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The decade of Design Thinking is ending and I, for one, am moving on to another conceptual framework: Creative Intelligence, or CQ.

What can you do to lead the charge on social, on big data, on improved user and customer experience, on customer intelligence? How can you put yourself in the best position to drive change, rather than be driven by it? How can you embrace new alliances with customers (internal and external), so that you’re in a position to be proactive, and not become your company’s whipping post?

how to inject more diversity and expertise into your strategy process, to get leaders closer to the operational implications of their decisions, or to avoid the experience-based biases and orthodoxies that inevitably creep into small groups at the top

from “all-knowing decision makers,” who are expected to know everything and tell others what to do, to “social architects,” who spend a lot of time thinking about how to create the processes and incentives that unearth the best thinking and unleash the full potential of all who work at a company.7

we can isolate the three main ingredients: information (CMS), communication (portal) and collaboration (web app). From my experience of helping large organizations rethink their intranet, I would had two more ingredients to form the five pillars of social intranets

At least from my experiences, I believe that most businesses don’t understand collaboration. How many of your colleagues or customers are still emailing Word and Excel documents as attachments? If you are over 30 years old, chances are your business processes are still heavily influenced from the Microsoft dominated days of installed software more than two decades ago. The world is a different place now. There are plenty of examples of dynamic, young companies are prospering even when the partners are global dispersed, but they are still the exception.

games are powerful metaphors. That means, like stories, they can and do mean different things to different people. The task of the facilitator is to ensure that all participants get the message in the game that is relevant to themselves and translate that message back to the workplace. In other words, the purpose of the game is to have participants see things differently and as a result positively change some element of their workplace behaviour.