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This article mainly compares cloud-based POS versus traditional POS. While cloud-based systems are easier to access and are supported through any tablet or smartphone, it explains how traditional POS systems are more difficult to access if you are away from your restaurant. Cloud-based point of sale systems have made it easier for employees to access data from outside of the office, decreased operating costs, and have made it easier for system updates. Although, the only advantage that a traditional POS might have over a cloud-based POS is that it does not rely on the internet.

This article gives tips and tricks for small businesses and how they can grow their ecommerce business. Tips include using social media, knowing your audience, being mindful of wording, and using chatbots, are all tips that smaller business can use to drive customers to their businesses. Online shopping keeps growing and growing so it is important for businesses to know how to stand out against their competitors. Understanding their customers and making adjustments to better serve them, will separate the winners from the losers.

I love how this is showing where the trends are going and business is evolving. It seems crazy to think there is more than the way we currently use the internet, but there is so much room for expansion in this market. Good article and read. Thanks for sharing.

This article explains the pros and reasons a POS system is important for hotels both big and small. As stated a hotel's POS should provide a seamless guest experience, expand service opportunities, better billing, and useful reports. It is important to look for a POS system that compliments your hotel and provides these kinds of services.

Maestro is the future of PMS in hotels! This cloud based system allows hotels with multiple properties to be fully integrated with one another. Hotel chains like Marriott International, Hilton, and InterContinental hotel groups are among of Maestro's customers. Hotels rave about Maestro flexibility, 24/7 support, and excellent customer service.

This article addresses the importance of cyber security throughout the hospitality industry. The hospitality industry in recent years has made huge advancements with technology and this is only the beginning. With the amount of hackers there are, hotels and restaurants will be a large target to gain customer information and steal their credit cards and other information. The importance of security in the industry grows with the advancements as well.

The article mentions the trends and the necessities for the hospitality industry not only to be technological appealing to the guests but also to give them peace of mind that all of their information and transactions are safe on the web.It is important that companies create a balance between getting all of them. More importantly than the necessity of being trendy and fashion about what is out there to benefit our hospitality industry, is very important to recognize that every new day, there is a new treat and we have to protect our reputation and the information our guests are trusting us. Hector Pachon

POS is becoming a part of everyday life. Most businesses whether small or large are relying on those systems to operate and keep tabs on their business. Those systems allow companies to record daily transactions with easily accessible information like tracking inventory and keeping tabs on what sells most.

POS systems have developed to be the heart of a business. They can take from HR, to analytics, to A.I. all in one place. The main objectives of these developing are to provide more information to the owners or managers to make better decisions for their business. They can control better the labor, the displaying of products, the hours of operations and others. More and more business are benefiting from the upgrades provided by the companies that handle the POS'. Next, you will find the 5 most trending POS benefits: -Increase in mobile payments and tablets POS. -Adoptions of cloud technology. -A seamless personalized customer experience. -The impact of Artificial Intelligence. -Use of data and analytics Hector Pachon.

Cybersecurity is hospitality is a very big issue. Hotels collect very personal data from guests, like names, addresses, credit card information and more. Large hotels have been attacked in recent years and peoples personal information has been stolen. Hotels like everyone else need to update their systems regularly and train staff to know what they should and shouldn't do while in the system.,

This uncovers the dilemma hitting many hospitality businesses, cyber security. It explains why the hospitality industry is at risk and how to prevent against these attacks. It always goes over the simple challenges hospitality faces with this topic.

Brendan Ciecko is the founder of the Cuseum software. This software was created because Ciecko identified a problem with the technology that museums have or lack thereof. "I was working with a number of museums and was constantly hearing of the frustrations when it came to providing a certain level of experience to visitors on site" (Ciecko). The technology or procedures used in the museum were generally outdated. Now with this new software, guests can download the app on their phone and are able to navigate through different tools and options that the particular museum has for them. The guests will be able to select tours through exhibits that are available at the museum once they walk in. The article also mentions the new product that Ciecko has invented, digital membership, which makes the membership process for the museum more convenient. This makes the process of any application type service in the museum digital. It not only makes all of these processes faster but it also saves paper. In my opinion, I think this a great app. I currently work at a museum and I believe that creating an app that enhances customer experience right when they walk in is worth investing in. It provides guests with highlighted tours and exhibits that are available. Though people at the museum can simply tell the guests where to go and give information about the exhibit, they can easily find it on the app to locate what they are mostly interested in. The app also works as a great marketing tool for museums. It allows visitors to share their favorite items or exhibits on their social media sites and allows them to participate on interactive discussion boards. I think this will help promote specific exhibits, especially if there are tags on the post like #AviationExhbitit or #GizmoCity. Those "tags" are exhibits that I have in my current workplace. With adding a guest's location to the app, it prompts the guests to sign up for a membership. The guest will no longer have to go

This article explains the different ways a restaurant can keep itself safe from employee theft. Although we all know that theft can occur at any time and there are many types of theft. Some of them are employee related and many do it because they believe in the slim chance they have of getting caught.

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According to Erik Stuebe, Auguste 13, 2013, the hospitality and tourism are being pressured to go green in order to protect the environment. Thus, certain standard criteria were established and should be taken into consideration the type of door, ventilation, motion senor lights installation of solar panels, electric car charge spots, biomass, and renewable energies programs. Society need to be educated on the important of positively protecting the environment especially in the schools. Many resorts/ hotels are now using the reuse towel program and smoking policies. Recently, I stayed at Country Inn hotel in Miami who has enforced the towel program. In addition, Sandals International Resorts my current employer also encourage the guest to reuse their towels by placing conservation energy card in all rooms. Furthermore some establishments are recycling their use water to else where such as the irrigation system. This is a practice that I have seen a lot of the time.

Rfid, today can be used in a variety of ways in the hotel industry as mentioned in this article. In my personal experience it is used to track towels within the property, guest and third party vendors.

RFID is very amazing technology and I am constantly surprised by what it can do How well have you found it to work with the towels? I had not heard of this.

This article talks about how events constitute an invaluable source of information that can be utilized in a number of business processes such as fact finding and decision making. It talks about how various laws also mandate that logs have to be maintained and reviewed. Events are records generated and stored in specific locations by processes within a computer system. Events are triggered either by a user or by an automatic/background process. An example would be the installation of new software generates a wide range of events detailing the installation procedures and the file details. Events management is the management, analysis and reporting process involved in the management of computer and user generated events data and the logs within which the generated events are stored. A main purpose of events monitoring is legal compliance. The article talks about legal compliance which has current laws and regulations oblige corporations to assess their internal control architecture on a regular basis. As a subset of information system security, employee performance metrics can be used to measure employee resource use against configurable rules and rule sets. This article explains modern day card and keyless access systems, PABX or VOIP systems are all integrated to operate over the corporate network and most of them generate a log that can be used with GFI EventsManager. Reducing system downtime to a minimum is critical to organizations, since it leads to customer attrition, loss of brand reliability and revenue.

This article is a perfect example of how event planning can go terribly wrong with social media usage. The Bahama music festival hosted by Ja-Rule and his company left hundreds stranded on the Island of Great Exuma. The event started off by being promoted through instagram, mainly by famous celebrities such as Bella Hadid and Kendall Jenner. Tickets were sold at $1,200 for the utmost luxurious experience. Come the weekend of the festival, music go-ers arrived into full chaos. Everything that had been promised to the guests such as deluxe lodges, yoga tents and food courts were missing. People showed up to an empty island with no food, water or basic shelter. Clearly the festival was poorly executed and planned and it was canceled. There was a lack of infrastructure on the island to provide safety for the guests along with a lack of proper water systems and transportation. The event planners had not had a proper back up plan for storms that could potentially hit the island (which happened) which completely set back everything. Many viewed this Fryre Festival as a major scam and were extremely upset, but what it turned out to be was a poorly planned and executed music event.

This article describes how often, the security breaches that hotels suffer are actually not a result of their own lack of security, but that of their third party vendors. Brands such as Four Seasons and Hard Rock Hotels have suffered breaches because of security failure from their reservations system, SynXis. The challenge is that to the guest the fault lays with the brand, and the brand thus suffers from the loss of loyal guests.

Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.

This article proves that no matter how big a hotel is they can still encounter a target data breach. The fact that this data stealing went on for two months and affected 5.2 million guests. Also the data collected aside from fincial information, but the personal data makes it larger threat to guests. Adding a specific website will help some concerns.

Zippin is a provider of check out free technology that partnered up with Fujitsu to work with the Koyo Group to create the first checkout free store in Japan. This store opened as a test to see if this concept will be successful. The Koyo ultimate goal is to create check out free convenience stores in the hospital. So they can run 24 hour markets without relying on staff members to operate. The way it works it that customers have to register on an app and can use multi biometric authentication technology that links their palm vein and facial recognition. After registration they do not need their phones they can just swipe their palms.

Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.

the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business

"Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"