Two Oracle Utility Offerings to Power ENSTAR's Customer Care Efforts - TMCnet - 0 views
-
Oracle Utilities on 29 Jul 11highlighting that ENSTAR Natural Gas has chosen Oracle Utilities Customer Care and Billing as well as Oracle Utilities Business Intelligence in a move to not only better understand its customers' needs to enhance its billing capabilities and the customer service it offers. The article also notes that Oracle Utilities Customer Care and Billing will provide ENSTAR Natural Gas with the ability to manage the complete lifecycle of its customers, encompassing service connection, meter read management, complex billing, payment processing and debt collection. The article includes comments from Bill Vellante, group vice president and general manager of Oracle Utilities noting that Oracle Utilities will help harness a complete view of customer data, streamline billing processes and enable more responsive customer service.