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Attended vs Unattended Payment Kiosks - 2 views

www.imageholders.com/...nded-unattended-payment-kiosks
shared by laurenperdomo on 30 May 19 - No Cached
  • Self-service payment kiosks are growing in popularity with customers, with 40% of customers preferring to use self-service kiosks over human contact based transactions. Research has shown that by adding self-service, businesses could see a saving of $1-3 million in operational costs.
  • An attended payment terminal is where the sales assistant will activate the transaction.
  • An unattended self-service payment terminal is where the customer will activate the transaction.
  • tgood006 on 30 May 19
     
    More establishments are going to unattended payment kiosk. I remember a little over a year ago McDonald decided to install unattended kiosk. I thought it wouldn't work . Due to taking away from the staffing of the restaurant. This article talks about attended or unattended kiosk. Shaving off 1-3 million dollars off your book will certainly will help profit margins.
  • laurenperdomo on 23 Jun 20
     
    This article states the differences between an attended and unattended payment systems. The article recommends asking your businesses financial getaway or payment handler to advise as to whether your business requires an attended or unattended payment terminal.
  • hankunli on 24 Jun 20
     
    This article explained the differences between attended and unattended POS. The major difference between these two is based on the people who activate the transaction. Attended payment terminals are reliant on a member of staff being present to activate the transaction, while unattended payment terminals are for environments where there will not be a member of staff to assist the transaction. The customer instead will be the one to activate the payment. The conditions for the two are also different. Contactless is also an issue in POS selection.
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How AI is Transforming the Event Planning Space One Conversation at a Time - 0 views

www.forbes.com/...ace-one-conversation-at-a-time Event Planning AI technology
shared by Karyn on 25 Jun 20 - No Cached
  • Karyn on 25 Jun 20
     
    This article discusses the use of AI technology in the event planning sector, concluding that AI can be used as chatbots interfaces, data collection tools, and recommendation engines for event planners, to make the event planning process much faster and easier.
  • ...2 more comments...
  • Karyn on 25 Jun 20
     
    Used properly, AI technology can lead to enhanced experiences for guests and a more streamlined and efficient process for event planners, and extremely useful feedback data. AI technology is increasingly being utilized by many businesses and investments in smart technology is increasing across industries. The article states that by 2020, about 80% of business plans will include the use of chatbots and the event planning industry will do the same.
  • Karyn on 25 Jun 20
     
    Here is why and how: --AI technology is easy to implement at a low cost --They are easy to "plug" in and incorporate and suitable for any size events --A chatbot is a great solution for engaging with guests easily at lower cost and complexity, although it seems the idea of creating a dedicated app for a smaller event may not seem necessary --Consider that a chatbot build for marketing purposes will cost small and medium sized enterprises about $3000-$5000 --However they can then be implemented for any event format within a particular business niche, so consider the investment may be worth it --Especially since they can be quickly trained to engage guests and answer frequently asked questions or to direct guests to the correct solution or person, 24 hours a day, so the need for support staff 24 hours a day is eliminated, or it allows a better experience if, for any reason, a guest needs help during non-business hours, and can even escalate guest situations at any time to management. --It can provide insightful information for guests, such as matching a guest with the best sessions for them, based on their interests, contacts, or any other useful information, taking away the need for the guest to analyze and plan their day based on an overwhelming complicated schedule --Eliminates the need for the guest to carry around a large schedule and try to plan their day accordingly --Not only can the AI technology automate recommendations for the guests, it can also automate recommendations for planners, taking away the need for planners to manually sift through a variety of sources, send outreach emails, etc.
  • Karyn on 25 Jun 20
     
    On that note it makes it easier to match planners with appropriate vendors as well. Both of these are considered the AI matchmaking function. The chatbot can also unite fellow guests with similar interests or experiences and give them a place to virtually meet each other, and Facebook has launched chatbot extensions. A company called PubNub allows a business to build its own chatbots from scratch.
  • Karyn on 25 Jun 20
     
    Instead of having to download yet another app, chatbots allow users to connect through apps they've already downloaded (like facebook messenger), or other popular apps. And of course all of this data and interaction is collected and can be analyzed by event planners to streamline and enhance business, increase revenue, and increase guest satisfaction based on recommendations from the AI technology.
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3 Ways to Save More Money with Predictive Staffing - 1 views

www.touchbistro.com/...elp-your-restaurant-save-money
shared by nellyvero71 on 25 Jun 20 - No Cached
  • Imagine a situation where you could consistently save up to 5% on your weekly labor costs.
  • When it comes to saving on labor costs, the data that your POS system and scheduling software generate can help you determine the optimal number of staff members you need at any given time.
  • To get a quick and accurate picture of your labor effectiveness, sales per man hour (SPMH) is a great technique to employ. By calculating how much revenue is generated by a certain number of employees in an hour, you can optimize the staff needed to match your hourly revenue. The higher the productivity of your team, the lower the hours – which results in a lower labor percentage.
  • ...3 more annotations...
  • To determine your restaurant’s SPMH, divide your projected gross revenue per hour by the total number of employees hours scheduled in the same hour. This information can easily be exported from your smart POS system.
  • Forecasted revenue is one of the most common and accurate ways to ensure staffing at a labor cost percentage that is profitable for you. Revenue forecasting is accomplished by looking at your POS data from past periods to make an educated guess on what your future revenue will be on a weekly, daily or hourly basis.
  • If you have smart employee scheduling software you can automate these forecasts from your POS system and have them match them up with your target labor costs.
  • nellyvero71 on 25 Jun 20
     
    This article talks about how you can improve your restaurant operations and save money using a POS system. The system helps in Sales per Man Hour and Forecasted Revenue.
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10 ways smart technology is reshaping the hotel industry | Hotel Management - 2 views

www.hotelmanagement.net/...ology-reshaping-hotel-industry
shared by abroo041 on 13 Apr 19 - No Cached
  • In many ways, the hospitality industry is leading the charge in the adoption of smart business technology.
  • Smart energy-management systems can reduce hotel energy costs by up to 20 percent and generate some of the fastest payback periods in the industry (between 12-24 months).
  • smart technology will continue to make it possible for hotels to predict and personalize several guest services based on previous visits and aggregated guest data.
  • ...18 more annotations...
  • As we move toward 2020, we can expect to see more hotel properties leveraging a variety of smart tech to reduce operational costs, improve guest experience and exploit new sources of revenue.
  • From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability.
  • One of the main benefits of smart technology is how it aggregates data and makes it actionable.
  • Smart Reserved Parking
  • Smart Roomservice
  • A single leaky toilet can cost as much as $840 per year. Add to that the cost of water damage that occurs until the leak is detected.
  • Not only can guest data be used to help better accommodate guest needs, but in conjunction with occupancy sensors, it can also be used to automate guest interactions throughout their stay, reducing both friction points and labor costs
  • “Big data is great when you can use it to take action—whether that’s tackling a new market segment or adjusting your rate plans to compete against your competitors. However, the biggest concern around big data and the necessary data harboring is the safety around it.
  • Hotels now can use smart sensors and hotel apps to allow guests to reserve parking spots in advance of their visit and to have their space assigned upon arrival.
  • will save hotels the labor cost of manually managing parking inventory and it will give guests a smoother experience
  • By enabling guests to check in remotely through their mobile device, hotel owners can better predict/manage their staffing needs and save considerably on labor costs.
  • offer appropriate upgrades/upsells, and provide them with a more personalized guest experience
  • saving costs from printing environmentally harmful plastic keycards and its eliminating the hassle of managing keycard inventory that is prone to loss and demagnetization.
  • Smart occupancy sensors will also help hotels push menu notifications to smartphones at optimal times when the guests are in their rooms
  • Data opportunities of smart technology offer hotels a more complete picture of their guests than ever before. Hotels that leverage data insight are the ones that will continue to succeed in the face of increased competition from Airbnb
  • A hotel’s online ratings can not only help predict future bookings, but they offer owners valuable insight into how well a property delivered on guest expectations.
  • The successful properties will be the ones that invest in collecting and analyzing it in an actionable fashion.
    • abroo041
      abroo041 on 14 May 20
       
      This article discusses the different technological advances that are making major impacts in the hospitality industry. Some of the things discussed are very common, such as mobile check-ins, and have already been implemented in most hotels. Some of the advances, however, are recently making their way into hotels worldwide. For instance. smart energy management. This is when older lighting and HVAC systems are replaced with more energy-conscious, electronic-based ones. This not only saves the hotel thousands in the long run, but it also helps to protect the environment and reduces harmful waste.
  • adel168 on 13 Apr 19
     
    This article includes ten ways smart technology is reshaping the hotel industry. Smart energy management, predictive maintenance, smart guest experience, big data protection, smart reserved parking, remote check in and check out, mobile room keys, smart room service, smart marketing practices, and online reputation management technology are all highlighted in this article.
  • ...2 more comments...
  • alexaperez14 on 24 Sep 19
     
    This article talks about how smart technology has lead hotels to adopt new trends that have helped reduce costs and improve services. Trends such as smart energy management systems and online reputation management has enhanced operational efficiency and customer experiences. Both customers and businesses have benefitted from IT technology as it improves communication, reservation and guest service systems.
  • anonymous on 21 Nov 19
     
    This article outlines 10 smart technologies used in the hotel industry to become a "green" hotel. They list and explain smart energy, predictive maintenance, smart guest experiences, big data, smart reserved parking, remote checkin/check out, mobile room keys, smart room service, smart marketing and online reputation.
  • edagt001 on 19 Jan 20
     
    This article is about 10 ways that smart technology can help and reshape the hotel industry that would be beneficial in the long run.
  • julianaparada on 24 Apr 20
     
    This article explains 10 ways of smart technology in the hospitality industry. 1- Smart Energy 2- Predictive Maintenance 3 - Smart Guest Experiences 4 - Big Data and Big Data Protection 5 - Smart Reserved Parking 6 - Remote Check-in/Check-out 7 - Mobile Room Keys 8 - Smart RoomService 9 - Smart Marketing Practices 10 - Online Reputation Management Technology We all know most of these, but Smart reserved parking caught my attention because I've only seen this once where hotels now have smart sensors and hotel apps that allow to reserve parking spots in advance and it reduces labor since there's not really a valet person assigned. It proves guests a smoother experience from the moment they pull in.
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Professional Travel Advisors Key to Cruise Industry Rebound | TravelPulse - 0 views

www.travelpulse.com/...o-cruise-industry-rebound.html
shared by cmick006 on 18 May 20 - No Cached
  • Working
  • professional travel advisors will be key to helping it rebound by counseling clients about new health protocols and onboard changes.
  • provide guidance,
  • ...16 more annotations...
  • ravel adviso
  • travel agents
  • educated
  • cruise industry
  • doing onboard, in terminals, and on motorcoaches to protect the health of its clients and crew amid the COVID-19 pandemic.
  • heavily enforced screening standards and pre-boarding cleaning protocols,
  • additional cleanliness
  • more frequent sweeps of public areas,
  • increased housekeeping
  • high cost
  • maintaining these additional levels of screening and services
  • Flexibility in canceling and rebooking also should continue
  • travel agent education program is undoubtedly in developmen
  • industry will pull out all the stops to give the tools necessary to the travel agents to sell the product effectively, including how to handle the virus issues and solutions
  • Working
  • Working together as an industry is key for the cruise lines
  • cmick006 on 18 May 20
     
    Cruise industry must work together to address safety & sanitation measures re:Covid-19. Travel advisors will be key to selling cruises to passengers. Industry is creating an education program for travel agents/advisors hoping that they will be able to effectively instill confidence in wary travelers.
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Bye-bye POS; hello payments automation | PhocusWire - 0 views

www.phocuswire.com/-POS-hello-payments-automation pos payments automation hospitality technology restaurants hotel software business
shared by atutt002 on 28 Jun 20 - No Cached
  • the automation of payments
  • the new automation of payments adds another layer of efficiency to these processes.
  • not only in terms of the cost of commission but also for always needing a person physically present to process the transaction.
  • ...7 more annotations...
  • Non refundable booking​, non-returnable or unchangeable and non-cancellable:
  • Advanced payment, deposit or bond
  • Pre-authorization​:
  • No-show and/or penalty
  • Payment at check-out​:
  • increasing complexity of around payments
  • However, improvements in the payment tech landscape are helping to address that complexity and make processes simpler.
  • atutt002 on 28 Jun 20
     
    This article pays close attention to the POS capacity for payments. Taking into account different possibilities that could come up in regular hotel or restaurant business operations. As payment methods change, POS technology must also change and evolve.
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Goodbye Paper Menus? Restaurants Test The Water For Tablets : The Salt : NPR - 0 views

www.npr.org/...ts-test-the-waters-for-tablets restaurants Tech
shared by anaslip on 03 Jun 20 - No Cached
  • "There's a clear advantage to digital menus," says Lucas Paya, wine director for José Andrés
  • Each dish at the café has a photo and description, and suggested beverage pairings. "That way, if you're with a date and you don't know much about alcohol, you can still act like you know what you're doing," says owner Steve Martorano.
  • Despite the bounty of content these new digital menus offer, there are some advantages to the paper version
  • ...8 more annotations...
  • Instead of a traditional leather-bound menu, I was handed an iPad.
  • An app called SmartCellar guided me to search for wine by grape variety and climate zone.
  • While paper menus, which have been around for centuries, still dominate the restaurant world, a growing number of restaurants are singing the praises of tablets to better serve their customers.
  • "First, there's the amount of content you can display, which is impossible on paper. And there's the real-time capability. I can update the list at a moment's notice online from anywhere in the world."
  • Now that menus are going digital, plenty of apps and software are vying for restaurateurs' attention. There are MenuPad and eMenu for menus, and Uncorkd and Wine List for wine.
  • One of the most robust is Aptito, which rolled out in mid-2011. It has intel on dishes and drinks
  • Empowering the diner turns out to be one of the greatest benefits, from the restaurant's perspective.
  • the menus also seem to encourage people to spend more: Since they debuted, Martorano says he has seen a 23 percent increase in sales.
  • lizanoalex on 03 Jun 20
     
    New apps are being developed for digital menus. Pros and cons and tablet menus and traditional menus. Many restaurants around the world are already implementing this type of technology.
  • helenwowotou on 03 Jun 20
     
    The apps are searching within several options. Apps are various while somebody is searching. I like the example to show on menus that wine would offer grape variety and climate zone. There are more offerings on iPad about food suggestions. While clients are taking an option inside, everyone should take an insight. They are going on SmartCeller for e-digit selling. Even some of the groups are keeping software digital menu inside. How many more options are keeping to get papers and get owners. Data source are concerning more about processing like reservations online due to everyday data source. If there are more current contents. I would like to be offered more about networks and payments solving via cards no matter member cards or savings cards.
  • anaslip on 29 Jun 20
     
    This article helps us to understand the benefits of eMenus. The main point is that eMenus do not replace waiters or waitresses but help them. For example, it lets people see the actual pictures of the dishes so they are more willing to order something new and maybe even something more expensive than usual.
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BBC - Travel - Could carbon-removal tech make travel more sustainable? - 3 views

www.bbc.com/...g-make-travel-more-sustainable green hospitality Tech technology travel
shared by Rochelle Perez on 31 Jul 20 - No Cached
  • As few as 1% of airline passengers participated in voluntary carbon offsetting before virus-induced travel restrictions took hold, according to The International Air Transport Association (IATA), indicating that purchasing carbon “credits” from your airline or a certified carbon offsetting organisation to compensate for your travel emissions likely wasn’t high on your priority list to begin with.
  • The difficulty in accurately quantifying most carbon-offsetting programmes (it’s difficult to gauge, for example, the volume of emissions you’ll offset by contributing to a clean cookstove project, an energy efficiency initiative typically funded by offsetting organisations) hasn’t helped.
  • Could this be the new carbon offsetting?As permanent carbon removal becomes more accessible to travellers through these two schemes, environmental sociologist and University of Southampton research fellow Dr Roger Tyers, who explored carbon offsetting in his PhD, says it may help to bolster the offset industry.“More measurable offsets like direct air capture (either for permanent removal or for creating alternatives to fossil fuels) could lift standards across the whole offset market,” he said. “They might also help shine a light on cheaper and less effective offset schemes that have dominated the market so far, which are often too good or cheap to be true.”Until carbon removal with permanent storage becomes more financially viable for travellers to adopt, other offset providers perhaps shouldn’t be too worried about losing customers. But the founders of Climeworks and Tomorrow’s Air hope that the need for urgent action on climate action will encourage travellers to incorporate permanent carbon removal into their carbon offsetting strategies sooner rather than later.
  • Rochelle Perez on 31 Jul 20
     
    The article describes the travel industry's attempts at carbon-removal and allowing a way for travelers to feel involved in carbon-offsetting
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How Restaurants Can Minimize the Impact of COVID-19 - 0 views

sevenrooms.com/...restaurants-minimize-covid-19 restaurants
shared by mannypjr on 31 Aug 20 - No Cached
  • This article presents strategies and tips to help restaurants minimize the revenue impact of the coronavirus, and for driving new revenue where possible.
  • make your restaurant as clean as possible.
  • Send a message to your customers that your restaurant is a haven from what’s outside.
  • ...9 more annotations...
  • Lower rates of walk-ins and new bookings mean that you should plan to overbook more than usual.
  • Stay on top of stimulus options
  • Analyze POS data for food cost savings
  • Partner with nearby restaurants
  • In general, make sure your team has a plan in place for dealing with a sick customer. Protecting your employees and making the other customers feel safe remains your number one priority.
  • Even if diners end up going to restaurants less frequently during this period of social distancing, they might still come together for notable calendar events, such as Easter, Passover, Mother’s Day, Graduation celebrations, and so on.
  • Market your restaurant as a safe place to gather.
  • Engaging your regulars is going to be critical during the coronavirus. These are the people who probably already see themselves as part of your community.
  • Offer your community a safe place to come together, get to know them, serve them. You will inscribe a place for your restaurant in your community’s shared history.
  • mannypjr on 31 Aug 20
     
    This article is about how restaurants can use new and creative ways to minimize the impact of COVID-19. Specifically it gives some great ideas and context around cleanliness, flexibility in reservation policies, identifying cost saving opportunities, and unique ways of driving revenue.
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The Applications of Environmental Technologies in Hotels: Discovery Service for FIU Lib... - 1 views

eds.b.ebscohost.com.ezproxy.fiu.edu/...detail technology Hospitality software tech green mobile solution
shared by jfuen093 on 01 Sep 20 - No Cached
  • This article investigates
  • the use of environmental technologies in the hotel industry. Data was collected via a series of in-depth, semistructured interviews with hotel professionals. The research findings reveal that the environmental technologies most commonly used in the sampled were light-emitting diode lights, T5 fluorescent tubes, motion sensors, the key-card system, and water-cooled chillers
  • However, the escalating number of environmental laws and increasing pressures from the market have raised their environmental awareness. Many hotels and other hospitality businesses now implement environmental programs to save energy and water, reduce waste, and improve their environmental performance in response to increasing pressure from "green" customers, local government, business partners, and the shareholders of their holding companie
  • ...3 more annotations...
  • . Many hotels do not intend to take a lead in implementing new environmental technologies as hotel managers are not often well educated in these technologies, causing the hotel industry to lag behind in their us
  • Energy, water, and waste in the hotel industry
  • . Hoteliers can use technology in a number of ways, from taking guest reservations to saving energy and water in hotel guest rooms. Energy and water saving require environmental technologies. Examples of environmental technologies related to the hotel sector are a key-card system for energy saving, a centralized air conditioning system that can reset a guest-room's temperature to the hotel's established temperature when integrated with a building management system to save energy, and light-emitting diode (LED) lights and heat pumps. In addition, many advanced environmental technologies have entered the market such as solar heat pumps, solar control film, solar batteries, light pipes, energy efficient lighting, light sensors and dimmers (Chan, [17]), different types of food decomposers, and water-saving devices.
  • jfuen093 on 01 Sep 20
     
    This is an excellent, comprehensive article and research study that fully looks at environmental technology through interviews with hotel professionals. It has many specific examples of hotel environmental technologies. It also specifically looks at energy, water and waste in the hotel industry.
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Fortnite's Carbon Emissions Are a Problem - 0 views

earther.gizmodo.com/e-ruined-by-reality-1844805539
shared by robfitzpatrick on 02 Sep 20 - No Cached
  • n April alone, game play resulted in 140,800 metric tons of carbon.
  • It turns out having 12.3 million global players for a single event has a serious impact on the amount of carbon released
  • All digital services
  • ...5 more annotations...
  • require power.
  • When players are online, it can be rough on the planet but especially when they all log on at once to stream a gaming event and download new digital items.
  • the 140,800 metric tons of carbon is equivalent to consuming more than 15 million gallons of gasoline or burning some 155 million pounds of coal.
  • nearly 90% of the global population by 2030.
  • the energy powering these data centers needs to be clean if this service is going to expand sustainably.
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ECommerce in Hospitality and Tourism Industry - 1 views

www.ukessays.com/...m-industry-marketing-essay.php ecommerce hospitality
shared by biancafavilli on 15 Jun 20 - No Cached
  • New technologies are providing different channels for marketing and management that improve the capabilities of society. And computers are providing faster and more reliable processing with lower cost continually.
  • In Hospitality and Tourism industry, hardware, software, information management, and telecommunications systems have allowed for the processing and information flow amongst organizations. The way in which tourism organizations take advantage of IT tools may determine their future success in the marketplace [4]. We consider the importance of the trend of Information Technology by implementing an effective IT system for advertising, distribution, encouragement and co-ordination of the industry. It is important that Hotel Industry take the lead of the emerging technologies to improve management abilities and develop business plans focusing on the most efficient income of delivering value added products to clients.
  • B2C transactions involve business-to-customer interactions.
  • ...27 more annotations...
  • B2B transactions involve business-to-business.
  • B2E transactions involve a business and its employees.
  • C2C transactions involve two or more consumers (customer-to-customer).
  • The industry can make profits to many countries and pull foreign currencies into the country.
  • The travel distribution system is currently facing many changes as online agencies such as Priceline, Travelocity, Expedia, etc. have introduced a way to access travel suppliers directly via the worldwide web. In general, Global Distribution Systems have not shown much of an effort toward targeting on-line customers. As an alternative, Customer Relation Systems have remained trustworthy to their travel agency distributors.
  • The Internet is not the full solution to success in the Hospitality and Tourism industry. However, the Internet is the “overall business answer” across industries
  • The success of the Hospitality and Tourism industry will depend upon the abilities to identify and answer quickly to current and potential customer needs
  • Starwood Hotel Group was standing ahead of other Hotels to offer a online “virtual tours” of its properties. This feature provides a site visit to potential guests without having to travel to each property. And now, many well-known hotels are also providing this promotion feature for stand top of the roles to attract potential customers.
  • Google presented the vision of Internet marketing is likely to grow by 2015. Some of them are worth to be informed and aware about.
  • 50% of ad campaigns will include video ads bought on a cost-per-view basis 50% of ads will be bought using this real-time bidding technology to tailor experiences for different viewers Smartphones / mobile phone will be the number one screen for digital brands to engage users There will be at least 5 metrics that advertisers will regard as more important than the “click” 75% of web ads will be “social” in nature such as facebook. Therefore, Ads will be shared, discussed, subscribed to and recommended Multimedia formats enable great creativity and interaction – these will grow from 6% of display ad impressions to 50%, especially for brand building campaigns Digital display advertising is going to grow to a $50 billion industry This forecast shows that competition to attract potential customers via worldwide web will be more and more drastic.
  • World Tourism Organization (WTO) estimates that over 1.5 billion tourists would take international journeys in the year 2020.
  • Another e-Commerce model such as Auction style-pricing models are becoming customer preference, where the customer are able to control the price of the products and services to be consumed.
  • Airlines have a stronger straight link to customers as they compete directly against travel agents [23]. Furthermore, they could have stronger control over the customers due in part to the e-ticketing. In this respect, online technology has replaced the travel agency by adding value via fare shoppers, promotions, and personalized recommendations
  • Customers are almost guaranteed that they will obtain the best price by negotiating via an online agent such as Priceline. But a shortcoming to all of this is that the customer will not understand all of the normal benefits of air tickets as they are sacrificed via online auction purchases. For example, in many cases the travel ticket does not permit any changes or accrual of or without significant penalty charges.
  • Online companies have more of a chance at success in Hong Kong due to the dense population, strong education systems, high credit card and cell phone usage. This leaves room for the future development of the next Priceline or Travelocity in Asia which could pose a major threat to hospitality & tourism organizations. Based on the high volume cell phone usage in Hong Kong, Mobile commerce should be a new trend on next stage. [29]
  • As low cost computer real-time data, fast speed internet access, voice and video communications become a reality, travel agencies may no longer be needed. On the other hand, the Internet challenge can also mean chance. Hotel owners and operators who understand and master e-commerce or m-commerce challenges will be able to jump ahead of online threats from large players such as Priceline. Otherwise, many will find themselves out of business.
  • Information Technology tools have allowed travel intermediaries to expand their role in the industry by presenting opportunities to venture into other markets on a geographical level.
  • Not only should hoteliers focus on the business traveler, but they should also consider whether there are other types of potential target customers as we may find that both young and older generations were sitting in the Internet shops utilizing online services during their vacation as well.
  • Organizations have to invest in the expertise and equipment (Hardware, Software) for building a strong IT base at first.
  • Internet security has been a major issue surrounding the Internet community.
  • Governments are currently addressing Internet based global commerce by considering rules of conduct, guiding principles, laws and taxation. [*30]
  • Today, hotels are distributing their product via more and more channels. How they keep control of availability and price, maintain a consistent level of customer service, in addition to keep their distribution partners up to date at the same time has becomes a complicated and expensive process.
  • The core transactions of our business involve intimate face-to-face interactions, which have certain limitations in regard to the use of e-commerce in the hospitality industry compared with other enterprises
  • It is important to take a look at how Internet technology will affect the future of the tourism industry. Most IT tools are being utilized
  • The hospitality & tourism internet future suggests a universal system where property management systems will eliminate the need for expensive on-site computer hardware/software.
  • Future success for hospitality & tourism companies depends upon their abilities to identify a target market and the strategic opportunities available for survival and growth.
  • It is crucial for hospitality & tourism organizations to stay on top of the roles of the major online players that are posing a serious threat to the industry such as Travelocity, Priceline, Expedia, Yahoo, etc. Their role in the future of hospitality & tourism marketing is crucial to the survival of Hoteliers.
  • jackyreis on 15 Jun 20
     
    This article highlights the different aspects that e-commerce brings to society. It highlights the many ways that e-commerce has affected the Hospitality Industry and the things that can be done about it, and it also highlights the economical and political impact that e-commerce might have on the future of our society (especially the hospitality industry).
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Hospitality business intelligence | AltexSoft - 4 views

www.altexsoft.com/...pitality-business-intelligence
shared by ryanrodgers2014 on 30 Aug 20 - No Cached
  • Data analytics is one of the key directions for digital transformation in various industries, travel included. And hospitality is no exception: The hotel industry, by its nature, operates large amounts of data. The sources range from inventory to distribution channels, from customer behavior data to housekeeping records. As business grows, these become impossible to analyze and keep track of manually or by using spreadsheets.
  • Business intelligence systems take charge of extracting data from various sources, transforming it, collecting it in a centralized repository, and finally querying this repository to present data as meaningful charts and diagrams for humans to put to use.
    • ryanrodgers2014
      ryanrodgers2014 on 30 Aug 20
       
      Business intelligence (BI) software is a useful tool that allows hotels to be more effective in gathering data and utilizing the information appropriately to optimize their revenue while operating in a highly competitive market. BI exist to help us collect information from multiple sources and to transform the information into a meaningful way to better understand data. Business Intelligence also provides a competitive advantage by giving us a clearer view of what is going on internally and externally, and allows us to forecast more accurately demand, property level expenses, and overall annual yields. This article reviews the specifics of hotel data sources, the advantages of using BI software in the hospitality industry as well as defines some of the barriers the hospitality industry faces in using Business Intelligence software. Though the advantages of BI can provide us with an abundance of data sources and information by associating customer segmentation via POS/PMS systems to channels distribution sources it also can be a struggle to integrate with your own data platforms.
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7 Hotel Technology Trends You Can't Ignore in 2020 - Hotel-Online - 0 views

www.hotel-online.com/...trends-you-cant-ignore-in-2020 Hotel Technology
shared by lwu014 on 06 Sep 20 - No Cached
  • 1. MOBILE DEVICES AS DOOR KEYS
  • 2. SERVICE AUTOMATION
  • Since the new technology has created more automation, both guests and hotel workers can spend more of their time focusing their efforts on other activities.
  • ...11 more annotations...
  • As a result, hotels have significantly increased the amount of available bandwidth to accommodate guests who frequently access the internet for the devices.
  • Over the past few years, room phones in hotels have had a reduced role in use among guests.
  • 4. GUEST APPS
  • 5. BANDWIDTH
  • FIXED MOBILE CONVERGENCE
  • 6. LOCATION-BASED SERVICES
  • New location-based services have also emerged as a key to the advancement of technology in the hospitality industry.
  • they can more efficiently get the assistance they need whenever necessary.
  • 7. TECH LOUNGES
  • With tech lounges, hotels can provide guests with a public space to use technological devices and complete tasks using technology. The new tech lounges have become a preference among many guests in recent years.
  • Hotels have made these changes with the help of the latest hospitality and travel software. With this new hospitality and travel software, hotels have been able to help themselves operate more easily as well as satisfy the needs of their guests.
  • lwu014 on 06 Sep 20
     
    This article is about in the hotel and hospitality industry 7 Hotel Technology Trends You Can't Ignore in 2020. all those technologies have helped make many hotels and resorts more efficient as ones that are capable of providing better service for their guests.
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Apple fined for slowing down old iPhones - BBC News - 0 views

www.bbc.com/...technology-51413724
shared by kburn039 on 07 Sep 20 - No Cached
  • Apple has been fined 25 million euros (£21m, $27m) for deliberately slowing down older iPhone models without making it clear to consumers.
  • Apple said in a statement that it had resolved the issue with the watchdog.
    • kburn039
      kburn039 on 07 Sep 20
       
      Apple's solution to prevent it happening again
  • Many customers had long suspected that Apple slowed down older iPhones to encourage people to upgrade when a new one was released.
    • kburn039
      kburn039 on 07 Sep 20
       
      Tarnishing great technology to generate more revenue.
  • ...4 more annotations...
  • It said the lithium-ion batteries in the devices became less capable of supplying peak current demands, as they aged over time.
    • kburn039
      kburn039 on 07 Sep 20
       
      Apple says the batteries in iPhone's just does not last as long as imagined.
  • Apple "committed the crime of deceptive commercial practice by omission" and had agreed to pay the fine.
    • kburn039
      kburn039 on 07 Sep 20
       
      Apple agreed to a settlement as this was discovered.
  • es. Since Apple confirmed the practice in 2017
    • kburn039
      kburn039 on 07 Sep 20
       
      It has been proven that Apple slows down technology in order to have customers come back to spend more money.
  • "The effects of performance management on these newer models may be less noticeable due to their more advanced hardware and software design," Apple said.
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10 Sustainability Initiatives Being Embraced by Hotels - 2 views

www.thebalancesmb.com/ndly-hotel-initiatives-1223545 sustainability initiatives hotels event planning Green hotel
shared by jfuen093 on 15 Nov 18 - No Cached
  • Many hotels, from the budget-friendly to the luxurious, are taking steps to make their practices more sustainable.
  • Whether in central operations such as boilers, or with lighting systems, kitchen equipment, and automated energy management systems, hotels globally are working to reduce energy use while sustaining—and, whenever possible, enhancing—the guest experience.
  • Efforts range from the linen and towel reuse programs that are now an industry standard to the installation of low-flow faucets, showerheads, and other fixtures.
  • ...2 more annotations...
  • In support of waste reduction and a higher-quality experience, many hotels are moving away from bottled water as the standard and offering unique hydration options for meeting attendees and independent travelers
  • From property-wide initiatives to guest rooms, food and beverage, or spas, event planners should be asking their hotels about what specific efforts are being made to be more sustainable.
  • linanzhang on 15 Nov 18
     
    It's important to build sustainability facility in the hotel. It's a future trend to build a green hotel and sustain the eco-friendly environment. There are many ways to do physical plants. Water consumption Within guest rooms, laundries, kitchens, pools, and spas, hotels continue to phase inefficiencies that reduce water and, in many cases, chemicals that are used to treat water systems and clean facilities. Efforts include the linen and towel reuse programs that are now an industry standard to the installation of low-flow faucets, showerheads, and other fixtures. Hotel Recycling and Waste Reduction With the limited exception for domestic hotels, recycling programs for the basics such as newspapers and beverage containers are becoming a basic expectation. In combination with the recycling efforts, hotels are looking for opportunities to reduce the use of paper and other disposables. Hotels and resorts that can go beyond to implement food waste composting programs can demonstrate waste diverted from the landfill upwards of 40-50%. Hotel Bath Amenities Many hotels are making a statement by offering guests custom formulated amenities. Resort companies such as RockResorts have taken it one step further with an all-natural, essential oil-based custom formulated product made without preservatives and artificial ingredients that are packaged in recyclable containers. Other midrange hotel brands are experimenting with bulk dispenser presentations.
  • bdegirolmo on 18 May 20
     
    This article discusses that as time continues to progress, more and more hotels, as well as other hospitality/tourism places are starting to implement more "eco-friendly initiatives" into their businesses for the satisfaction of the customers. It is important for the hospitality to be able to adapt in the sense of increasing their "green initiatives." Some hotels have begun doing so by, linen and towel reuse programs, low-flow faucets and shower heads, recycling programs, and much more. Implementing these actions can only benefit the industry/businesses in the long run.
  • jfuen093 on 05 Oct 20
     
    This is a great summary of what event planners are looking for in hotels - "Green Initiatives" that include energy use, water bottle reduction, menu planning, waste management, recycle programs, etc. Very easy to read and recommend for green topic areas for research papers.
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Disruption In The Business Events Industry: Rising To The Challenges Of COVID-19 - Cong... - 0 views

congrex.com/...s-industry-challenges-covid-19
shared by jordanfernandez on 08 Oct 20 - No Cached
  • If there is one subject driving the conversation among meeting and event planners and organisers today, that has to be disruption. In a matter of weeks, the global landscape has changed enormously, and professionals in the meetings industry now face the pressing need to make tough decisions quickly.
  • In this unusual scenario, event organisers are required to reconsider their options and to balance two priorities: on the one hand, it is crucial to uphold the health and safety of staff, sponsors, and attendees; and on the other, it is necessary to meet financial obligations – or at the very least to minimise the losses caused by disruption.
  • Over the past few weeks, a significant number of meetings and conferences have been redesigned as virtual events. If adaptable, this meeting format is probably the best alternative in these challenging times.
  • ...4 more annotations...
  • Hybrid events feature a mix of live and virtual components. In this model, a number of people may be present at a physical location, while the audience at large attends the event remotely. Hybrid events have several advantages: they may attract sponsors who would not have otherwise been drawn to a live event, and if needed, they can be easily modified and turned into virtual events.
  • Professional events have several key functions: bring brand awareness and revenue for the organiser, sharing up-to-date information, and networking.
  • With the current technology, anything from scientific sessions to workshops and exhibitions can be delivered virtually.
  • Do not overlook the social aspect of meetings. Remember that virtual meetings should fulfil two critical functions: circulating information and providing a space for professionals to network.
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Why Event Management Software? 10 Reasons to Get Started - 3 views

blog.hubilo.com/sons-event-management-software Technology Event Management Software Hospitality
shared by laboygrisell on 22 Jun 20 - No Cached
  • The global EMS market is forecast to grow at a CAGR of 8.42% during the period 2016–2020
  • Event management software is an investment with a definite return.
  • Event management software provides detailed analytics of every digital aspect of your event starting from the event website, event app, registrations, ticketing to overall feedback.
  • ...22 more annotations...
  • Event management software assimilates multiple event planning tasks in one single place. A major plus, in this case, is the time and money that it saves up for the event planners.
  • Why Event Management Software? 10 Reasons to Get Started
  • Why Event Management Software? 10 Reasons to Get Started
  • event website
  • payments online.
  • Event Registration and ticketing– Creation of your event website and event app– Event promotion– Event Networking– Attendee Management– Feedback– Event analytics to track it all
  • networking platform
  • Another benefit of digital check-ins is that it helps in ensuring event security.
  • Every event planner wants his/her event to stand out, to make an impression.
  • Easy answer: customization.
  • very element of your event is customizable. You can design your event website and event app and tailor it as per your brand requirements.
  • Event management software can hand down provide you the value addition of a number of vendors at almost half the cost
  • event management software was created to make planning speedier and more efficient.
  • planning in terms of event website, networking platform, event analytics,
  • Attendees can register on your event website, move on to choose the type of ticket they wish to purchase and pay using the payment portal hosted on your own domain.
  • A QR code is basically a two-dimensional barcode that can be scanned
  • Event management software is the collective term for a wide range of software products used in the management of professional and academic conferences, trade exhibitions, conventions, and meetings.”
  • Making the most of these event analytics can really help you maximize your overall event ROI.
  • Event promotion is one of the most important aspects of event planning.
  • event networking platform feature of the software
  • Event networking platform is a great way to help attendees fulfill their agenda of networking as well as drive engagement throughout the event.
  • Some event management software work on subscription models. This is a great option for event planners who conduct a lot of events within a year. You can create and manage multiple events from a single platform.
  • sharlabrunsvold on 22 Jun 20
     
    Last updated on Feb. 14th, 2018, this article discusses the multiple benefits of event management systems. Event management systems can assist in event registration, promotional efforts, attendee management, and feedback. They are customizable and allow event planners to monitor the event planning process. In addition, they are time and cost-friendly, can track event analytics, and provide an organized way for planners to plan multiple events at a time.
  • laboygrisell on 05 Oct 20
     
    In this article you'll find tips on how crucial is the technology advancement in all types of the events.
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Event Technology: The 2019 Guide - 0 views

blog.bizzabo.com/event-technology-guide event technology
shared by mtedd003 on 10 Oct 20 - No Cached
  • Event technology is any digital tool that helps planners complete tasks pertaining to their work as event organizers. Types of event technology include but are not limited to event marketing software, event management software and mobile event apps.
  • Before event technology, hosting an event was a very manual process. Attendee lists needed to be drafted contact by contact in Excel or on-paper.
  • Today, event marketers have a complex array of technologies to choose from. Everything from marketing to ticket sales to data collection can easily be added to an organized event tech stack.
  • ...19 more annotations...
  • Things like building websites, increasing event registrations, and email promotion are all made possible thanks to event technology.
  • While some event tools require manual data entry, others might automatically capture information for you. Some tools might perform competing tasks while other might actually work better together.
  • consider your business goals
  • Venue sourcing tools are any event technology program that allows event planners to search, browse, and filter through venue options
  • There are many tools for finding event venues and spaces but here are some options to consider:
  • EventUP allows organizers to directly message venue owners. They have a wide selection ranging from corporate event venues to private dinner party spaces.
  • Your event website is an important digital portal for prospects and attendees to get acquainted with your upcoming affair. Important details, registration and ticketing options, and additional marketing materials are all located here. These tools help you create this important piece of your event puzzle.
  • Tools for event registration offer users different ways to increase and facilitate attendee conversions. Some event registration tools specialize specifically in event registration but can integrate with other event technologies.
  • Event agenda tools help attendees learn about, select, customize and navigate their activities during your event.
  • If you want to drive people to your event, you will need a strong event promotion strategy. It also helps to have the help of event technology that was built just for this purpose.
  • email list segmentation and social media leveraging that turns attendees into brand ambassadors.
  • Getting feedback from event stakeholders is made possible with the help of live event surveys and polls.
  • Software integrations are what ultimately create a seamless workflow for your event planning process. There are three main types: open API integrations, native integrations, and third-party integrations.
  • s the competition within the event technology industry has grown, so too has the importance of providing easy to use tools for event marketers.
  • event ROI (51% according to the 2018 Event Marketing Benchmarks and Trends Report). This means that working towards event ROI clarity is a high priority task for many planners.
  • In addition to increasing labor productivity by 40%, organizers will be able to use artificial intelligence to efficiently allocate and spend their time.
  • Choose wisely.
  • Consider market trends
  • Sort through the noise.
  • mtedd003 on 10 Oct 20
     
    Event Technology is constantly being innovated in order to keep up with current market trends. AI is now becoming a future trend in event management software but with so many new technologies for events out there it becomes critical to keep up with also considering ROI. User-friendliness for example reflects both the consumer and the event company. When deciding a new product it is important to consider all the strengths and weaknesses of the product.
27More

10 Best E-commerce Practices for Hotels - SmartGuests.com Blog - 0 views

smartguests.com/...-commerce-practices-for-hotels
shared by tredunbar on 13 Sep 20 - No Cached
  • Make sure your photos accurately represent your property
  • Invest in a good professional photographer
  • Regularly update your photos
  • ...23 more annotations...
  • Link your website to your social media networks
  • Display guest testimonials
  • in ecommerce, the goal is to minimize friction in the buying process, or in the case of hotels, in the booking process
  • Avoid long checkout forms and asking for too much information
  • Having an easy to understand URL structure
  • you should always be reachable to answer questions
  • hotel’s customer service hotline or 1-800 number
  • customer support email
  • Live chat tab
  • Use autofill for your forms
  • Scarcity.
  • A lot of hotel bookings are now taking place via mobile devices such as smartphones and tablets. Majority of these bookings are last minute bookings, which means those who book via mobile devices are those who are in need of a hotel accommodation on the same day.
  • it is important for you to demonstrate that your website can handle financial transactions safely.
  • Prominently display your SSL certificate and display security icons on your checkout page
  • Provide a guarantee statement that you won’t save any of the financial information
  • Only use payment gateways or ecommerce systems that are proven secure
  • email still produces the highest return on investment (ROI) compared to other marketing platforms.
  • marketing experts say that the money is in the list
  • Whatever technique you use, make sure that you offer a guarantee that you will respect their privacy
  • Persuasion elements are basically marketing techniques that you can use to compel travelers to book with your hotel and not with your competitors
  • Urgency
  • Base your call to action on the content of the page
  • Extraordinary proof points
  • tredunbar on 10 Oct 20
     
    This article focuses on the important drivers that hotels can employ to seal the deal with online booking. Hotels should consistently update their websites with links to their social media, guest testimonials and high quality photos while also making it easy to book a room. It is also suggested that websites be mobile friendly, easy to navigate and secure in processing financial transactions. Prominently featuring contact information along with a way to collect email information, ensures that the property can reach out to the guest and vice versa. A hotel can seal a booking transaction with a call to action by using techniques such as urgency and scarcity as persuasion points.
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