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