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Cross-channel experiences are vital to customer experience. Recent customer experience studies of retail executives - by Oracle Corp. and Tata Consultancy Services - show that to 50% and 47% of respondents, respectively, cross-channel experiences are vital to providing overall customer experience.

The October 5 edition of Inside Higher Ed includes the following article featuring a Q&A with Cole Clark, global vice president of education and research, Oracle. In the article, Cole discusses how Oracle is using technology to improve the student experience by creating a frictionless experience across channels.

The October 5 edition of Inside Higher Ed includes the following article featuring a Q&A with Cole Clark, global vice president of education and research, Oracle. In the article, Cole discusses how Oracle is using technology to improve the student experience by creating a frictionless experience across channels.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

Make my retail experience 'good for me' say customers in new Oracle global research. Consumers are demanding a retail experience that is global, yet localised for their needs and expectations, and is 'good for me', defined and dictated by individual preferences, discloses new research from Oracle. Findings from the 'Evolution of Experience Retailing' survey reveal that as consumers around the world demand accessibility to the global marketplace, their requirements dictate how retailers should prioritize strategies and key business imperatives to meet customer demand and compete more effectively.

Oracle research finds price, product, choice, promotions and technology are key to creating a winning shopping experience The latest research on the future of retail in 2025 according to the digital native generation born after 1980, has found the shopping experience of the future needs to be connected, fit-for-purpose and always available, according to Oracle.

In a briefing held at NRF 2014, Mike Webster, SVP and General Manager of Oracle Retail, explained that Release 14 is designed "to connect all of these [customer] interactions" in order to create a seamless customer experience. "The industry has made great strides in building great digital experiences," Webster said. "It has set the marker in terms of how we use mobile and online commerce to build a brand. We'll see the industry work more aggressively towards hyper-personalization."

In a briefing held at NRF 2014, Mike Webster, SVP and General Manager of Oracle Retail, explained that Release 14 is designed "to connect all of these [customer] interactions" in order to create a seamless customer experience. "The industry has made great strides in building great digital experiences," Webster said. "It has set the marker in terms of how we use mobile and online commerce to build a brand. We'll see the industry work more aggressively towards hyper-personalization."

Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.

Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.

Ulta communicates with shoppers across many channels: mobile, guest services, direct mail, online, email, point of sale and social. So consistent messaging across all platforms is key. "Our core guest is very engaged so she's always looking for new ways to learn more. Integrating all of these touch-points into a unified experience and ensuring she's having a consistent experience from a branding and communications standpoint helps elevate our approach," Kimbell told attendees at the Oracle Industry Connect conference in Washington, D.C. last week.  

Oracle's latest market survey shows that consumers are demanding globalised experience, but need to meet the needs and expectations of its locality, and is best tailored according to personal preferences, in order to achieve "the most appropriate (good for me) " experience.

The October 19 edition of Customer Experience Management includes the following article highlighting Miami University's decision to select Oracle CRM On Demand. The article notes that Miami is replacing its legacy undergraduate admissions system, Recruitment PLUS, with Oracle CRM On Demand, and plans to extend the implementation to the graduate school and regional campus admissions. The article includes comment by Steve Koporec, vice president of applications, Oracle Higher Education, noting that with Oracle CRM On Demand, Miami will have institution-wide visibility and will be able to efficiently monitor prospective and current student progress, as well as support other programs, such as alumni relations and current student, faculty and staff communication.

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, Owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, Owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

The October issue of University Business includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes that students experience on campus is what keeps them coming back, but even if they love their classes, that joy can be overshadowed by frustration of dealing with student services offices. The article is part of the Stats Watch section and includes various statistics from the report including that 30 percent of students say their school does not meet their customer service expectations. The article includes comment from Cole Clark, global vice president for education and research, Oracle, who notes that though there are some schools doing amazing work, there is a tremendous amount of headroom to improve effectiveness without spending truckloads of cash to get it done.

Coverage of HyperCITY's partnership with Oracle for their Retail solutions, to assist the 12-store hypermarket chain with integrating and optimising its retail store operations to drive better business insights and enhancing customer experience.

Consumers are demanding retail experiences that are global, yet localized for their needs. What is defined as 'good for me' is relative to individual shopping preferences.

Consumers are demanding retail experiences that are global, yet localized for their needs. What is defined as 'good for me' is relative to individual shopping preferences.

Coverage of the Evolution of Experience Retailing research where the journalist attended the UK launch event.

The May 13 edition of eSchool News includes a press release announcing Oracle's mobile functionality and platform for PeopleSoft Campus Solutions enabling higher education institutions to offer a richer student experience. The press release includes comment from Cole Clark, global vice president of education and research, Oracle, who notes that the new mobile functionalities give students immediate, personal, and easy access to information when they need it.

The May 13 edition of eCampus News includes a press release announcing Oracle's mobile functionality and platform for PeopleSoft Campus Solutions enabling higher education institutions to offer a richer student experience. The press release includes comment from Cole Clark, global vice president of education and research, Oracle, who notes that the new mobile functionalities give students immediate, personal, and easy access to information when they need it.

The timing of this particular release couldn't be more appropriate though, if you remember earlier this week Oracle talked us through its thoughts on customer experience management at the Experience Revolution event in New York...

Oracle introduced Oracle Retail Customer Analytics, a new business intelligence solution designed to help retailers better understand what drives their customers' purchasing decisions..."The key to improving the customer experience is to understand the customer," said Greg Girard, Program Director, Merchandise Strategies, IDC Retail Insights. "Analytic solutions that help retailers gain insight into their customers' buying patterns lay the foundation for a deeper understanding and make it possible to create a personalized shopping experience while optimizing profitability."