Group items tagged customer experience - Accelerated Family Learning - Friends of Campaign4 Learning

Customer Reference Pros Twitter List by Sean White on Listorious - 0 views

listorious.com/...customer-reference-pros

customer service customer champion customer evangelist customer evangelists customer reference listorious socialmedia tools

shared by william doust on 01 Feb 10 - Cached

william doust on 01 Feb 10

A page with a list of contacts who post messages on twitter (tweet) about engineering better customer experiences, customer advocacy, customer value. Etc., etc. you get the point ;-D

<div class="cArrow"> </div><div class="cContentInner">A page with a list of contacts who post messages on twitter (tweet) about engineering better customer experiences, customer advocacy, customer value. Etc., etc. you get the point ;-D</div>

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How Integrated Are Your Customer Experiences? - Peter Merholz - HarvardBusiness.org - 0 views

blogs.harvardbusiness.org/...ntegrated-are-your-custom.html

customer experience harvardbusiness harvardbusiness.org for:elizborg for:bunnymartin for:christinewp

shared by william doust on 15 Jul 09 - Cached

william doust on 15 Jul 09

useful reading ;-) think of how you could improve the experience of your service users and others who could be classified as different customers.

<div class="cArrow"> </div><div class="cContentInner">useful reading ;-) think of how you could improve the experience of your service users and others who could be classified as different customers.</div>

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How to Film Customer Insights: Camera Operator | Laboratory Frontier - 0 views

labs.artefactgroup.com/...tomer-insights-camera-operator

video customer experience customer video testimonials customer experience on video

shared by william doust on 31 Mar 10 - Cached

- william doust on 31 Mar 10
  
  There's an inspirational link on the page: http://johnnyholland.org/2009/08/12/communicating-ux-through-video-4-probing-research/
  
  <div class="cArrow"> </div><div class="cContentInner">There's an inspirational link on the page: <a href="http://johnnyholland.org/2009/08/12/communicating-ux-through-video-4-probing-research/" rel="nofollow" target="_blank">http://johnnyholland.org/2009/08/12/communicating-ux-through-video-4-probing-research/</a></div>
  
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william doust on 31 Mar 10

customer insights / user insights: filming tips, how to and links ;-) enjoy - also good for testimonials - so you can do funky vids ;-)

<div class="cArrow"> </div><div class="cContentInner">customer insights / user insights: filming tips, how to and links ;-) enjoy - also good for testimonials - so you can do funky vids ;-)</div>

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Happy Employees Create Better Customer Experiences « Customer Experience Matters - 0 views

experiencematters.wordpress.com/...te-better-customer-experiences

happy turnover bottom line motivation work employment productivity levity

shared by william doust on 01 Feb 10 - Cached

Ethnography and Design: An Ethnography Primer | Customer Experience Labs - 0 views

www.customer-experience-labs.com/...d-design-an-ethnography-primer

IDEO ethnography ethnographic studies ethnographic primer designing services ict-workshop ict workshop

shared by william doust on 31 Mar 10 - Cached

- william doust on 31 Mar 10
  
  more links to ethnography... BizWeek: http://www.businessweek.com/magazine/content/06_23/b3987083.htm
  
  <div class="cArrow"> </div><div class="cContentInner">more links to ethnography... BizWeek: <a href="http://www.businessweek.com/magazine/content/06_23/b3987083.htm" rel="nofollow" target="_blank">http://www.businessweek.com/magazine/content/06_23/b3987083.htm</a></div>
  
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- william doust on 31 Mar 10
  
  another fab bizweek image - summary: http://www.businessweek.com/magazine/content/06_23/b3987085.htm
  
  <div class="cArrow"> </div><div class="cContentInner">another fab bizweek image - summary: <a href="http://www.businessweek.com/magazine/content/06_23/b3987085.htm" rel="nofollow" target="_blank">http://www.businessweek.com/magazine/content/06_23/b3987085.htm</a></div>
  
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william doust on 31 Mar 10

Exploring how users/customers make meaning of their world and how they attempt to create meaning and identity through artifacts (and their itneraction with these) can deliver much insight - if tapped. Ethnographic studies do this. CLP is instinctively scratching the surface with this. This link takes you to a primer.

<div class="cArrow"> </div><div class="cContentInner">Exploring how users/customers make meaning of their world and how they attempt to create meaning and identity through artifacts (and their itneraction with these) can deliver much insight - if tapped. Ethnographic studies do this. CLP is instinctively scratching the surface with this. This link takes you to a primer.</div>

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Digital Design Blog » Blog Archive » We're Back: New Experience Book, New Blo... - 0 views

www.digitaldesignblog.com/...-blog-name-and-new-blog-design

feed digital consumer digital consumer experience customer experience consumer behaviour digital

shared by william doust on 14 Sep 09 - Cached

Guest Blogger: Colin Shaw on Customer Experience and Emotion » Customers Rock! - 0 views

customersrock.net/...ustomer-experience-and-emotion

shared by william doust on 29 Jul 09 - Cached

- william doust on 29 Jul 09
  
  Charity Chums http://bit.ly/2J4Gx Accelerated Family Learning - Friends of Campaign4 Learning http://bit.ly/gMmKx
  
  <div class="cArrow"> </div><div class="cContentInner">Charity Chums <a href="http://bit.ly/2J4Gx" rel="nofollow" target="_blank">http://bit.ly/2J4Gx</a> Accelerated Family Learning - Friends of Campaign4 Learning <a href="http://bit.ly/gMmKx" rel="nofollow" target="_blank">http://bit.ly/gMmKx</a></div>
  
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- william doust on 29 Jul 09
  
  we got loads more...
  
  <div class="cArrow"> </div><div class="cContentInner">we got loads more...</div>
  
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- william doust on 29 Jul 09
  
  on twitter too: @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">on twitter too: @williamdoust</div>
  
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Coke Pours In-House Social Media Experiments Down the Drain | Ben Paynter | Fast Company - 0 views

www.fastcompany.com/...-house-social-media-down-drain

coca-cola coca-cola socialmedia mistakes stratford stratford workshop william doust christine walker parsons elizabeth borg web2.0 tools socialmedia twitter for:rachyjohnstone for:elizborg for:christinewp

shared by william doust on 15 Jan 10 - Cached

Yesterday, the company announced that it will abandon building ever-more networking platforms in favor of approaching customers at the places they already hang out, like Facebook and YouTube.
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- william doust on 15 Jan 10
  
  Eliz & Christine - this is what you discovered with the Angels when using facebook
  
  <div class="cArrow"> </div><div class="cContentInner">Eliz & Christine - this is what you discovered with the Angels when using facebook</div>
  
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Coke Pours In-House Social Media Experiments Down the Drain
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- william doust on 09 Feb 10
  
  There are also some upsides from what they learned here ;-D
  
  <div class="cArrow"> </div><div class="cContentInner">There are also some upsides from what they learned here ;-D</div>
  
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- william doust on 09 Feb 10
  
  60sec blog/site: http://www.diigo.com/09acv
  
  <div class="cArrow"> </div><div class="cContentInner">60sec blog/site: <a href="http://www.diigo.com/09acv" rel="nofollow" target="_blank">http://www.diigo.com/09acv</a></div>
  
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- william doust on 09 Feb 10
  
  coca-cola we are social (includes video) http://www.diigo.com/09adk
  
  <div class="cArrow"> </div><div class="cContentInner">coca-cola we are social (includes video) <a href="http://www.diigo.com/09adk" rel="nofollow" target="_blank">http://www.diigo.com/09adk</a></div>
  
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william doust on 15 Jan 10

This article shows the evidence on a large corporate scale - What CLP naturally discovered with virtual spaces - go where the learners hang out. Coca-cola wasted a lot of money trying to get people to go to other virtual spaces.

<div class="cArrow"> </div><div class="cContentInner">This article shows the evidence on a large corporate scale - What CLP naturally discovered with virtual spaces - go where the learners hang out. Coca-cola wasted a lot of money trying to get people to go to other virtual spaces.</div>

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Elizabeth Borg on 09 Feb 10

Shame we didn't have all of that money to burn!! We'd have used it a lot more wisely......

<div class="cArrow"> </div><div class="cContentInner">Shame we didn't have all of that money to burn!! We'd have used it a lot more wisely......</div>

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hierarchy_of_emotional_value.jpg (JPEG Image, 2852×1939 pixels) - Scaled (25%) - 0 views

customersrock.net/...erarchy_of_emotional_value.jpg

hierarchy_of_emotional_value.jpg hierarchy_of_emotional_value emotion value

shared by william doust on 29 Jul 09 - No Cached

william doust on 29 Jul 09

fa b image, part of this article: http://customersrock.net/2008/09/02/guest-blogger-colin-shaw-on-customer-experience-and-emotion/

<div class="cArrow"> </div><div class="cContentInner">fa b image, part of this article: <a href="http://customersrock.net/2008/09/02/guest-blogger-colin-shaw-on-customer-experience-and-emotion/" rel="nofollow" target="_blank">http://customersrock.net/2008/09/02/guest-blogger-colin-shaw-on-customer-experience-and-emotion/</a></div>

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The $5 Guerrilla User Test « Bumblebee Labs Blog - 0 views

blog.bumblebeelabs.com/the-5-guerrilla-user-test

interview user-testing customer experience

shared by william doust on 31 Mar 10 - Cached

william doust on 31 Mar 10

fab quirkly little tip on getting customer insights. Don't think about the specific context here, but hte general application of the principles. ;-)

<div class="cArrow"> </div><div class="cContentInner">fab quirkly little tip on getting customer insights. Don't think about the specific context here, but hte general application of the principles. ;-)</div>

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Experience Clinic Blog » Blog Archive » Emotions will Drive or Destroy value ... - 0 views

www.experienceclinic.com/...destroy-value-in-your-business

emotion emotions marketing consumer widget blogtalk blogtalkradio for:bunnymartin for:elizborg for:christinewp for:rachyjohnstone

shared by william doust on 29 Jul 09 - Cached

william doust on 29 Jul 09

fab post and podcast - we could do this service too ;-) it's about emotions and value creation...

<div class="cArrow"> </div><div class="cContentInner">fab post and podcast - we could do this service too ;-) it's about emotions and value creation...</div>

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Nahanni Publishing - 0 views

www.nahanni-publishing.com/...shopexd.asp

shared by william doust on 29 Jul 09 - Cached

10 Steps To Becoming CUSTOMER DRIVEN
- william doust on 29 Jul 09
  
  free content that give you good idea below ;-)
  
  <div class="cArrow"> </div><div class="cContentInner">free content that give you good idea below ;-)</div>
  
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- william doust on 29 Jul 09
  
  on twitter too ;-) @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">on twitter too ;-) @williamdoust</div>
  
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- william doust on 29 Jul 09
  
  lots of free content and fab explanation below ;-) get good idea about customer experience ;-)
  
  <div class="cArrow"> </div><div class="cContentInner">lots of free content and fab explanation below ;-) get good idea about customer experience ;-)</div>
  
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- william doust on 29 Jul 09
  
  follow me on twitter too ;-) @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">follow me on twitter too ;-) @williamdoust</div>
  
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- william doust on 29 Jul 09
  
  more fab stuff on our diigo group ;-) Charity Chums http://bit.ly/2J4Gx Accelerated Family Learning - Friends of Campaign4 Learning http://bit.ly/gMmKx
  
  <div class="cArrow"> </div><div class="cContentInner">more fab stuff on our diigo group ;-) Charity Chums <a href="http://bit.ly/2J4Gx" rel="nofollow" target="_blank">http://bit.ly/2J4Gx</a> Accelerated Family Learning - Friends of Campaign4 Learning <a href="http://bit.ly/gMmKx" rel="nofollow" target="_blank">http://bit.ly/gMmKx</a></div>
  
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- william doust on 29 Jul 09
  
  on twitter too ;-) @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">on twitter too ;-) @williamdoust</div>
  
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Creating "Freestyle" Customer Service Experiences | CustomerThink - 0 views

www.customerthink.com/...e_customer_service_experiences

shared by william doust on 01 Feb 10 - Cached

- william doust on 01 Feb 10
  
  Fab article. What could your charity do?
  
  <div class="cArrow"> </div><div class="cContentInner">Fab article. What could your charity do?</div>
  
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- william doust on 01 Feb 10
  
  what could your community association do?
  
  <div class="cArrow"> </div><div class="cContentInner">what could your community association do?</div>
  
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Group items tagged

Customer Reference Pros Twitter List by Sean White on Listorious - 0 views

How Integrated Are Your Customer Experiences? - Peter Merholz - HarvardBusiness.org - 0 views

How to Film Customer Insights: Camera Operator | Laboratory Frontier - 0 views

Happy Employees Create Better Customer Experiences « Customer Experience Matters - 0 views

Ethnography and Design: An Ethnography Primer | Customer Experience Labs - 0 views

Digital Design Blog » Blog Archive » We're Back: New Experience Book, New Blo... - 0 views

Guest Blogger: Colin Shaw on Customer Experience and Emotion » Customers Rock! - 0 views

Coke Pours In-House Social Media Experiments Down the Drain | Ben Paynter | Fast Company - 0 views

hierarchy_of_emotional_value.jpg (JPEG Image, 2852×1939 pixels) - Scaled (25%) - 0 views

The $5 Guerrilla User Test « Bumblebee Labs Blog - 0 views

Experience Clinic Blog » Blog Archive » Emotions will Drive or Destroy value ... - 0 views

Nahanni Publishing - 0 views

Creating "Freestyle" Customer Service Experiences | CustomerThink - 0 views

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