At Alibaba's futuristic hotel, robots deliver towels and mix cocktails - 0 views
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drastically cuts the hotel’s cost of human labor and eliminates the need for guests to interact with other people.
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Guests check in at podiums that scan their faces, as well as passports or other ID
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Elevators scan guests’ faces again to verify which floor they can access and hotel room doors are opened with another face scan.
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The Alibaba hotel in China has incorporated several e-business components that decrease the hotel's cost of human labor drastically. The traditional front desk check-in process is replaced by podiums that scan guests face as well as documents. To check-out, a button is pressed on an app which locks the room and automatically charges the guest through an online wallet. Apart from hotels, Alibaba has also launched projects for grocery stores and book stores.