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Endrich Reveil

IBM sues Priceline Group for alleged patent infringement - 0 views

www.tnooz.com/...-priceline-patent-infringement

Priceline IT IBM sues patent

shared by Endrich Reveil on 15 Feb 15 - No Cached
  • IT giant IBM claims the Priceline Group has refused to negotiate a license to use four of its patents.
  • IBM says Priceline Group and its subsidiaries such as Kayak and Opentable should be barred from using the patents without authorisation and pay damages for infringement.
  • The patents relate to a system which presents applications and advertising in an interactive platform, sign-on tools and methods for storing user information from previous browsing behaviour.
  • ...1 more annotation...
  • IBM currently has around 80,000 patents filed in the US – adding 7,500 in 2014, more than any other company and a feat unsurpassed by any other company for more than 20 years in a row.
  • Endrich Reveil on 15 Feb 15
     
    IBM, the largest I.T. corporation, are suing the Priceline Group for abusing IBM's patents without authorization and should pay for damages of infringement. Priceline has ignored IBM's previous warning about the same issue back in 2011. The patent being used by Prineline is a system that hundreds of websites are currently using. Is it fair that these system from IBM are patentable? However, if IBM has the rights to these systems, why should the Priceline Group be able to abuse it without any authorizations? Should this be a lesson with other companies practicing the 'wait and see approach'?
rnobl005

The damage from Atlanta's huge cyberattack is even worse than the city first thought | TechCrunch - 0 views

techcrunch.com/...atlanta-information-management

shared by rnobl005 on 08 Jul 18 - No Cached
  • The damage from Atlanta’s huge cyberattack is even worse than the city first thought | TechCrunch
    • rnobl005
      rnobl005 on 08 Jul 18
       
      After reading the discussion prompt for this week, the recent cyberattack on Atlanta immediately came to mind. This scenario is a prime example as to why cities need to invest in cybersecurity. The city paid the ransom demand of $50,000, but the damage of the attack itself was much more costly - they estimate having to spend $9.5 million to rebuild many programs that are not salvageable. It's hard to say if this was preventable had Atlanta invested in some form of cybersecurity but I think this is a new trend that major cities should be aware of and start taking preventative measures on.
  • The damage from Atlanta’s huge cyberattack is even worse than the city first thought | TechCrunch
  • More than two months after a cyberattack hobbled many of its critical municipal systems, the city of Atlanta is still sorting through the wreckage of what is likely the worst cyberattack targeting a U.S. city to date.
  • ...7 more annotations...
  • On March 22, Atlanta’s connected systems city-wide were hit with a ransomware message locking their respective files and demanding an approximately $50,000 payment in bitcoin
  • Atlanta residents were unable to do simple city system-dependent tasks like paying parking tickets or utility bills. City employees didn’t get the all-clear to turn on their computers until five days later and many city systems still have not recovered.
    • rnobl005
      rnobl005 on 08 Jul 18
       
      The cybersecurity article focused on global issues and potential military conflict, but this article proves that cybersecurity can impact the more mundane aspects of our life.
  • at least one third of the 424 software programs that the city runs remain offline or partially inoperable. Almost 30 percent of those programs are deemed “mission critical” by the city meaning that they control crucial city services like the court system and law enforcement.
    • rnobl005
      rnobl005 on 08 Jul 18
       
      Again, on a global scale the Atlanta court system doesn't sound super threatening. But for the city it's obviously a huge blow and will take years to bring everything up to speed.
  • While reporting the updated numbers, Rackley estimated that $9.5 million would need to be added to the department’s $35 million budget to address the remaining damage
  • That amount is on top of the more than two million dollars in emergency procurements sought by Atlanta Information Management following the attack.
  • Earlier this week, Atlanta’s Police Chief disclosed that the cyberattack destroyed “years” worth of police dash cam video footage.
    • rnobl005
      rnobl005 on 08 Jul 18
       
      Another terrible loss due to the cyberattack.
  • Atlanta has been regarded as a frontrunner for Amazon’s second headquarters in some analyses, though it’s not immediately clear how the cyberattack will affect the city’s odds.
asant318

Ransomware: One of Hospitality's Biggest Threats in 2017 | News | Hospitality Magazine (HT) - 0 views

hospitalitytech.com/pitalitys-biggest-threats-2017

shared by asant318 on 12 Jul 18 - No Cached
  • attack made headlines for locking guests out for their rooms
  • discuss how ransomware can affect the hospitality industry and what hotels and restaurants should consider to protect themselves from future cyber attacks.
  • Travelers may be annoyed, but for the hotel, ransomware can be a major business disruption.
  • ...10 more annotations...
  • The cyber threat has been used to target a variety of businesses from hospitals to retailers and now the hospitality industry
  • , businesses need to always be ready for a breach. Every business should have an action plan in place to prevent their company from being the next victim of ransomware or any other cyber security threat.
  • pirated software, file attachments, web links, and suspicious emails.
  • keep additional devices from being infected.
  • best practices for any company to employ are regular backups and a tested disaster recovery plan
  • Using anti-malware software is a necessary start, but it will not stop everything – especially rogue software downloaded by employees
  • important to act quickly by segmenting portions of the infected network and removing devices to try and prevent the problem from spreading.
  • install ransomware protection
  • malicious software will continue to rise as businesses and consumers become more dependent on the internet for everyday needs.
  • it’s important that businesses take proactive steps to protect not only company data, but the overall integrity of the company network from hackers.
  • asant318 on 12 Jul 18
     
    The article discusses ransomware attacks on hospitality properties. A 2016 attack left guests locked out of their rooms but the threat could affect different areas of a hospitality business and cause significant disruption to their business. Properties need to be prepared for a security breach with an action plan to prevent cyber-attack. The article points out that it's important to act quickly to segment the network and try to prevent any new devices from being infected. Best practice recommends regular backups and a recovery plan, using anti malware software and being cautious with employee installed software. The most important thing a company can do is to be proactive and prepared for an attack.
agarc521

Hospitality Technology Articles: Hospitality Marketing Through Global Distribution Systems - 1 views

www.burns-htc.com/...obal-distribution-systems.html

shared by agarc521 on 10 Jul 12 - No Cached
  • In an industry not renowned for the prompt embrace of technology, electronic marketing and product distribution have enjoyed uncharacteristically speedy acceptance by the hotel, car rental, cruise line, and other hospitality companies.
  • GDS marketing automation gained its most recent, and possibly most powerful product presentation advance with the introduction of seamless connectivity
  • Responding to the need for greater flexibility, hotel CRS managers expanded the inventory control capabilities of their systems to allow selling against an allocation of rooms.  Sales controls such as closed-to-arrival, minimum length of stay, and sell-through were also added.  More recently, many systems have been further enhanced to provide central reservation offices with full inventory data, with the central system having the same availability information as the hotel so that the CRO can sell down to the last available room without fear of overbooking.
  • ...4 more annotations...
  • o reduce costs and further increase their bookings, airlines began installing computer terminals in the offices of their most productive travel agencies.  Airline managers understood it would be less expensive to have travel agents book the reservations directly into the airline systems than it would be to hire additional staff at airline reservation centers.  They also knew that travel agents were more likely to book reservations on the airline that supplied the GDS terminals.
  • In its early years, productivity through global distribution systems was low and constituted a very limited portion of each hospitality company's centrally booked reservations.  A consistent upward volume trend has seen that situation change. 
  • In coming years seamless connectivity offers the prospect of delivering the full functionality of supplier systems, from access to frequent traveler files and profile data to multi-media brochures and virtual reality property tours, to every GDS user's terminal.
  • The challenge to suppliers -- hotel companies, car rental firms, cruise lines and the many other travel services -- is to develop and implement marketing automation programs that effectively address this electronic marketing and sales opportunity.
  • Kristine Metka on 10 Jul 12
     
    This pretty much what we have discussed in class along with the history of  the way hospitality companies have grown so much since the 60s. 
  • ...1 more comment...
  • mrive258 on 08 Sep 16
     
    In an industry that is constantly evolving, the GDS remains in a constant in revenue generation, as well as marketing abilities. Seamless connectivity supplies full functionality on virtually all levels in the travel industry.
  • YINGZI LIN on 15 Sep 16
     
    This article describes the development of the GDS, and also introduce its role as a non-air hospitality services marketing channel. The authors introduce the evolution of GDS, and show some points about how hospitality marketing through GDS.
  • agarc521 on 05 Sep 17
     
    This article goes into depth with the development of the primary electronic distribution channel. Surprisingly, as early as the 1960's travelers and travel agents where booking reservations via letter, telex, or telephone. Most of the reservations for airlines, hotels, and car rentals were conducted via telephone. Because of such an increase in demand of the service, airlines installed computer terminals to reduce cost and increase bookings for the airlines. Airlines believed it would be cost efficient to install such system instead of hiring extra staff. The airlines also predicted that travel agents would reserve more with the airlines that supplied the GDS terminal, which in fact turned out to be true. After, the travel agents became heavily comfortable with the system, they noticed that it could also accommodate to bookings for hotels, car rentals, and travel services. The potential of the travel distribution was obvious and many non-air travel companies became major participants within the system.
Rebecca Pichora

Hackers snag a $1 laptop by exploiting flaw in point-of-sale systems | ZDNet - 0 views

www.zdnet.com/...ting-point-of-sale-system-flaw

shared by Rebecca Pichora on 19 Sep 17 - No Cached
  • Security researchers have devised a way to offer steep discounts or steal goods by hacking vulnerable point-of-sale systems.
  • SAP's point-of-sale (POS) systems don't authenticate or check internal commands, allowing anyone with access to the store's network unrestricted access to the checkout system.
  • All the hacker has to do is upload a new configuration file to the SAP Xpress server, which controls the checkout machines, to gain access to administrative functions.
  • ...6 more annotations...
  • change prices, set discounts, or take other malicious actions against the systems -- including remotely shutting down the checkout machines, or unmasking credit card numbers.
  • According to Dmitry Chastuhin, one of the researchers who identified the vulnerabilities, the flaw may be inherent across POS systems because they all use broadly similar infrastructures.
  • SAP has since fixed the vulnerabilities and rolled out patches.
  • n recent years, POS systems have become a target for hackers for stealing customer data and committing fraud.
  • When these are connected to the internet and rarely updated (if ever), systems are at further risk of malware attacks.
  • POS attacks cost retailers and customers billions every year. The number of attacks on POS systems, including ransomware attacks, are said to be declining, however.
  • Rebecca Pichora on 19 Sep 17
     
    Due to the vulnerability of some POS systems, hackers have made the example of SAP whose POS system does not authenticate or check any internal commands, meaning if an hacker is able to get into their POS system they can change prices, add discounts and even disable the check out systems. Even though they have made the example out of SAP, it is said that this vulnerability is across almost all POS systems. One reason that this is happening is because many companies that run their POS system off the internet are not updating their programs, such as the windows, the internet explorer or the POS system itself. Today companies are very aware of the measures they must take to ensure their POS systems are safe as many breaches have happened causing many people to have their personal data stolen, therefore due to the efforts POS system breaches have been decreasing over the recent years.
kpony001

Air Canada Begins Using a New Way to Distribute Fares to Partners - Skift - 0 views

skift.com/...o-distribute-fares-to-partners

technology hospitality software tech business travel

shared by kpony001 on 28 Jan 19 - No Cached
  • The shape of the future is unclear.For a glimpse at what may come, look to Air Canada, which this week processed its first transaction via a new platform called NDC Exchange.
  • For several years now, Air Canada has offered internet-based connections for online travel agencies and travel management companies to access its airfares. These worked outside of the incumbent three giants of travel distribution, Amadeus, Sabre, and Travelport.
  • About 40 to 50 agencies access Air Canada’s application programming interfaces, or APIs, to process about a million tickets a year via direct connections that avoid the intermediaries.
  • ...21 more annotations...
  • it enables the airline to have enhanced control over how the content appears on travel agency reservation systems to make sure they’re presenting their full-service products in the best way and not encouraging customers to shop by lowest price.
  • Air Canada
  • began using NDC Exchange, a platform that does the work on Air Canada’s behalf to transform data from its web services into a way that’s readable by sellers using any of the different versions of New Distribution Capability.
  • NDC Exchange was created by airfare filing clearinghouse ATPCO
  • and SITA,
  • the airline industry has heavy control of both organizations, which may help keep costs below what they would probably have to pay third-party distribution giants to do the same work.
  • The platform could become more valuable if it effectively enabled the cross-selling of ancillary services between airlines.
  • If the vision is mostly fulfilled, the NDC Exchange could take on a life of its own. It could become more than a mere data transformation tool that acts as an integration layer during a presumably temporary spike in updates to the New Distribution Capability standard.
  • “There is a nominal cost to use it for airlines and a nominal cost to use it for the sellers, but if the costs stay low and the system has low latency, then the value would be worthwhile,”
  • Wallis said, “My wish would be to put all of my partners in the NDC Exchange, though it would take more than a year to get there.
  • For this platform, SITA is taking on the role of providing the IT networking for messaging and data services to power the exchange, while ATPCO transforms the data.
  • The NDC Exchange runs on SITA’s cloud-based infrastructure and airlines use its 24/7 call-center support to handle any troubleshooting.
  • Amadeus’s Elena Avila, executive vice president, head of Americas, airlines, said, “Air Canada is a long-term partner that we’re thrilled to be working with both on the IT and the distribution side.
  • Amadeus Anytime Merchandising will equip Air Canada to address evolving industry initiatives, such as NDC.”
  • Sabre announced “a commitment to advance at an industry level” new technological and business practice methods with American Airlines and several key players in corporate travel
  • A Sabre spokesperson said in an interview, “Efforts like the one you highlighted [by ATPCO] are often focused only on offer creation, whereas Beyond NDC is focused on developing end-to-end solutions that let airlines retail, distribute and fulfill across the entire traveler journey.
  • Amadeus announced an NDC-X program that’s working with Qantas and American Airlines and with travel sellers like Flight Centre, Travix, American Express Global Business Travel, Carlson Wagonlit Travel, and BCD Travel.
  • The traditional masters of this task — Amadeus, Sabre, and Travelport — could choose to plug into it. But they might have to accept commercial terms that would be less lucrative than past arrangements.
  • Verteil Technologies, an Indian IT provider, will use the NDC Exchange to aggregate the New Distribution Capability content and then enable Indian travel agencies to issue standalone New Distribution Capability tickets.
  • Australia- and New Zealand-based corporate travel technology company Serko is plugging into NDC Exchange.
  • Other vendors launching on NDC Exchange include Airlines Reporting Corp., Innfinity and Atriis.
  • kpony001 on 28 Jan 19
     
    Air Canada's new platform, NDC Exchange, which works outside of the GDSes, allows the airline to manage the way its bookings appear on travel agency registration systems. The system was created by ATPCO (Airline Tariff Publishing Co.) and SITA, the latter of which transforms the data while the former provides the data services that make it have the ability to run,. Recently, several GDSes, such as Sabre, Amadeus, along with other entities like Verteil Technologies, Serko, and more, have also began to utilize their own NDC Exchange program.
upasnab

Hotel Security: How to Protect Your Hotel and Your Guests from a Data Breach - By Kevin Pollack - 0 views

www.hotelnewsresource.com/article98731.html

technology hospitality hotels cybersecurity security solution business

shared by upasnab on 18 Feb 19 - No Cached
  • Information thieves are increasingly targeting hotels due to the large amount of personal information collected from guests.
  • hospitality industry accounts for 87% of point of sale breaches
  • Failure to take precautionary measures can ultimately affect your hotel’s bottom line, and lead guests to feel unsafe and not wanting to return.
  • ...9 more annotations...
  • surprising 74% of hotels do not have proper protection measures in place
  • Destroy information you no longer needed.
  • Provide on-going staff training
  • Continuously update crisis plans
  • Implement a mobile security policy.
  • A Ponemon report shows that 63% of organizations have had a data breach as a result of employees using their mobile devices to access the company’s sensitive and confidential information.
  • Create a document destruction schedule.
  • Despite the fact that 86% of companies have document destruction procedures in place, only 40% of businesses have a system followed by employees.
  • With technology changing hotel operating systems, it is important for the hotel industry to re-visit information security procedure and continuously educate themselves on data security protocols.
  • upasnab on 18 Feb 19
     
    This article talks about the increasing cyber threats in hotels and its consequences for the guests. The hotel guests are paying more attention to how their data is being stored, pushing hotels to make some much needed changes in their data security plan. Despite these pressures, many hotels do not have any proper protection measures. "The Hospitality Technology's 2017 Lodging technology Study showed that a surprising 74% of hotels do not have proper protection measures in place". Steps to prevent such breaches and avoid millions of dollars in loss and reputation damages are mentioned in this article. Some practical ways highlighted in this article are: Provide on-going staff training, implement mobile security plan etc.
herzencortes

Bridging the Gap Between Hotel Asset Management and Accounting - 1 views

lodgingmagazine.com/sset-management-and-accounting

shared by herzencortes on 28 Feb 19 - No Cached
  • the only third-party hotel asset management company offering full owner-entity accounting capabilities
  • most hotel operators account solely for hotel operations and miss what’s happening with the investment at the owner level, including fixed-asset accounting, debt and equity activity, and managing cash flow after debt service.
  • We also work closely with asset management. There’s no double communication; when you’ve communicated with asset management, you’ve communicated with us and when you send reports to asset management, you send reports to us.
  • ...8 more annotations...
  • general, asset managers can focus a lot on the P&L [Profit and Loss Statement] and Budget Vs. Actual [Variance]. We spend a lot of time training our asset managers on what’s going on with the balance sheet. Sometimes, when there are cash flow problems, we’re able to help find cash in other places.
  • owners have fewer problems on an audit because we’re well informed and able to produce good financial statements.
  • blending asset management with accounting knowledge to proactively solve problems for hotel owner
  • Celeste Cloutier Ledoux, CPA, CHMWarnick’s chief financial officer and managing director, says that over the past 18 years, CHMWarnick has provided various accounting services upon request, but this latest move marks its formal entry into the accounting space
    • herzencortes
      herzencortes on 28 Feb 19
       
      Accounting is often seen as a necessary evil something that is just a fact of business, however, accounting can make ort break a business, having a reliable system to aid in the process can be vital to a company.
  • “That kind of accounting is typically not done by a management company, so you have this gap,”
    • herzencortes
      herzencortes on 28 Feb 19
       
      in particular when there isa management company it is important that the books are kept clean, and open
  • We become the person who these owners trust. The thing I’m most proud of is the relationships that I’ve had and the experiences I’ve had in dealing with owners and their families and finding out what’s important to people.
    • herzencortes
      herzencortes on 28 Feb 19
       
      It's interesting to see a human side of accounting, it is not often that we get the opportunity to see this side and we see accounting as just something else.
  • You can’t do accounting in a bubble. You can’t sit in an office with no relation to the business and do the accounting. Hotels can get complicated. Sometimes you have a simple LLC and it’s easy enough. But when you start getting into REIT structures, there’s an operating lease to account for; somebody needs to read that agreement, understand how it works, and get all the expenses in the right set of books.
    • herzencortes
      herzencortes on 28 Feb 19
       
      This is what accounting should be getting involved in operations and seeing where the costs are, where the revenue streams are and getting a grasp on the business
  • First of all, there’s the boring stuff: they’re in compliance. We get their audits done and they don’t have any more issues. They file tax returns on time and quickly. They’re not at risk of REIT non-compliance because everything’s in the right place.
    • herzencortes
      herzencortes on 28 Feb 19
       
      In the case of asset management companies it is specially important to keep updated books and for them to be clear and open in order to nourish a relationship with owners.
kpony001

Cloud security: The reason hackers have it so easy will infuriate you - 0 views

www.fastcompany.com/...-it-so-easy-will-infuriate-you

cloud security technology hackers tech

shared by kpony001 on 21 Jan 19 - No Cached
  • hackers time and again have outwitted the cyberguardians.
  • HashiCorp offers an open-source tool called Vault that stores sensitive credentials, encrypted themselves, and strictly limits what people, servers and programs can access them
  • The mass movement of company and personal data to the cloud has only complicated things.
  • ...15 more annotations...
  • Companies have uploaded VPN and cloud access credentials to cloud storage systems that are easily accessible.
  • security breaches are routinely made worse when hackers who enter one system are then finding the keys to another lying around unencrypted.
  • developers are still regularly storing the digital keys to company assets and even user data in source code, configuration files, and other miscellaneous, unencrypted locations.
  • Unlike typical users who can memorize their passwords or store them with a secure password manager, developers and IT workers often need to keep security credentials in places where automated software can find them.
  • Cloud managers are playing catchup to close the door on the critical data left out in the open.
  • Sophisticated new cybersecurity tools designed to securely store these kinds of credentials in a way that legitimate, automated processes can access, and intruders can’t
  • hackers time and again have outwitted the cyberguardians.
  • cloud industry leader Amazon launched AWS Secrets Manager, its own credential management tool. And Microsoft offers what it calls Azure Key Vault to securely store and monitor and control access to this kind of data.
  • The main problem is that companies really don’t have policies for it or they don’t follow up and make sure those policies are followed
  • Until recent hacks made it clear that few organizations can hope to keep their networks entirely free from intrusion, many companies paid less attention to the security of data within their firewalls
  • UpGuard, known for its frequent role in detecting leaks tied to data stored on insecure cloud machines, has released BreachSight, which scours the internet for its clients’ exposed code, credentials, personally identifiable information, and other sensitive data.
  • Since last year, Amazon has also offered a service called Amazon Macie, which uses machine learning to detect unusual access patterns to cloud storage and uploads of potentially sensitive data like access keys.
  • Amazon also released open source software to help prevent accidentally storing passwords and keys to source code repositories
  • other developers have offered similar tools to scrub credentials from existing code.
  • it’s possible that those types of tools will automatically be provided as part of cloud computing contracts, as standard as seatbelts in new cars.
  • kpony001 on 21 Jan 19
     
    Cloud computing has created a very hacking prone storage system because companies have not been paying as much attention to security as they should. Thus, by not taking the logical measures such as not uploading credentials to cloud storage systems, they are becoming prone to hacker raids. However, with the turning of the tide, new methods of security have presented themselves in the form of online tools such as HashiCorp's Vault Microsoft's Azure Key Vault, and Amazon's AWS Secrets Manager, which stores sensitive credentials in very limited access windows, as well as UpGaurd's BreachSight which detects online data leaks containing exposed and volatile client data, and Amazon's Amazon Macie, which learns the access patterns of your cloud storage,
msoma003

8 Great Email Marketing Tips for Hotels | WebRezPro Hotel PMS - 0 views

www.webrezpro.com/at-email-marketing-tips-hotels

shared by msoma003 on 08 Apr 18 - No Cached
  • successful marketing is driven by a mix of complementing strategies — and email is still one of your best tools
  • successful marketing is driven by a mix of complementing strategies — and email is still one of your best tools
    • msoma003
      msoma003 on 08 Apr 18
       
      Under utilized
  • Email marketing is a very effective way to build guest loyalty, encourage brand engagement and increase direct bookings through well-targeted communications. It’s cost efficient and easily automated, making it an ideal marketing technique for busy hoteliers without a lot of time on their hands.
    • msoma003
      msoma003 on 08 Apr 18
       
      Good for small hotels
  • ...31 more annotations...
  • Permission-based email marketing
  • customers that genuinely want to hear from you
  • Get your customers to actively join your email list by:
  • Adding a simple sign-up form to your website
  • other
    • msoma003
      msoma003 on 08 Apr 18
       
      Almost everyone reads it on their phone, no longer their computer
  • Placing cards in guestrooms
  • provide opt-out instructions on every email communication you send
    • msoma003
      msoma003 on 08 Apr 18
       
      Shouldn't end up in junk bins
  • your emails need to look good on small screens
  • avoiding large image files and long paragraphs
  • including social sharing buttons
  • Including an opt-in checkbox, or a link to your sign-up form, in your post-stay survey
  • all about timing
    • msoma003
      msoma003 on 08 Apr 18
       
      This is a science, a firm needs to be sure they are sending it at the right time, this includes the correct booking window.
  • ow frequently and when you are going to send emails
  • In addition to your pre- and post-stay emails
  • Great content = stuff that benefits your customers
  • the best time and day of the week to send marketing emails
  • email marketing systems can be integrated with your PMS
  • automate pre- and post-stay emails
    • msoma003
      msoma003 on 08 Apr 18
       
      Good for small firms that do not have dedicated marketing teams
  • Personalize your emails as much as possible
  • Use your PMS data to segment your contact list
  • ending irrelevant information is a sure-fire way to lose subscribers
    • msoma003
      msoma003 on 08 Apr 18
       
      This may take more time but it is worth it.
  • sign off from an actual person
  • doesn’t always have to be discounted rates and services; local “insider” information, like exciting events, new attractions or destination tips, gives your customers food for thought and could put your property front of mind when planning their next holiday.
    • msoma003
      msoma003 on 08 Apr 18
       
      International visitors appreciate the extra help, it adds an intangible value
  • keep in touch with your subscribers whenever you have something truly interesting to say or offe
  • Make sure you include links or button
    • msoma003
      msoma003 on 08 Apr 18
       
      Guests need the buttons so it becomes easy,the less work for them the better
  • Visuals are important, too
  • Note: be sure to link to the Web version of your email in case the actual email doesn’t display properly. Most email newsletter/marketing services include this feature.
    • msoma003
      msoma003 on 08 Apr 18
       
      Need options if not it will go to junk
  • Short post-stay email surveys are part of great customer service and provide a marketing opportunity, too
    • msoma003
      msoma003 on 08 Apr 18
       
      Necessary for front office to learn how to improve operations
  • track all opens, click-throughs, enquiries and bookings stemming from your emails
  • See what works best
    • msoma003
      msoma003 on 08 Apr 18
       
      Emails are pointless work if they do not get opened for do not meet the desired goals
  • look at your emails from your customers’ perspective and ask yourself what’s really in it for them? If the answer is obvious, your email marketing campaign is bound to be a success.
    • msoma003
      msoma003 on 08 Apr 18
       
      The guest needs to like it so test the email out. Would you like it?
  • msoma003 on 08 Apr 18
     
    This article provides 8 tips on how to email marketing. Email marketing which is a part of e-marketing is a great way to reach customers, the service is also cost effective and time efficient. The main ways to optimize emails are to get a an organic list of contacts to make sure they do not end up in the junk bin. Next the emails should be functional they should be mobile friendly and the links should work. In regards to the content it should contain more than just rate specials they can contain events or insider city tips and they should be targeted at the correct audience. Finally the sender should test it out by receiving one first.
msoma003

7 Benefits That HR Software Brings Your Company - 0 views

www.unleashgroup.io/...7-benefits-hr-software

shared by msoma003 on 21 Apr 18 - No Cached
  • HR systems are available in the cloud and can be accessed securely by employees via the internet
  • many companies still manage their workforce with a haphazard system of spreadsheets, documents and post-it notes
    • msoma003
      msoma003 on 21 Apr 18
       
      Living in the past
  • many companies still manage their workforce with a haphazard system of spreadsheets, documents and post-it notes
  • ...11 more annotations...
  • Efficiency of Administration
  • consuming
    • msoma003
      msoma003 on 21 Apr 18
       
      Streamlines the process for an HR manager
  • save you real money
    • msoma003
      msoma003 on 21 Apr 18
       
      Less expenses=more profit
  • requires one less full time member
    • msoma003
      msoma003 on 21 Apr 18
       
      Wages and salary are typically the highest expense for a company
  • allowing more people to make good use of the data you hold.
  • ollecting data opens up analytical opportunities that will assist you in making informed decisions
  • he effort required in getting the same insight using a paper-based system simply makes this type of analysis unfeasible.
    • msoma003
      msoma003 on 21 Apr 18
       
      This is a task that an HR manager would not have though about previously and opens an opportunity for improvement
  • Improved Communication
  • If all this contact information is stored in a filing cabinet it slows down communication massivel
  • owing that an employee was sent a particular message but that they also have accepted the contents of the communication
    • msoma003
      msoma003 on 21 Apr 18
       
      This can prevent a legal disaster and save a lot of money in the long run
  • Most HR systems will incorporate disaster recovery features such as being hosted on mirrored servers and keeping database backups at secure separate locations enabling the system to be restored extremely quickly even in the most calamitous disasters
    • msoma003
      msoma003 on 21 Apr 18
       
      For example in Miami if a hurricane hits then the HR manager can still access pay roll of site
  • msoma003 on 21 Apr 18
     
    This article discusses what benefits an HRIS will provide a firm. Some of the most important benefits include cost savings. The system allows an HR manager to manage more employees so they firm can hire less in the HR department. Additionally it provides insight into other departments if turnover is high and the system can save money in the long run in the case of legal disputes. For employees it allows them to access their information and get contact information for other employees. All these benefits improve the job performance of everyone involved.
anonymous

What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...ng-IT-Investment-in-2011-73634

shared by anonymous on 06 Feb 12 - No Cached
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Elevating the guest experience
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • ...20 more annotations...
  • Enabling operational efficiency
  • Empowering the mobile worker
  • Fifty-six percent of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
  • Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group . “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies. Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Key facts from the survey
  • A recent Motorola Solutions, Inc. study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment.
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • Elevating the guest experience
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed.
  • Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies.
  • Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Empowering the mobile worker
  • Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results.
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012.
  • Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
  • Enabling operational efficiency
  • Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  •   More than one third of survey respondents represent companies exceeding $1 billion in revenues. Responses came from the executive suite, IT functions and managers closest to the day-to-day implementation of mobile solutions.
  • kabir joshi on 06 Feb 12
     
    "The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce. "
  • ...12 more comments...
  • kabir joshi on 06 Feb 12
     
    This is a survey from The Motorola Solutions , it reveals how IT investment is gaining pace in hospitality industry. The resuults reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce.
  • ning sun on 22 Mar 12
     
    Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.
  • Prince Wayne on 25 Mar 12
     
    Motorola Solutions, Inc (MS) conducted a study and discovered that IT (information technology) spending is expected to rise in the hospitality filed in the years to come, practically in 2011. The main reason for the increase in spending on IT is because of the guest experience. According to MS, fifty- six percent of hospitality establishments plan to increase mobile investment to better outfit their workforces, advance operational efficiencies and boost the customer experience. The survey main facts included three areas; One, to elevate the guest experience Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Two, to empower the employees by giving them the correct tools, fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Finally, to enable operational efficiency, improvement, reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption - all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce. Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities. In North America, approximately one third of these venues have 802.11n, while European venues predominately have 802.11b/g.
  • Yichen Yang on 23 Oct 12
     
    This article is introducing a survey about information technology in the hospitality industry. It shows that there was a speedy increasing in IT investing which is aiming to improve customers' satisfaction and experience. Almost fifty-six percent of hospitality organizations plan to equip IT devices inside their organizations. Also, ninety-one percent of the hospitality decision makers have realized the importance of the mobile and wireless technology. There are three key facts that show the outcome of the survey. The first is to elevate the guest experience. The hotels are investing mobile and wireless technologies, also the video capabilities to improve customer satisfaction. The second one is to empower the mobile worker. The managers, security personnel and customer services all needs some applications to ensure the work efficiency and keep the management productive. The third one is to enable operational efficiency. It shows that the hotel wants to expand the ability of wireless and data transportation.
  • Yue Li (3011472) on 24 Oct 12
     
    IT investment becomes a big part of the investment in the hospitality industry. A research had been done in 2011 to find what factors drive IT investment in the hospitality industry. There are three main factors, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. Management finds that improved guest experience is the top driver for mobility investment, and over half percentage of the respondents witnessed an increase in employee productivity. IT investment also enables operational efficiency and it is said that 3/4 of the hospitality organization have WLAN installed in their facilities. In my opinion, I believe it is the trend to invest in IT, because people cannot live without modern technology nowadays, and even if you do not want to change, your competitors will do so, which will ultimately makes you out of the market. So IT investment is very important, and businesses in the hospitality industry need to take more concern on IT investment.
  • Minghui Zheng on 25 Oct 12
     
    The Motorola Solutions, Inc. study exposed that information technology spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. Mobility investments can elevate the guest experience by handling wireless email, guest check-in, tableside order/payment or event ticketing. Managers can empower the mobile worker by using smartphone. Installing the wireless LAN (WLAN) can enhance operational efficiency. Motorola Solutions conducts market research and provides indicators of the opportunities and challenges that mobility poses to hospitality enterprises.
  • Kelly Baptist on 26 Oct 12
     
    This article shared information from a Motorola Solutions, Inc. study predicting that information technology (IT) spending in the hospitality industry would increase in 2011, with guest experience cited as the top driver for investment. The study revealed that 91% of hotel decision makers recognized the importance of mobile and wireless technology and that they would be focused on enhancing guest experience, empowering the mobile worker, and enabling operational efficiency. Motorola Solutions conducts independent market research and collected surveys from 161 qualified participants. I found this article relevant because guests are now expected the hotels they stay at to be able to meet their technological needs. I attended a conference just this week and heard multiple attendees ask if the hotel had wifi and how/where to access it. Nowadays, it's more of a necessity than an option for hoteliers to make the decision to invest in technology. Not only does this investment meet guests' needs and increase satisfaction, but it also benefits employees. According to the article, over half of the survey respondents who use wireless and mobile technology in their workforce saw increases in employee productivity and efficiency. Often times, if employees are able to be more productive and efficient on the job, there is a positive correlation with guest service and satisfaction. Thus, IT investments are crucial for hoteliers to make.
  • Shuqiong Huang on 26 Oct 12
     
    This article is talked about the IT trend in hospitality industry. From a recent Motorola Solutions, Inc. study, it showed that information technology(IT) spending in the hospitality industry is expected to increase in 2011. What is more, 91% of hospitality decision makers realize the increasing important of mobile and wireless technology. Then it introduced some key facts from the survey. They are elevating the guest experience, empowering the mobile worker and enabling operational efficiency. Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates. Successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience. This is the information technology trend for hospitality industry. And IT will become an indispensable part in hospitality industry.
  • anonymous on 27 Oct 12
     
    Just like the saying in the article, in 2011, the investment is mostly focus on the mobile investments. As we know that with the development of the internet, more and more people can not live without the internet. So, it is very important for hotel or hospitality industry to put investments on this section. It is become the necessary part of the hospitality industry. So, increase the investments of mobile and internet will bring a strong advantages for your business and make you stand on the market.
  • cbespinel on 28 Oct 12
     
    The hospitality industry is investing in new technology to satisfy guests demands, it is important for hotels to provide wireless connections that are fast and reliable, this now also considered part of the guest experience.
  • Mohan Song on 07 Mar 13
     
    A recent study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. 56% of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience. 91% of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. Based on elevating the guest experience, empowering the mobile worker and enabling operational efficiency, a survey about this was set up. With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.
  • Hana Musilova on 10 Mar 13
     
    Nowadays more than ever does technology make a difference in how we run our operations, how effective our operations are which results in how satisfied our customers are. The article What's Driving IT investment in 2011 talks about the advances in the hospitality industry providing us with some important statistics in IT investments. According to the article, technology spending is expected to increase with the focus on customer experience. Fortunately, the statistics shows that 91 percent of hospitality decision makers realize the importance of mobile and wireless technology. As stated in the article, hospitality venues invest in new technologies to improve operational efficiencies and to enhance customer experience. As the survey shows, customer experience is the number on priority and driving force for implementing new technology. Hospitality properties also invest in technologies that enhance the check in procedures, wireless e-mail or table side orders and payments. After implementing new technologies, 59% of respondents to the survey taken could see improve employee efficiency and 55% saw improved sales results. According to the survey that was filled out by 161 respondents representing variety of hospitality enterprises, 58% saw improved customer satisfaction. Even though this article does not state which technologies in particular yielded these results, it is still important to see that investing in IT technologies does make a difference in customer satisfaction, employee efficiency and sales improvement. Many properties are afraid to invest new technologies, as they are unsure of the final results of the investment. I am strongly convinced that in order to keep up with the competition and the supply in the market, business had to take the technology route and use it to their fullest advantage.
  • Ruoxi Wang on 23 Oct 13
     
    The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.
  • anonymous on 22 Sep 15
     
    Dear team! I found an article, very old but to me, very actual and interesting about how the Internet Technology is improving and progressing, and the investment bring benefits only. In 2011 , only 4 years ago, we can see that the companies were having a clear plan to improve the communication system. By introducing wireless, tablets, WLANs , to improve network reliability... Today we have it all on hands. We are using all the devices online , wireless and with no problem to access. No cords on the floor, no telegrams ... Internet technologies is a big progress in our century and is developing and growing, by leaving some of us behind. :)
naram003

Indicators System For Monitoring Intellectual Property Management In Companies - 0 views

ince.md/...67957_1-stratan-a-p.-12-19.pdf

shared by naram003 on 03 Oct 19 - No Cached
  • naram003 on 03 Oct 19
     
    Organizations and companies that deal with a high level of competitiveness have been compelled to develop intellectual property management systems that aim at insuring information accuracy and determining indicators for decision-making. This systematization and monitoring of information on intellectual property management contributes to the improvement, reliability, quality and managerial efficiency, with the goal of offering the company a competitive advantage. The main purpose of this work is to identify a reliable system of indicators or benchmarks that can be used for monitoring through self-evlauation of the IPM as part of a methodic approach on research. The benchmarks determined and suggested by the study include; Elements which characterize the invitational activity, Indicators which are specific to expenses incurred by the invitational activity and development/procurement of IPO's, Sources of information in the area of IPOs creation, human potential, legal protection of products/services, activity on the IPO market, the structure of the intellectual property management, and indicators which characterize the impact of intellectual property management. To conclude, The systematization of information on intellectual property management at the company and its monitoring would improve reliability, quality and efficiency of management decisions in this area.
demax85

Boosting the efficiency of your POS system - Information Age - 2 views

www.information-age.com/fficiency-pos-system-123464468

shared by demax85 on 23 Sep 19 - No Cached
  • Point-of-sale systems are critical to managing stock, tracking orders, recording customer details, logging hours and numerous other activities that enhance customer service and boost employee performance.
  • Due to the increasing demand to serve customers quickly, POS systems need to be fast and durable.
  • As retailers continue to focus on prioritising customer service, their IT systems need to do more than just process transactions.
  • ...8 more annotations...
  • One survey found that 80% of consumers are not willing to wait longer than five minutes in a queue.
  • SSDs enable systems to boot up faster, load data almost instantly and increase overall productivity.
  • However, the price of SSDs has reduced significantly and they are now widely accessible.
  • By installing SSDs into your POS systems, you will notice an increase in productivity and efficiency. POS systems are subject to a range of environments where their durability is tested.
  • They are often prone to shock, bumps and vibrations which could break the hard drive. However, as SSDs have no moving parts there is nothing delicate to break.
  • Data stored on retail systems is an asset and a liability. Self-encrypting SSDs use an encryption engine built into the hardware that encrypts every file.
  • Not only will individual POS systems work better, but the organisation will be more efficient. When everyone is working faster, retailers can serve customers more effectively, beat the competition and make more sales.
  • Point-of-sale (POS) systems are now a vital component of ‘bricks-and-mortar’ retail
  • demax85 on 23 Sep 19
     
    This article is talking about having POS with solid state drives. They do not have moving parts so they are not as delicate as the HHD hardware. Retailers not only want to be efficient in how they run their business by having a reliable POS system but they also want to boost customer service by having a system that works faster. As technology moves at a faster pace, customers are also looking for quicker service. The SSD hardware is self-encrypting, protecting customer data, it boots up faster, energy efficient using less power from the POS and are now widely accessible.
  • llaff002 on 23 Sep 19
     
    This is a great article that looks at the positives of the SSD hardware. I think that the main positives to our industry would be, as you noted, the encryption of consumer data, and the speed of the transactions. Customers are very aware that their information can be hacked if the POS doesn't provide an extra layer of protection and this hardware looks to give customers a sense of security. As for speed of the transaction, the data is absolutely accurate regarding whether a person will wait for something to process, or move on to another option. One example is the unattended POS system we spoke of earlier speeding up transactions at restaurants and hotels, whereas having this option in your POS wil just increase efficiency and speed. Thanks for the article!
agrie013

Hospitality Upgrade | Online Skimming Threatens Hospitality E-Commerce Sites - 0 views

www.hospitalityupgrade.com/...spitality-E-Commerce-Sites.asp

shared by agrie013 on 16 Feb 20 - No Cached
  • Attacks against the hospitality industry to gain payment information continue. There is a growing threat to all e-commerce websites called Web-based or Online Skimming. These attacks infect e-commerce websites with malicious code, known as sniffers or JavaScript (JS) sniffers and are very difficult to detect. Once a website is infected, payment card information is “skimmed” during a transaction without the merchant or consumer being aware that the information has been compromised.
  • Today two industry cybersecurity organizations, PCI Security Standards Council (PCI SSC) and the Retail and Hospitality ISAC, joined forces to highlight this growing threat.
  • By exploiting vulnerable plugins, brute force login attempts (credential stuffing), phishing and other social engineering techniques, the hackers attempt to gain access and inject malicious code.  “These attacks are either directly into e-commerce websites or often into a third-party’s software libraries that merchants rely upon.  These service providers may not be aware of the risk they create for their customers if they are not focused on security and the potential threats targeting them
  • ...1 more annotation...
  • The ability to detect these threats before they can cause damage is significantly important. Examples of PCI DSS Requirements providing ”detection” controls include: Reviewing code in order to identify potential coding vulnerabilities (Req. 6) Use of vulnerability security assessment tools to test web applications for vulnerabilities (Req. 6) Audit logging and reviewing logs and security events for all system components to identify anomalies or suspicious activity (Req. 10) Use of file-integrity monitoring or change-detection software (Req. 11) Performing internal and external network vulnerability scans (Req. 11) Performing period penetration testing to identify security weaknesses (Req. 11) Alerting on posts to newly observed domains in proxy logs can further provide additional avenues of detection for future phishing attacks as well as the initial reconnaissance phases of an attack on a thirdparty JavaScript library. 
  • agrie013 on 16 Feb 20
     
    This article goes in to detail that attackers have targeted information that is acquired on websites such as credit card and other personal information. This writing does tell how PCI and Retail and Hospitality ISAC joined forces to help prevent such attacks from happening on these websites. Now PCI and ISAC are the standard when it comes to protecting information. These attacks are easily undetectable by these websites because they are only skimming for the information. this article does give tips for prevention and detection. PCI is the industry standard and by them teaming with ISAC it will make these websites and your information more safe.
yyr997

7 Hospitality Tech Trends For Hotels | HERE Mobility Blog - 1 views

blog.mobility.here.com/nology-trends-hospitality-2019

shared by yyr997 on 13 Jan 20 - No Cached
  • A survey made by Oracle Hospitality amongst hotel guests in the U.S, showed that 64% of guests consider extremely important for hotels to improve their guest experience by investing in hospitality technology.
  • The key pattern of every technology-based service should be to enhance the guest experience through offering convenience.
  • Guests can check in remotely through their smartphone, significantly saving time for the concierge
  • ...16 more annotations...
  • NFC improves how consumers pay, transfer files or connect to other devices. For instance, with this technology, guests can use their smartphone as a smart room key or to pay for various services. 
  • Recognition technology This is a new level in check-in identity verification.
  • Moreover, the app can collect useful information such as type of request, usage frequency or even popular menu items for management to leverage on this information to improve their guest service. 
  • Hotels need to work harder to match guests expectations, and one way to do this is to incorporate advanced technologies like AI and IoT-based applications.
  • The technological revolution has increased customer's expectations with an emphasis on the search for convenience. 
  • There are several innovations changing the way hotels serve their guests. Hotels leverage technologies such as artificial intelligence and application development to offer their guests an array of possibilities, from automated check ins, to controlling room temperature, ordering room service, booking a spa session from the mobile app, and even booking a ride.
  • Smart hotels
  • Automated check-in and check out
  • Chatbots
  • Smart concierge and mobility solutions
  • Near-field communication (NFC) technology
  • Recognition technology
  • Blockchain and cryptocurrency
  • A branded app
  • Mobile check-In
  • Online reputation
  • brianamfernandez10 on 13 Jan 20
     
    This article goes over the recent trends that the Hospitality Industry has been adapting to in the past few months. It goes over the importance of Hotels taking the extra time to get to know what will make a specific guests experience that much more enjoyable by paying attention to details of past stays, and making things more convenient and accessible. These goals can be reached by keeping up with technology trends such as Apps giving guests easy and quick access to Check-in and paying for things throughout the hotel.
  • alexsolano36 on 15 Jan 20
     
    Its great to see that AI is one of the trends listed. A lot of problems can be automated using AI. Moreover, it can personalize the experience for the customer. In general I think technology should not also offer convenience to a customer but personalization as well!
rfern243

The need for effective event management | Forensic Focus - Articles - 0 views

articles.forensicfocus.com/...for-effective-event-management

shared by rfern243 on 09 Nov 17 - No Cached
  • rfern243 on 09 Nov 17
     
    This article talks about how events constitute an invaluable source of information that can be utilized in a number of business processes such as fact finding and decision making. It talks about how various laws also mandate that logs have to be maintained and reviewed. Events are records generated and stored in specific locations by processes within a computer system. Events are triggered either by a user or by an automatic/background process. An example would be the installation of new software generates a wide range of events detailing the installation procedures and the file details. Events management is the management, analysis and reporting process involved in the management of computer and user generated events data and the logs within which the generated events are stored. A main purpose of events monitoring is legal compliance. The article talks about legal compliance which has current laws and regulations oblige corporations to assess their internal control architecture on a regular basis. As a subset of information system security, employee performance metrics can be used to measure employee resource use against configurable rules and rule sets. This article explains modern day card and keyless access systems, PABX or VOIP systems are all integrated to operate over the corporate network and most of them generate a log that can be used with GFI EventsManager. Reducing system downtime to a minimum is critical to organizations, since it leads to customer attrition, loss of brand reliability and revenue.
mknig011

How Technology Is Changing The Accounting And Bookkeeping Industry - 1 views

www.forbes.com/...nting-and-bookkeeping-industry

technology business hospitality

shared by mknig011 on 01 Oct 17 - No Cached
  • In recent years, technology has become a vital component of the accounting and bookkeeping industry.
  • Today’s technological advances have surpassed the thought of outdated financials, lack of real-time data, remote control sessions, and even basic desktop-based software.
  • In addition to the general ledger, traditional payroll practices have also evolved into full-service payroll options through online services such as Gusto, formally known as ZenPayroll.
  • ...8 more annotations...
  • The software also offers calendar reminders of important dates, events, birthdays, and anniversaries as a way of keeping business owners connected to their employees and outside contractors.
  • This automated feature instantly saves the small business owner from the hassles that come with payroll complexities and other compliance matters.
  • Xero is an accounting solutions software, it allows for bank feeds to become integrated in real time so that both bookkeeper and client can view, edit and add notes to statements as they please. Xero also enables bookkeepers to directly download transactions from a client’s bank and credit card financial accounts to compose the most accurate statements and invoices.
  • The days of consistent on-site consulting have morphed into brief off-site meetings, with a plethora of additional software now serving as accompaniment for visibility and accountability of business tasks.
  • The ability to leverage the latest in cloud-based technology through platforms -- such as Xero ’s accounting software -- has completely transformed our firm and even the entire accounting and bookkeeping industry.
  • For example, it has changed the way that business-to-business on-site consultations function, since frequent visits were often implied as a means of connection between client and bookkeeper.
  • Another development is that payroll departments are not only operating within their sector: the entire management of employees and subcontractors both contribute to the most accurate pay-by-pay insurance quotes and invoices.
  • many companies turn to these new platforms in order to ensure their success and implement new ways of conducting accounting and bookkeeping practices.
  • lkastwood on 01 Oct 17
     
    In this week's lecture we learned that hospitality accounting is really no different than business accounting. This particular article is not specific to the hospitality industry; however, it provides insight on how new technology is shaping accounting which will also shape hospitality accounting. In this article written for Forbes it discusses the important role technology has played in accounting and bookkeeping. "Today's technological advances have surpassed the thought of outdated financials, lack of real-time data, remote control sessions, and even basic desktop-based software". Meaning what once took up hundreds of filing cabinets and boxes and usually hard to access and now at your finger tip. Xero's is one of the newest accounting software. This software changes the way business to business consultation are handled. They software eliminates the need for constant face to face meeting as "it allows for bank feeds to become integrated in real time so that bookkeepers and client can view, edit and add notes to statements as they please". Not only has technology changed the way your books are kept, but also how payroll is done. Software like Gusto has changed the traditional payroll into full-service payroll options available online. "This automated feature instantly saves the small business owner from the hassles that come with payroll complexities and other compliance matters."
irinatroitskaya

The Role of Human Resource Information System in the Process of Manpower Activities - 0 views

file.scirp.org/...9-2120583_57490.htm

shared by irinatroitskaya on 02 Dec 17 - No Cached
  • HRIS is perceived to contribute to the effectiveness of manpower activities (human resources planning) in organizations.
  • HRIS function was computerized for fast decision-making to take place in the development, planning, and administration of HR because it makes data easier to store, retrieve, update, classify, and analyze in an organization
  • Information systems increase administrative efficiency and produce reports capable of improving decision making
  • ...2 more annotations...
  • by automating and devolving many routine HR tasks to line management, HRIS provide HR professionals with the time needed to direct their attention towards more business critical and strategic level tasks, such as leadership development and talent management
  • HRIS provides an opportunity for HR to play a more strategic role, through their ability to generate metrics which can be used to support strategic decision making
  • irinatroitskaya on 02 Dec 17
     
    This article is a result of qualitative research that was conducted in the hospitality industry properties in Ghana. The authors interviewed several hotel HR managers to analyze how HRIS influenced the manpower activities in the company. Among the rationales of using HRIS in the hotels, the following were mentioned: HRIS gives general and holistic knowledge about operations (this information could be shared with other departments); gathers data to improve decision-making process; provides a variety of reports to boost organizational and administrative functions. One of the opportunities that were mentioned was identifying strategically important key staff and preparing successors for them. HRIS also finds the unfilled positions and selects the most appropriate candidacy who is later trained and waits his turn to succeed. Talent management within the company was named the most important part of the system. The advantages of the HRIS include a possibility to fill a position fast with promoting the right trained person to the team. The research identified the challenges of the HRIS in the hospitality field such as forecasting demand and supply of labor, access to information, cost of recruitment and workforce shortage. However, HRIS is extremely important for maintaining the functional waiting list for training programs so that the pipeline of new employees could be implemented and appropriate training for the right persons in the right time would be made. The holistic nature of the HRIS was outlined in the article making it crucial for management and no-management personnel to understand the new working realities.
vickychapas2021

Cloud vs On-Premise PMS for hotels: Which is Preferable? - 0 views

www.ezeeabsolute.com/...cloud-vs-on-premise-hotel-pms

cloud pms hotels

shared by vickychapas2021 on 21 Mar 21 - No Cached
  • Reason being, the desktop-based system contains data in i
  • Installing it in the new terminal or PC will cost you extra.
  • All it requires is a browser and a favorable internet connection
  • ...21 more annotations...
  • not dependent on an internet connection.
  • You need to buy a license for the individual machine
  • All the updates happen without hampering your ongoing operations.
  • 0 downtime.
  • Certainly, updating all the systems takes up a lot of your time and effort.
  • You have to install firewalls and anti-virus program
  • All these security measures make cloud systems a safer option than on-premise systems.
  • Not everyone can access the desktop hotel system
  • Similarly, cloud-based software has fail-safes. 
  • 92% of hoteliers have already shifted to cloud infrastructure
  • cost a mid-sized hotel $10,000 to $20,000 or more for the software license. 
  • one-time setup and training fee as well (Approximately $500). 
  • . It can be easily integrated with OTAs
  • It involves a lot of manual technical work and extra hardware.
  • cloud software your data is safer than the old desktop system.
  • Reason being, the desktop-based system contains data in i
  • ktop-b
  • This saves a lot of your money.
  • (costing around $5 to $10 per room).
  • you lose connection, then the file allows you to keep writing. 
  • cloud systems create more revenue opportunities
  • vickychapas2021 on 21 Mar 21
     
    This article talks about the pros and cons of cloud PMS systems. It also goes over some myths that we think about such as it is easy to breach. There are more pros than cons for Cloud PMS systems than one would think. Cloud PMS systems are overall a better option for any property.
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