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George Franzino, consultant and program manager for ALEX AND ANI's "Project Prophet" software implementation: "This is the execution layer of delivering on that brand promise to our customers. This will greatly enhance that customer experience."

Today, the CIO fulfills a more strategic role, one that impacts the organization's ability to adapt to changing consumer preferences, preserve margins and serve customers.

"Our vision is to become the favorite beauty destination, most loved and admired by guests, associates, communities, partners and investors," Kimbell explained. "It's so critical that when our guests come in they feel like the experience with associates delivering the information, content and experiences on a one-on-one basis is positive."

An overwhelming majority (70%) of consumers around the globe say that the best way retailers can add value to their shopping experience is to provide easy access to information about their products and services, both online and in stores. That's one of the key takeaways of a new consumer research study by Oracle.

Last week, Oracle hosted its second annual Oracle Industry Connect conference in Washington, D.C. This seat of world power was an appropriate setting for a two-day summit explaining how retailers can use technology to obtain better control of every aspect of their enterprises.

A global consumer survey by Oracle has found that consumers are increasingly demanding a more technology-driven and global shopping experience.

Significantly more consumers than last year are using smartphones to help them shop and now they have specific needs and desires from retailers.

Adidas, which was an existing Oracle financials user, initially implemented XBR in its North American operation, where the retailer felt there would be the best commercial and functional fit. Satisfied with the comprehensive visualization XBR provided into North American loss prevention data, Adidas launched XBR in Europe in 2009, but encountered initial difficulties.

With a worldwide operation, complicated supply chains and retail outlets on top of manufacturing responsibilities, getting product to the buyer is not as easy as Adidas makes it seem. But through a data mining and loss prevention program powered by Oracle MICROS XBRi, the company has harnessed its point-of-sale data to cut down on preventable losses and build a leaner business.

As the e-commerce landscape has taken shape over the past couple of decades, the ecosystem for supporting services developed much as expected, with an array of platform providers strategically expanding their bundle of commerce engine and surrounding services from marketing and ad tech to analytics, merchandising, and logistics. These platforms grew both organically and inorganically, with Oracle, IBM, and eBay becoming the dominant players.

"After researching the industry, the company found that almost every one of its competitors was using Oracle Endeca, a search and guided navigation system that gives consumers control over their shopping experience. The problem was that the system would have to be purchased and brought in-house - at a higher cost than a company the size of Andy's, with less than 30 employees, could afford."

"Since Black Friday, we were able to implement a more robust and enhanced promotional strategy, and have achieved a dramatic lift just based on the fact that we can promote at the product level," said Mario A. Castano, VP of e-Commerce Implementation for Lenox. "Using Oracle, our peak period outpaced sales the last two years by 26%."

What follows is a compendium of educated guesses and forecasts, and the editors at STORES would like to think that most of them have value. Still, if we had to sum up our expectations for 2013 in one word, it would be "convergence" - tying together the web, Big Data, analytics, mobile, social and all things digital to deliver a seamless experience to shoppers...

Fashion Rretailer replatforms online presence to personalise shopping, improve site speed and increase sales

"Our customers seek out the UGG brand online, on their mobile devices and in stores. By creating a single, accurate view of their engagement with us, we can better align our service, marketing and merchandising with their needs," said Dave Powers, President, Global Direct to Consumer, Deckers Outdoor.

"As we continue to grow sales worldwide, the Oracle solution will enable us to personalize and enhance the customer experience online, streamline service and introduce more international sites."

Russian coverage of M.Video, Russia's largest hypermarket chain of electronics and home appliances using Oracle improve customer service at every point of interaction.

Oracle Financial Services has expanded its Oracle Financial Services Enterprise Risk Management suite to include a new model risk management solution, as well as enhanced offerings for regulatory capital management and credit risk management. Oracle's Enterprise Risk Management suite, part of the Oracle Financial Services Analytical Applications family, provides a single, unified platform that helps today's financial institutions meet increasingly complex compliance requirements and performance objectives. The end-to-end platform enables financial services organizations to effectively identify and manage risk to support their risk-adjusted performance objectives, promote a proactive risk management culture and mitigate the costs of compliance. Model Risk Management To meet evolving regulatory mandates, financial institutions require a comprehensive view of risks associated with inaccurate or improperly applied financial and business models. Many firms are struggling to achieve this transparency because they continue to manage their models in siloed environments. Oracle Financial Services Model Risk Management provides a common environment to manage all risks associated with the use of models, including risks arising due to poor data quality, incorrect or inappropriate use, design flaws, incorrect implementation and unauthorized access. The solution delivers a single repository for all model information across the enterprise, includes pre-built dashboards to jump start benefits and provides drill-down capabilities for in-depth insight. This application provides a common environment to manage risks associated with the use of models including risks arising due to data quality, incorrect or inappropriate usage, design flaws, incorrect implementation and unauthorized access. The solution helps firms to improve governance around the use of models through a comprehensive, structured and consistent framework for periodic assessment and validation of models ac

A brief article on M.Video choosing Oracle e-Commerce solutions to improve customer service at every point of interaction.