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pattyjoe10

POS Integration Becoming a "Must-Have" | News | Hospitality Magazine (HT) - 0 views

  • Integration between systems opens up capabilities on both the operations side, including kitchen efficiency and better intelligence, and the customer-facing side, such as mobile and online ordering, an
  • get different systems to talk to one another
  • new POS players continue to emerge that are willing to publish their APIs. “APIs where programs can talk to one another are very common in tech ecosystems like Twitter, Facebook, Google and Apple, so the whole business model is changing,
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  • may in turn force large POS companies to begin thinking about third party-integrations more seriously.
  • Cloud technology is making the prospect of integration easier for operators as more owners are looking to above-property hosting systems.
  • “We needed to upgrade our POS and wanted to leverage the cloud to have one point of contact
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    With the pass of time technology keeps improving, allowing entrepreneurs to find loop-holes or ways of creating/using new systems to improve service and productivity. For years restaurants have been doing business the same way. It's time to improve this, by allowing certain "gadgets" and systems to facilitate both, your job (as owner) and employees. The previous article mentions POS integration as a "must-have" in restaurants. Although it helps the operating side and the customer-facing side, it takes time and money to allow the integration between systems. The new issue is that before an integration was merely impossible, since the API's didn't communicate well or at all with other systems, thus restaurant owners had to stay with the same vendor because the system only worked with them. It was less the hazzle than trying to find/have different vendors for each aspect. Nowadays, API's are commonly known to synchronize well with others, such as Twitter, Facebook, Google, among others. Having said that, large POS companies believe this change, of public API's, will make them change their business to allow what newer companies are already doing. Lastly, cloud technology has allowed for this integration to be successful, since it's "making the prospect of integration easier for operators as more owners are looking to above-property hosting systems", because of its "one-point contact" with other systems (all in one, with less than half the time and work than before).
natalieemmanuel

M3 Accounting + Analytics Launches M3 Professional Services - 1 views

  • M3PS is structured to offer customized solutions to its customers, from basic accounting functions (such as bank reconciliation and accounts payable) provided on an a la carte basis, to comprehensive management of the full accounting cycle. Outsourcing of these accounting functions will allow M3PS customers to improve margins, increase shareholder value, streamline operations and deliver more focused services to ownership groups. Two major advantages for customers partnering with M3PS will be scalability and talent acquisition. As portfolios change, M3PS will take care of providing service when customers need it, eliminating the scenario of inflexible and non-variable overheads that negatively impact the ROI of a property. By specializing exclusively in hotel accounting, M3PS will have access to top-tier talent in the industry and has two CPAs and multiple MBAs currently on staff. The team will be led by industry veterans with decades of hotel accounting experience.
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    M3 is a leading provider of accounting and analytic software, business intelligence and operations reporting. The company has been providing accounting assistance to customers for 15 years and has relied heavily on the feedback of their customers to improve their services. As a result of their customers wanting to outsource their accounting functions M3 has developed a customizable software that allows customers to choose from basic accounting functions to a complete accounting cycle depending on their business needs. By using M3PS and outsourcing accounting needs customers will be able to focus more on management functions as well as guest experience. M3PS launched operations on August 1st and since then has expanded its services to over 100 hotels as well as other businesses. M3PS is providing customers with outsourced accounting assistance from a team of CPAs and business professionals that have years of hotel accounting experience. Also, M3PS is saving customers from having to invest a large amount of time and money on IT infrastructure costs.
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    Where the article I posted emphasizes a total PMS solution, this company focuses primarily on back office functions. This doesn't make it wrong. On the contrary, if the firm is able to conduct all the back office functions and remain integrated with the existing PMS, it could be beneficial. That is of course, if the money being saved by exporting these functions to external CPAs outweighs the costs of keep the functions in-house.
anonymous

Choices for Going Green in the Hospitality Industry: How is the Hospitality Industry Going Green? - 2 views

  • The hospitality industry recognizes the importance of managing its properties in an environmentally responsible way.
  • The hospitality industry whose services span the management of large areas of land, real estate, energy and other resources, is no exception.
  • The industry is realizing that green practices contribute significantly to their bottom lines
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  • ecotourism as the fastest growing market in the hospitality industry. Adopting environmentally responsible practices has become imperative to promote properties as destinations for such clients. Another positive outcome is the healthier environments they generate
  • Certification: Managers of hotel properties, from bed and breakfast inns to large facilities are turning to certification as a means toward going green.
  • LEED focuses on improvements to buildings and structures to improve operations.
  • Their commitment to environmental conservation is viewed favorably by customers and the communities they operate in.
  • they incorporate many environmentally sustainable practices in their operations. The use of land, materials such as paint and carpets, furniture, fixtures and equipment, cleaning supplies and food, lend themselves to eco-friendly practices.
  • In addition to certification, some members of the hospitality industry are contributing to the greening effort by setting their own goals and priorities.
  • As customers become increasingly concerned with environmental conservation, technologies and practices will adapt to cater to such need. Environmental sustainability will be a key focus of these efforts.
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    The hospitality industry is recognizing how imperative it is to run your hotel in a way where it will not only benefit you and your business but for the environment as well. Many hotels are making an effort to making an effort to become certified by means of having a going green business. In addition to certification, businesses in the hospitality industry are contributing to this go green effort by seeking specific goals and priorities. Hotels for example are focusing on how to save energy and water conservation, solid waste management, land use and indoor air quality. Changing basic hotel equipment such as toilets, solar heating, washing machines/dryers, refrigerators to "green products" can create a big difference in hotel energy costs and help save the environment as well. When a hotel owner applies for certification they are carefully inspected to verify compliance on how well the hotel manages their business efficiently by saving energy, water and disposing wastes properly for example. Even something so small as using the right cleaning supplies can have a positive impact on the environment. Not only does going green lower hotel costs but they also receive tax rebates, zoning permits and other incentives to persuade hotels to go green.
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    In todays world, where ecoturism is the fastest growing market in the hospitality industry, hotel managers and owners realize the importance of running their properties in an environmentally responsible way. These initiatives usually translate in to greater customer recognition and loyalty. Some of the ways they achieve this is thru certifications, such as LEED which focuses on improvements to buildings and structures in order to maximize operations such as energy performance, conservation of water and other resources.
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    In an effort to become more environmentally conscious, many hotels and resorts have taken major steps, from pre construction to customer requests, to reduce their "carbon footprint". These establishments understand the value of "going green" not just to increase their long term profits but also to cater to a growing demand for more environmentally friendly recreational outlets. Going green is more than just a fad. Therefore, it is imperative, to stakeholders, within the hospitality and tourism industry to make the necessary changes to maintain a competitive edge.
Yudika Claude

CMDI and eventbrite team for data syncing app | Campaigns & Elections - 1 views

  • through the app, CMDI’s Crimson users can sync event information when attendees pay by check “so that the RSVP list, name tags, seating chart tools, and other Eventbrite features are consistently updated and accurate
  • improve the overall experience for those involved in hosting offline events
  • ability to track both online reservations and at-the-door contributions through our product in a way not seen before in the political space
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  • Another feature of the new collaboration will allow users to share their event online through Eventbrite’s social media tools
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    This short article reminded me of the example given in class by Professor Cilli of the how FIU is trying to improve the way they track student attendance to certain events.  I think it's interesting that Eventbrite information will now be used in political campaigns. I believe the way information will be regularly up to date is a great way to track participants and always have the correct, relevant information on them. 
linanzhang

12 Ways to Increase Hotel Security - LODGING - 1 views

  • “When department managers and other employees think more about safety and security, you can prevent a lot of theft and minimize dangers.”
  • 1. Update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft.
  • 2. Make time for safety meetings. Perhaps as part of a regular meeting, schedule time to talk about guest safety
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  • 3. Monitor activity with software. Having closed-circuit television to monitor the property doesn’t matter too much if no one is looking at the monitors.
  • 4. Evaluate and improve—quickly.
  • 5. Meet and greet. One of simplest, but most effective, ways of securing a property is to provide excellent customer service.
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    This article talks about ways to increase hotel security. Although hotels may have proper security and policies in place to protect the property, they are often subject to cyber cyber-attacks, break- ins, theft, fraud, and other crimes. Lack of proper security in hotels may lead to increased guests losing belongings to theft. As vice president of global safety, Callaghan spent 35 years with Marriott International. He was responsible for properties throughout the United States, Latin America, and the Caribbean. During his career, he could manage everything from the integration of new technologies such as electronic locks and computer surveillance systems to implementing anti-terrorism procedures. The following list shares Callaghan tips on guest safety, internal theft, and cyber security that can help owners and operators avoid down time, reputation loss, liability, and lawsuits. This ensures property security and that information in up to date.
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    Security is really important in the hospitality industry. It's vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. The security means a better, safer, guest experience. Since the Las Vegas shooting, we need to pay more attention to the safety and security. There are many ways to increase hotel security. Like the update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft. Make time for safety meetings. Monitor activity with software. We also can use closed-circuit television to monitor the property doesn't matter too much if no one is looking at the monitors. We can evaluate and improve. For the Las Vegas shooting, hotel said that they should do something immediately to protect from another event happening. We also can use meet and greet to improve the security problem. It's the effective and simplest way. Employees should also look out for people who don't fit the profile of the hotel's typical guest.
Gyujin Chae

Identification Systems: The Importance of Guest Identification Technology - 1 views

  • The hotel industry is a prime target for criminals because of the large number of people in one place
  • The hotel industry is a prime target for criminals because of the large number of people in one place
  • have to conside
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  • Hoteliers have to consider investing in the latest advancements in identification technology to ensure the safety of their guests, business and reputation.
  • One of the latest innovations to be launched in the customer security market within the hospitality industry is non-contact Radio Frequency Identification (RFID) technology
  • Radio Frequency Identification is currently at the forefront of hotel security throughout the world
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    After 9/11, hospitality-related businesses, especially airlines, cruise lines, and hotels started putting huge efforts to prevent terrorist attacks, but it has never been easy to do so because of financial matters and guests' privacy. Hotels have been exposed to terrorist attacks since, unlike airlines and cruise lines, it is relatively easy for terrorists to access hotel properties without strict security check. This article suggests hoteliers to invest in the latest technology, such as Radio Frequency Identification (RFID) technology for guests' safety. Within the hospitality industry, non-contact RFID is one of the latest innovations in the customer security market. This new technology allows guests to easily access the hotel and their rooms by putting their room card on a sensor. However, guests can access to only the floors that they are entitled. So this could help hotels increase the level of security. Currently, RFID technology is at the forefront of hotel security throughout the world; and, more and more hoteliers have been interested in this technology for not only cutting down labor expenses but protecting their guests from terrorism. Mostly, this RFID technology still has room for improvement and advancements.
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    This is an interesting idea! I believe investing in security will bring a lot of profit because nowadays when everything can happen it is better to use proactive approach then reactive one. Especially I like the idea that people don't have opportunity to get to the wrong floor. It would me much easier to find out identity that way.
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    What types of improvements do you see in the future of RFID technology?
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    As i know, RFID has been used in some high class buildings or latest built building in residential areas, residents can only access the floors that they are entitled. This is a great idea that i hope the hotels could widely used it in the future to protect their guests' safety.
Rebecca Pichora

OpenKey Named Exclusive Mobile Key Provider For IBC Hospitality Technologies - 0 views

  • An exclusive technology partnership between OpenKey and IBC Hospitality Technologies is now enabling independent hotels worldwide to offer the in-demand mobile service to guests who prefer to bypass the front desk, go straight to their rooms upon arrival, and use their smartphones as room keys
  • OpenKey will grow its customer base by bringing its innovative mobile keyless entry services to IBC's independent hotel clients all over the world, and IBC will further enhance its technology portfolio by adding yet another cutting-edge, convenient and desirable mobile guest solution.
  • The technology further offers guests access to conveniences such as remote check in to bypass the front desk, as well as directions to the property, amenity booking, notification of early or late arrival, and more.
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  • IBC offers a portfolio of products and services including the proprietary IBC hotel management platform offering managed distribution, advanced Central Reservation System (CRS), and soft brand benefits to independent hotels, villas, and even bed & breakfasts around the world. Considering more than half of the world's hotel properties are independently owned, that's quite a bit of potential.
  • "Guest conveniences are key to drawing clientele, and independent hotels are looking for every technological advantage they offer to both new and returning guests," said Pamela Barnhill, president and COO of IBC Hospitality Technologies.
  • OpenKey will be enabling independent hotel owners and operators to drive their mobile app strategies, improve two-way guest communications, reduce overhead, boost an operation's margins, and increase customer satisfaction and loyalty.
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    Open Key has made a partnership to run their application with the IBC hospitality group which caters to small hotels and boutiques. With this app they will be able to provide the guests with the most convenient and tech savvy way to enjoy their hotel, with being able to open the door, to receiving concierge services, to learning what is in the hotel. This technology is essential as hotels are trying to find the best way to make the guests experience the most convenient as possible and to attract new guests and to bring back returning guests. With this introduction of the Open key app into smaller hotels it will improve the communication with the guests, reduce overhead and increase customer loyalty and satisfaction.
natashacastro

Hotel Marketing: Using Social Media to Improve Guest Experience - 0 views

  • For example, if a property receives negative feedback, it can be beneficial to respond directly to the customer, apologize for the experience and emphasize improvements that will be made or have possibly already been made
  • hile it may not seem important, the act of liking a Facebook page can make a huge difference in promoting a favorable image of your property brand, especially if you offer reasonable promotions as reward for liking your business.
  • The key to social media marketing is to actively engage
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    This article is showing how social media can positively impact guests experiences. This article was extremely useful for me. As a marketing consultant for a restaurant my main job is to interact with potential customers via Facebook, Instagram, Twitter and Yelp. One thing the article mentions is how social media is constant. This is extremely true when you have the ability to access communication with your costumers or clients. For example, in my case, if a customer posts a picture of a featured dish on the menu, I can easily and quickly reply with a positive comment, which could increase the potential for a loyal customer. The article starts off by how one can also monitor negative reviews on social media. I think this issue is so important to ensure good rapport between employees and guests. If a guest(s) posts a bad review on Yelp or Facebook, it is imperative to repair that by publicly apologizing and offering another free service or stay etc.
irinatroitskaya

Room for Innovation - Hotel Technology | By Hanna Falko and Florian Kriechbaume - Hospitality Net - 0 views

  • The world is changing rapidly, hence any type of business needs to adapt to evolving market dynamics.
  • According to a study conducted by Cornell Centre for Hospitality Research in 2014, it is estimated that the Millennial generation will represent 50% of all travelers by 2025.
  • Some brands, such as Loews Hotels, go as far as introducing an option of making a room reservation using a hash-tag on Twitter. Hilton's HHonors app, on the other hand, allows its loyalty program members to select the exact room location and configuration
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  • As more online traffic to the hotels' websites is now driven through mobile devices rather than computers, hotel operators continue to innovate their reservation systems and checkin procedures
  • As such, hoteliers have introduced a mobile check-in option, which enables guests to use their mobile devices as a key, through mobile applications and Bluetooth.
  • Going far beyond just a clean and comfortable bed, guests now want the room layout to be user-friendly and accessible for multiple digital devices.
  • A number of hotel companies have already recognised the benefits IoT can bring to their hotels and are now piloting initiatives around the Internet of Things as an opportunity to improve guest service, efficiency and revenue.
  • Public perception of a hotel is largely formed through the digital channels, especially now that social media platforms are perking up in popularity.
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    The article discusses the aspects where technology is applied in the hotels. First, it is argued that although the hotel industry is considered to be among the slow adopters of technology, still the hoteliers are monitoring the innovations that can increase their efficiency. With the millennials constituting more than a half of all travelers by 2025 the industry should be ready to accommodate their needs for effective service with the help of technology. Bookings are made not only through traditional websites or OTAs but also via Twitter or Facebook. Online check-in process on a mobile device allows the guests select the exact room they want and open the door with the keyless access without stopping at the reception. The hotel rooms design is also changing to provide high connectivity opportunities. Traditional phones are substituted by tablets enabling guests to control the room features and connect with the hotel staff if needed. Internet of Things (IoT) is also considered as a way to improve the guests' experience and hotels efficiency. Finally, every guest now may have a great impact on the hotels' reputation through the social media. I believe that the article highlights the spheres where technology is applicable in the hotel industry and emphasizes the technological issues that should not be overseen by the hotels in order to remain competitive.
Maria Zuniga

Cyber and data security in the hotel industry - PwC Middle East - 0 views

  • In the Digital Era, technology is everywhere; people can connect to your company, your employees, customers, providers and competitors through laptops, smartphones and even wearable devices.
  • With increasing reliance comes increasing risk, many of which are outside the Enterprise’s control.
  • Legal and regulatory problems bring their own special range of issues. Locking horns with regulators, litigants and judges is the last thing that business needs.
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  • This is a landmark piece of legislation that will radically change our perceptions on how personal data should be handled in business
  • The simple truth is that cyber security and data privacy problems can be big news and newsworthiness drives awareness levels
  • Cyber and data security emerged to prominence as a massive risk area, due to a series of high profile breaches affecting payment cards
  • There is also the economic interest in gaining commercial advantages from the use of personal data. Gaining better customer insights and providing them with personalised services are now recognised by many in the hotel industry as core business goals.
  • The purpose of the GDPR is to put people back in control of their personal information and to improve how entities look after personal information while it is in their custody.
  • when things go wrong and they are fully aware of the fact that some of the world’s biggest, richest and more powerful entities have been humbled by poor approaches to security and privacy.
  • This case has established a need for the development of comprehensive information security programmes, annual security audit cycles and post-incident investigations in the hotel sector.
  • Businesses need to think about trust, confidence and brand health and reputation.
  • they have to do much more to tackle the security and cyber risks they face and to live up to the expectations that society places in them
  • People responsible for security and privacy in hotels ought to ask themselves whether their entities have appropriate Visions for desired end states. If not, they should bring together the stakeholders to discuss ways to take things forward.
  • regulation is seen as the antidote to market imperfection.
  • Trust, confidence and brand health may operate in a different timeframe to share prices.
  • In other words, suffering security and privacy failure might be like a cancer, where the harm is hidden from view until it is too late. This returns the focus to legal risk.
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    This article is extremely important. I feel like everyone should read it because it goes hand in hand with what we have learned this week in class. The topic of cyber security is something that people need to shift paradigms. This article brings us great points about the digital era we live in. since everything we do in business now a days has to do with technology, it is important to have security and trust in this. With the increase reliance on this technology comes a higher risk. The article brings up that awareness levels of cyber security and data privacy issues are growing at a steady pace. It is extremely important that in the hospitality industry, Businesses think about trust, confidence and brand health and reputation. This highlights the fact that it doesn't matter if security systems are costly, in the long run if something goes wrong that will end up being the most costly. The article mentions that there will be a regulation established by the EU called General Data Protection Regulation (GDPR). The purpose of the GDPR is to put people back in control of their personal information and to improve how entities look after personal information while it is in their custody. In conclusion, this gives companies a competitive advantage.
lderi004

For an Excellent Attendee Experience, Event pros Need to Embrace Event Technologies | MarTech Advisor - 1 views

  • Gone are the days when event planners conducted venue research offline, manually updated registration numbers in spreadsheets, and relied on post-event surveys to measure success.
  • Not only does it empower event planners to be more effective and efficient, it’s also redefining the attendee experience.
  • To achieve this goal, event marketers rely on communicating relevant content to prospects and registered attendees to pique or maintain their interest.
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  • A mobile device, more specifically an event app, can act as an information hub for all things related to the event, including agenda updates, session breakouts, news, and promotions. It can also be used to encourage attendee engagement through proprietary content, peer networking requests, social sharing, and more.
  • registration and onsite check-in go hand in hand. If planners don’t use an effective registration tool with robust data management software, it stands to reason they probably won’t have a smooth check-in process either .
  • Using event management software that has email marketing integrated with prospect and attendee lists, as well as an event app, will give an event marketer an advantage.
  • Start small by selecting one or two metrics, such as technology and its relationship with attendee satisfaction, to track throughout the event’s lifecycle.
  • Evaluate and diagnose the areas where technology can drive improved attendee satisfaction and engagement.
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    I found this article very interesting, as it touched upon certain pros for events to embrace event technologies, such as event registration software. As mentioned in the article, nowadays, nothing is done manually. Therefore, updating registration spreadsheets, or surveys manually just slows down any process. Additionally, if planners do not plan for a good registration tool, or process, they will definitely not have a smooth check-in process. With technology softwares, like event registration, allows for event planners to have a more efficient experience, as well as, for the attendees. Moreover, these softwares even allow for word of mouth, through social network sharing; giving a greater advantage for attendee show up. Overall, with technology softwares events can run much smoother, and also, allow for tracking of attendee satisfaction, in order to find any improvements for future events. Depending on the event, an event software can surely be a win-win for both the planners and the attendees. 
sliu043

Point of Sale (POS) System - 0 views

  • With a POS system:You can analyze sales data, figure out how well all the items on your shelves sell, and adjust purchasing levels accordingly.You can maintain a sales history to help adjust your buying decisions for seasonal purchasing trends.You can improve pricing accuracy by integrating bar-code scanners and credit card authorization ability with the POS system.
  • Ease of use. Look for software with a user-friendly graphical interface.
  • Entry of sales information. Most systems allow you to enter inventory codes either manually or automatically via a bar-code scanner.
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  • Pricing. POS systems generally offer a variety of ways to keep track of pricing
  • Updating product information. Once a sale is entered, these systems automatically update inventory and accounts receivable records.
  • Sales tracking options. Different businesses get paid in different ways. For example, repair or service shops often keep invoices open until the work is completed, so they need a system that allows them to put sales on hold.
  • Security. In retail, it's important to keep tight control over cash receipts to prevent theft.
  • Taxes. Many POS systems can support numerous tax rates-useful if you run a mail order business and need to deal with taxes for more than one state.
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    With the development and improvement of technology, point-of-sale (POS) systems nowadays are playing a vital role in the industry. In this article, the author has mentioned that POS systems let businesses track usage, monitor changes in unit dollar costs, calculate when businesses need to reorder, and analyze inventory levels on an item-by-item basis. In one word, POS systems enable businesses to keep track of their cash flow. The author also introduced some features to consider in a POS system, including: ease of use, entry of sales information, pricing, updating product information, sales tracking options, security, and taxes for businesses to choose the most appropriate system for them. Since every business is unique, it's important for every business find that system meeting their all requirements instead of just using a popular one.
krehman

Top 3 technology innovations changing the restaurant industry | FastCasual - 4 views

  • With technology evolving on multiple fronts in today's foodservice industry, restaurant operators are facing more pressure than ever to improve their business operations.
  • Grimes encouraged foodservice operators to not only take a comprehensive look at the types of technology affecting their industry but also how they could apply innovations being used outside foodservice.
  • ake Pepper the robot, for example, which a few airport restaurants are using to greet guests, provide menu details and offer menu recommendations.
    • krehman
       
      This article highlights the advice Robert Grimes, International Food & Beverage Technology Association president and CEO, gives to those looking to innovate their technologies in the Food & Beverage industry. In the article Grimes hits 3 main points: robotics, 3D printing, and Blockchain. He hits that robotics are being utilized already in food service outlets. How robotics are not only assisting customers with faster food times but also providing more variety to them within this decreased period. As well as assistance in the kitchen to execute orders faster. He discusses how 3D printing "will enable the food service industry to serve more fresh food - faster and with less space than traditional food service." For example, with cake decorating and pizza making. Within the article, Grimes also has an obscure idea, but yet one no one has thought about yet, of using a tracking service called Blockchain that can be readily available to customers to see where food from a restaurant is coming from (i.e. farm to table restaurants could show where they are receiving their products from exactly). Almost emulating the tracking service most use for packages being delivered to their homes. Grimes lastly explains the "seven Cs" of food service technology - clarity, convergence, connections, convenience, choice, consumer and commitment. "He placed clarity at the top of this list since the rapid growth of technology calls for clarifying what one refers" to, which he utilized to explain the 3 innovations. The rest of the article hits the rest of the C's and what each means to him and how it could help improve food service. However, the most important piece of information comes with the closing sentence: "To utilize technology, an organization must make a concerted effort to ensure that all employees are making use of it." Meaning that, you could implement everything and believe in it fully, but without belief of those working for you and with you, none of it will matter.
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  • Grimes pointed out three specific technologies that foodservice operators should have on their radars: robotics, 3D printing and the blockchain.
  • Flippy, Miller said, is designed to work alongside kitchen staff.
  • Chowbotics Inc., a manufacturer of a robotic machine that uses 21 ingredients to create more than 1,000 types of salads in around 60 seconds,
    • krehman
       
      The innovation of robotics seems to be an outlet for quicker prep times while providing a larger variety of options.
  • will enable the foodservice industry to serve more fresh food — faster and with less space than traditional foodservice,
  • It prints food in a variety of many shapes and sizes from as small as 1.5 millimeters high for crackers or several centimeters for a tart.
  • By digitally recording the identity of goods, a blockchain can provide a permanent, immutable record for every food ingredient as it travels from farm to table.
  • how it was processed and a full accounting of its movement along the supply chain.
    • krehman
       
      Eliminates the guessing game of where your food comes from for customers. With the ability to track food from order to deliver, as if it were an amazon package, will help consumers understand exactly what they are eating. It could also help different restaurants within the same area compete with how fresh their ingredients compared to others based on where product is purchased from.
  • the "seven Cs" of foodservice technology — clarity, convergence, connections, convenience, choice, consumer and commitment.
  • Business organizations need to have a holistic view of technology for their different departments. If they fail to do this, they run the risk of choosing the wrong system.
  • "People want to be able to get to their technology however they want to get there," he said, be it via a kiosk, a smartphone, a watch or a desktop.
  • "If you want to lower the cost of technology, go with consumer technology," he said. Many businesses already use consumer smartphones and laptops for this very reason.
  • Grimes insisted that many businesses continue to view technology as an overhead expense instead of an opportunity to improve service and efficiency.
krehman

Impact of E-commerce on the Hospitality Industry - 0 views

  • E-commerce solutions are varied, and seller, buyer compatibility with it is necessary to work with a chosen one.
  • It facilitates local community access to tourism market and minimises the financial information leakage. It links local communities and hospitality industry directly with the tourists. It could help building up local finance along with the national foreign exchange. It increases small enterprises by directly marketing the local products and industries anywhere in the world.
  • t monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services. It
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  • he hospitality industry and leisure industries are widely regarded as being extremely competitive and fast moving.
  • It facilitates local community access to tourism market and minimises the financial information leakage.
  • E-Commerce has brought revolutionary changes in tourism and hospitality industry.
  • Local communities get a direct share in the income while traditional cultures, social structures of the hosts get appreciated and extraordinary skills make a come back.
  • More information leads to more influx of tourists that might result in environmental imbalance and deprivation of local livelihood, creating a long-term crisis for locals.
  • Hospitality is a booming industry all over the world today and through Internet, selling their hotels, facilities offered, picturesque backgrounds, food, comforts, cultural attractions, social functions, religious peculiarities are showcased without much expense or difficulty.
  • ation details, with other much needed competitive and quality information. Through Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations.
  • It monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services.
  • Yes, there are many. It gives unnecessary and complete personal information of the tourist, which might not be appreciated in an underdeveloped part of the world.
  • Hospitality industry has to be thoroughly aware of its own labour market and its problems.
  • Economic, social and technological factors have created a highly competitive business environment in which customers are becoming more powerful, Turban and King (2003, p.25). The highly professional search machines make this possible for them.
  • becoming a steadily bigger part of life without our realising it.
  • E-commerce website should offer a stimulating experience with reliable information that could motivate the customer. Easy Channelling and navigating the customers to full portfolio of all necessary and essentially correct information is very important.
  • It is essential to keep in mind the local environmental sensibilities. Applying the concept of e-commerce for tourism and hospitality has become the most natural outcome in recent years.
  • They could directly talk, write, book and pay for their stay much in advance, with all information about reaching, being welcomed, how and where, meeting points, weather, forecasts, dangers, attractions and day-today itineraries intact with them months in advance.
  • Internet can offer buyer-seller information, eliminate expenses, improve business, and can give clear loc
  •  
    Face of consumerism through e-commerce has radically changed in the last few years. Buying or selling through Internet and online shops depending on websites, has become an ordinary part of consumer life today. Higher expectations, less tolerance, more demanding and choosy customers are becoming more common. 
  •  
    With the development of society, economy as well as technology, customers are becoming more powerful, they have higher expectations, less tolerance, more demanding. In this situation, high quality and professional E-Commerce is needed in more fields. E-commerce solutions are varied, which provide the buyers, sellers, providers more opportunities to run business activities efficient. Revolutionary changes have occurred in tourism and hospitality industry by E-Commerce. In recently years, more agents and organization make the applying of E-Commerce as one important choice to be outstanding. It owns many valuable advantages. It facilitates agent access to market and minimizes the financial information leakage. It provides any agents chances to connect market all over the world. When travelers arrival the destinations, they need huge information, service, facilities, market cash and so on, which all can be obtained by internet. And also, for Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations. What is more, it monitors, evaluates, creates faster transactions by the flexible web services. Thus all the process can be created, facilitated, and monitored by E-Commerce. Absolutely, there are also many disadvantages in E-Commerce. Some information in it may be incorrect or unnecessary. People give important information via internet, so the security problems can't be avoided at any time. If over population come to the destinations, customers may not satisfy the service or the local nature may be damaged. Hospitality industry has to be thoroughly aware of its problems.
  •  
    This article tackles what E-commerce is in relation to businesses all of the world in the modern day but especially what is occurring in the hospitality industry. How now a days many people are looking to book travels online and the specificity's they are looking for can be featured through the internet. Through these websites provided by companies bookings could be made directly without a third party making the plans or making payments from customers. What's most interesting about this article is about is how it is self realizing and it also highlights the negatives e-commerce can have with the consumer (i.e. too much information given about a destination). But, it does tie in the end how it is a very positive step forward for all business alike and can create more revenue than before e-commerce existence.
kayshap96

Why you should consider Self Order Kiosk for your Restaurant - 0 views

  • Why you should consider Self Order Kiosks for your Restaurant
  •  Self Order Kiosks are typically considered to be touchscreen computers that allow customers to enter an order into the computer on their own.
  • The increase in minimum wage is reaching an inflection point at which the cost to invest in solutions like Self Order Kiosks might cost less overall than investing in POS and employees to operate them.
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  • However, there has been steady growth in the demand for Self Order Kiosks in the Fast Casual, Restaurant and Fast Food industries.  These days businesses are much more aware of the benefits of technology.  There is a lot of proven data that the right technology can boost the growth and productivity of a business.  Restaurants that are able leverage the latest technology trends can often have the largest technological advantage in the market. 
  • The Restaurant and Fast Food industry has changed a lot in the last 10 years and the competition and ability to differentiate has become increasingly more difficult.  We’re seeing a lot of overcrowding in many spaces.  Much like Retail stores casual dining restaurants are experiencing similar store closings due to overcrowding.
  • As time changes so do the generations of adults.  This means as baby boomers get older the next generation of people will be the majority of customers.  These days it’s not hard to see that almost every brand is looking to cater to the next generation of consumers.  It’s also no secret that the millennial generation and every generation after is much more technology aware and savvy.
  • Lower Overhead Improve Customer Experience and Retention Improve Efficiency Improve Growth Increase Revenue
  • Self Order Kiosk orders are typically submitted more accurately because there is no translation required from customer to cashier. It’s been proven that customers are happier with order consistency when entering orders on their own.  Happy customers often translate into repeat customers.
  • elf Order Kiosks can consistently provide better upselling and suggestive selling.  The more advanced kiosk technologies can provide upsells and suggestions based on the user that is ordering.
  • Kiosks can free up valuable human resources to do what humans do better than any kiosk could: greeting customers, offering assistance, bringing their food to the table, offering suggestions, and asking about their experience.
  • Many millennial customers will often choose a Self Service Kiosk option and if the kiosk is designed well, they will have a good ordering experience because the order entry was fast and easy.  A good kiosk interface can allow the customer to expect an accurate order every time.
  • Self Order Kiosks sound great! So then why has adoption been so poor?
  • Fragmentation Most of the Self Order Kiosks that are available today are not made for your Point of Sale system.  So there isn’t always a kiosk solution available.
  • Limited Customization Most Self Order Kiosks can be customized but the customization is often limited.  The ability to change the workflow, menu layout, and user experience tend to be limited.  These kiosks often have a standardized layout.  Most Self Order Kiosks do not allow you to change the orientation of the screen from portrait to landscape or vice versa.
  • Cost Self Order Kiosks definitely come with initial and on-going costs.  As with all things you get what you pay for.  The lower cost kiosks provide limited flexibility and may do a poor job of representing your brand.  The cheaper kiosk hardware is often not commercial grade and not nearly as rugged/tamper resistant as higher end options.  Cheaper solutions may be cost less up front but it limits your capabilities and the type of self service you’re offering your customers.
  • The high end kiosks built with custom enclosures and hardware are much more expensive.  However they can deliver the true branded experience.  As with all custom built equipment, it always has a higher initial cost and often come with a higher installation and setup cost. High end kiosk software is often custom developed.
  • Management Kiosks like all technologies, require management.  Maintenance, repairs, upgrades, security, and upkeep can increase the overhead of owning and operating Self Order Kiosks. Another issue that can arise from Kiosks is vandalism and this issue can add costs to manageability.
  • Poor Customer Experience Customers may become impatient or frustrated if the kiosks are not working, are laggy, or the interface is too complex to order or pay.  When something goes wrong customers may have to ask for assistance which can take up additional time.
  • Employee Sabotage Employees can see Kiosks as a threat to their job security and can make the experience difficult to adopt.  Sometimes Servers may believe that they are getting smaller tips because the customers are using self service kiosks.
mrueda

Survey shows companies sacrifice mobile security for business reasons | Hotel Management - 0 views

  • The carrier's 2018 Mobile Security Index found nearly a third (32 percent) of organizations surveyed admitted to sacrificing mobile security to improve business performance and 38 percent of those said that their organization is at significant risk from mobile threats.
  • 14 percent of their organizations implemented "the most basic cybersecurity practices."
  • There was almost universal agreement among the respondents that organizations should take mobile security more seriously.
  • ...1 more annotation...
  • ack of understanding of specific threats and solutions
  •  
    This article surveys varies companies sacrificing mobile security for business reasons. A third (32 percent) of organizations surveyed admitted to sacrificing mobile security to improve business performance and 38 percent of those said that their organization is at significant risk from mobile threats. Unfortunately, many of these business owners are uneducated on mobile security and unaware of less expensive alternates that can keep their sensitive data safe.
avila031

HRIS: Advantages … and Disadvantages - 0 views

  • We’re defining it as a software or online platform that assists HR professionals by integrating the management of employee data with the performance of common HR tasks.
  • One-stop shopping. One of the most frequently mentioned advantages of an HRIS is that you enter information only once for many HR-related employee tasks. And, similarly, you need to update only one place when employee information changes. Integration of data. Furthermore, different parts of the system can “talk to each other” allowing more meaningful reporting and analysis capabilities, including internal evaluations and audits and preparation of data for outsiders. Accuracy. Improved accuracy is likely assuming data are entered and manipulated correctly. Self service. This feature can be a great timesaver for HR. Employees may enter the system to change data (for example, change their own addresses) and managers and supervisors may enter the system to enter data (for example, performance reviews) or to retrieve data without bothering HR. Automated reminders. Systems can schedule events, such as performance appraisals and benefit deadlines, automatically notifying and nudging if actions have not been performed. Hosting of company-related documents. The system can host such materials as employee handbooks, procedures, and safety guidelines. The materials are easily updated in one place. Benefits administration. This could include enrollment, notices, changes, and reporting. Recruiting management. This may include applicant tracking, management, and reporting.
  • HRIS users responding to the survey have 100 or more employees; however, 8% of HRIS users among customers surveyed had fewer than 50 employees.
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  • Cloud/Software as a Service (SaaS): Customer logs in to a remote website or Web portal to use the service. The customer’s data are also stored remotely. On-site/on-premises: Customer uses software that is installed on a physical hard drive or server on the business premises. Data are also stored on-site. Hybrid: Customers may download software/modules onto their own networks from centralized databases.
  •  
    Doing more research on the topic of this week HRIS, I stumbled upon this very helpful article. It goes into detail about Human Resource Information Systems their use, and pros and cons. The article lists eight advantages that come from having one of these systems. It only has to be uploaded once, it integrates reporting and evaluations, it removes human error therefore improving accuracy, time saving because of self service, reminders, paper saving, administrative tools, and recruitment tools such as those we discussed in our class discussion. Where as there are only three disadvantages mentioned; security concerns just as there are with any online system, cost which is predicted to decrease rapidly in the upcoming years, and staffing because systems like these often require IT team. These three disadvantages are synonymous with that of the disadvantages we have seen on all of the softwares or systems we've learned about this semester. There will always be a concern with security when a business has data online and when a company reaches a certain size it will be inevitable to have an IT team so I believe that these few disadvantages do not outweigh the benefits of HRIS. The statistics provided by the article are very helpful in noting that these systems are most effective for businesses with approximately 100 employees but can be used with those with as few as 50.
msoma003

7 Benefits That HR Software Brings Your Company - 0 views

  • HR systems are available in the cloud and can be accessed securely by employees via the internet
  • many companies still manage their workforce with a haphazard system of spreadsheets, documents and post-it notes
    • msoma003
       
      Living in the past
  • many companies still manage their workforce with a haphazard system of spreadsheets, documents and post-it notes
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  • Efficiency of Administration
  • consuming
    • msoma003
       
      Streamlines the process for an HR manager
  • save you real money
    • msoma003
       
      Less expenses=more profit
  • requires one less full time member
    • msoma003
       
      Wages and salary are typically the highest expense for a company
  • ollecting data opens up analytical opportunities that will assist you in making informed decisions
  • allowing more people to make good use of the data you hold.
  • he effort required in getting the same insight using a paper-based system simply makes this type of analysis unfeasible.
    • msoma003
       
      This is a task that an HR manager would not have though about previously and opens an opportunity for improvement
  • Improved Communication
  • If all this contact information is stored in a filing cabinet it slows down communication massivel
  • owing that an employee was sent a particular message but that they also have accepted the contents of the communication
    • msoma003
       
      This can prevent a legal disaster and save a lot of money in the long run
  • Most HR systems will incorporate disaster recovery features such as being hosted on mirrored servers and keeping database backups at secure separate locations enabling the system to be restored extremely quickly even in the most calamitous disasters
    • msoma003
       
      For example in Miami if a hurricane hits then the HR manager can still access pay roll of site
  •  
    This article discusses what benefits an HRIS will provide a firm. Some of the most important benefits include cost savings. The system allows an HR manager to manage more employees so they firm can hire less in the HR department. Additionally it provides insight into other departments if turnover is high and the system can save money in the long run in the case of legal disputes. For employees it allows them to access their information and get contact information for other employees. All these benefits improve the job performance of everyone involved.
Henrique Rodrigues

Smart buildings are about sustainability - but also about improving lives | Style Magazine | South China Morning Post - 0 views

    • Henrique Rodrigues
       
      Very interesting article about how smart buildings are reshaping the sustainability industry and also impacting our personal lives - for the good. Such smart buildings are not designed to simply cut costs and have less impact on the environment, they have much more functionality. Smart buildings now can assist on shutting the gas lines off that someone forgot, using alarm systems to alert resident of danger of an earthquake, and even to change some human emotions. Technology is being designed to improve neuroscience and how our brain functions on certain environments. Through visual access to natural light and vistas of the sky, trees and landscape; positive feelings have also been measured in response to curves over straight lines
  • smart or intelligent buildings have yet to settle on one definition - it encompasses using technology to improve control and communications, and to maximise performance and efficiency
  • according to industry analysts IDC Energy Insights, worldwide companies spent US$5.5 billion on such buildings, new or retrofitted, in 2012. By 2017, that figure is projected to top US$18.1 billion, with other reports citing much higher estimates
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  • China now has its own annual Smart Home and Intelligent Building Expo. Certainly, much as other elements of our environment - from our personal devices to our home interiors and vehicles - are becoming more intuitive and automated, so can we expect the same from buildings
  • "while smart architecture is about making buildings cheaper and greener, it's important to recognise that it's also about making them better for their occupants"
anonymous

In Hospitality Facilities, Facility Managers Find Many Ways to Improve Sustainability - Facilities Management Green Feature - 0 views

  •  
    In this article they speak about the balancing act of giving guests what they want and being sustainable. The importance of making small changes that will not necessarily be noticeable to the guests but will benefit the hotel in terms of sustainability. They also spoke about the importance of providing engineers with the tools necessary to continue to make sustainable improvements to the hotel.
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