Net 308/508 Internet Collaboration and Organisation S1 2012

This is an extremely interesting article as it focuses on the ways in which wikis have excelled in enticing people into contributing and exciting them about making contributions. Businesses and organizations can learn a lot from this article as it also illustrates ways in which a wiki can be used to increase the rate, amount and quality of contribution. The precise nature of Wikipedia is one of the greatest advantages it has over other information sources. People looking for information find their topic and the information provided is in a formatted style that is maintained throughout the site. The limited security measures on Wikipedia allow people to contribute what they wish with minimal restrictions. The question is however can a wiki such as Wikipedia be used effectively to add value and increase collaboration within a business environment? Wikipedia does allow users to contribute information and remove the barriers and restrictions of both geographic and social status. This can allow bias or ill-informed information to be present in articles. Within a business structure there is little to no chance of purposely misleading information being presented to the articles. This does remove one of the major problems that Wikipedia faces as the integrity of information is assured. So with this in mind does a wiki remain a great resource for collaboration within a business environment?

Overall, this article provides a nice summary of how businesses and corporations can employ wikis in their knowledge production, highlighting some of the advantages and disadvantages and discussing some troubleshooting problems. Yeo (2010) notes that an added benefit of using wikis in businesses is that multiple people can work on a document at once, allowing multiple editors to work on different sections of the wiki at the same time. However where companies may struggle is with the layout and formatting of the page. Hasan and Pfaff (2006) note that IBM, the Disney Corporation, and British Telecommunications are just some of the major corporations that have successfully implemented the use of wikis into their business structure. The Shell Corporation is yet another business that has successfully employed the use of wikis in their organisation (Hendrix & Johannsen, 2008). Similarly, the revision history and ability to track editing changes made to pages is a common advantage running across all of these studies. Although this article offers a nice description of how wikis can be used in businesses, it does not delve into the world of knowledge management and using wikis as a knowledge sharing platform, as discussed by Hasan and Pfatt (2006). They also fail to provide strategies to motivate employees to make use of the wiki and participate in knowledge contribution, as mentioned by Hendrix and Johannsen (2008). Nevertheless, the article makes us aware about wikis and how they can be incorporated in businesses, noting some of the advantages and limitations. Additional References: Hasan, H., & Pfaff, C.C. (2006). The wiki: an environment to revolutionise employees' interaction with corporate knowledge. OZCHI. 11(24-26). Pp377-380. Retrieved 19th March 2012 from http://www.ozchi.org/proceedings/2006/sessions/short-papers/social/hasan-p377.pdf Hendrix, D., & Johannsen, G. (May 16th, 2008). A knowledge sharing and collaboration platform. Inside Knowledg

This article related to my topic discussed about how Wikipedia as one of the popular online collaborative encyclopedias allows everyone to write and read its article for free and there are large numbers of businesses all around the world who edit and publish its articles (Yeo, 2010). According to my own studies, Wikipedia will be good for small businesses? Wikipedia as a popular online community can help small businesses to have an article there. Of course, everyone can make a page in Wikipedia, but, having a page for businesses can bring more customers for them, for example, Zip's Drive-In has article in Wikipedia which gives information to people about its fast foods. Tekserve, sales Apple products in New York, has a Wikipedia article to gives beneficial information about their new products and absorb them on their own blog. Or even "Hollywood-based Roscoe's House of Chicken and Waffles" has article in Wikipedia (Mcgee, 2009). But why businesses want to have an article in Wikipedia? They can have great exposure of their new products: when a company has article in Wikipedia that means more people all over the world can read their information that brings them more exposure. They can manage their information and their through Wikipedia and people know Wikipedia as a trustable resource. Moreover, Wikipedia gives permission to businesses to update their articles, and with the help of Talk page they can read customers wishes and suggestion (Mcgee, 2009). However, businesses must aware there in Wikipedia there will be some angry customers and they may edit their articles, so, businesses should aware to correct any untruthful information which added by others and it is a truth that monitoring can be very time-consuming for them (Mcgee, 2009). Mcgee, M. (17 september 2009). Should a small business have a Wikipedia article? Available online at: http://www.smallbusinesssem.com/should-small-business-have-wikipedia-article/2311/

Manjoo, F. (2009, September 28). Is Wikipedia a Victim of Its Own Success? Time Magazine. Retrieved from http://www.time.com/time/magazine Is Wikipedia a Victim of Its Own Success? is an article which suggests Wikipedia's achievement level has reached its peak and eventually will see its downfall. The article looks in depth at the potential causes for Wikipedia's slowing growth and how these elements could possibly lead to the community's eventual failure. It suggests one reason for Wikipedia's decelerating growth rate is simply that "the site has hit the natural limit of knowledge expansion" and the only possible remaining contributions are obscure topics and "janitorial" editing job such as formatting and fixing grammar. The article claims "Wikipedia's natural resource is emotion" and editors are motivated by the "rush of joy" they receive when contributing their unique wisdom to an audience of 300 million people. What this means is that as the need for significant edits diminishes, so too does participation enthusiasm. Additionally, as Wikipedia has grown, so too has the bureaucracy and complex laws of Wikipedia, resulting in a community that has become unwelcoming to novice Wikipedians. The article discusses how Wikipedia editors are made up of a narrow class of participants dominated by young males from wealthy countries and academic backgrounds. The Wikipedia author-base is not as broad and diverse as first thought and it seems "the encyclopedia is missing the voices of people in developing countries, women and experts in various specialties that have traditionally been divorced from tech". This too is given as a reason for Wikipedia's imminent downfall.

This article brings up a very interesting idea: the concept of an endpoint for Web 2.0 communities. As the author relates it, this would occur as a Malthusian collapse. Whilst at first glance this seems unfeasible given the infinite expanse of virtual pastures, the article makes some interesting points for consideration: the number of contributors on Wikipedia is dropping and it seems the we have run out of topics to write. It is interesting to compare the Wikipedia community to that of Bittorrent which has found renewed growth, and purpose, in the context of its struggle against copyright laws. Wikipedia has been hailed as a revolutionary form of knowledge democratisation, it is hard to imagine that wikipedians don't share a sense of purpose in their collaboration, and, perhaps even harder to imagine that we are running out of things to write about. Whilst this article is from a highly reputable source, its bias might be considered in following that of the conservative media toward copyleft, this is highlighted by phrases like 'Wikipedia's joyride' which suggests the growth of the site as frivolous. Considering the data it presents, the article is certainly very relevant to an understanding of online collaboration and thought provoking. I cannot help but think that there are still multitudes of topics to be written about, how many contributors, for example, have penned a page for themselves? Whilst ostensibly trivial, this might be the kind of interaction that sees renewed interest in the site and attracts the minority demographics which Gardner says the site needs to make its community richer (p.2). Perhaps the flagging interest in the site comes from the reason that the site is moving too close to the status quo, that as the BitTorrent community has seen, it needs to reminded of its position in an ideological shift.

This article starts with a brief summary of Wikipedia's start. Wikipedia started its work in 2001 and allowed Wikipedia's to contribute and share their articles with others through it. Wikipedia increased its article slowly, in 2008 there were about 2200 articles being added to the Wikipedia every day and in 2009 Wikipedia had about 3 million articles in English. So, Wikipedia broken the record held by Chinese Yongle encyclopedia, which was the famous encyclopedia (Manjoo, 2009). According to my own studies, Wikipedia has different level of articles; they divided to low-, medium- and high quality and different people must play different roles, such as linking, editing and writing. For example, cleaning up other editor's mistake is a very important part, because some people do not add valuable information and some editors must come to increase articles quality and maybe the article needs another editor to correct the article again and this process may need to continue many times to increase quality of that article. However, that does not mean casual users work is not worthy, because, they can absorb more well-rounded contributors to make more valuable articles. To help contributors, University of Arizona suggested Wiki software, which guides contributors to know what should they do, for example, they will aware the article needs more link, references or it needs more editing and writing (Conger, 2010). Conger, C. (2010). Who writes Wikipedia articles? Retrieved from http://news.discovery.com/human/wikipedia-community-articles.html