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5 New Technology Trends In The Restaurant Industry - Restaurant Den - 0 views

restaurantden.com/nds-in-the-restaurant-industry technology trends restaurant industry emenu hospitality mobile trending
shared by leahesper on 10 Oct 19 - No Cached
  • The hospitality and food service business is a major player in the economy.
  • Technology trends are a funny thing. We as consumers embrace them on one level but might question them on another
  • Restaurants however have been one trade to employ a range of technologies and have embraced these as a vehicle for delivering what the customer wants; fast, quality service and excellent choices.
  • ...7 more annotations...
  • robotic bartender
  • Memories fail on even the most experienced wait staff when under pressure. Eliminates human error on handwritten order pads. Happy staff can equate to happy diners.
  • The extremely popular trend of having an iPad or similar table menu and ordering systems on restaurant tables not only frees up your staff, but can act as a sales person and marketing team all rolled into one.
  • With the ability to mix and deliver your Cocktails and drinks on tabletop the idea is to augment the actual bartender, not replace.
  • The smart phone and mobile devices have become invaluable to the restaurant trade.
  • Having large LCD screens showing your range of cuisine provides electronically, an ability to change pricing, menu items and wine lists daily.
  • The thing about any new technologies, regardless of industry, is that they evolve so quickly. The next biggest trend is sometimes already superseded, we just don’t know it yet.
  • leahesper on 10 Oct 19
     
    This is a very interesting articles about the technology trends we are seeing in the restaurant industry such as the emenu or the robotic bartender. This article discusses the pro's and con's of these specific technological trends and also discusses how the evolution of technology is a great thing for the industry! It makes you wonder... what's next?
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3 technology trends that will shape how restaurants function in 2022 - 1 views

www.nrn.com/...-how-restaurants-function-2022 technology trends
shared by dvieg001 on 26 May 22 - No Cached
  • Between labor shortages, supply-chain disruptions, and rising inflation, it’s a wonder the industry survived the past 12 months at all
  • 7% of respondents either somewhat or strongly agreed that adopting new technology over the last two years has been critical for the survival of their business.
  • Contactless will be the set standard
  • ...7 more annotations...
  • COVID accelerated digital adoption in hospitality.
  • More and more of the business of running a restaurant — from ordering to payment — has been put in the hands of the customer.
  • Unique loyalty programs to give guests reasons to return
  • Restaurants that have implemented a pay-at-the-table solution have the capability of integrating loyalty and reward programs directly into the checkout process.
  • A lot of the traditional touchpoints in the dining experience have been transformed thanks to the widespread adoption of QR code digital menus, self-ordering, and self-payment options accessed via smartphones.
  • Human servers will never be fully replaced by technology, nor would many diners ever want them to be. The human element is still a key part of the experience for many restaurant-goers.
  • A cold, fully contactless experience isn’t what guests are craving. They want more convenience and control, certainly, but also more connection.
  • dvieg001 on 26 May 22
     
    This article explains how the restaurant business has adapted new technologies to overcome changes that came after COVID-19. The usage of these technologies allow the restaurants to minimize the contact points during the experience while also giving the option to the patrons to customize their experience as they want. It also talks about how technology is not a replacement for server or bartenders because the human contact is still part of the hospitality business
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Mobile Apps Offer Restaurants, Food Brands Marketing Opportunity - 0 views

www.mediapost.com/...rants-food-brands-marketi.html hospitality software tech restaurant
shared by anonymous on 29 Jan 13 - No Cached
  • anonymous on 29 Jan 13
     
    This article is about the new marketing opportunities mobile apps are bringing to the restaurant industry. With half of mobile users carrying at least one restaurant-specific app, companies see the potential of directly connecting with potential clients. The most popular apps are "multi-restaurant" search tools such as Yelp! that provide users with recommendations. According to Anna Bager, VP and general manager of Mobile Marketing Center of Excellence, restaurants should invest a good portion of their marketing budget on app advertising. The best ways restaurants can entice users to their apps is by offering discounts and loyalty points. This article brings up the point of incorporating technology into restaurants. I think it's an issue that companies need to look at, especially if it's a small mom-and-pop restaurant. Not only does the internet level the playing field, but by being the first to incorporate technology in innovative ways, small restaurants have a greater chance of standing out. Mobile apps are the perfect venue for customer loyalty. It will constantly keep the restaurant in the mind of users. Investing in technology, regardless of how small a budget might be, is a smart choice that will pay off in the end.
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Future POS Releases Innovative Mobile Apps For Restaurants - 0 views

www.bsminfo.com/...bile-apps-for-restaurants-0001
shared by Joshua Frost on 02 Oct 12 - No Cached
  • Future POS Releases Innovative Mobile Apps For Restaurants
  • Future POS Mobile Ordering and Future POS Remote Control
  • With Future POS Mobile Ordering, restaurateurs can enhance the end-user experience by offering their customers the convenience of placing orders directly from their smartphone.
  • ...1 more annotation...
  • To provide an added level of flexibility, the app delivers on-the-go access to store level data, and it features five scrollable screens of configurable reports and charts. Future POS Remote Control also allows operators to easily link one phone to multiple stores, update menu prices and send messages directly to the staff or POS system.
  • Yuri Kim on 02 Oct 12
     
    This article is about a latest point-of-sale technology released by Future POS that occupy a prominent place in Point of Sale software crowd designed for the hospitality industry. The release of two mobile apps for restaurant, Future POS Mobile Ordering and Future POS Remote Control, alters the way restaurant owners and customers interact with the point-of-sale system. With Future POS Mobile Ordering, restaurants now enable their customers to order directly from their Smartphone. Moreover, Future POS Remote Control allows restaurant owners/managers to run their restaurants more efficiently and flexibly by delivering on the go access to store level data and connecting with multiple stores through one phone. One of abilities the restaurants are having is updating menu prices and sending massage to the staff or POS system with that phone. I think although not everybody is willing to use these technologies, there is obvious reason this trend are gaining popularity. These kinds of technologies provide convenience for both the majority of customers and restaurant owners.
  • Joshua Frost on 02 Oct 12
     
    I think I posted this article before but...ehh.. It talks about how restaurants will soon be using mobile applications as points of sales for customers. The reasoning behind the development of this company is to provide convenience to the clients and deliver services faster.
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Tablets Are Making Waiters Obsolete - Business Insider - 0 views

www.businessinsider.com/making-waiters-obsolete-2014-6 hospitality technology business tablets emenu waiters chilli's
shared by lkastwood on 23 Sep 17 - No Cached
  • The casual dining spot has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children.
  • As tablets in restaurants go, Chili's has become a standard bearer. They just announced the introduction of 45,000 Ziosk tablets in 800 locations.
  • But Chili's is not alone in this push toward automation. Applebee's announced the installation of 100,000 tablets last December
  • ...5 more annotations...
  • Some major chains have already made the bet. Buffalo Wild Wings announced a big tablet push in March, promising to have them in all North American stores by the end of 2015.
  • E la Carte cofounder and CEO Rajat Suri argued that tablets are designed to work alongside human employees, not replace them.
  • These enhancements are geared toward increasing customer satisfaction and driving up revenue. Patrons are far more like to buy a restaurant gift card or buy dessert if they're pleased with their dinning experience at the end of the meal. 
  • Tablets are also making life better for waiters with the help of some behavioral science.
  • This tablet tsunami suggests waiters might not be getting the job done.
  • lkastwood on 23 Sep 17
     
    Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.
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The Digital Menu and the Restaurant Industry - 0 views

www.managementstudyguide.com/nd-the-restaurant-industry.htm Technology hospitality hotel software business tech travel solution mobile green
shared by joshli2022 on 11 Jul 22 - No Cached
  • joshli2022 on 11 Jul 22
     
    This Article is about the ditial menu and the restaurant that benefits to have the ditigtal menu, which reduced workforce for the company and cheaper to have one compare the phsical menu. At the same time the restaurant could enhance their efficiency. The types of the digital menu are tablets, AR, interactive tables, are common opitions to the restaurant in order to upgrade their menu. In general, the the dital menu could help different type and levels of restaurants to enhancing their technological innovation in order to improve their services.
  • henderson_goh on 28 Jul 22
     
    The digital menu seems having a lot of benefits for the restaurants. This menu is practical during the COVID-19 pandemic, when in person interactions are forced to be kept at minimal. However, I would expect more in person interactions at an upscale restaurant because I am paying more.
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Branded Strategic Hospitality Created by NYC Restaurant Owners to Connect Technology an... - 0 views

www.prnewswire.com/...he-time-of-tech-301086799.html
shared by blevi022 on 12 Jul 20 - No Cached
  • New York City restaurant owners join forces to create a platform, Branded Strategic Hospitality "Branded" to capitalize on the opportunities to invest and partner with early and growth-stage Hospitality Technology companies
  • The COVID crisis has accelerated the "Time of Tech" for the Hospitality Industry, and the Branded team believes that deploying additional capital as well as making new investments is the right course of action for this investment and advisory platform
  • Branded, a hospitality technology investment & advisory platform (https://www.brandedstrategic.com), has positioned itself to continue to be at the intersection of technology and capital
  • ...6 more annotations...
  • This is particularly important and timely as the hospitality industry has been forced to quickly adopt and embrace technology to survive the "new normal". The global pandemic has only increased the significance and importance of hospitality-centric technology companies for the industry and has put a spotlight on Branded's investment thesis that the hospitality industry must embrace
  • Branded believes that continuing to identify, vet and make new investments as well as deploy additional capital to several of its current Partner Companies is the right course of action for this investment and advisory platform
  • When the restaurant shutdown was embraced by most states, Branded's off-premise and mobile/touchless HI-Tech Partner Companies immediately demonstrated an ability and desire to be allies to the industry.
  • Branded team is in a unique position to "test before they invest" and deploy capital in companies after successful in-store trials. The team is able to offer real insights to on the most pressing and important problems, challenges and opportunities that restaurant owners face
  • We've found that our boots on the ground experience and our ability to use our network of restaurants to test and vet emerging technology has proven to be beneficial in not only accelerating the growth of our partner companies, but also making smarter strategic capital introductions,
  • In terms of the Coronavirus crisis, it has challenged the industry in ways that we have never seen before, and technology is more important than ever. The adoption of HI-Tech will be crucial for restaurants to continue to earn revenue in a socially distancing society."
  • blevi022 on 12 Jul 20
     
    This articles discussed a synergistic partnership for technology investment by New York City restaurant owners. This is intended to encourage investment in technology in ways attuned to the needs of avidly Actual restaurants in practical ways.
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2011 POS Innovations: Mobility on the March | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...ns--Mobility-on-the-March74669 pos innovations mobility hospitality
shared by Minghui Zheng on 29 Aug 12 - No Cached
  • Another new POS vendor, eTab, debuted its table-side ordering and payment solution this past May at the National Restaurant Association Show in Chicago. The solution allows restaurant and bar patrons to order and pay for meals at their table through a digital menu interface on a portable touch-screen computer, wirelessly connecting each table to the restaurant’s wait staff and existing POS system. 
  • Earlier this year at the International Restaurants & Foodservice Show of New York, Squirrel Systems announced the launch of the latest addition to the Squirrel Mobility suite of products, Squirrel Professional for Apple mobile devices. Squirrel Professional allows restaurants, bars, and hotels to manage their food and beverage operations from stationary terminals as well as mobile tablets and handhelds like the iPad, iPhone, and iPod touch.
  • Minghui Zheng on 29 Aug 12
     
    The hospitality industry began to develop the mobile point-of-sale (POS) technology. Technology vendors brought POS capabilities to consumers' own devices. Hospitality Technology has scanned many of the latest releases in point-of-sale technology to help restaurants keep up-to-date on mobile solutions. For example, Tabbedout, a secure mobile payment solution, allows patrons to open, view and pay their tabs, for free, with an iPhone or Android smartphone. Another example is Micros Makes Memorable Menus. An interactive restaurant menu and marketing portal built for the Apple iPad that enables restaurants to showcase upcoming events, programs, food and beverage menus, and daily specials; as well as to facilitate tabletop ordering and payment processing.
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Looking at the future of restaurant technology - SmartBrief - 0 views

corp.smartbrief.com/...g-future-restaurant-technology
shared by rosedelice on 30 Jan 22 - No Cached
  • Of course, customer satisfaction is always a top priority, but labor challenges are the motivator for restaurants’ automation investment. Just two years ago, increasing sales was overwhelmingly the top reason that restaurants used automation. Though new technology expense is still a concern, current labor limitations have changed the math for many restaurants, likely leading to an ac
  • eleration of automation and technology, Datassential said.
  • As consumers grow accustomed to more technology and then reach the point they no longer want to live without it – the restaurant of tomorrow may very well resemble something that’s unrecognizable today. But those operators who push the envelope with new technology will see that consumers are more willing than perhaps ever before to come along for the ride. 
  • rosedelice on 30 Jan 22
     
    Restaurants need to keep up with the latest technology otherwise they will not grow accordingly. Digital ordering and coordinated contactless delivery helped to keep both workers and consumers safe and allowed tech savvy food service operators to stay afloat. Even though the younger consumers are the most accepting and enthusiastic about restaurant automation. The older generation will follow sooner or later.
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Find out how mobile technology will drive restaurant sales | National Restaurant Associ... - 0 views

www.restaurant.org/...technology-will-drive-restaura
shared by tkasischke on 11 Jun 15 - No Cached
  • “We’re seeing great things happening in the area of mobile technology for restaurants,” Tauzin said. “This is a big reason we’re spotlighting this. Restaurants that don’t have a mobile site or app could miss out on a good opportunity to create additional revenue.”
  • tkasischke on 11 Jun 15
     
    Mobile is the "it" thing for restaurants right now. Professionals believe that if your guests are not able to access your restaurant mobile apps that you are not reaching all of your guests. Although this is not the answer to everything but using mobile apps can allow you restaurant to be able to order off their phones and you can create loyalty programs. There are all types of opportunities when using this type of technology. It could help you branch out over your competitors.
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Latest Technology in Restaurants! iPads as restaurants - 0 views

technoupdates.org/restaurants-ipads-menu-cards restaurants ipads technology
shared by anonymous on 28 Jun 13 - No Cached
  • Using an iPod as a menu has the potential to take your restaurant to the next level.
  • Your restaurant will be seen as a trendsetter.
  • They know how to use it, and they will be impressed with the sophisticated presentation you will be able to create with an iPad as the menu card.
  • ...6 more annotations...
  • Today, the average diner is more sophisticated in every way.
  • You will be able to change your menu on a daily basis and even several times a day if you choose to
  • ablets are also environmentally friendly. You will be able to stop printing paper copies that kill trees and to stop adding to the overwhelming state of waste from printer cartridge
  • You might add games for children or offer games that will connect other patrons to compete against each other in a spirited quiz or puzzle.
  • Using iPads as menus will bring in more customers and improve profits in the end
  • you will be ensuring the success of your future.
  • anonymous on 28 Jun 13
     
    This article give a good perspective of the Ipad as a menu in restaurants, Ipad, will make your restaurant trendy, because nowadays many restaurants are implementing this advise. Also says how the Ipad will make your business save time and money, since you don't have to print menus again this will contribute to the environment is paperless and you will be able to change the menu as many times as you want even during a day depending on your inventory or other reasons. Basically this article agree that having the Ipad as menu will give more positives aspects and in the end will improve profits to the business. 
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Chili's Has Installed More Than 45,000 Tablets in Its Restaurants - The Atlantic - 0 views

www.theatlantic.com/...372836 hospitality technology restaurant unattended pos tablets
shared by fischerc014 on 14 Sep 17 - No Cached
  • Have you ever felt that, for making these decisions, your server was sort of judging you? 
  • wants to remove any friction that might separate you from your whims
  • without the pesky interference of a human.
  • ...9 more annotations...
  • That doesn't necessarily herald the end of human-centered food service
  •  The Chili's version of the Ziosk menus is programmed to have images of dessert (a molten chocolate cake, say) pop up while customers are still eating their main courses. This has led, Chili's says, to a 20-percent increase in dessert sales. (Ziosk claims a 30-percent dessert-sale bump for its clients overall.)
  • de-humanizing the restaurant is, it turns out, good busines
  • That's in part because the tablets set defaults for tip amounts. The machines automatically suggest a tip of 20 percent
  • active attempt to minimize the interaction Chili's customers have with human
  • Chili's recently made a big change to its in-store ordering system. The chain partnered with Ziosk, the restaurant-targeted tablet-maker, to develop a series of tabletop devices that allow customers to order their meals
  • The tablets let your order your meal—and pay for it—through a screen, as you would with online ordering.
  • Chili's still requires people, of course, to do the actual delivery of the food customers order. There are still servers doing the serving at Chili's.
  • Ziosk claims to have found a 20-percent increase in appetizer sales, as compared with standard, server-based ordering strategies.
  • Jessica Rodriguez on 14 Sep 17
     
    I love this article because it presents such a positive view of the unattended POS system in a restaurant setting. It poses human interaction as a nuisance which prevents customers from ordering more food. The way that it is explained is that the device will not judge someone for asking for too much or customizing their order too much, so customers feel more powerful in ordering exactly what they want. The article also provides several statistics showing how Chili's has increased their appetizer and dessert sales by using these tablets. The advertisements that are displayed on the machines lure customers into ordering more of these items.
  • vmorr026 on 16 Sep 17
     
    It's really a definite one. It implied so much about reality. This is very factual, but there's still in need of traditional human interaction. It is a great marketing strategy and they can upsell their product and show what they offer which most customers will give it a try out of curiosity. Looks can be deceiving but yet it is in human mentality to try.
  • fischerc014 on 28 Mar 22
     
    Chili's has installed 45,000 tablets across 823 Chili's restaurants. These tablets let you order your meal, drinks, refills, etc and lets you pay our bill at the end. Chili says the presence of the tablet increases the size of the average check.
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McDonald's Announces a Major Investment in Restaurant Technology - Linga POS - 1 views

www.lingapos.com/tment-in-restaurant-technology technology hospitality AI POS software mobile business solution tech
shared by dyaniroberts on 30 Jan 20 - No Cached
  • McDonald’s noticed a juicy opportunity to upgrade their drive-thru technology, which drives 70% of their business, and swiftly bought the group that makes the AI software.
  • Golden Arched giant and its franchisees to increase average check, cash flow and quickness of service.
  • Self-service kiosks are also making their way into the spotlight and have been warmly welcomed by customers everywhere.  The most attractive aspect is that new cloud-based POS systems are able to be updated with a press of a button, and no restaurant downtime.
  • ...5 more annotations...
  • As casual-dining and fast-casual chains are quickly finding ways to add value and enhance customer experience, ordering your favorite restaurant meals is becoming easier. This is mainly due to the advent of online ordering apps, which have allowed more businesses a way to offer timely and affordable delivery options to their hungry customers.
  • The nations biggest quick-service chains have noticed the changes and are investing heavily to take advantage. “Technology is playing a bigger and bigger role in the restaurant industry,”
  • In the past, the ability of large fast-food chains to make these investments has given them a bigger sales edge over smaller quick-service companies.
  • A rise in upgraded POS options and features has encouraged many business owners to invest in technology in order to keep up with the competition.
  • The good news is that with restaurant technology developing so quickly many of these new features are going to be accessible
  • dyaniroberts on 30 Jan 20
     
    Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.
  • ggara004 on 31 Jan 20
     
    This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.
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Mobile POS usage growing among restaurants | Nation's Restaurant News - 1 views

nrn.com/...greg-buzek-president-ihl-group mobile pos
shared by Cecilia Lucas on 23 Feb 12 - No Cached
  • I think this will become a reality in fast food in the next two to three years. It will be tied to the success of mobile wallet technologies
  • anywhere in hospitality where speed of the transaction is critical and cash is a big part of the process today
  • Cecilia Lucas on 23 Feb 12
     
    Technology researcher, Greg Buzek is interviewed by Nation's Restaurant News about the future of Mobile POS among restaurants. He says that Mobile POS will be the fatsest penetration of any technology in the hospitality industry since the introduction of internet connectivity. We see that the fastest growing market for this technology are the smaller bussinesses such as food trucks and fast food restaurants where the speed of the transaction is critical, but eventually will find itself popular amongst larger restaurant chains. The appeal for smaller bussinesses is the price point, since it's cheaper than installing $2000.00 traditional POS.
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5 Benefits of Integrated Restaurant POS Accounting Software | Toast POS - 1 views

pos.toasttab.com/...aurant-accounting-software-pos benefits software technology hospitality
shared by anaslip on 02 Jul 20 - No Cached
  • Most restaurants are still using two different systems for back office management and accounting because they are not aware of the significant benefits provided by an integrated POS, back office, and accounting solution.
  • Ensure Operational and Financial Data is Always in Balance
  • Eliminate Redundant Data Entry in a Financial System
  • ...7 more annotations...
  • “Everybody’s looking at the same reports and speaking the same language from POS through accounting. We are more creative and have more valuable conversations,” said Shaughn Larisey of Larkburger.
  • Improve Audit Capability
  • when you tightly integrate your POS, back office and accounting system you will be more confident in your data and you will more rapidly audit a potential problem. 
  • a profit and loss revenue line item can be drilled down to the original POS transaction. A cost of goods line item can be drilled down to the inventory receipt. 
  • Expedite POS Reconciliation and Update to the General Ledger
  • Reduce Administrative Requirements – Improve Efficiency
  • In summary, the benefits of an integrated restaurant POS, back office, and accounting system may not always be obvious, but they are substantial when you know where to look. 
  • anaslip on 02 Jul 20
     
    The article gives us 5 key benefits to be aware of when choosing a restaurant POS with a fully-fledged back office and accounting integration. Moreover, with exclusive quotes from restaurant owners who use restaurant accounting software in their day-to-day operations. The most important thing is that POS Accounting software makes sure that operational and financial data is always in balance.
  • hankunli on 02 Jul 20
     
    This article is persuading decision-makers of restaurants to install an integrated accounting system. It gave us 5 main benefits of this kind of system, which is pretty reasonable. Not only using one system rather than two is more efficient in information communication, but also security and accuracy. The case in the class material (a manager embezzled a large sum by issuing fake refunds) will possibly be ended before it goes worse with such an intergrated accounting system.
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These Are the Robots Taking Up Dallas' Open Restaurant Jobs - D Magazine - 0 views

www.dmagazine.com/...up-dallas-open-restaurant-jobs technology hospitality tech robotics
shared by fischerc014 on 11 Mar 22 - No Cached
  • owner told the Dallas Morning News that robots have saved him thousands of dollars a month in labor costs as well as the trouble of finding enough human servers to staff his restaurant in a tight market for low-wage workers.
  • the robots can perform a variety of functions, but their basic competence is simple: delivery and display.
  • Chen says we shouldn’t worry. Not about a robot uprising—I neglected to ask him about it—but about the displacement of workers by automation.
  • ...1 more annotation...
  • “Robotics is doing repetitive things, which maybe nobody wants to do anymore,”
  • fischerc014 on 11 Mar 22
     
    Robots are being used more in replace of low-wage workers to reduce labor costs at a restaurant. The robots have proven to be efficient and reliable in the restaurant setting. The (human) server is able to serve more tables with the robot helping with food-running/cleaning and doesn't have to split tips with the robot. The downside is the displacement of workers by automation. Will we see robots being implemented more in restaurants?
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Have Restaurants Altered Their Social Media Approach? | Boston Hospitality Review - 2 views

www.bu.edu/...ed-their-social-media-approach Hospitality Technology marketing
shared by ahyla001 on 13 Feb 23 - No Cached
  • The pandemic has brought with it confirmation that digital transformation is not only necessary but essential to business longevity.
  • while time spent online has skyrocketed by 37%, consumers “won’t go back to offline channels.” Nearly a third (29%) said “they’ll be using digital channels increasingly more post-crisis.”
  • between 46% and 51% of American adults are using social media more since the outbreak of COVID-19 began. More recently, the same survey conducted by The Harris Poll found that 51% of total respondents – 60% of those ages 18 to 34, 64% of those ages 35 to 49, and 34% of those ages 65 and up
  • ...5 more annotations...
  •  30% of millennial diners actively avoid restaurants with a weak Instagram presence. As such, restaurants should seek to optimize their digital presence on the platform to drive engagement and sales. 
  • “Many restaurants that never paid for posts on Instagram prior to the pandemic now find the investment well worth their dollar,”
  • show people that they care and connect with consumers on a more “purposeful” level to ultimately build trust with their community and those within it.
  • “Now, more than ever, every dollar counts, and brands must remain extraordinarily vigilant about allocating dollars into marketing tools that will move the needle,”
  • “As much as COVID was one of the worst things to happen to society and to our industry. It’s forced us to become more innovative than ever before.”
  • ahyla001 on 13 Feb 23
     
    This article is about the integration of social media in marketing for restaurants, and particularly how that has adapted and changed as a result of the pandemic. The article gives a brief introduction with some statistics outlining the particular usage of social media by different generations and how they make decisions regarding the content they see on that social platform. It then goes into detail about how Instagram is the primary platform that leads to success for restaurants marketing. It then takes a slight turn and explains that many consumers are looking to give their business and attention to entities that take social or other stands and seem to have a genuine care for making the world a better place. It has also been shown that outsourcing of marketing has reduced as a result of the pandemic and the need to save money during the hard times. Additionally, there is something that consumers find appealing about the genuine marketing that an internal employee is able to do on a platform such as instagram. The article concludes that even though the pandemic has been a terrible thing, it has forced restaurants to become more proactive and innovative in their marketing strategies.
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NoWait Helps Restaurants Master the Wait in Augusta - 0 views

www.prweb.com/...prweb10550087.htm NoWait technology restaurants turnover wait iPad smartphone
shared by Michelle Munne on 23 Mar 13 - No Cached
  • Home News Center Blog Login Create Account United States United Kingdom France China Front Page Arts Business Education Environment Government Industry Lifestyle Sports Tech OtherAutomotiveComputerEventsHealthHome and Family Legal / LawMediaMiscellaneousOpinion / EditorialPodcasting ScienceSociety Friday, March 22, 2013 RSS E-mail Newsletters Put PRWeb on your site NoWait Helps Restaurants Master the Wait in Augusta Mobile waitlist technology to replace outdated restaurant pagers and grease-pen wait list systems to manage massive crowds; NoWait to donate to Augusta Warrior Project
  • The company, NoWait, is working with Augusta Mayor Deke Copenhaver to equip the city’s restaurants with an army of iPads outfitted with NoWait’s seating management technology.
  • Because NoWait’s system is phone-based, customers can move freely between local establishments while they wait. That is revenue we wouldn’t normally receive...revenue that means jobs.”
  • ...6 more annotations...
  • In no-reservation restaurants, NoWait’s cloud-based, mobile seating service streamlines operations and optimizes turnover thanks to its ease of use, speed, and overall simplicity.
  • Smartphone holders also may view their place in line via a link inserted in the instant confirmation text.
  • Once the table is ready, the diner receives a text to return to the restaurant to be seated without delay.
  • The training and product are very easy to use,
  • According to Ware Sykes, NoWait’s New York City-based CEO, the company is now seating more than a million diners a month, with plans to roll out significant enhancements to its system over the next 60 days.
  • About NoWait NoWait is a mobile seating management service that enables restaurant owners and managers to get a view of the queue and optimize turnover, while diners have the freedom to “Wait Where You Want” until their table is ready for seating.
  • Michelle Munne on 23 Mar 13
     
    This article is about a company, NoWait, that is quickly expanding throughout the U.S. and Canada.  They provide technology in the form of software or apps on an iPad that helps busy restaurants to maximize table turnover and minimize wait times for guests.
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What Decision Makers Need to Know About the Tech Takeover in Fast-Food Restaurants - My... - 0 views

mytechdecisions.com/...eover-in-fast-food-restaurants
shared by mirandajaye on 17 Sep 19 - No Cached
  • he fast-food industry might see a major overhaul with robots and digital kiosks
  • because of the high turnover rate.
  • Additionally, a decreased interest in obtaining a job in a fast-food restaurant, particularly serving, is a contributing factor to the current industry crisis
  • ...2 more annotations...
  • Some restaurants are implementing kiosks in order to save money on other costs as the average cost of a fast-food meal increases, which is achieved by investing in automated services, and cutting back on employees
  • just because there is more technology usage in fast-food restaurants doesn’t mean it will fully take over. In fact, he says that technology and humans can work together to make a restaurant more profitable.
  • mirandajaye on 17 Sep 19
     
    This article states that one of the main reasons for digital kiosks in fast food places is because of a high turnover rate. A lot of fast food places are getting less applications and a higher turnover because of the low wages they offer and little room to grow. Some have no choice but to start using these because of the lack of employees. The article states that restaurants are also starting to use this type of technology to save money on other costs they may need to put forth money towards. But some do think this doesn't mean technology will take over. Some even believe it is a way we can work together as one to make more money for the restaurants we may work in.
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Restaurants in 2021: Technology and Hospitality Search for Balance | QSR magazine - 0 views

www.qsrmagazine.com/...and-hospitality-search-balance tech technology hospitality Software business solution mobile
shared by anonymous on 19 Mar 21 - No Cached
  • And the end result is going to benefit guests, which opens opportunity for restaurants
  • At the intersection of much of this conversation is technology. Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report.
  • Percentage of restaurant operators who say they devoted more resources to customer-facing technology since the beginning of the outbreak in March
  • ...7 more annotations...
  • Despite tech’s position in convenient, contactless ordering, so key in today’s environment, the Association pointed out, customers miss personal service. Given the choice of ordering from a server or ordering from their phone or a tablet at the table, most want the server.
  • Up next is the server versus tablet dilemma. Given a choice, most consumers prefer table service when they’re dining in a restaurant, the Association said.
  • Only one in five said the option of ordering and paying through a tablet or smartphone at the table would influence their restaurant choice
  • For example, the burger brand is deploying a “server partner” in tandem with waitstaff. Now, with handheld technology in tow, servers can spend more time roaming dining rooms and less on side tasks, like ringing up orders and delivering food. The server inputs orders at the table as they come in.
  • Among guests who plan to dine-in in a restaurant or fast-food venue in the next few months, 64 percent said they’d choose to sit in a section with traditional table service. This preference was strongest with older diners, with nearly 69 percent of Baby Boomers and 67 percent of Gen Xers saying they’d go for the section with traditional service.
  • Tech was more of a draw with Gen Z—55 percent said they would choose to order and pay electronically from their table.
  • COVID, however, forced restaurants to start listening again
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