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The September issue of Pipeline includes the following article by Rajeev Tankha, Senior Director, Solutions and Product Marketing, Oracle Communications. The article highlights how customer service is still vital to communications service providers looking to stay competitive. The article notes that customer experience management encompasses the entire order to cash process.

The October 19 edition of Customer Experience Management includes the following article highlighting Miami University's decision to select Oracle CRM On Demand. The article notes that Miami is replacing its legacy undergraduate admissions system, Recruitment PLUS, with Oracle CRM On Demand, and plans to extend the implementation to the graduate school and regional campus admissions. The article includes comment by Steve Koporec, vice president of applications, Oracle Higher Education, noting that with Oracle CRM On Demand, Miami will have institution-wide visibility and will be able to efficiently monitor prospective and current student progress, as well as support other programs, such as alumni relations and current student, faculty and staff communication.