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blog by Harold Jarche on the Connected Workplace, 4.15.2013 Excerpts: "Implicit knowledge is best developed through conversations and social relationships. It requires trust before people willingly share their know-how. Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. But hierarchies and work control structures constrain conversations. Few people want to share their ignorance with the boss who controls their paycheck. But if we agree that complex and creative work are where long-term business value lies, then learning amongst ourselves is the real work in organizations today. In this emerging network era, social learning is how work gets done." ..."Personal knowledge management (PKM) skills can help to make sense of, and learn from, the constant stream of information that workers encounter from social channels both inside and outside the organization." ..."Collaboration skills can help workers to share knowledge so that people work and learn cooperatively in teams, communities of practice, and social networks." ..."Leaders need to understand the importance of organizational architecture. Working smarter in the future workplace starts by organizing to embrace networks, manage complexity, and build trust."

Article by Robert Whipple, on how to overcome distance in building trust. "How can a leader effectively use technology to build trust and cohesion in a decentralized team environment? * Clarify a strategy for how communication should be optimized for their particular team dynamic. * Ensure all team members are trained to use all the different communication methods properly and have the proper equipment to use it easily. * Have a well understood policy for when to use each type of communication. What sorts of communications need a permanent record? When is it important to be able to see a person, face to face? Some decisions are not clear cut, but it is important for the leader to teach the team what to consider when making the choice of how to communicate. * Model the behavior you wish to see."

Part of a series on humanity in the digital age and how expertise has become the purview of AI in some ways.  the professional service firm has to bring trust-worthiness which is made up of credibility (words), reliability (actions), intimacy (emotions), and self orientation (motives that can be trusted).  

Blog by Harold Jarche on Leadership is an emergent property of balanced networks, May 29, 2012 Like this assessment of leadership skills in networks: "As networked, distributed workplaces become the norm, trust will emerge from environments that are open, transparent and diverse. As a result of improved trust, leadership will be seen for what it is; an emergent property of a balanced network ["in-balance" may be a better term for this changing state] and not some special property available to only the select few. And this one: Networked contributors (full-time, part-time, contractors) need to work together in a networked environment that facilitates cooperation and collaboration. This is why the narration of work and PKM will become critical skills, as work teams ebb and flow according to need, but the network must remain connected and resilient

Interesting and VALUABLE links-rich how-to blog post by Wade Foster at Zapier, a distributed company, June 27, 2013 on managing remote teams. Identifies excellent resources elsewhere assembled by practitioners in remote work places. Identifies three key things: team, TOOLS (great list for work team), and processes for success. Team--hire doers, hire people you can trust, trust the people you hire, hire people who can write, hire people who are okay without a social workplace Tools--Campfire for virtual office; Sqwiggle, a persistent video chat room that takes a picture of you every 8 seconds which people can see on their computers and instant video chat; email, Trello for joint to-do list; GitHub for issues and pull requests; iDoneThis for daily digest of accomplishments--notes that "it is great for personal use as well because it can help build habits." Also Chrome profiles, LastPass Enterprise, Draft for easily versioning drafts, and Google Docs, Hello sign (for signatures without hassle of scanning, etc.), and Google Talk Processes--everyone does support on regular schedule to stay close to customers; a culture of shipping, weekly hangouts, weekly learning, monthly one on ones, culture of daily feedback

"Now, new research finds that women are more likely to trust and value information found in online women's communities than other social networks or websites. In a survey of over 2,000 adult women commissioned by iVillage, a massive online community for women from NBC Universal, respondents said they valued time spent in women's communities three times more than social networks (45% vs. 15%) and almost twice as much as portals like Yahoo and AOL."

Interesting blog by Jenny Mackness on attending two keynotes at the Association for Learning Technology Conference in Manchester, UK: Jonathan Worth and Laura Czerniewicz. She attended virtually. She found some common themes in the keynotes about privacy, vulnerability, and trust in open learning environments on the learner level. From Jonathan she says: he talked about the difference between the image and the photograph and how there is a paradigm shift because the image is breaking away from the photograph. Photographs are about evidence, images about experience. Laura's talk was about the inequality on a global scale and is a life or death issue and it is a challenge to address inequality in new online landscapes. Jenny ends the blog with: Jonathan's focus on vulnerability and trying to see the image clearly will inform issues of inequality and Laura's focus on inequality will inform Jonathan's concerns about privacy, trust, and vulnerability.

Love this post by Seth Godin on "too long; didn't read" mentalities as we all proceed in the "checklist mode" of grazing here and there but never stopping long enough to read, understand, and make sense of things. He mentions the importance of "trusted curators" and how it is up to us to decide how to invest our time. Implications for WLS: building dashboards, prioritizing, culling, controlling the incoming flow are all important skills to master for online work. We build on old concepts--dashboard for online focus, leading online--and become trusted curators too to provoke curious second and third thoughts leading to conversions on our site. Excerpt: One option is to read incisively, curate, edit, choose your sources carefully. Limit the inbound to what's important, not what's shiny or urgent or silly. The other option is to assume that you already know what you need to know, and refuse to read anything deeply. Hide behind clever acronyms, flit from viral topic to flame war, never actually diving in. It appears that this is far more common than ever before. Here's what I've found: When I read in checklist mode, I learn almost nothing. It's easy to cherry pick the amusing or the merely short, but it's a quick thrill with very little to show for it.

Mashable description of the Muslim man who blindfolded himself and asked people to hug him if they trusted him. Hundreds of people did. Moving video.

excellent discussion of networks and social learning in organizations with references to Hart, Jennings, Cross, and Internet Time Alliance among others, 2010

from Inc. Good first reason: life is too short Good last reason: you don't think you can do anything else - time to trust your creativity, perseverance, and effort to take you to a new, happier, more fulfilling place.

from Inc. by Jeff Hayden Good first reason: life is too short Good last reason: you don't think you can do anything else - time to trust your creativity, perseverance, and effort to take you to a new, happier, more fulfilling place.

beginning series on network entrepreneurs who thrive, by Jane Wei-Skillern, David Ehrlichman, & David Sawyer, September 16, 2016.  How should WLS embrace these four principles operationally in the networks we participate in?   

Very good blog post by Peter Skillen on July 13, 2011 on PBL? Am I Doing It Right? Offers continua for structuring projects by students but couldn't these be adopted in setting up PBL for adult elearners? The continua are trust (locus of control), Questioning (who is generating the questions), Collaboration (how much collaboration is really going on?), Content (reductionist to complex), Knowledge (hidden to visible), Purpose (contrived to authentic).

Beautiful schematic on value creation--all of the activities and trust building and connection building that occurs before a collaboration effort is noticed, Oscar Berg, February 14, 2012

Interesting and accurate summary IMO by Rob Paterson of how work, jobs, and taking charge of your own professional development are changing. Either they have been listening to us, or more likely, we have been reading them! :-) Offers an e-book for $2.99 titled You Don't Need a Job, You Need a Trust Network by Robert Paterson

Nice differentiation between mentor, advisor, coach and supervisor on AWIS blog. "As the largest cross-disciplinary organization representing women in STEM, mentoring is a topic we've been addressing for decades. Donna J. Dean, PhD, past AWIS President and Fellow, has authored a book on mentoring women in STEM. (Which everyone in STEM should read. Men can definitely gain insight from Donna's wisdom, too.) So, what is the difference between mentoring, coaching, advising and supervising? Donna sums it up this way: A mentor is a wise and trusted person who guides, protects, and promotes the protégé's (mentee's) career. An advisor is someone who offers advice, from a perspective of wisdom or authority. A coach helps with specific skill and ability development, often on a fee basis. A supervisor ('boss') has the official task of overseeing your work."

"Phew! Talk about pressure. Writing a blog post about how to write a perfect blog post is the most meta of burdens. It's a bit different than writing about perfect tweets or ideal Facebook posts. There's nowhere to hide when you're blogging about perfect blogging. So I hope you'll still trust the advice here even if you don't find this post itself to be flawless. I'm sure we'd all love for each of our blog posts to be absolute perfection-however it is that you measure perfection-so I researched all the necessary info to get us started on the path to perfection. I'll cover headlines and length and visuals and so much more below. How close are you to creating the perfect post already?"

Harold Jarche from 2014 on engaging knowledge artisans. "Complex environments are the new normal. Relationship building is needed in order to share complex knowledge. Implicit knowledge takes time to share, so time has to be set aside for sense-making, reflecting, and conversing. These are significant workplace changes, but can be mastered with a stable foundation of PKM practiced by interdependent and autonomous knowledge artisans. When everybody is engaged in sense-making, then any organization can better sense where it needs to go."

Organizational Membership benefits from joining the American Library Association. Organizational Membership Benefits ALA encourages organizational members to investigate and engage with the resources and initiatives available to libraries of all types. Working to keep libraries strong. ALA works on behalf of all libraries in the areas of library funding, intellectual freedom, professional standards, and 21st-century literacy, helping create a future in which communities look to libraries and to librarians as vital, trusted resources. This includes making libraries eligible for funding to provide high-speed, affordable broadband service, and eligibility for other federal programs. Standing together in membership lets libraries, librarians, and other staff members access solutions and resources to address problems otherwise faced alone. Learn about all the ALA is doing to support libraries. Select a topic or just scroll down the page. Helping you serve your community Providing beneficial information & resources Offering Organizational Member Value Programs (MVP) NEW: ALA Web Badges to display on your website and use with your emails

Blog by Kevin O'Keefe, "Real Lawyers Have Blogs," on the topic of the law, firm marketing, social media, and baseball, February 23, 2014. O'Keefe reviews a study by Gerry Moran on using social media to teach, not to sell. Other key points that O'Keefe makes: Build a large social network of people modeled after your customers and their influencers. 75% of B2B decision makers use social media to learn. (wonder where this stat comes from?) Pass on valuable information. Don't use your social media and networking channels to promote yourself. You want to be known for handing out knowledge and not brochures. Use social so that people will want to visit with you in person. 73% of customers are willing to engage with you on social media, so the opportunity is there. Use social media to teach, not sell. Selling is best done face-to-face. However, Social Media Today reports B2B buyers look at an average of over 10 digital resources before ever making a purchase. Since customers need to learn before they buy, use this opportunity on social media to connect. Teach and connect with today's technology. Connect and get on the radar of your customers and potential networks by retweeting, sharing, commenting and favoriting others' content. Develop Insights. Before you teach and connect with your customers, you need to listen to the customer and their customers. Social is an excellent listening tool. Be a publisher. In addition to curating and passing on the great content to your network, create your own assets on a blog. Organizations who blog get clients. Later Excerpt: Over the years LexBlog as been all about helping lawyers understand how to use the Internet in a real and effective fashion so as to grow their practices. By sharing information from third parties along our own insight via blogs and other social media we established a reputation as trusted advisors. Even when I reach out to meet with lawyers and law firms I have never met f