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"Unskilled manual laborers have felt the pressure of automation for a long time - but, increasingly, they're not alone. The last few years have been a bonanza of advances in artificial intelligence. As our software gets smarter, it can tackle harder problems, which means white-collar and pink-collar workers are at risk as well. Here are eight jobs expected to be automated (partially or entirely) in the coming decades. Call Center Employees call-center Telemarketing used to happen in a crowded call center, with a group of representatives cold-calling hundreds of prospects every day. Of those, maybe a few dozen could be persuaded to buy the product in question. Today, the idea is largely the same, but the methods are far more efficient. Many of today's telemarketers are not human. In some cases, as you've probably experienced, there's nothing but a recording on the other end of the line. It may prompt you to "press '1' for more information," but nothing you say has any impact on the call - and, usually, that's clear to you. But in other cases, you may get a sales call and have no idea that you're actually speaking to a computer. Everything you say gets an appropriate response - the voice may even laugh. How is that possible? Well, in some cases, there is a human being on the other side, and they're just pressing buttons on a keyboard to walk you through a pre-recorded but highly interactive marketing pitch. It's a more practical version of those funny soundboards that used to be all the rage for prank calls. Using soundboard-assisted calling - regardless of what it says about the state of human interaction - has the potential to make individual call center employees far more productive: in some cases, a single worker will run two or even three calls at the same time. In the not too distant future, computers will be able to man the phones by themselves. At the intersection of big data, artificial intelligence, and advanced

"For people who hate making mundane phone calls, Google has an AI solution. On Thursday, the tech giant announced "Ask for me," an experiment in its Search Labs testing ground for Google Search. The feature uses AI to call local businesses on your behalf and ask about pricing and availability. Currently, the feature works for calling nail salons and local mechanics for an oil change or other standard car maintenance, but according to the options menu, more businesses are coming soon. "

" A finance worker at a multinational firm was tricked into paying out $25 million to fraudsters using deepfake technology to pose as the company's chief financial officer in a video conference call, according to Hong Kong police. The elaborate scam saw the worker duped into attending a video call with what he thought were several other members of staff, but all of whom were in fact deepfake recreations, Hong Kong police said at a briefing on Friday. "(In the) multi-person video conference, it turns out that everyone [he saw] was fake," senior superintendent Baron Chan Shun-ching told the city's public broadcaster RTHK. Chan said the worker had grown suspicious after he received a message that was purportedly from the company's UK-based chief financial officer. Initially, the worker suspected it was a phishing email, as it talked of the need for a secret transaction to be carried out. However, the worker put aside his early doubts after the video call because other people in attendance had looked and sounded just like colleagues he recognized, Chan said."

"Zoom is not encrypting calls for free accounts with end to end encryption so they can provide law enforcement and the Federal Bureau of Investigation with content from those calls. As protesters demonstrate in the wake of the murder of George Floyd, law enforcement has deployed a wide range of surveillance tools to monitor and track protesters－including facial recognition software and contact tracing technology. They are working to get information from every source possible to disrupt and even arrest people involved with the protests."

"Numerous players criticized the AI technology, mostly for making incorrect calls, leading to them losing points. Notably, British tennis star Emma Raducanu called out the technology for missing a ball that her opponent hit out, but instead had to be played as if it were in. On a television replay, the ball indeed looked out, The Telegraph reported.  Jack Draper, the British No. 1, also said he felt some line calls were wrong, saying he did not think the AI technology was "100 percent accurate.""

"EFF has released its mobile app to help people join in important, timely struggles, but you can't get it for your Iphone or Ipad, because Apple insists that EFF use DRM, and this is contrary to everything it stands for. In a petition, EFF calls out Apple's incredibly abusive, one-sided developer "agreement" and calls on developers and Apple users to join a campaign to get Apple to give developers the freedom to release their creations on more liberal terms."

"A story on the site of the Japanese broadcaster NHK shows how this is playing out in the world of social networks. Online criticism of the behavior of the President of South Korea following the sinking of the ferry MV Sewol prompted the government to set up a team to monitor online activity. That, in its turn, has led people to seek what the NHK article calls "cyber-asylum" -- online safety through the use of foreign mobile messaging services, which aren't spied on so easily by the South Korean authorities. According to the NHK article: Many users have switched [from the hugely-popular home-grown product KakaoTalk] to a German chat app called Telegram. It had 50,000 users in early September. Now 2 million people have signed up."

"GCHQ, the UK's spy agency, designed a security protocol for voice-calling called MIKEY-SAKKE and announced that they'll only certify VoIP systems as secure if they use MIKEY-SAKKE, and it's being marketed as "government-grade security." But a close examination of MIKEY-SAKKE reveals some serious deficiencies. The system is designed from the ground up to support "key escrow" -- that is, the ability of third parties to listen in on conversations without the callers knowing about it."

"About two years ago the retail team lost another key task: negotiating with major brands and manufacturers the terms of popular sales on the site called "Lightning Deals." Common during the holidays as well as Mother's Day and Father's Day, they help move lots of inventory in a short period. Now, instead of calling their vendor manager at Amazon, the makers of handbags, smartphone accessories and other products simply logged into an Amazon portal that would determine if Amazon liked the deal being offered and the quantity it was willing to buy. No small talk. No give and take. Thousands of Amazon man hours spent forecasting demand, planning marketing strategies and negotiating deals was now handled by software, a major leap in efficiency."

"In the fawning media coverage of the Obama campaign's technological prowess, it did not occur to observers at the time to call this a startling invasion of privacy. And it wasn't, or at a very minimum, the privacy risks were arguably outweighed by the benefits. A tool like this could be the future of politics: door-to-door canvassing for the digital age, and a welcome antidote to impersonal broadcast TV ads or a welcome upgrade from getting a phone call from a stranger telling you to vote."

"Facebook Inc. Chief Executive Officer Mark Zuckerberg called for new global regulations governing the internet, recommending overarching rules on hateful and violent content, election integrity, privacy and data portability."

"Police are facing calls to halt the use of facial recognition software to search for suspected criminals in public after independent analysis found matches were only correct in a fifth of cases and the system was likely to break human rights laws."

"Princeton computer science professor Arvind Narayanan calls Zoom a "privacy disaster," filled with "creepy" features that send tracking data to Facebook even if you don't have a Facebook account and tell meeting hosts if attendees aren't paying attention. Zoom's privacy policy allows it to use what it calls "customer content" for advertising purposes."

"It's fast getting to the point where it feels unreasonable to solely blame the famous and the industries that promote them. These days, people are going to plastic surgeons wanting to resemble their own modified avatars from selfies, rather than celebrities. If you like, the fiction of Hollywood perfection has been democratised. Indeed, it's interesting how, even as "improved" celebrities are mocked, or, as with Pike, call it out themselves, the modification of our own images continues unhindered, save for the occasional "#nofilter" humblebrag. It's gone beyond old-school catfishing (pretending to be someone else) to the point where people are essentially deep-faking themselves. And it's all just a bit of fun. Until it isn't. The desire to look better is all too human but are we inexorably moving towards the moment when we lose our grip on what we actually look like?"

"A series of senior European MPs have been approached in recent days by individuals who appear to be using deepfake filters to imitate Russian opposition figures during video calls. Those tricked include Rihards Kols, who chairs the foreign affairs committee of Latvia's parliament, as well as MPs from Estonia and Lithuania. Tom Tugendhat, the chair of the UK foreign affairs select committee, has also said he was targeted."

"The Auschwitz museum has called a new trend, where users of video-sharing app TikTok role-play as Holocaust victims, "hurtful and offensive," but added that it did not want to shame young people involved. The museum at the site of the former Nazi death camp was responding to the point of view videos."

"The app, called Care19, and produced by a company called ProudCrowd that also makes a location-based social networking app for North Dakota State sports fans, generates a random ID number for each person who uses it. Then, it can "anonymously cache the individual's locations throughout the day," storing information about where people spent at least 10 minutes at a time, according to the state website. If users test positive for the coronavirus, they can provide that information to the North Dakota Department of Health for contact-tracing purposes so that other people who spent time near virus patients can potentially be notified."

"Some have argued for much greater policing of content online, and companies like Facebook, YouTube, and Twitter have talked about hiring thousands to staff up their moderation teams.8 8. April Glaser, Want a Terrible Job? Facebook and Google May Be Hiring,Slate (Jan. 18, 2018), https://slate.com/technology/2018/01/facebook-and-google-are-building-an-army-of-content-moderators-for-2018.html (explaining that major platforms have hired or have announced plans to hire thousands, in some cases more than ten thousand, new content moderators).On the other side of the coin, companies are increasingly investing in more and more sophisticated technology help, such as artificial intelligence, to try to spot contentious content earlier in the process.9 9. Tom Simonite, AI Has Started Cleaning Up Facebook, But Can It Finish?,Wired (Dec. 18, 2018), https://www.wired.com/story/ai-has-started-cleaning-facebook-can-it-finish/.Others have argued that we should change Section 230 of the CDA, which gives platforms a free hand in determining how they moderate (or how they don't moderate).10 10. Gohmert Press Release, supra note 7 ("Social media companies enjoy special legal protections under Section 230 of the Communications Act of 1934, protections not shared by other media. Instead of acting like the neutral platforms they claim to be in order obtain their immunity, these companies have turned Section 230 into a license to potentially defraud and defame with impunity… Since there still appears to be no sincere effort to stop this disconcerting behavior, it is time for social media companies to be liable for any biased and unethical impropriety of their employees as any other media company. If these companies want to continue to act like a biased medium and publish their own agendas to the detriment of others, they need to be held accountable."); Eric Johnson, Silicon Valley's Self-Regulating Days "Probably Should Be" Over, Nancy Pelosi Says, Vox (Apr. 11, 2019), https:/

"After a decade or so of the general sentiment being in favor of the internet and social media as a way to enable more speech and improve the marketplace of ideas, in the last few years the view has shifted dramatically-now it seems that almost no one is happy. Some feel that these platforms have become cesspools of trolling, bigotry, and hatred.1 1. Zachary Laub, Hate Speech on Social Media: Global Comparisons, Council on Foreign Rel. (Jun. 7, 2019), https://www.cfr.org/backgrounder/hate-speech-social-media-global-comparisons.Meanwhile, others feel that these platforms have become too aggressive in policing language and are systematically silencing or censoring certain viewpoints.2 2. Tony Romm, Republicans Accused Facebook, Google and Twitter of Bias. Democrats Called the Hearing 'Dumb.', Wash. Post (Jul. 17, 2018), https://www.washingtonpost.com/technology/2018/07/17/republicans-accused-facebook-google-twitter-bias-democrats-called-hearing-dumb/?utm_term=.895b34499816.And that's not even touching on the question of privacy and what these platforms are doing (or not doing) with all of the data they collect."

"The company has called for Australian policymakers to promote "copyright systems that enable appropriate and fair use of copyrighted content to enable the training of AI models in Australia on a broad and diverse range of data, while supporting workable opt-outs for entities that prefer their data not to be trained in using AI systems". The call for a fair use exception for AI systems is a view the company has expressed to the Australian government in the past, but the notion of an opt-out option for publishers is a new argument from Google."

"Facebook's gol' durn algorithm is acting up again, say humans working at Meta, who apparently have no control over the automated system that approved ads calling for the murder of Brazilian President Luiz Inacio Lula da Silva and his children."