Tech trends enabling customer acquisition and end-to-end engagement in 2020 | PhocusWire - 0 views
-
In 2020 mobile will likely be the dominant source of traffic in the majority of countries around the world.
-
While mobile is now crucial for traffic, it is also growing in importance for conversions and sales.
-
In 2020 and beyond the focus will shift towards conversational and even transactional applications for voice technology.
- ...8 more annotations...
-
~75% of leisure and ~80% of business) admitted they have booked and paid for travel on mobile at some stage.
-
If providing an end-to-end customer experience is truly the problem the travel industry is trying to solve, the super app could be the solution.
-
forward-thinking travel brands focused on growth recognize the opportunities AI is creating for them in corporate travel.
-
the future of customer acquisition will see the travel brands who undertake more targeted traveler engagement – and not the ones with the biggest budgets to spend on search tactics –win the customer.
-
With the constant flow of new technologies behaviors have changed and consumers now expect to be able to interact with travel brands when they want, how they want, on the right channel, and at the right moment.
-
Nowadays consumers want an experience that is transparent, immediate and connected 24/7. E-commerce travel companies need to change their focus which include wider choice of rich content, more comparable offerings, more focus on relevance than magnitude, and an increase in automation and personalization that enables customer self-service.