Individualized Customer and Employee Experiences Key to Success says Oracle Study - Tec... - 0 views
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Oracle Communications on 08 Apr 16While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences. -
Oracle Communications on 08 Apr 16While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.
