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There is a new trend of diners opting to pre-order food through their mobile app and go themselves to pick up the food. This allows them to lower the cost by not having to pay delivery fee, and service charge. It also allows for the food to be more consistent and give them the flexibility to eat wherever the customer prefers either in the restaurant or out. About 20% of diners are using the pre-order option (32% millennials), however only 26% of establishments have the mobile POS technology but 59% of restaurants surveyed plan to add in the next year. About 18% of restaurants have technology allowing customers to order at the table, however 52% said they will add this in the next 2 years. Restaurants are starting to react to the trend from consumers where 53% of millennials mention that the restaurant they choose will base on the digital technology they have including online menu, read reviews, look at Instagram pics, and post their own.

This article explained how green ranking benefits hotels. Being green certified will bring Eco-conscious guests to the hotel.

This article focuses on the impact that two new GDS programs will have on Southwest flights and their cooperate progress. While they dive into other observations in the article, the main points are being made about GDS and how it is newly implemented in their company. Based on the GDS that is now with Southwest, they can now "provide content and full booking capabilities for the first time." This is important as they are trying to open their flights to make more Hawaii trips and this helps their cause. The reason that this article strikes me of such importance because it shows a real-life example of GDS being used to this day. GDS is still a prevalent force in the travel industry and while stated in the article that it will take some time to be fully operationally, the company still believes that it is a plus. When studying about GDS, there were many opinions saying it is not as relied on anymore as it once was. Yet as we have here, GDS is still here as it is being used to it strengthens and helping a major airliner like Southwest.

This article discusses the InterContinental New York Barclay Hotel's mission to become New York's most sustainable hotel. In order to do so, the Barclay has aligned its own initiates with those of the United Nations and look to follow its standards 100% by 2010. Some of these initiatives include donating unused toiletries to impoverished nations as well as partnering with New York's Repeat Roses, an organization that reuses floral arrangements from weddings and other events for nursing homes and hospitals.

This article goes into detail of the processes involved in flight booking and how GDS's play a role in this process. GDS's allow for airlines to disburse their flight information to various search engines which allows the consumer to have it at their hands in a matter of minutes. Booking is now made easy and GDS's have decreased the work load of hotels and airlines alike.

E-commerce has made tremendous strides for business transactions but merchants and marketers alike are advised to engage in Social E-commerce. Social commerce reinvigorates the standards of E-commerce and actively engages with buyers while making purchases.

In sum, this article discusses the long awaited partnership with Southwest airlines and global distribution channels Amadeus and Travelport. In the past, there have been many debates regarding the topic of "full content" between airlines and travel intermediaries. However, according to Southwest, this agreement will bring "the highest level of participation." As Southwest continues to revamp and improve the way it competes in the global market arena, Tom Nealon, President of Southwest has stated that, "GDSs are the third leg of the stool in Southwest's distribution strategy for business travel. With its great business product, Southwest is hoping to improve the way consumers book, transact and settle by using global distribution systems. With a conservative outlook, Southwest is hoping that the newly formed partnership with Amadeus and Travelport will generate between $10-$20 million in additional revenue in the second half of 2020.

The article demonstrates the benefits of implementing GDS in the hospitality industry. According to the article, installing GDS will enable Southwest Airlines to improve its level of participation by allowing buyers to not only book but also to "change, change, cancel, and modify reservations" via the system. Besides, the implementation of GDS will lead to increase revenue for the company.

Twenty Four Seven Hotels has moved all their properties to Aptechs PVNG software. PVNG is a cloud-based enterprise accounting software. Aptech is a software company that has 100% hospitality specific software systems. Twenty Four Seven hotels has had no issue with this software as of yet they have only been seeing the positives of the software, the staff finds it very easy to use as well as the vice president of finance for the chain. twenty four seven hotels portfolio also includes Marriott, Hilton and Hyatt brands. this could see major hotel brands switch to more cloud based technology if this chain continues to be successful with it

Maestro is the future of PMS in hotels! This cloud based system allows hotels with multiple properties to be fully integrated with one another. Hotel chains like Marriott International, Hilton, and InterContinental hotel groups are among of Maestro's customers. Hotels rave about Maestro flexibility, 24/7 support, and excellent customer service.

This article share some pros and cons about utilizing a digital menu. It describes the convinces involved in using this device and also how cost for repairs and maintenance can be disheartening. All in all, digital menu's are becoming the new trend in this world but this shouldn't eliminate the need for waiters/waitresses.

As the hospitality industry keeps expanding and the demand keeps accelerating from the increasing number of travelers. Businesses operating under this industry relatively also have the increasing need for maintaining efficiency and effectiveness of their operations. Major B2B software providers are now currently getting into this rapid growth wave to meet the needs of these businesses.

These health-monitoring options are also creating new market spaces, such as age-in-place applications that enable real-time monitoring of the elderly and the devices in their homes - a better alternative to moving them to more costly assisted living facilities.

Hyatt is expanding its finance and accounting (F&A) relationship with Genpact to transform Hyatt's financial operations in Europe, Africa, Middle East and Asia. As part of the multi-year engagement, Genpact will seek to globalize its business model for Hyatt's F&A organization that centralizes and standardizes processes for procure-to-pay, record-to-report, and order-to-cash operations.

Multi year engagement is a pretty big deal! I think this is a great move on Hyatt!

According to Erik Stuebe, Auguste 13, 2013, the hospitality and tourism are being pressured to go green in order to protect the environment. Thus, certain standard criteria were established and should be taken into consideration the type of door, ventilation, motion senor lights installation of solar panels, electric car charge spots, biomass, and renewable energies programs. Society need to be educated on the important of positively protecting the environment especially in the schools. Many resorts/ hotels are now using the reuse towel program and smoking policies. Recently, I stayed at Country Inn hotel in Miami who has enforced the towel program. In addition, Sandals International Resorts my current employer also encourage the guest to reuse their towels by placing conservation energy card in all rooms. Furthermore some establishments are recycling their use water to else where such as the irrigation system. This is a practice that I have seen a lot of the time.

Expect the hospitality industry to capitalize on these trends in 2017. Get ready to pay for your stay with a mobile app. Also, we will see more and more digital marketing.

With the new year upon us, this article describes the biggest trends of 2017. The biggest trend is the most obvious, more people are using their mobile device/ smartphones to search for restaurants locations or make reservations. The other trend, is how advertising through digital platforms is more cost effective than traditional marketing methods such as email campaigns. Projections show that 80% of restaurant operators agree that investing in technology helps the increasing of sales and gives them a competitive edge. Another statistic shows that mobile pay transactions will be the future.

This blog article relates to the merger between Mariott and Starwood Hotels. For decades Starwood hotels had been investing in a technology transformation program to move Starwood properties from their old mainframe technology to a more modern reservation system called Valhalla. Valhalla is an all in one system and manages reservations, call center, eCommerce Web, Property management and Rev mgmt systems. One would expect Mariott to migrate their current properties to Starwoods PMS however this was not the case. After the merger Mariott announced that they would be migrating the 1200 acquired Starwood properties to their reservation system. I don't understand why Mariott would do this as this would be a backward move. It's a bit strange because their purchase price for Starwood factored in a $500 million Starwood IP technology value which was not owned by Mariott.

Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.

This article describes how many restaurants are now adding tablets to their POS systems. Major chains, such as Applebee's, TGI Friday's, and Outback Steakhouse, are now using these tablets at many of their tables. The article suggests that the servers' tips are either staying the same or increasing due to the ability of the customer to merely tap a 20% tip. Also, the article suggests that sales for the restaurant have increased and labor costs have decreased. It appears that this trend will continue to increase in restaurants.

I found this article very interesting because it gives us a walk through of the evolution of POS in the hospitality industry. Since the very beginning hotels and restaurants have relied on keeping record and storing data. Throughout the years there have been great breakthroughs that have made the life of the employees easier as well as lead to greater productivity. It makes me happy and feel very fortunate to live in times where work has been facilitated and has made work for efficient and reliable. I am sure that there is still much work to be done and many adjustments to be made but we are on a good path.

I like your reflection about the article very much because as you mentioned "it walk you through" the different stages of technology through time. Our industry had evolute from the paper record keeper all the way to a very efficient data storage and operating systems. I cannot even imagine what the future will withhold for the lodging industry.