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jenelleforbes

How Virgin Voyages Plans to Be Environmentally Friendly | Travel + Leisure - 1 views

www.travelandleisure.com/...riendly-earth-day-partnerships

shared by jenelleforbes on 25 May 20 - No Cached
  • Virgin Voyages has announced two eco-friendly partnerships focusing on responsibly sourced and sustainable products aboard its first ship, the Scarlet Lad
  • The first partnership, with Intelligentsia Coffee
  • will offer guests on the Scarlet Lady a complimentary custom brew of coffee at all bars and restaurants on board the ship, as well as crafted espresso drinks at the ship’s coffee bars.
  • ...1 more annotation...
  • The second partnership is with Emerald Brand, which will provide unique, Tree-Free and plastic-free products, including bath tissue, facial tissue, hot cups, paper towels, napkins, straws, bottles, bags, and other items.
  • jenelleforbes on 25 May 20
     
    Virgin Voyages which is the new adults only cruise line from Richard Branson is one of the most sustainable cruises in the industry. Sustainability is the core of Virgin Voyages values. Virgin Voyages actively seeks out partners that are green and sustainability friendly as well like Intelligentsia Coffee and Emerald Brand. Intelligentsia Coffee will be served complimentary on Scarlet Lady which is Virgin Voyages first ship. Intelligentsia uses a direct trade model which means that they purchase directly from the growers from coffee producing regions. Emerald Brand produces tree free and plastic free products such as bath and facial tissue, straws, bottles etc. Virgin Voyages will no have any single use items on their ships. In addition guest will be have filtered and sparkling water complimentary on board from Natura filtered water filing stations.
marble_bird

The Concept of Comprehensive Tracking Software to Support Sustainable Tourism in Protected Areas.pdf - 0 views

shared by marble_bird on 25 May 20 - No Cached
  • Visitor management of protected areas [1–3] is supposed to keep the tourism intensity below the area limits while respecting the needs of the local economy and community as a multi-faceted goal of participative management [4]. It requires reliable, comprehensive, and detailed data about tourism intensity, including its impacts and practical methods and tools to exploit the data for the purpose of visitor management
  • Visitor management of protected areas [1–3] is supposed to keep the tourism intensity below the area limits while respecting the needs of the local economy and community as a multi-faceted goal of participative management [4]. It requires reliable, comprehensive, and detailed data about tourism intensity, including its impacts and practical methods and tools to exploit the data for the purpose of visitor management
  • At first, a literature review (Section 2) is conducted in the areas of tourism impacts, tourism sustainability , visitor management, tourism modelling and simulations, visitor monitoring and tracking, and the utilization of data about visitors. Specific attention is paid to the promising method of individual tracking, its variants, and the challenges related to its deployment.
  • ...30 more annotations...
  • The LAC method [12,13], the carrying capacity [2,4,8,10,14–18], tourism sustainability indicators [8,10,19], or visitor management models [2,4,11] are some of the theoretical concepts and methods which the protected area visitor management may use to assess the effects of tourism and tourism infrastructure construction and maintenance.
  • isitor counts can be used to form a model reflecting the dynamics of the destination system, allowing visitor flow simulations
  • However, the quality of such models is critically dependent on the extent, quality, and readiness of the entry data [21]. The use of real-time data in models of destination systems is not common
  • Individual tracking methods are based on satellite positioning (e.g., The Global Positioning System known as GPS, or Galileo), active mobile positioning, Bluetooth positioning, Wi-Fi positioning, or indirect monitoring based on geocoded social media, or photo databases
  • Visitor management of a protected area requires tourism impact estimates depending on its intensity (step 1). Estimates of proportions of various visitor categories depending on days of the week, holidays, weather, or season, or other factors together with expert estimates of specific impacts of these categories of visitors are available
  • The use of visitor monitoring methods is a common part of visitor management practice, however, monitoring is often not implemented
  • systematically enough and data is often available with a significant delay (for example, from oine people counters installed in the terrain or when using data from mobile operators), making the assessment of the destination system state in real-time impossible
  • Correct and ecient data integration requires a systematic and consistent approach. However, a relevant methodology for the utilization of heterogeneous data is not available, which may be one of the reasons why comprehensive visitor monitoring is so rare.
  • the universally applicable concept of an intelligent tour guide for visitor tracking and for visitor characteristics acquisition are introduced in the results section of the manuscript. The ongoing experimental implementation of the proposed concept is mentioned, and relevant challenges are discussed at the end.
  • Gradually, five representatives and experts from protected area management, six destination organization experts, and four geopark experts were involved. None of the protected area experts involved in the research had any previous experience with systematic visitor data integration or with using the concept of the intelligent software tour guide.
  • The brainstorming and focus group were used to raise new ideas, and the Delphi method was used to reach a consensus when needed.
  • The knowledge gathered from experts served as an input for systems analysis, leading to the design of a computer program—an intelligent tour guide for each involved protected area. Namely, use cases, functional requirements, and other characteristics of the software were identified and discussed.
  • Because meaningful visitor flow and visitor impact modelling require suciently comprehensive and accurate data [21], systematic exploitation of all available relevant heterogeneous data about visitors (collected by a variety of methods, each with its specific limitations, e.g., visitor profiles, numbers of sold tickets, counts from sensors, space-time curves of individual visitors) is a recommended [36] and cost-e ective approach.
  • Thus, attention should be paid to the categorization of visitors, including their needs, motivations, limitations, and the resulting patterns of behavior. Such analysis may help to reveal which categories of visitors are desired, e.g., because of their positive impact on the local economy, and which should rather be discouraged from coming
  • The concept is meant to be generic enough to fit a variety of geographic areas (size, protected features of the local nature, local community , tourism intensity , division of roles in participative management between organizations, etc.)
  • The intelligent tour guide has to be:
  • Reliable, accessible, compatible.
  • Personalized.
  • Location-sensitive.
  • Destination-system-aware.
  • Interactive and collaborative.
  • Dialogue-wise.
  • Decently gamified.
  • Regarding human factors, the potential of individual visitor tracking to provide rich and valuable data may be hindered by the low motivation to participate [21,50,51]. Low participation may limit the usability of the resulting data and negatively a ect the e ects of possible attempts to influence the flow of visitors.
  • From the technical side, active mobile positioning provides spatially accurate data collected with a sucient sampling rate, for example, compared to passive localization data automatically recorded by mobile operators. However, still, the low satellite signal in rocks or under the canopy of a dense forest in combination with less-sensitive mobile devices may a ect the quality of the data and even the function of the tour guide.
  • Regarding the interpretation of the resulting data, the bias caused by the selection of participants and the willingness and fitness of members of di erent visitor groups has to be considered. Also, individual tracking may have an unintended influence on visitors’ movement and behavior [49], though the impact and resulting bias is usually acceptably low
  • Ethically and legally acceptable data collection may require the acquisition of informed consent from each participant.
  • An inadequate budget can lead to compromises, e.g., in the project management, analysis, or implementation, a ecting the compatibility, reliability, or usability of the program, or the quality and extent of the underlying model and the set of descriptive data.
  • Experimental verification of the individual tracking method, supplemented by visitors’ feelings and experiences by means of an intelligent tour guide operated in the context of a complex destination application, currently takes place in all involved areas. The application is being carefully designed in harmony with all recommended principles. Namely, a clear distinction is being made between the universal part of the application and area-specific models, configurations, deployment choices, or custom pieces of code.
  • The research team is looking for other possibilities of verifying the concept presented elsewhere in the Czech Republic and the world. Further research will reveal if the concept is truly generally applicable, as hypothesized, or not.
  • marble_bird on 25 May 20
     
    This article covers the research behind and design of software implemented in the Czech Republic to monitor visitor activity in protected areas. The software is designed to act as a "tour guide" and keeps track of visitors through satellite positioning. The article discusses the process by which this software would be developed, rationale for its implementation, and consumer data that may be collected through this process that would benefit National Parks and other protected areas. Theoretical questions in regard to human interaction, privacy concerns, and effectiveness of the application in low-service areas are discussed. Though the application requires more research and strict attention to variables, its implementation worldwide could change how sustainable tourism is managed and would provide important information on consumer habits in protected areas.
bruss031

Flight prices dip amid COVID. Will it impact holiday travel? - Los Angeles Times - 0 views

www.latimes.com/...-will-it-impact-holiday-travel

hospitality Covid-19 Hotels

shared by bruss031 on 20 Sep 21 - No Cached
  • This month, domestic airfares are down 5% from September 2019 and international fares down about 8%
  • Prices for flights to Europe are at a five-year low, down more than 30% compared with the same month in 2019, according to the travel website.
  • For the first time since COVID-19 took hold in spring 2020, travel demand this summer began to match and briefly surpass pre-pandemic levels
  • ...6 more annotations...
  • But in the last few weeks, airlines have reported a steep drop in demand and an increase in reservation cancellations.
  • The average domestic round-trip flight costs $260, down from $290 at the end of August
  • The average round-trip price of a flight to Europe from the U.S. is $565, down from $665
  • In its own Sept. 9 investor update, Delta Air Lines said “initial revenue expectations were predicated on an acceleration of business travel through the September quarter. The pace of business travel recovery has paused as companies delay or scale down initial office reopening.”
  • “Most airlines have said Thanksgiving and Christmas and year-end holidays remain solid,” Unnikrishnan said. “So far, people are not canceling their holiday plans.”
  • Domestic round-trip airfares around Thanksgiving are priced at an average of $300, up 23% from 2020 ($245) but down 11% from the pre-pandemic 2019 fares ($335), according to Hopper. The average domestic round-trip airfares for travel around Christmas are $430, up 71% from 2020 ($250) and up 10% from 2019 ($390).
  • bruss031 on 20 Sep 21
     
    Airlines around the world are sadly continuing to battle the ever lasting effects of the Covid-19 pandemic. Currently domestic airfare prices are down 5% since September 2019 and international fares down 8%. These price drops are expected after summer month travel exhaustion, although these prices are at a lower price than 2 years before. The biggest question within the industry right now is whether or not prices will see a steady uptrend in the coming months as we approach the holiday season.
mandalysha

CBRE: How hoteliers are controlling communications costs | Hotel Management - 0 views

www.hotelmanagement.net/...ntrolling-communications-costs

communications hotel management

shared by mandalysha on 20 Jan 23 - No Cached
  • A new report from CBRE analyzed the costs of phone and internet service within the information and telecommunications systems department of nearly 3,000 hotels
  • The report, which examines data from 2015 through 2019, found a significant upward trend in telecom-related expenditures.
  • the data also revealed a steep decline in revenue generation from charges for phone calls and internet access
  • ...10 more annotations...
  • From 2015 through 2019, total operating expenses increased at a compound average annual growth rate of 2.2 percent at the properties in the study
  • During this same period, the hotels’ cost for telecom service increased at a CAGR of 9.7 percent
  • As part of efficient cost control, organizations within the industry are undergoing IT audits
  • Individually, the cost of phone service rose by a CAGR of 5.7 percent
  • The 9.7 percent combined CAGR for telecommunications cost is more than three times the CAGR for any other individual hotel department cost during the same five-year period
  • Telecom costs increased the most in the upper-midscale (CAGR 21.5 percent) and upscale (CAGR 13.9 percent) chain scales
  • the cost of internet service increased at an average annual pace of 16.1 percent
  • organizations are upgrading certain technologies
  • consolidating telecom vendors across portfolios
  • Owners may be able to upgrade a Dedicated Internet Access to current market pricing—saving 20 percent in the process—while improving the speed capabilities by 200 to 300 percent
  • mandalysha on 20 Jan 23
     
    A report from CBRE analyzed the costs of phone and internet services within the information and telecommunications systems department of nearly 3000 hotels. There is an upward trend in telecom-related expenditures with a decline in revenue generation from phone call charges and internet access. Three ways to control these costs are undergoing IT audits, consolidating vendors across portfolios, and upgrading technologies.
smend120

Benefits of Global Distribution System | GDS Booking System - 0 views

www.flightslogic.com/global-distribution-system.php

Hospitality Technology Travel-agent GDS

shared by smend120 on 06 Sep 22 - No Cached
amdelgad liked it
  • a central reservation system that allows travel agencies and their clients to access travel knowledge, buy and compare reservations choices and book travel
  • connects the travel service suppliers or vendors to the travel agencies in real-time, by providing a centralized service that covers the bookings of airline tickets and more.
  • The leading global distribution systems are Amadeus, Sabre, Galileo, and Worldspan.
  • ...15 more annotations...
  • Travel Agencies have historically relied on GDS for services, products & rates to produce travel-related services to end customers.
  • The GDS system is one of the most necessary tools for the travel business
  • OTA (Online Travel Agent) can access the inventory of airlines in real-time. Users can book and process the travel offers that best work their needs.
  • Amadeus GDS helps to distribute the services in order that the audience or clients may get the specified result out of it. In the world of travel, Amadeus API Integration is one of the ancient and trusted technologies.
  • Galileo is one of the global suppliers of travel product within the world and that they currently provide the Galileo Global Distribution system. Galileo is an application program interface (API) that permits customers to make an interface like a website, connected to the Galileo.
  • Sabre Global Distribution System is one of the leading suppliers of travel reservation systems with over 55000 travel agencies. Sabre is an efficient and cost-effective distribution channel that helps airlines and travel corporations to extend their market reach to leisure and corporate traveler.
  • travel agents to search, price, book, and ticket travel services provided by airlines and tour operators. Sabre provides users with schedules, availability, pricing, policies, and rules, yet as reservation and ticketing capability for travel suppliers.
  • Travelport is a leading Global Distribution System, that operates in 170 countries including globally accepted and allows Worldspan and Galileo GDS platforms. The Travelport network consists of 400 Airline partners serving to travel corporations increase revenue, lower value and efficiency reach leisure and company travelers globally in each continent and channel.
  • Worldspan GDS System provides data-rich solutions that offer travel buyers and suppliers distinctive insights into their operations that facilitate to manage your travel business, reducing prices and improving revenues. Worldspan travel software acts as a single source for providing travel deals and information all over the globe.
  • he integration of Worldspan travel software permits the travel agents to boost the client's expertise by providing information like rates, inventory, discount and description that is finished on a real-time
  • market your latest sales message, special offers, and discounts directly to travel agents. 
  • A single global travel distribution system is connected through B2B, B2C, B2E and B2B2C websites.
  • OTAs have greatly improved the travel shopping experience & convenience for consumers and have increased pricing transparency.
  • GDS systems deliver worldwide data, rates, inventory, offers, real-time availability of airlines, hotel rooms, car rental, bus tickets, and many more to make the travel industry more informatics and sophisticated.
  • Benefits of Global Distribution System Global distribution systems are widely responsible for the growth of travel industry and stepping stone of most internet based travel services.
  • djohn304 on 06 Sep 22
     
    Global distribution systems work by connecting travel companies (airlines, car rentals, cruise lines) to travel agencies (online or human) who then connect with the interested traveler. By this chain, the travel agent is able to offer real time availability from the companies to the traveller. The benefits of this system are the ability to deliver tons of information direct from the relevant companies, it is convenient for those that use them and easy to track travelling trends and interests. To me, it works like a mass marketing strategy. The content is generated by the owners and instead of enlisting their own man power, they utilize the efficiency and convenience of remote technology to mass distribute. The intended consumer receives the information without ever having to think where it's coming from, but inevitably trusts its reliability. The productivity of this system is something that those in the hospitality industry cannot ignore because this represents moments of the first interaction between the interested consumer and your operation. In order for the information to reach them in a convenient medium. In summary, GDS's help information get from the travel company to the consumer everyday in real time via global networks.
  • smend120 on 12 Sep 22
     
    Global Distribution Systems (GDS) are largely responsible for the expansion of the travel industry. They provide the foundation for most internet-based travel services offered globally, and they link the providers of travel services in real-time. To make the travel business more complex and informatics, the GDS system provides global data, pricing, inventory, offers, and real-time availability of flights, hotel rooms, car rentals, and even bus tickets. GDS enables travel agencies and their customers to access travel information, purchase and compare options for reservations, and schedule trips. One of the most essential tools for the travel industry is the GDS system. Global Distribution Systems are server-hosted web platforms that offer worldwide discounts on the booking of travel-related goods like airfares. Amadeus, Sabre, and Travelport are the three main GDSs in the market, and they are connected to more than 650,000 travel agents. Travel agencies depend on GDS's assistance to maximize their own profits because GDS is a direct seller of airline tickets. To increase their revenues and their ability to offer tickets to customers, travel agencies enter into an agreement with GDS and gain access to a listing of fares.
  • smend120 on 12 Sep 22
     
    " Benefits of Global Distribution System Global distribution systems are widely responsible for the growth of travel industry and stepping stone of most internet based travel services. Benefits of Global Distribution System for Travel Agents and Tour Operators GDS systems deliver worldwide data, rates, inventory, offers, real-time availability of airlines, hotel rooms, car rental, bus tickets, and many more to make the travel industry more informatics and sophisticated. How Travel GDS Marketplace Is Reshaping the Travel Industry GDS stands for Global Distribution System and it's essentially a central reservation system that allows travel agencies and their clients to access travel knowledge, buy and compare reservations choices and book travel. functions across the world and connects the travel service suppliers or vendors to the travel agencies in real-time, by providing a centralized service that covers the bookings of airline tickets and more. permits travel agents to access, in real-time, availability, feature and costs for airlines and extra travel services worldwide. The leading global distribution systems are Amadeus, Sabre, Galileo, and Worldspan. This permits users to buy tickets from various suppliers or completely different airlines. GDS can link services, rates, and bookings that combine a spread of products and services in travel sectors: e.g., airline bookings. Independent travel agents, travel agencies are now using an increasing sophisticated GDS system to seek out the best travel and accommodation and rates for their clients. Travel Agencies have historically relied on GDS for services, products & rates to produce travel-related services GDS system is one of the most necessary tools for the travel business the system will yield results with real-time pricing and availability comparisons There are 3 major GDS within the market- Amadeus, Sabre, and Travelport here are over 650,000 and travel agents connected via a GDS system Systems enable users to bu
akopp008

What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening | By Audrey MacRae - 0 views

www.hospitalitynet.org/...4104099.html

Technology hospitality hotel software pms

shared by akopp008 on 08 Jul 22 - No Cached
  • current property-management systems do not have the breadth of features or the contactless tools needed to support returning guests along their journeys.
  • current property-management systems do not have the breadth of features or the contactless tools needed to support returning guests along their journeys.
    • akopp008
      akopp008 on 08 Jul 22
       
      Because of the pandemic, hotels realized their PMS could technological evolve more and offer more
  • run multiple outlets from a single solution with one database.
    • akopp008
      akopp008 on 08 Jul 22
       
      Hotels want to run multiple outlets from one database to make it easier on employees, more efficient and less likely to commit errors
  • ...12 more annotations...
  • offer a contactless and touch-free guest experience
  • Giving employees a single solution and a single login to learn and operate the technology, and the ability to cross book and view activity for all outlets, arms them with the ability to focus on their important tasks and not struggle with disparate systems and user interfaces
  • Selecting the right PMS Partner speaks directly to attracting and retaining hotel employees for the long term.
  • modern browser solution with the choice to deploy self-hosted, private cloud, or on premise as well as cloud hosted.
  • finding a single PMS provider that offers flexible PMS deployment options.
  • multi-property functionality.
  • PMS platform that's easy to use with built in tutorials and learning materials,
    • akopp008
      akopp008 on 08 Jul 22
       
      Hotels are looking for a PMS that makes it easier on the operations, flexible, provides learning, 24/7/365 customer service, centralized data bases and more control over it
  • centralized chain wide database
  • single client profile
  • corporate collection and individual property performance metrics and guest behavior reporting from a single central data repository.
  • PMS companies to offer eLearning,
  • want 24/7/365 responsive, LIVE, and affordable customer support.
  • akopp008 on 08 Jul 22
     
    Since the Pandemic hit Hoteliers realized that their PMS could be giving them more and making their operations easier. They have been asking since that their PMS should be able to run multiple outlets from one single data base, to give employees the ability to work in different departments without having to learn how to work different systems, have a PMS with the options of flexible deployment, having a PMS that works in multi-properties, has one client profile across all properties, provides elearning and built in tutorials for employees to use at their own pace, even at home and lastly for PMS to provide 24/7/365 customer service. These are all changes that hoteliers are asking from PMS companies to develop and i think would be ideal to ease and help hotel operations. PMS should be more developed and should be able to keep up to pace and speed of the ever evolving technology.
alibaba0512

From Dreaming to Booking: How Facebook Graph Search Plays a Role for Hotels in the Travel Planning Process - 0 views

www.hospitalitynet.org/...4060040.html

shared by alibaba0512 on 30 Mar 13 - No Cached
  • 27 March 2013 From Dreaming to Booking: How Facebook Graph Search Plays a Role for Hotels in the Travel Planning Process With 87% of online users reporting that Social Media recommenda
  • tions impact hotel choice, it is no secret that social media influences the travel planning process.
  • Graph Search, which is still currently in Beta and will be rolled out to all Facebook users in coming months, allows users to search for people, places, and things, based on various Facebook connections such as location, interests, places friends have visited, and more.
  • ...2 more annotations...
  • The Dreaming Phase: Where should I travel next? When online travel planners are looking for vacation inspiration, they can now turn to Facebook Graph Search to see places their friends have visited. This adds a more personalized element to researching possible vacation destinations. Users can search phrases like "Photos taken at places my friends have been to" and "Photos taken at hotels by my friends" to see more personalized search results from friends rather than conducting a more general Google search for potential travel destinations.
  • The Sharing Phase: How can I make my friends jealous? Not only can Facebook Graph Search help users discover recommendations from friends on things to do, it also allows them to share their own experiences on Facebook to add additional content to the Facebook Graph. One guest's Experience and Sharing phase can potentially ignite and influence a future guest's Inspiration and Planning phase when they view friends' scenic and enticing travel photos in Facebook Graph Search results.
  • alibaba0512 on 30 Mar 13
     
    Dining, traveling and sport are the keys for socialization. Hence, as the leader, Facebook users can also benefit from their friend's recommendations. Graph search phase can also gather all the friend's travel experiences and transfer it into social networking. It could be a Emarketing approach for travel industry.   
Adam Herrmann

U.S. Hotel Guests Hanging Up and Logging In - 0 views

started by Adam Herrmann on 26 Jan 13 no follow-up yet
Sarah Black

Protect your business by keeping data secure | Product Watch content from Nation's Restaurant News - 0 views

nrn.com/...r-business-keeping-data-secure

shared by Sarah Black on 26 Jan 13 - No Cached
  • Sarah Black on 26 Jan 13
     
    This article discusses the importance of restaurants protecting their systems and data from a security breach. This is a major issue for the food and beverage industry. According to a data security research and investigation firm, "the food and beverage industry accounted for 57% of all data breaches it investigated last year." This finding was a 44% increase from the previous year. Author Barbara King notes important risk management measures for owners and managers. Using strong passwords and non-identifying network web names are simple preventative measures. A few more include firewalls and installation of antivirus software. These must be kept updated to be effective, though.  Another preventative measure she discusses is logging all remote access and utilizing two forms of user verification for access points which are considered higher risk. Still other measures include segmenting the network cardholder data environment so it will not be a target. Finally, one of the most important security measures is complying with PCI DSS. This is essential for protecting payment data from customers and securing networks. This standard also gives important guidelines for proper handling of such data. In the end, these are all things we must do to keep and protect a loyal customer base.
LU DENG

IHG generating over $20 million a month in revenue from mobile bookings - 0 views

hotelmarketing.com/...n_revenue_from_mobile_bookings

e-market hotel

shared by LU DENG on 08 Nov 12 - No Cached
  • IHG’s mobile strategy focuses on connecting with guests at all touch points throughout their travel planning and stay experience.
  • “Our emphasis is on developing booking apps and mobile features to engage with guests in every step of their journey. It’s not just about booking rooms – we’re building relationships with our guests and connecting with them throughout their stay experience.”
  • Guests and corporate partners who stay at InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites and Candlewood Suites hotels can now enjoy the following new IHG mobile features:
  • ...3 more annotations...
  • Customized IHG-branded corporate apps on iPhone
  • Offers and notifications via IHG-branded apps on iPhone
  • IHG currently has Priority Club Rewards apps for Kindle Fire, Google TV, Android Tablets, Windows Phone, and Android. IHG also has iPhone booking apps for each of its seven brands
  • LU DENG on 08 Nov 12
     
    E-marketing is not unfamiliar for us and it has become a powerful tool for hotels to promote themselves. Hotels can make profit from it if it is applied in a proper way. This article introduces a successful example that IHG focuses on developing apps and mobil features to engage with guests throughout their journey and the monthly revenue from mobile booking reaches over $20 million. IHG's mobile strategy focuses on connecting with guests at all touch points throughout their travel planning and stay experience not just on the first step of room booking. IHG will continue their mobil strategy with launch of the Priority Club Rewards app for iPad that can help guests easily find and book rooms, check rates and increase flexibility to manage their reservation and view member details. This provides guests great convince and leaves them great feeling about this brand. Some new features, functions and offers will be customized for different category of guests such as corporate guests and leisure guests in IHG's e-marketing plan. So the efficiency in targeting the right market is increased. IHG benefit a lot from e-marketing and is multiplying more methods in this area to keep up with the trend. Success of IHG in e-marketing can be a good example for other hoteliers.
Theodore Moore

Hospitality industry to benefit from LED technology - 1 views

www.engineeringnews.co.za/...from-led-technology-2012-02-24

shared by Theodore Moore on 24 Aug 12 - No Cached
  • aimed at decreasing the hospitality industry’s carbon footprint, as well as its energy bills.
  • Philips’ 7 W GU10 master LED lamp with DimTone has been developed to meet these requirements, mindful of the need to provide a solution for spaces with high daily light burning hours, while also retaining an inviting and intimate atmosphere for guests.
  • DimTone has a significantly longer life span than traditional lighting solutions, lasting 40 000 hours, compared with a halogen lamp’s 2 000-hour life span,
  • ...8 more annotations...
  • hospitality industry
  • energy savings
  • Philips’ 7 W master GU10 LED lamp with DimTone
  • improve the bottom line
  • enhance guests’ comfort
  • hospitality managers are under pressure to cut costs without compromising on their guests’ experience
  • 42% of energy use comes from lighting, of which 70% is inefficien
  • cost of lighting this area has been reduced by 82% with a payback of one-and-a-half years based on 12 burning hours a day.
  • Theodore Moore on 24 Aug 12
     
    The goal of any business is increasing and exceeding the bottom line; in other words, profit. Those companies especially within the hospitality industry that have the ability to seek and implement new/ innovative methods to cut costs tend to be the most successful. One way hoteliers, restaurant owners, cruise lines, and other 24/7 operations within the hospitality industry will be able to cut costs is a simple new advancement created by Phillips- The 7 W master GU10 LED lamp with DimTone. This article discusses the the DimTone light, its features and the potential amount of savings it offers users in the hospitality industry. Many hotels, bars, restaurants, cruise lines and other hospitality businesses incur a huge expense from energy use due to the volume and demand of business. The article points out that this new lighting feature will save those within the hospitality industry a large percentage of money each month while still providing an inviting ambiance. The life span of the DimTone light is twenty times more than traditional halogen lights. One hotel that completed a full replacement of all lighting with the new DimTone light has seen costs reduced by 82% and an investment payback of making this change within only two years. If this is true for all hotels that have the ability to invest in this cost efficient change, the only question I have to ask is why aren't we seeing this more frequently? The opportunities for an increase in profit from year to year appear to surpass the amount it would costs to enhance all hospitality businesses and help the environment as well.
Nelson Placa

Brazil's New Consumer Class Spending Time And Cash In The U.S. - 1 views

www.huffingtonpost.com/...ian-spending-us_n_1337354.html

shared by Nelson Placa on 13 Sep 12 - No Cached
  • According to the latest statistics, Brazilians spent $5.9 billion in the U.S. in 2010 in a tsunami of cash that's shifting American immigration practices and boosting economies in hard-hit parts of the U.S. that remain in the doldrums. President Barack Obama recently ordered the State Department to speed up the visa application process for tourists coming from Brazil, China and other nations with newly flush consumers. After suffering decades of hyperinflation, Brazil has ridden high commodity prices along with some of the world's biggest offshore oil discoveries to expand its economy, lift millions out of poverty and multiply the ranks of the country's deep-pocketed elite.
  • Nelson Placa on 13 Sep 12
     
    On January 2012, President Obama announced an executive order that would allow travelers from Brazil and China to receive travel VISA faster than before. A study from Huffington Post.com showed that on 2010 Brazilians spent $5,400 per visit, more than any other tourist. This executive order will help increase tourism travel across the nation that will help the economy. The order will help the travel industry, retail and housing. The property that I work at Walt Disney World hosts the majority of Brazilians that visit Walt Disney World. You can spend eight hours in our lobby in the afternoon, and you can experience the amount of money Brazilian guests spend on shopping inside and outside Walt Disney World. Stores like Best Buy and Wal-Mart are the most popular; online shopping has also become very favorable for guests. During the summer season, the hotel processed over 6,000 packages received from Amazon.com and other online stores that were purchased prior to arrival. It is amazing to see the items received and how much luggage guests take with them. With this economic boost, more job creations will occur. The most popular US cities visited by Brazilians are New York City, Las Vegas and Orlando (http://www.traveltobrazil.org/post/20-most-visited-places-by-brazilians-in-brazil-and-abroad.html).
Theodore Moore

POS: Emerging Technologies | HotelierMiddleEast.com - 3 views

www.hoteliermiddleeast.com/...1

shared by Theodore Moore on 14 Sep 12 - No Cached
  • increase revenue
  • New technologies can only enhance these qualities, so suppliers are quick to incorporate new technologies into their POS systems as soon as they emerge in a bid to stay ahead of the competition.
  • shifting towards empowering the customer through iPad-based interactive systems and kiosk-based self-service systems
  • ...2 more annotations...
  • More importantly, a good POS system is capable of improving the efficiency of the F&B operation and increasing the productivity of employees.
  • A good POS system should let you focus on your customers, not your POS system,
  • Theodore Moore on 14 Sep 12
     
    This article discusses how new demand of customers within the hospitality industry is driving current point of sale systems such as micros to re-term their systems to focus more on customers. It includes several factors that are potentially driving POS systems to be revolutionized. The possibility of POS systems becoming more "from the palm of your hand" is growing each day as more POS systems are converging with wireless devices. As other outside factors influence hoteliers to emerge and update their POS systems, the development and progress of having the most profitable POS systems requires close examination of what works best for each company. One example the article touched on was the change from regular cashier systems to IPad based interactive systems and interactive kiosks. In addition, the enhancements of POS systems overall seem to be increasing F&B profit-a section of the financial statement that was historically less profitable. As with all technology, It is best to refrain from making a large capital investment into emerging systems, starting slow and monitoring how the bottom line is increasing and specific areas such as Room revenue or F&B revenue is the ideal choice.
  • ...2 more comments...
  • Theodore Moore on 14 Sep 12
     
    *This article has 3 pages* Once you scroll to the bottom you select 2,3, and 4
  • Jenan Williams on 14 Sep 12
     
    Such a great article I forwarded it to my client. Working in the corporate food service industry, my location lacks the technology of a POS system. Yes, we still use a Sharp cash regristar which makes sales tracking nearly impossible. The potential to drive sales with the use of a POS system and other technologies that continue to develop would be of great benefit. A POS system that tracked, sales, comps, discount, high and low seller would be great from the management side but a cashless system or a intergrated CC machine would increase speed of service thus satisfying the customer.
  • Nelson Placa on 16 Sep 12
     
    Excellent Article! POS systems are becoming more user friendly than before. The systems allow companies to track revenue and inventory at the same time. The Walt Disney World Resort tested a POS system that allowed hotel guests to simply flash their room key and the charges would go directly into the POS system then PMS. Hotels have added POS systems to spas, recreation locations and retail stores...(http://www.restaurant.org/nra_news_blog/2012/04/pos-systems-must-accommodate-new-secure-payment-technology.cfm).
  • Gaby Belardo on 16 Sep 12
     
    Theodore your article proves a great point on the benefits of POS technology. Having a POS system adds more value that will cover its initial cost. Handles greater product volumes. Makes complex business logic possible. Provides more management possibilities of your daily operations such as sales tracking, refunds, time clocks, menus, pricing, revenue maximization, etc.Provides advanced functionalities such as reservation and table management for restaurants, hotels, bars, and any business in the food service industry. Realizes enhanced savings with greater efficiency. Delivers better workflow for staff. Improves customer service and increases customer through-put. Easily manage large numbers of customers and groups. Allows restaurant businesses to combine multiple services into a single invoice (hotel room, meals, events, services). Graphical management of store assets such as table, rooms, bar, etc. Delivers superior reporting and analysis features. Streamlines inventory management. Back Office integration. The purpose of POS system is to accommodate your employees and your customers. If you have happy employees this results in customers having a smile. You have to spend money (POS SYSTEM) in order to make money.
Melissa Krajewski

Travelport agent survey finds support for GDS ancillary sales - Travolution.co.uk - 0 views

www.travolution.co.uk/...t-for-gds-ancillary-sales.html

GDS ancillary revenue travel agents

shared by Melissa Krajewski on 04 Feb 12 - No Cached
  • Corporate and leisure travel agencies can expect more technology to help them sell airline ancillaries after a global survey found high levels of support for this service through GDSs.
  • Agents understand that as the airline product continues to evolve and ancillaries form an increasingly significant role in the purchase decision and buying process, travel customers continue to look to agents to support them in purchasing itinerary solutions.
  • Melissa Krajewski on 04 Feb 12
     
    This article discusses what travel agents think about the enhanced ability of both corporate and leisure based travel agencies to sell airline ancillaries because of improved Global Distribution Systems' technologies. Ancillaries are products and services that airlines sell to gain additional revenue on top of your ticket price. Ancillaries have become increasingly popular in the airline industry because of the sky rocketing price of jet fuel. To keep ticket prices down airlines are "unbundling" items from the overall experience. This presents them with an opportunity to turn a profit by charging fees for bags (carry on, checked, additional), on board food and drink, credit card purchases, headphones. It seems like everything you encounter from when you arrive at the airport to when you disembark the plane has a fee. This phenomenon is especially present in Low cost carriers such as Spirit, Air Tran, Jet Blue, etc. However there are consumers who disagree with this additional costs as is apparent in Southwest's continuous marketing campaign. I'm sure everyone has seen the commercials with Southwest representatives 'flagging' down unnecessary fees in order to promote their 'bags fly free' campaign. Anyhow the reason I am explaining ancillary revenue is because travel agents are now starting to sell more ancillary products such as hotel accommodations, travel insurance, rental cars because of GDS technologies. They can track the sale of fees through EMD (Electronic miscellaneous Documents) which is the current industry standard. In the article some agents state that the EMDs are hard to understand and use. I believe until the EMDs become "seamless and easy to use" there will exist some hesitation to sell airline ancillaries. However on the other hand the article states that Travelport is working towards a simple and uniform platform called Travelport Universal API/Desktop. Once this comeplete perhaps more agents will feel comfortable selling ancillaries. This is a goo
  • ...1 more comment...
  • Melissa Krajewski on 04 Feb 12
     
    Diigo keeps cutting off my descriptions... This is a good start to acknowledge the opinions of travel agents using GDS to sell airline ancillaries but the arguments were confusing and hard to follow. From reading the article I would address ethical concerns that airline agents may have in selling ancillary revenue for commission since 44% of those polled did not impose fees for attaining the additional products and services. I understand the airlines need to stay in business with the increase of jet fuel prices but there must be some way to avoid imposing the fees besides raising ticket prices and laying off employees (American Airlines announcing 13,000 layoffs).
  • Ligia Elizondo on 04 Feb 12
     
    I still remember when most airlines used to include breakfast or dinner for their passengers including alcoholic beverages well that doesn't happen any more. I believe when Travelport Universal Desktop becomes available it would become more clear to travel agencies the transaction process and for the consumers what products and services they are ofering.
  • Melissa Krajewski on 04 Feb 12
     
    I too miss the days of free sodas and peanuts. "Sigh-" sometimes its the little things in life that bring the most joy. I agree I think the new Travelport Universal Desktop will be a valuable tool if utilized correctly.
Kai Zhang

Opportunities in today's hotel e-business | ehotelier.com News Archives - 1 views

ehotelier.com/...item.php

e-business hospitality

shared by Kai Zhang on 30 Jan 12 - No Cached
  • One of the top strategies for hotel e-business is evolving from selling to engaging the customer
  • Another strategy is engaging the customer through social computing, which Harteveldt calls the fifth generation of electronic distribution
  • The sixth generation for electronic distribution is mobile technology. Mobile phones are becoming ubiquitous in many countries.
  • ...6 more annotations...
  • "To truly engage digital travelers, hotel e-business must evolve from channel to gateway, from single purpose to all encompassing, and from functional to fulfilling
  • Shaping customers expectations is becoming crucial as customers look for an 'experience' rather than just a room. The more compelling the experience for the customer, the more satisfied the customer will be
  • Some of the opportunities center around the five important trends affecting hotel e-business. According to Ball, these trends are: more demanding consumers; more complex distribution channels; changing business models where companies must give more but expect less in return; an emphasis on technology and richer content; and a change in the structure of hotel e-business.
  • Globalization is here to stay as evidenced by changes in demographics and affluence. For instance, Russia is becoming the biggest European market while India, China and other Asian countries are emerging as important markets, too. In all of these regions, there's a huge rise in an affluent middle class who will be interested in travel.
  • The "pillars of business and commerce are out of alignment today," observes Ball. From the credit crunch to high energy prices to food prices, changes are happening at a faster pace
    • Charlie Barrett
      Charlie Barrett on 30 Jan 12
       
      Trends in hospitality are moving toward an enphasis on technology driven social media. In all areas where hospitality business want to be successfulthey are becoming more interactive with the consumers through social media. The ebusiness is a great tool for marketing and distribution. The use of technology and ebusiness leads to globilazition with distribution. this is the perect aid to marketing in the lobal market. The target market must expand in this changing economy. Guests are now looking toward a total package versus a room. Ebusiness and interaction makes that possible.
  • Kai Zhang on 30 Jan 13
     
    This article introduces some strategies that hotels can use to enhance e-business. Evolving from selling to engaging the customers and engaging customers through social computing is recommended. Also, hotels should pay more attention to the mobile technology. I think it is really necessary for hotels to focus on e-buiness today, because it may help to identify problems and get more information, then get more profit. Besides, it is a must-do thing under this competitive and globalized environment.
anonymous

Kayak Is Worth $31 With Revenues From Advertising, Hotels Driving Growth - Seeking Alpha - 0 views

seekingalpha.com/...ertising-hotels-driving-growth

shared by anonymous on 22 Jul 12 - No Cached
  • By providing an easy comparison of fares across various websites, Kayak makes the travel search easier for its users.
  • earns its revenues primarily through advertising and referral fees earned from its suppliers.
  • We estimate the advertising division to contribute close to 55% to our price estimate of $31.05 for Kayak
  • ...3 more annotations...
  • the company started trading under the "KYAK" ticker on NASDAQ from Friday onwards. We have a price estimate of $31.05 for Kayak, which is at a premium of close to 20% to the current market price.
  • We estimate that the company earns higher revenues from advertising compared to referral fees per query
  • We expect Kayak's online ad revenue per 1,000 queries to go up to $268 by the end of our forecast period.
  • anonymous on 22 Jul 12
     
    This article, posted on seekingalpha.com discusses the success behind Kayak. Kayak is an OTA that "gives consumers a one-stop research solution to best fares along with other value-added services like flight status updates and pricing alerts." However Kayak's revenues stem primarily from advertising and referrals. The article futher breaks down the percentiles of the profits with ads at 55% and referrals at 38%. Kayak's stock is at a premium and only seems destined to improve. A very interesting graph portrays estimates of its improvements for both ads and referrals.
Xiaoxiao Wang

Hotel Accounting Software - 0 views

ezinearticles.com/?Hotel-Accounting-Software&id=5345128

shared by Xiaoxiao Wang on 19 Sep 12 - No Cached
  • Hotel accounting software is designed for hotel and property managers/owners to quickly see the numbers of your business. For hotel businesses, it is important to keep track of costs, sales, inventory, etc. By identifying these numbers, hotel businesses are able to keep track of which actions are profitable, and which actions should be stopped because they are costing your business too much money. Once your system is set up, tracking these actions becomes pretty easy.
  • Karl Koenitzer on 19 Sep 12
     
    This article points out the key features that standard hotel accounting software should have, like keeping track of costs, sales and inventory. It also points out the advantage having these features fully integrated. For example, a fully integrated system can let you make reservations, make sales, take payments, process room charges and manage accounting with one click of a button. The convenience of having a fully integrated system, along with its detialed reporting system, can make hotel accounting software a critical tool for daily hotel operations. In addition to integrated sales/revenue tracking features, you should also be able to track accounts payable to guests and vendors. Overall, hotel accounting software is essential in today's technology-driven Hospitality Industry. With the right software, you can basically run your entire hotel operation from one screen.
  • Ting Li on 17 Oct 12
     
    The Hotel Accounting System helps hotel owners and managers a lot to mange their cost and profit. That's also pretty easy for them to operate. First, Accounting system can help them keep track of the costs, sales, inventory, etc. Keeping tracking is a valuable way of managing hotel's profit. Second, Owners and managers can view reports and numbers all from one system which will give them huge return on investment. Viewing reports from one system is much easier and more convenience than from multiple. Third, hotel managers can also copy credit card or gift card information from one system to another automatically through the accounting system. That's helps them see all sales information easily. Last but not least, accounting system help managers to manage accounts receivable and accounts payable. By checking the A/P and A/R, they can easily see the sales information and invoices. All in all, accounting software for hotel is a valuable tool that improve the efficiency and even profit of the hotel.
  • Xiaoxiao Wang on 20 Feb 13
     
    This article tells us what is hotel accounting software and it can be used for different parts of the hotel businesses. And at the same time, it shows us the importance of hotel accounting software for hotel businesses. At last, what benefits we can get from those softwares. 
natalieemmanuel

M3 Accounting + Analytics Launches M3 Professional Services - 1 views

www.hospitalitynet.org/...4067013.html

shared by natalieemmanuel on 25 Sep 14 - No Cached
  • M3PS is structured to offer customized solutions to its customers, from basic accounting functions (such as bank reconciliation and accounts payable) provided on an a la carte basis, to comprehensive management of the full accounting cycle. Outsourcing of these accounting functions will allow M3PS customers to improve margins, increase shareholder value, streamline operations and deliver more focused services to ownership groups. Two major advantages for customers partnering with M3PS will be scalability and talent acquisition. As portfolios change, M3PS will take care of providing service when customers need it, eliminating the scenario of inflexible and non-variable overheads that negatively impact the ROI of a property. By specializing exclusively in hotel accounting, M3PS will have access to top-tier talent in the industry and has two CPAs and multiple MBAs currently on staff. The team will be led by industry veterans with decades of hotel accounting experience.
  • natalieemmanuel on 25 Sep 14
     
    M3 is a leading provider of accounting and analytic software, business intelligence and operations reporting. The company has been providing accounting assistance to customers for 15 years and has relied heavily on the feedback of their customers to improve their services. As a result of their customers wanting to outsource their accounting functions M3 has developed a customizable software that allows customers to choose from basic accounting functions to a complete accounting cycle depending on their business needs. By using M3PS and outsourcing accounting needs customers will be able to focus more on management functions as well as guest experience. M3PS launched operations on August 1st and since then has expanded its services to over 100 hotels as well as other businesses. M3PS is providing customers with outsourced accounting assistance from a team of CPAs and business professionals that have years of hotel accounting experience. Also, M3PS is saving customers from having to invest a large amount of time and money on IT infrastructure costs.
  • danalbert on 25 Sep 14
     
    Where the article I posted emphasizes a total PMS solution, this company focuses primarily on back office functions. This doesn't make it wrong. On the contrary, if the firm is able to conduct all the back office functions and remain integrated with the existing PMS, it could be beneficial. That is of course, if the money being saved by exporting these functions to external CPAs outweighs the costs of keep the functions in-house.
Jennifer Koren

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospitality Marketing | Cvent Hospitality - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue

IT Technology Hotels Hospitality

shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
jazminesnyder

India's Modi Seeks More Investment From U.S. Tech Sector - US News - 0 views

www.usnews.com/...investment-from-us-tech-sector

key system management property right saturday success india investment u s tech sector news hotel

shared by jazminesnyder on 23 Sep 15 - No Cached
  • India's burgeoning tech sector is responsible for creating more than 400,000 American jobs
  • business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011
  •  the report should dispel the stereotype that India’s IT sector “takes jobs away from the U.S.”
  • ...2 more annotations...
  • “neither country can achieve their nation’s economic vision without the other.”
  • easing the process for skilled Indian workers – including college students educated in the U.S. – to be able to obtain visas so they can join American tech companies.
  • jazminesnyder on 23 Sep 15
     
    The main focus of my article is about the financial connection between India and the U.S. The article discusses a few key issues about India and their tech support in relation to the U.S. It tells us that "India's burgeoning tech sector is responsible for creating more than 400,000 American jobs, according to a report released Monday that prompted calls from leaders in both nations to reform business practices so the industry remains a bright spot in an often unreliable global economy". The article goes on to list some more interesting statistics. For example, "The new study from the National Association of Software and Service Companies, a trade group representing Indian technology firms, said business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011". I feel that these two statistics are important because in too many cases, Americans feel that "foreigners" are coming to the U.S. and "stealing" all of our jobs. That is clearly not the case with every situation, as the article points out. The article further explains that India is seeking to ease the process of coming into the U.S. to work. They feel that if they are providing their highly skilled techs to come work here and/or gain their American education here than the process of getting the visa should be much more lax than it is for other countries. I don't know if I agree with that one, but I understand their point.
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