a technological hub for professional event planners and the contractors they hire — where brides- and grooms-to-be (or other customers coordinating a multipronged operation) can comfortably manage all facets of their event from any web-enabled device.
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shared by danikafox on 27 Jun 14
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'HoneyBook' takes a leap forward in event planning technology | Lifestyle | Jewish Journal - 0 views
www.jewishjournal.com/...d_in_event_planning_technology
hotels Hospitality events planning event technology
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HoneyBook was the couple’s way to get the wedding business up to speed technologically, from the “before” to the “after.”
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Her ultimate goal is “to take that amazing technology and create a high-quality product for professionals and a user-friendly one for regular people to maneuver.”
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I found this article very interesting. It deals with the development of a new website that incorporates all facets of event planning into one central hub. The website was coined "honey book" a conjunction between honeymoon and booking. It's creator Naama Alom, got the idea when she, herself, was planning her own wedding. She realized that there was not one place where she could store all of her event, vendor, and decor information. "Honey book" is also a medium to share your event highlights with family and friends. Naama decided that Facebook was not sufficient enough and when investors expressed interest, Naama and her husband packed up and moved from Israel to the United States. The US housed the billion-dollar target market that "honey book" was developed for.
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More hotels recycle left-behind toiletries - 1 views
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Today, there are 148 hotels across IHG's chains — Holiday Inn, Crowne Plaza and InterContinental — that participate, compared with 60 one year ago, she says. Since then, IHG's collected 99,000 pounds of soap for Clean the World, which has translated into 400,000 bars of soap delivered to developing countries, she says.
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There is one way toiletry recycling might help boost a hotel's business. It can make a hotel more attractive to meeting planners working for clients that favor green hotels and practices for event venues, Silberman says.
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In 2011, Hilton Worldwide inked an agreement with a different non-profit — the Global Soap Project — to recycle toiletries. Today, about 500 Hilton hotels out of 3,900 across the company's various chains recycle toiletries through this program. Participation partly hinges on a hotel's proximity to the non-profit's delivery and distribution venues, she says.
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At Wyndham, which franchises about 7,000 hotels, about 3% of them participate in either Clean the World or the Global Soap Project, Taylor says. Still, some of the hotels not participating in those programs donate leftover soaps and toiletries to local charities. Taylor says this practice is more sustainable.
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Ever wonder what happens to the little soaps you use at the hotel you recently stayed at? Hyatt Hotels Corp. has become one of the major hotels to start recycling toiletries through the organization called Clean the World. When guests are done using their shampoos or soaps at a hotel, the housekeeping staff collects all of the used and unused products and recycles them or donates them to other countries. The organization has only been around for a few years, however other hotel chains are joining the cause to helping the environment and also humanity. It is not just in the United States that hotels are getting involved but it is expanding globally. Hotels are sending used soaps that has been re-sanitized to battered women's center and also to countries like Africa to local clinics and orphanages.
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It is really great to see that well known hotel brands like Hyatt Hotels Corp. are working to give back and reduce waste within their hotels. Every time I stay in a hotel I always take the complimentary soaps and lotions after my stay is over in an attempt to make sure they don't go unused and get disposed of. Often hotels will provide you with new soaps and lotions each day even if the old bottles aren't completely used. By sending the unused and partially used items to be sanitized and then sent to people who are less fortunate is a great way to reduce waste and give back. It is also great that the donation of these toiletries will promote personal hygiene to people who might not otherwise have the means.
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It looks like the industry is taking notice of what they can do and stepping up to the plate. It all comes down to the front line workers though, in this case housekeeping staff. Turning a room correctly is labor intensive and time consuming. Adding the step of separating the used soap and shampoo does take time. 1 minute per room per day in a 200-room hotel at 90% capacity comes out to 21 man hours per week. At $10/hr that's nearly $11,000 per year. I'm not saying it shouldn't be done. I think it's a great idea. It does many people (including the hoteliers) a lot of good. If we consider this as "goodwill" in our operating costs, it probably works out for everyone.
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I have never pay attention to where the leftover of the toiletries would go, and it's nice to know that they are going to the charity. This is a great way to recycle, help reduce waste, and help support the people in struggle. Knowing such information doesn't help making the booking decision, but it sure does increase the hotel's reputation.
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The "IT" Factor in Service...How Does the Information Technology Team Fit into Today's ... - 0 views
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The IT or technology team is not always on the front line of attention when it comes to Guest Service skills.
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Their roles and guest demand for technology services has increased and is going up and yet, guest service may not be a priority in this department
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Ms. Nedry Guest Service / Customer Experience Mgmt The "IT” Factor in Service...How Does the Information Technology Team Fit into Today’s Guest Experience?
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Are IT teams oriented or trained to understand that they are providing customer service to internal customers, the employees and do they comprehend the behaviors that will add or decrease anxiety in these anxiety –producing situations?
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They are trained to understand the intricacies and nuances of machines, software and the internet. They are probably not trained to understand the intricacies and nuances of the humans and the emotions around them. Frontline personnel are trained to anticipate, be proactive and responsive to guest needs. Technology teams are trained to anticipate, analyze and be responsive to machine and software needs. Integrating the two philosophies and approaches can lead to productive new strategies to benefit both employees and guests.
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Now, with additional hi-tech duties and guest needs for immediate access to wireless and the ability to set up their hotel room office away from home as soon as they arrive, expectations are higher.
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Understanding the big picture and all the sensitivities involved can be powerful to share with IT teams.
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Providing a deeper understanding works both ways to create the most effective guest service strategies. IT teams can explain what it takes to analyze and solve problems to frontline teams. Frontline teams can explain to IT how guests react and what type of communication would be helpful to them and enhance service delivery. Developing effective working relationships between these two very different employee ‘cultures’ may seem obvious but is often neglected and that’s when misunderstandings occur.
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Other areas impacted by the IT/frontline interface include the hotel’s website, customer loyalty tracking systems, data collection, meeting planner specs, reviews and responses to them and especially now social media.
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Include and provide Guest Service training to all employees involved in IT or technology efforts. If any services are outsourced, make sure a representative of that company or key points of contact are integrated into the hotel’s guest service philosophy and standards
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This article describes the importance of investing in training between front of house personnel, and the IT department. While maintaining the efficiency of both of these departments is half the battle, it is also important to make sure they understand each others roles and needs in challenging situations. Cross training for both of these departments enhances the guest experience, and helps both teams understand the other more.
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untitled - 0 views
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Meetings are all about business: they develop relationships, generate leads, close deals, and create new customers. More than that, meetings impact local economies.
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anyone that works at a convention venue (anyone, in any capacity); anyone in the hospitality business that caters to conventioneers (staffs at hotels, restaurants, and night clubs); taxi drivers; meeting planners; meeting suppliers; transportation companies; exhibit designers and builders; association and show managers; corporate exhibit managers …
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244.9 MIL participants attended these meetings. · 5.3 MIL jobs were created, generating $234.6 BIL in labor income. · $280 BIL in direct spending; another $490 BIL in indirect and induced spending. · $508 BIL in federal taxes, and $379 BIL in state and local taxes (total= $887 BIL).
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Meetings are significant in that they are major events which generate dollars on a local and national scale. Those associated with tourism and hospitality, transportation and convention venues (among other industries) benefit significantly. Tax revenues increase as well. In addition to the economic impact, many jobs are created. Simply put, meetings are a lucrative income stream.
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shared by lvela051 on 30 Oct 16
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Safety Security and Loss Prevention During Hospitality Emergencies - Disaster Recovery ... - 0 views
www.drj.com/...g-hospitality-emergencies.html
business Hospitality hotel tech prevention security emergency
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Emergency preparedness should be a major part of the hospitality managers’ duties; they must work side by side with other tourism organizations to be prepared well to assist and save the lives of the tourist before, during and after the catastrophic events, and should adopt an updated effective emergency plan.
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Safety and security are classified as the most important factors in the hospitality industry. Pizam et al., (1997) argued that safety and security are the most important factors to the tourist, and the first in mind when planning to travel.
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The effective usage of safety surveillance such as closed circuit television (CCTV), electric emergency generators, body guards, fire extinguishers, fire sprinklers, emergency lights will maintain the security procedures adopted by the hotels to ensure their guests' safety, and updated emergency plans to confirm the emergency preparedness and effective planning to overcome the potential risks.
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Furthermore, it is important to consider the proper dress for the security staff to be in line with the hospitality management philosophy.
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Safety is a term which relates to protecting guests and staff within the hotel from the potential hazards, injury, and death by dealing with dangerous materials and different kinds of accidents. In contrast, security regards the protection of property from criminal accidents and terrorist activities.
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Providing the highest levels of safety standards and security ensures good marketing for the hotels by preventing an accident before it becomes a major issue causing loss of life and property.
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effective information system and being well prepared for emergencies could prevent or minimize loss for the hotels.
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four-phase model to plan for the crisis and to deal with the emergencies; this model proposed reduction, readiness, response, and recovery phases to deal with the crisis.
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Many practitioners imply that regarding the technology evolution in the last decade, Information Technology has become a fundamental part of the hospitality industry,
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the importance of an updated emergency plan
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is vulnerable to both internal and external emergencies.
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updated regularly, and a direct communication system should be employed to respond to and overcome the crisis.
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ole of the media, information, and the social media should be reviewed and evaluated continuously
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causing negative impacts not only for the hospitality players, but also for the tourists and the local community.
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biometric technologies could ensure the hotel security and increase the effectiveness of hotel information systems. This will reduce the costs, improve management of the employee and guest activities, and improve the ability to recognize the criminal activities.
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Preparedness and an updated emergency plan with managers' awareness will help the hospitality industry to provide the necessary resources, as well as effective training to avoid or minimize risks. Safety surveillance and security systems are very important to save guests' lives and hospitality properties. These factors can also be used as a marketing tool for guests and meeting planners. Finally, it's very important to understand the crisis emergency frameworks to mitigate effects and be well prepared before the crisis strike, and furthermore, to minimize losses during evacuation when the disaster happens.
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susceptible to epidemics movements,
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Hotels should issue a check-list concerning a hotel’s vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning).
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This will transmit a positive image: hospitality may gain a lot by using its safety and security as a marketing tool to attract more tourists to the destination.
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This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.
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The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.
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Exclusive: Condé Nast Launches New Event Management Software-With a Twist - 0 views
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Exclusive: Condé Nast Launches New Event Management Software—With a Twist
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Conde Nast is a mass media company publishing well known magazines such as Vogue and Conde Nast Traveler. Over the past few years their brands have incorporated more and more events into their repertoire, so I wasn't surprised when I came across this article a few months back. In 2017 they acquired an event concierge platform called Ribyt which has evolved into Concierge.com. Not only is it a guest management software system - it also gives users access to a team of hospitality professionals who can handle project management, staffing, web design, and branding details. I was in the event industry for 5 years prior to starting the graduate program at FIU so I am always excited to see how tech and the events world intersect. I think this software is really innovative and believe it can be a great resource for meeting planners.
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An expansion of event concierge platform Ribyt—which Condé Nast acquired in March 2017—Concierge.com promises to offer “software with a service.”
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Translation: In addition to online registration and guest management, users will have full access to a team of seasoned event and hospitality experts.
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“Ribyt started as a home-grown software for managing guests attending our more complex events—events with multiple levels of invitee and variable itineraries,”
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The resulting platform offers a variety of features and services. On the software side, it can design and deploy event invites, track activity, manage travel accommodations, generate personalized itineraries for guests, delegate responsibilities to team members, and more. The accompanying service side, though, is what makes the platform unique: Concierge.com's team of professionals can handle everything from overall project management to event-day staffing to website design and branding details.
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Clients can use the self-service software on its own, or tap into the full-service option. Pricing is based on the number of guests being managed.
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“Consumers, and as a consequence marketers, are valuing in-person experiences more and more,” says Murphy. “As such, Condé Nast is leveraging its strong heritage in creating unforgettable moments—like the Vanity Fair Oscar Party and Glamour's Women of the Year—to create a full-service offering for clients looking to connect with consumers in powerful ways.”
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3 Signs You Need to Upgrade to Full Event Management Software - Capterra Blog - 0 views
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This article mentions 3 key signs on when you should consider upgrading to a full event management software. I found this article to be relevant as this weeks discussion post was about the pros and cons for event registration systems. The 3 signs mentioned in the article are; "1. You need more complex event marketing, 2. Your event planning process is overwhelming, 3. Your events have grown big enough to require housing and travel management." After reading the first sign, I believe that now a days event planners need to have a full event management software if they are going to do a big event. The article stated that full services have social promotion tools, email marketing, and the ability to create an event within an event. These are all such important parts of an event. You have to have someone to send out email reminders and you might have an event that is more like a huge production where you have events within and event. And there's so many events that could fit in your head before you forget something. The other sign which I found very important was the third one. If your event requires traveling or housing then you are definitely going to be overwhelmed and you are going to need the extra help, event if its to track someones flight details.
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How Event Planning And Hospitality Intersect — The Everwall Blog - 0 views
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This article answers two major questions; what is the connection between event management and the hospitality field? Why exactly is event planning considered to fall under the umbrella of hospitality? The link between event planning and hospitality is that the set of skills needed to succeed in the various hospitality-related careers is similar to those required to be a successful event planner. Some of these skills include quick thinking, in-depth understanding of logistics, strong organizational streak and maintaining good relationships with people. Both require having the ability to understand and meet of the customers without exceeding the budget. Just like running a business, hosting an event is a difficult job and requires a person with the ability to handle pressure. The article concludes by stating that though people in the two fields may face different challenges, the approach of solving these challenges remains the same.
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About Global Distribution Systems (GDS) and Travel - 0 views
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Global distribution systems (GDSs) are computerized networks/platforms that centralize services and provide travel-related transactions. They cover everything from airline tickets, to car rentals, to hotel rooms, and more. Global distribution systems were originally set up for use by the airlines but were later extended to travel agents. Today, the systems allow users to purchase tickets from multiple different providers or airlines. Global distribution systems are also the back end of most Internet-based travel services.
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To see how global distribution systems work, take a closer look at one of the largest—Amadeus. Amadeus was created in 1987 as a joint venture between Air France, Iberia, Lufthansa, and SAS and has grown considerably over the past twenty-five years.
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There's no doubt that global distribution systems will play an important part in the travel landscape for many years to come, but their traditional role is changing and being challenged by all the changes taking place in the travel industry. Two important considerations impacting the role of global distribution systems are the growth of online travel websites that offer price comparisons and the increased push from airlines and other travel service providers to encourage consumers to make bookings directly via their websites.
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While such changes will definitely impact the future growth opportunities for global distribution systems, there will continue to be a role for them as they evolve to meet the needs of travel planners, travel websites, airlines and groups of individuals.
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Global Distribution System (GDS) is a system operated by an organization that empowers automated exchanges between travel specialist organizations for mainly airlines, lodgings and vehicle rental organizations and travel agencies. Travel agencies generally depended on GDS for administrations, products and rates so as to provision travel related administrations to the end consumers. A GDS can connect services, rates and bookings uniting items and services over every one of the three travel segments: i.e., aircraft reservations, hotel reservations, vehicle rentals. The biggest global distribution framework is Amadeus. GDS is not the same as a PC reservations framework, which is a reservation framework utilized by the specialist organizations also known as vendors. Essential clients of GDS are travel specialists both online and office-based to reserve spot on different reservation frameworks kept running by the sellers. GDS holds no inventory; the inventory is hung on the merchant's reservation framework itself. A GDS framework will have constant connect to the merchant's database. For instance, when a travel office asks for a reservation on the administration of a specific carrier organization, the GDS framework courses the demand to the proper aircraft's PC reservations framework. This empowers a travel specialist with an association with a solitary GDS to pick and book different flights, lodgings, exercises and related administrations on every one of the merchants working in a similar course who are part of that GDS network. There's no uncertainty that global distribution frameworks will have an imperative influence in the travel landscape for a long time to come, yet their conventional job is changing and being tested by every one of the progressions occurring in the travel business. While such changes will affect the future development open doors for global distribution frameworks, there will keep on being a job for them as they advance to address the issue
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Eight Meetings Tech Trends to Watch for 2018 - 0 views
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The article titled "Eight Meetings Tech Trends to Watch for 2018" demonstrates how the rate of technology is increasing through different mediums and strategies. The scope is to alleviate the workload for planners, exhibitors and venues, while also trying to find ways in which a guest's experience can be improved. In terms of major technology trends for events, there is a rise in direct meeting space bookings. Annually, it is interesting to see that there are 1.8 million meetings in the United States. In order to reduce costs, there are streamlined options such as Peerspace, Spacer and EventUp. I also found it interesting how certain technologies are accommodating and adapting to guests' needs. Google Indoor Maps offers directions to users when they are in an area such as a conference or venue which still require mapping and directions. Augmented reality is another useful tool for guests to virtually attend an event or to understand the placement of the venue. Following this same idea, according to the article "Google recently announced at the most recent Google I/O developers conference its Tango Visual Positioning Service, a AR GPS for indoors. Working with Google Indoor Maps and visual data from the camera, Tango will see features in the environment to give users hyper-local directions guidance". Do you think other companies will also invest in these technologies and offer alternatives? As technology increases, I believe that collaboration, as noticed in the article with airbnb, is a tool for success in order to elevate guest experience.
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shared by upasnab on 13 Jan 19
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Why hotels are getting on board with sustainable development | JLL Real Views - 0 views
www.jllrealviews.com/...d-with-sustainable-development
hospitality technology sustainability business Green travel
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The U.S. Green Building Council (USGBC) estimates hospitality’s annual footprint to total around $4 billion in energy use, 1.2 trillion gallons of water and millions of tons of waste. The global hotel sector, comprising some 175,000 hotels, offering 16.4 million rooms worldwide and generating revenue in the region of $550 billion last year, accounts for around 1 percent of global emissions, on its own
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Hospitality is a competitive marketplace and sustainability is now increasingly mainstream – partly because social responsibility and the environment are becoming more of a focus area within the corporate world.
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“For meeting planners looking to recommend a hotel or venue destination, sustainability issues are increasingly going to be on the table as part of the decision-making process.”
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“We are past the ‘please hang up your towels’ phase and have moved into trying to get people to view sustainability in a more holistic way.
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“It’s not enough to have a few low-key green features nowadays. It’s something hotels should use as a positive differentiator to stand out from their competitors.”
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This article ties into this week's topic of sustainability and green initiatives, even though it's from 2017, which was dubbed as year of sustainable tourism by the United Nation. The hospitality industry is guilty of having a large annual footprint. Today's traveler is more eco-conscious then ever and is always looking for hotels and properties who support their mindset. The hospitality industry is hopping on the green train and taking action to set precedent for their competitors. Many big cities along with celebrities are promoting the idea of sustainable and conscious living and hospitality, making it the hottest trend. The hospitality industry id one the fore front of this effort because they are one the impacted businesses due to climate change. Many local economies that depend on tourism and hospitality can crumble if they don't start taking action right now. This trend will hopefully create a domino effect and influence other industries to follow suite.
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Telecommunications Equipment for the Hospitality Industry - 3 views
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In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority
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Purchase hospitality telecommunications equipment that meets your needs and is easy to use Before purchasing your in-room telecommunications equipment
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Use the proper lodging telecommunications equipment to provide for a wide range of Internet demands Some guests may only wish to stay connected with friends and family via email. Others may have a job dependent on reliable and data rich communications with their home base.
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Choose a hotel telecommunications equipment supplier offering a secure and reliable messaging system A good hospitality messaging system covers a wide range of services to guests, such as voicemail, wake up calls, and general information messages
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Determining appropriate telecom equipment for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to fit your needs.
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The article describes about the importance of telecommunication in the hotel industry. It also mentions the importance of choosing the right equipment, so the guest is connected to their friends and family. It also provide us an information that it is necessary to have an appropriate vendor so there is no problem once the equipment is installed in the properties. The equipment should also provide a wide range of network which would support all of its guest staying in the hotel.
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Telecommunication has become the forefront in the hospitality industry, and it is a increasingly a vital priority for customers. Whether guests travel for business or pleasure, they always want to stay connected to their family and friends. In order for the hotel industry to choose the right telecom equipment that will fit the customers needs but also the hotels needs, they need to the following; effective and user-friendly telecom equipment, reliable and secure messaging software, and ample but dependable internet access. Hotel guests want the ability to feel right at home or right and their workplace when they are staying on hotel property, so having the best equipment available to a guest not only in their hotel room but also in other areas, such as library, conference room, pool area, restaurant, or even a bar. The guest wants to feel like they are handling their work business with no software or network interruptions, no matter what area in the hotel they decide to work from. With technology being such a top priority in the hospitality industry or any industry for that matter, ensuring customer satisfaction and repeated business, will anticipate a clients needs.Most importantly, before purchasing your in-room telecommunications equipment, it's best to have a good idea of your current and future telecommunication needs. Telecom equipment for the hospitality industry includes a variety of options. The most cost-effective approach is to acquire equipment with only the options you need or foresee a forthcoming need for.
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Telecommunication is becoming more important in hotels in general. Choosing all the right equipment and stuff is great but if you dont have a great network to run all this equipment to allow your guess to telecommute. This will allow meeting planner to coordinate events for those not able to travel to meeting and still get the necessary information from the conference there colleagues are attending. It be very interesting to see where this will go.
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4 Ways Technology Is Changing the Events Industry - 2 views
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events contribute $115 billion to the United States gross domestic product (GDP), with subsequent billions funneled to both state and federal tax revenue.
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As a result, venues, promoters and planners need to partner with providers who can take their experiences mobile.
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he use of event technology can create a 20 percent increase in event attendance while reducing related costs by up to 30 percent. Even so, numerous studies also indicate that one of the biggest reasons events professionals don’t integrate new technologies is due to costs.
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Technologies like scannable QR codes, much like the ones used for online ticketing, can help event professionals collect data from attendees that are actively scanning different objects at a live event.
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Virtual attendance has the potential to provide low-cost options for people who otherwise wouldn’t be willing to spend money on tickets. Additionally, those people could have a view from the best seats in the house without damaging ticket sales in those areas.
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ut factors like cost and concerns surrounding the way tech integration may impact event experience continue to prevent some professionals from trying new solutions.
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For event organizers, the key will be assessing what technologies have the best return on investment, both in revenue generation and attendee satisfaction. Those that capitalize on the right technologies stand to gain a significant competitive advantage in the evolving event landscape.
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The events industry is growing in the United States and around the world. Event managers need to keep up with the current and future technology trends in the industry. Mobile ticketing, cost reduction, gathering data from event attendees, and cashless events are all areas that event managers need to use in their operations. Using technology at events can help to reduce costs and improve attendance. In addition, the future in events could mean having a cashless event and also implementing virtual attendance. Event managers need to evaluate the technology that is the most cost-effective. The initial cost may be high; however, event managers need to look at the return on investment.
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Skift Tech Forum Preview: Affirm's CEO on Travel Industry's Oncoming Payments Revolutio... - 0 views
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change how travelers pay for trips by letting them use installments for flights, hotels, and other purchases
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new forms of payment could be revolutionary in the travel industry as unbundling has expanded options for leisure travel to people at all price points.
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The marriage of travel and e-commerce means OTAs, airlines, and hotels have had to worry about interchange, processing fees, and increased fraud risk.
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Affirm can help travel brands capture early planners by allowing them to lock in prices when they are low as they are still far out from the travel date,
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We’ve found that anything that costs over $250 can be beneficial when it’s broken up into payments over time
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But there are a lot of travel brands that prefer to partner with Affirm, where we can take on the repayment risk.
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We’re seeing other OTAs, including Expedia, move towards an advance-payment model because it helps increase stickiness and reduce cancellations. Affirm complements that strategy nicely because we pay the merchant up front at booking and take on all repayment responsibilities.
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offering Affirm as a payment option actually acts as a customer acquisition tool and helps drive conversion
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This article contains an interview with the CEO of the payments technology company Affirm, Max Levchin. Affirm, established in 2012, is a payment technology firm that allows for travelers to pay for trips via a monthly payment plan. The company fully pays the travel provider and then is responsible for collecting the funds from the traveler. The payment does not need to be paid in full prior to travel. Levchin says that this product is attractive to companies because airline and hotels don't have to worry about interchange, processing fees and fraud. It benefits consumers because they are able to book early when prices are lower instead of "saving up" to book closer to the date of travel, when the trip is more expensive. They have seen an increase in advance bookings with Affirm for trips over $250. He suggests that this will disrupt traditional travel industry e-commerce and make travel more accessible.
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What Makes a Successful Event in the Hospitality Industry? | Chron.com - 0 views
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As the owner of a small business in the hospitality industry, your first priority is the satisfaction of the client, the person who booked the event and is paying for it.
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Their experience depends on the quality of the food, friendliness of the staff and the ambiance of the room
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The guests and client may not consider profitability as a measure of a successful event, but the small business owner coordinating or presenting the event certainly does.
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The event must go as planned, with the amenities the client is expecting, such as the number of tables and chairs, floral arrangements, food, drinks and entertainment. Any problems must be solved quickly without noticeable impact on the guests. A successful event leads to the opportunity for additional business from the client.
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Four key elements to successfully planning an event in the hospitality industry include but aren't limited to: Client Satisfaction - The event should follow through as planned between the planner and client. Anything that goes wrong should be fixed in a timely manner where the client won't notice. A successful event leads to client loyalty most of the times so they'll book with you again. Profitability - Ensure each event doesn't result in a loss Guest Experience - What the guests experience will ultimately determine how the client's satisfaction of the event will be by the end of the night. A guest's experience will be based off of service and quality. The quality of the chairs, the plates even right down to the utensils they're eating from, the music, the drinks, and most importantly, the food. Happy guest = happy client Perceived Value - Adding a special touch to an itinerary that the client wasn't expecting makes all the difference
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The article discussed four things that makes an event successful in the hospitality industry. These items are based on the perceptions of the person that booked the event, the guests of the event, and the person that owns the business. Ensuring that the client is happy, the guests are pleased and that the owner was able to make a profit and also allow the client to feel as though they received more than what they paid for are important aspects in determining whether the event is successful or not.
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This article outlines several factors to focus on in order to host a successful event in the hospitality industry, including customer satisfaction, guest experience, profitability and perceived value. Among them, customer satisfaction is the primary factor that needs attention, and improving customer satisfaction will get more business opportunities. In addition, meeting customers' needs and solving customers' problems can give customers an unforgettable experience, which is also conducive to the success of the event. As an operator, you must also consider profit. Profits come from customers. If you can improve the perceived value of customers, it is a memorable experience for customers, improve customer satisfaction, and profitability comes naturally.
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Hubb releases virtual event technology | Vancouver Business Journal - 0 views
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Vancouver-based Hubb has partnered with Evia Events to support the events industry in pivoting to virtual events solutions to minimize the impact to attendees and sponsors affected by recent event cancellations
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Evia can also help produce and distribute content for organizers who don’t have those capabilities in-house. Hubb’s attendee facing web-based tools include an attendee schedule builder, where attendees can build their schedule ahead of the event, save favorites and easily find and view content, including videos and presentations.
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Hubb Meetings lets attendees book 1×1 meetings with other attendees, product experts or sponsors — these meetings can happen onsite or virtually using an online collaboration tool.
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Amid the Spread of Coronavirus, the Wedding Industry Faces Uncertainty - 0 views
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The article discuses how as many cities have banned large gatherings to slow down the spread of Covid-19, many couples that were set to marry in the months of March, April, and May, have now been forced to either cancel or postpone their weddings. Many couples may lose their deposits and may have to settle for weekday wedding when rescheduling, as it will prove challenging to find dates that will work for all vendors (venue, florists, caterers, entertainment, insurance), specially for summer and winter dates of 2020 as the more weddings become rescheduled. However, for planners and vendors business revenue will be greatly reduced for the coming months, putting business-owners under pressure to come up with money to pay their staff and keep their business alive until the crisis passes.
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Event Technology: Trends and Strategy for 2020 - 0 views
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The ones that can make a difference for you in your planning process, for attendees to make the event more memorable and for sponsors to make their investment worthwhile.
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In this article, the author highlights 7 types of event technologies that event managers and planners should focus on in a tidal wave of event technology being offered today. Among the event technology mentioned advice is given along with step by instructions on how to access the various sites/ platforms and what to look for and expect.
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The author aims at shedding more light on the use of technology in events, and the trends and strategies for success in this area. The author introduces the reader to modern event technology developments such as micro projection mapping, AI-powered matchmaking, emotional recognition, back end technology among others. Overall, it is a very informative piece.