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william doust

Customer Reference Pros Twitter List by Sean White on Listorious - 0 views

listorious.com/...customer-reference-pros

customer service customer champion customer evangelist customer evangelists customer reference listorious socialmedia tools

shared by william doust on 01 Feb 10 - Cached
  • william doust on 01 Feb 10
     
    A page with a list of contacts who post messages on twitter (tweet) about engineering better customer experiences, customer advocacy, customer value. Etc., etc. you get the point ;-D
william doust

ChangeThis :: Learning to View Your Customers as a s connected - than Powerful Tribe - 0 views

www.changethis.com/55.04.CustomerTribes

changethis pdf resource business marketing strategy customers service users

shared by william doust on 01 Mar 09 - Cached
  • As a business it’s tempting to think of a 'tribe' as a 'customer base.' That’s wrong. People aren’t part of a tribe simply because they buy a product or service. What qualifies them as a tribe are their connections. Tribes of customers are connected to an idea, each other, products, services, employees, etc.—creating a network of connections to the business as a whole."
  • william doust on 01 Mar 09
     
    "As a business it's tempting to think of a 'tribe' as a 'customer base.' That's wrong. People aren't part of a tribe simply because they buy a product or service. What qualifies them as a tribe are their connections. Tribes of customers are connected to an idea, each other, products, services, employees, etc.-creating a network of connections to the business as a whole."
william doust

Jalkala: The Practices and Functions of Customer... - Google Scholar - 0 views

scholar.google.co.uk/scholar

persuasion testimonial tesimonials customer testimonials service user testimonials for:christinewp for:bunnymartin for:rachyjohnstone for:elizborg

shared by william doust on 01 Feb 10 - Cached
    • william doust
      william doust on 01 Feb 10
       
      This research maps out the typology/landscape of different types of testimonials & were they are used.
    • william doust
      william doust on 01 Feb 10
       
      lots of sifting for gold between the lines. Very academic! - be warned.
    • william doust
      william doust on 01 Feb 10
       
      The title?
    • william doust
      william doust on 01 Feb 10
       
      The Practices and Functions of Customer Reference Marketing − Leveraging Customer References as Marketing Assets
    • william doust
      william doust on 01 Feb 10
       
      very good for persuasion - modifying behaviour towards a desired outcome. would work well with Nudge (the book)
  • The Practices and Functions of Customer Reference Marketing− Leveraging …
  • william doust on 01 Feb 10
     
    This research paper looks at the different types of testimonials that customers or service users can provide your organisation: to persuade and shape behaviour. You can also extend this to your other stakeholders. Very academic so you have to sift through it with patience and get the nuggets out.
william doust

How to Film Customer Insights: Camera Operator | Laboratory Frontier - 0 views

labs.artefactgroup.com/...tomer-insights-camera-operator

video customer experience customer video testimonials customer experience on video

shared by william doust on 31 Mar 10 - Cached
  • william doust on 31 Mar 10
     
    customer insights / user insights: filming tips, how to and links ;-) enjoy - also good for testimonials - so you can do funky vids ;-)
william doust

UserVoice - Customer Feedback 2.0 - Harness the ideas of your customers. Build great pr... - 0 views

uservoice.com

feedback crowdsourcing customerservice uservoice CRM community web2.0 ideas

shared by william doust on 13 Feb 09 - Cached
  • william doust on 13 Feb 09
     
    The fastest way to turn Feedback into Innovation.\nBright ideas are only minutes away with the online suggestion box that sorts itself.\nImprove your product & your bottom line Customers feel heard (and happier!) Excellent for organizations of all sizes
william doust

Social Marketing: How Companies Are Generating Value from Customer Input - Knowledge@Wh... - 0 views

knowledge.wharton.upenn.edu/article.cfm

knowledge@wharton co-development co-branding social marketing marketing maverick mavericks

shared by william doust on 07 Mar 09 - Cached
  • Social Marketing: How Companies Are Generating Value from Customer Input
    • william doust
      william doust on 07 Mar 09
       
      social marketing: power of grassroots and people helping you shape your brand!
    • william doust
      william doust on 07 Mar 09
       
      User/audience/customer input - shaping your brand.
  • william doust on 07 Mar 09
     
    Social Marketing: How Companies Are Generating Value from Customer Input -
william doust

How to Get Better Customer Service by Being an A**hole - Asylum.com - 0 views

www.asylum.com/...-assholeology-chris-illuminati

book levity customer service A**holeology a**hole asylum.com

shared by william doust on 15 Feb 10 - Cached
  • william doust on 15 Feb 10
     
    ""A**holeology: The Science Behind Getting Your Way and Getting Away With It," to explain how applying the a-hole principle can help you effectively deal with bad customer service."
william doust

How Integrated Are Your Customer Experiences? - Peter Merholz - HarvardBusiness.org - 0 views

blogs.harvardbusiness.org/...ntegrated-are-your-custom.html

customer experience harvardbusiness harvardbusiness.org for:elizborg for:bunnymartin for:christinewp

shared by william doust on 15 Jul 09 - Cached
  • william doust on 15 Jul 09
     
    useful reading ;-) think of how you could improve the experience of your service users and others who could be classified as different customers.
william doust

Customer Engagement Network - 0 views

www.customer-engagement-network.com

customer engagement network ning for:christine.wp for:bunnymartin for:elizborg for:rachyjohnstone cscape

shared by william doust on 22 Oct 09 - Cached
  • william doust on 22 Oct 09
     
    This site belongs to consultancy called Cscape that delviers fantastic reports on online customer engagmenet
william doust

Ethnography and Design: An Ethnography Primer | Customer Experience Labs - 0 views

www.customer-experience-labs.com/...d-design-an-ethnography-primer

IDEO ethnography ethnographic studies ethnographic primer designing services ict-workshop ict workshop

shared by william doust on 31 Mar 10 - Cached
  • william doust on 31 Mar 10
     
    Exploring how users/customers make meaning of their world and how they attempt to create meaning and identity through artifacts (and their itneraction with these) can deliver much insight - if tapped. Ethnographic studies do this. CLP is instinctively scratching the surface with this. This link takes you to a primer.
william doust

ChangeThis :: The Customer Evangelist Manifesto - 0 views

www.changethis.com/1.CustomerEvangelist

for:elizborg for:christinewp for:bunnymartin evangelist customer evangelist

shared by william doust on 03 Nov 09 - Cached
  • william doust on 03 Nov 09
     
    How customers can become fanatical about you and become your trust-worthy sales force. ;-)
Elizabeth Borg

How to get customer testimonials - 0 views

businesslink-news.org/...customertestimonials.aspx

for:christine.wp for:williamdoust customer testimonials

shared by Elizabeth Borg on 01 Jun 10 - Cached
  • Elizabeth Borg on 01 Jun 10
     
    some useful tips on customer testimonials
william doust

Amazon Payments Account Management - 0 views

payments.amazon.com/...index.htm

payments ecommerce amazon

shared by william doust on 06 Mar 09 - No Cached
  • Welcome to Amazon Payments Sign In | Create account | Help Your Account Personal Business Developers
    • william doust
      william doust on 06 Mar 09
       
      It's not fair! aren't british customers as good as US?
  • william doust on 06 Mar 09
     
    US Amazon customers way ahead of UK with regards to amazon payment platform!
william doust

The Social Customer Manifesto - 0 views

www.socialcustomer.com

manifesto social socialnetworking socialsoftware social marketing

shared by william doust on 08 Mar 09 - Cached
  • CRM Doesn't Go Far Enough: Somehow We Left the Customer Out of Customer Relationship Management."
  • william doust on 08 Mar 09
     
    another blog realted to the power of people in the age of the social networks and social media - probably inspired by clue train manifesto ;o) The McDaddy of revolt against - bad irresponsive and disrespectful business and its practices
william doust

Postcard Printing, Post Cards, Custom Postcards, Design a Post Card online - 0 views

www.zazzle.com/postcards

printing on demand postcard

shared by william doust on 15 Feb 10 - Cached
    • william doust
      william doust on 15 Feb 10
       
      Example of a group/charity using postcards to "product-ize" - sell what they do: Early Arts
    • william doust
      william doust on 15 Feb 10
       
      early arts page - selling postcards using paypal: http://bit.ly/earlyArtsPostcards
    • william doust
      william doust on 15 Feb 10
       
      You could try a printing on demand service like this to reduce costs? Perhaps invite your community of learners service users to co-create cards, photograph artwork then put on cards! - so order only what service users want and go from there! with a trackable link (on the back of the card) you could get the postcard to sell itself ;-)
  • Postcard Printing, Post Cards, Custom Postcards, Create a post card
  • william doust on 15 Feb 10
     
    make your own postcards - sart at US $ 0.95 per card. The higher number the lower it becomes. check it out.
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