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Cecilia Lucas

Pinterest for Hoteliers - A Guide to Pinterest for Hotels, Resorts and Restaurants « The Hotel Internet Marketing Blog - 0 views

  • Pinterest has been all the rage recently, with various news sites and brands sitting up and taking notice
  • Pinterest.com user base is:
  • Fairly affluent, with $100k+ avg incomes and 28.1% users “well off” The time (15.8 mins) users spend on the site is significant (more than Facebook and close to YouTube)
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  • Attracts approx 1.36 million visitors a day and is growing at 2,702% since May 2011
  • refers more traffic to retailer sites than YouTube, Google+ & Linkedin combined!
  • Show off your design / style / brand credentials:
  • Act as a destination concierge
  • Add a visual twist to your Food & Beverage marketing efforts
  • Special occasions and events:
  • Website Referrals & Traffic
  • Crowdsource inspiration and engage users
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    Pinterest is the fastest growing social media site to date, and the fact that it's core user is fairly affluent and that it generates more traffic to retailers than Google, YouTube and Linkedin combined, demonstrates that it could become an excellent opportunity to for hotels to market themselves at a fairly affordable cost, and reek great returns form it.
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    Its interesting how they are segmenting the market and targeting the affluent population by using this social media site. I believe they can do the opposite with other social media sites such as the coupon suzy site. Would you agree?
maria del pilar echeverri

Behind The Scenes Of Tourism New Zealand (Case Study) | Smashing Magazine - 0 views

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    The article explains how the new website for New Zealand was based on how it was inspired, New Zealand's marketing was always through TV, but now they were moving into websites and it explains the importance of this one.
Priscilla Moreno

Trends Behind Hotel Web Design And A Mesmerizing Showcase - 0 views

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    Marketing companies working with the hotel and travel industry need to keep in mind how many people are traveling every day. People these days want to look at a hotel's website and they want to get information, book a reservation, and map it in a matter of an hour. They want something that is going to be quick and easy. In this article they talk about travelers having the capability to check in from their cell phones, map out their directions in minutes, and they want to locate specific information quickly while looking at the hotel's website. Travelers are looking to click on to a hotel's website and the website needs to catch their attention and they need to make sure they are grabbing their interest.
Charlesque Moses

HFTP's Guestroom20X features technologies from VingCard Elsafe and Axxess Industries, among others - 0 views

  • Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience.
  • While they are at the door, guests will find Axxess Industries’ IP Video Intercom. It replaces the more commonly used peephole
  • Shea said security technology has been a long-time development, but not implemented in hospitality – until now.
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  • Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them.
  • the future of hotel technology is unclear, but moving forward requires a certain factor.
  • HFTP calls the developments showcased in the Guestroom 20X , “game-changing for the hospitality industry, opening a new avenue for delivering personal guest services efficiently and with ease.”
  • We’re seeing a technological revolution in hotels,”
  • A final security enhancement to the guest room is Ovation Networks’ EcoManaged, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary.
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    Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
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    As we can see technology is rapidly making its way into our field. This article explains how technology implemented in the guest rooms allow the guest to have a more personalized experience and feel that there belongings are also secure in the hotel. "The key thing is to provide something that's valuable to the person that uses it, the person that administers it and the person that supplies it," said Shea, whose firm's technology is one of many showcased in the futuristic room. This is very true considering that technology is not cheap and a lot of money has to be put into this new technological wave, but the consumers seem to be paying the money. Overall, technology is changing our industry and our companies either have to embrace it, or be left behind.
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    According to this article, hotels are coming up with new and more secure ways to make guests feel safe and comfortable. This can be extremely important for women traveling alone, or people with children. This article describes several new security features that can be added to hotel rooms that serves guests efficiently and with ease. The first new technology device is a Mobile Key Solution. Guests will be able to receive their room number and room key via their mobile phone or computer allowing them to bypass the front desk altogether. Also, at the door, it is equipped with IP Video Intercom that can replace the peephole. This intercom can routed to any device in the room and it can be accessed using mobile phones. Also inside the room is a high-tech safe that features four unique solution for providing extra security. Other security features are sound recognition smoke alarms and CO2 detectors. Right now, technology companies are ready to install new products, but there is question as to whether hotels are buying the technology. It is my opinion that as technology continues to advance, security will have to advance as well. Security for guests information, and personal safety will have to increase. More advanced room key technology is definitely a priority. There are too many issues with room keys and this can be a giant security issue. It is my opinion that we will start to see new security technology entering hotels in the near future.
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    High-tech security products and hotel rooms can enhance the guest experience. The article introduced some new technology related to the hotel room security, including the door's Mobile Key Solution lock, RFID and mobile-friendly NFC technology, Axxess Industries' IP Video Intercom instead of the peephole. What's more, with IP connectivity, guests can answer the intercom using their mobile phones, also the new generation safe with RFID contactless, electronic lock. The most inspired tech is the Ovation Networks' Eco-Managed, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary. With all these new technology integrations, guests security can be more insured and personalized, and provide hotel customer quite new experience.
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    New technologies poised to change guest experience. Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience, they are making the room more modern, efficient and self-serviced. As we can see, the future of hotel technology is unclear, but moving forward requires a certain factor. In a hotel room, first and foremost, the guests will be able to open the door's wireless software, in this way, they will securely receive their room number and room key and makes it easy for them to check-in or check-out. In addition, guests may answer the intercom using their mobile phones. And they will feel more safe with the electronic lock to provide anti-cloning technology. Finally, guests will notice the SafeAwake Smoke Alarm Aid, it will alert guests when a smoke detector is activated which will give guests much more safe. Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them. The technology is changing, the customers are embracing.
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    Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
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    This article covered information on the projected security of the future in hospitality. The Hospitality Financial and Technology Professionals (HFTP) were working on developments that they planned to showcase in the HITEC tradeshow last year. These developments, collectively recognized as the Guestroom 20x, were expected to make hotel rooms more efficient and modern. These developments included obtaining rooms and keys without front desk interaction, video intercoms to replace peepholes, reinforced room safes, and a smoke alarm aid to properly alert guests in case of fire. There were also talks of an energy management system in the rooms included. The developments seem to be a start towards a changing way of hospitality. I believe that these developments are great options for hotels in the future. Of course, there are always risks that must be recognized. These risks could even be the downfall of the developments. Technology's ability to fail or malfunction is too constant at this time. System glitches, hacking possibilities and power outages could inconvenience these developments as well as inconvenience the guests at the hotel that use them. My main concerns lie with the option to obtain rooms and keys through PCs and mobile phones, the smoke alarm aid and the energy management. One technological failure could cause any of these to cease operating, which means that guests could be locked out of their rooms, in danger if there is actually a fire (or inconvenienced because of a malfunctioning alarm), or inconvenienced because of a nonworking room temperature gauge. These issues could lead to many problems for the hotel that hosts these developments. So, the companies should analyze these issues before installing these developments.
Brittany K. Ward

Hotel based networks increase satisfaction - 0 views

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    Hotels are starting to find new ways to use social networking to enhance customer satisfaction. One hotel, The Pod Hotel in New York, has found a way to increase guests' experiences while increasing revenue centers. By creating the 'Pod Culture' guests' are able to share their experiences in a forum that is available only to others throughout the hotel. At the time of check-in, one will receive an account name and login information. Within the privacy of the forum customers are able to comment and suggest attractions, shops, and restaurants in the hotel and locally in the community. "A study featured in Forbes cited that '81% of US respondents indicated posts from their friends directly influence their purchase decisions'". In this case, the other hotel guests' are the "friends" influencing others to upgrade their experience. The forum at The Pod Hotel inspires more transactions in the hotel and increased customer services. Other hotels may find this beneficial and include similar networking amenities.
Ruoxi Wang

Environmental Initiatives - Marriott News Center - 0 views

  • The company formed an Executive Green Council in 2007 to catalyze sustainability beyond water and energy conservation and collaborated with Conservation International, a global environmental NGO based in Northern Virginia, to set the following goals:
  • Marriott’s Spirit to Preserve® Goals:  • Further reduce energy and water consumption by 25 percent per available room by 2017;• Expand our green hotel development ten-fold in five years;• Green our multi-billion dollar supply chain;• Educate and inspire associates and guests to support the environment;• Address environmental challenges through innovative conservation initiatives including rainforest protection and water conservation.
  • In China, Marriott is helping to safeguard fresh water. The company is investing $500,000 over two years to support a vital water conservation program that helps protect the largest source of fresh water on the planet.
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  • Marriott believes its commitment to social responsibility contributes to its growth and development, as well as the company’s culture. Marriott has been ranked one of Newsweek's "The Greenest Big Companies," and has been recognized for its environmental leadership in the hotel industry by several groups, including Ceres, an alliance of investors and environmentalists; the non-profit organization ClimateCounts.org; and Travel + Leisure magazine.
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    This article described the goal of Marriott's environmental initiatives goals and what did they do in all over the world. Marriott plays a leading role in the environmental initiatives in the industry. It can reduce wastes and costs. What's more, it can improve the image of the firm. I think other hotel chains should learn form Marriott and set up their image. This can not only help protect our world and life but also make a great contribution to the development of the company.
Brittany K. Ward

Customer Expectations Linked to Restaurant Accounting Systems - 0 views

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    Every restaurant manager is highly concerned about guest satisfaction. This article touches on how accounting systems are theoretically used to increase customer satisfaction in the restaurant. The article first points out to focus on the 'four parts of the meal'; these are the food quality, culinary experience, the service experience, and the aesthetic experience. They take these four dimensions and create and accounting system around their expectations which was inspired by activity-based costing. Meaning they value the customer experience more than the cost of making the product. The metaphor the article uses to simplify this theory, "A pinch of salt costs nothing, but may make a large contribution to the experienced value of a bowl of lobster soup". Another important input that an accounting system has is being able to monitor customer expectations and assessment of the meal. This is a great tool for managers to be able to keep track of customer data.
danikafox

BlueBird transforms the UK Point-Of-Sale industry by distributing Revel Systems™ | Hotel Industry Magazine - 0 views

  • BlueBird has revolutionised the UK hospitality and retail industries with their innovative Point-Of-Sale system.
  • have established a large base of hospitality customers including multi-establishment and fast-paced businesses such as Honest Burgers, Pizza Pilgrims and Taylor St. Baristas, as well as inspiring independent businesses such as The Clove Club, All Press and Shoreditch Grind.
  • “BlueBird wanted to bring the most advanced point-of-sale technology available to the UK” says Christophe Delacroix. “We found this technology in Silicon Valley, set up the UK operation and we now help our clients to take advantage of the cloud environment and increase their profits through mobile technologies”.
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  • Revel Systems™ has developed a heavy-duty and fully functional POS solution that is mobile, cloud-based, scalable and secure.
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    According to the article, Bluebird Global has introduced one of the most advanced iPad-based POSs, known as the Revel System, to its base of multi-establishment and fast-paced businesses. Running this many business called for an advanced upgrade from its former POSs. Studies show that software unreliability and lack of accurate data are obstacles to market growth for operators. Introducing the Revel System provided a feature-rich package including inventory management, intelligent reporting, and payroll management. This POS is the only native iPad based app with True Offline and full PCI compliance, also allowing for access and storage to it's cloud system.
danikafox

Hotels Charging Up Green Initiatives - 0 views

  • Hotels are going “green” and one of the more unique ways is by installing electric vehicle charging stations.
  • As we all know concern for the environment is a way for hotels to stand out in a crowded marketplace, meet client needs and expectations, and “do the right thing” for the planet.  And
  • Staying ahead of new and emerging trends is important in the hospitality business. “It keeps us fresh,” says Attia. “Nobody can say we’re out-of-date. We’re up-to-date. We want to be ahead of the game if we can be.” 
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  • “They’re not just an amenity,” says Alex Attia, general manager of The Charles Hotel in Cambridge, Mass., a Preferred Hotel. “It’s what the customer is looking for. It’s convenient for them and gives them another reason to come to our hotel rather than go to another one.”
  • charging stations can make a statement and drive business to a property that is way beyond the customer’s current expectations.
  • “We think today’s traveler is more aware and committed to responsible travel, feeling a personal responsibility to lessen their carbon footprint,” says Steve Pinetti, senior vice president, inspiration & creativity for Kimpton Hotels and Restaurants. “As hybrid and electric vehicles become more affordable and practical, we see them moving away from being trendy to becoming a mainstay in the years ahead.”
  • Fairmont Pacific Rim, a 377-room luxury property that opened in 2010  in Vancouver, British Columbia, installed a electric vehicle charging station in October.   It’s free for guests to use. “It’s not a marketing tool,” says Samatha Geer, a spokeswoman for Fairmont Pacific Rim.. “It’s about doing the right thing.”
  • “It differentiates the brand. We want our consumers to come to us because we’ve met a lot of their needs. I think it does add value and we don’t charge for it. It’s what we see guests want. It’s a trend we’re seeing.
  • The InterContinental Vienna is taking the trend a step further. It has electric cars for hotel guests and local area residents to rent for a slightly higher price than gas-driven automobiles. The hotel also has a complimentary charging station.
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    This article is about the green initiative of installing electric vehicle charging stations in hotels. Hotels have always considered their concern for the environment as a way to stand out in the market and meet client needs and expectations. Charging stations are not considered just another amenity, they are something the customer is looking for. Drive in business is extremely important to the lodging industry and this technology is what guests are looking for as hybrid and electric vehicles become more affordable and practical.
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    This article deals with the implementation of electric vehicle charging stations in many hotel properties. These charging stations appear to be a big trend and an item that can set a hotel apart from it's competitors. Taking the initiative to be more conscience of their carbon footprint allows properties to relate with guests who feel the same about protecting the planet. Properties such as the Loews Vanderbilt hotel, and the Fontainebleau Miami have installed charging stations and are receive very positive feedback from ,both, guest, who own electric cars and those who do not. Although electric cars are not prevalent in the auto industry there has been an increase in sales and when Auberge Resorts held a study asking guests about electric cars they were surprised to find out that "many had already had them" and that twenty percent said that an electric car would be a future purchase. "Going green" is a huge trend within the hospitality industry and hotels will continue to implement advances in "green" technology in order to be set apart from the rest.
Jessica Schwec

FIFA and the environment - FIFA.com - 1 views

    • Jessica Schwec
       
      FIFA has been working progressively on green initiatives. The organization has increasingly focused on environmental management at the World Cup with the upmost attention being paid to the 2018/2022 Word Cups beginning with the bid process.
  • Inspired by Green Goal 2006 and by previous experiences with major international events in South Africa, the South African LOC developed a Green Goal programme for the 2010 FIFA World Cup™.
  • FIFA has encouraged and engaged with Local Organising Committees (LOC) in regard to environmental protection since 2005 when the German LOC launched the Green Goal environmental programme for the 2006 FIFA World Cup™.
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  • Issues such as global warming, environmental conservation and sustainable management are a concern for FIFA, not only in regards to FIFA World Cups™, but also in relation to FIFA as an organisation.
  • The LOC for the FIFA Women’s World Cup Germany 2011™ launched the Green Goal 2011 programme in early 2010, building on the experiences from 2006 to expand the environmental project.
  • In assuring its commitment to the environment in the future, FIFA decided to include environmental protection in future bidding agreements, starting with the bidding process for the FIFA World Cups™ in 2018 and 2022. FIFA requested comprehensive information on the activities planned to avoid, reduce and offset the negative environmental impacts of hosting the FIFA World Cup™.
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    FIFA has paid noticeable attention to the environmental impact of the World Cup since the 2006 World Cup and green management has increased with every World Cup since with the biggest plans already staged for years 2018 and 2022. The Green Goal environmental program has been in effect since 2005 when FIFA partnered with Local Organizing Committees (LOCs) in order to champion green initiatives. This program has been adapted for every World Cup since. The program combines the resources of host cities, governmental departments, local environmentalists and international partners. Now, FIFA is implementing green initiatives into the bidding process for 2018 and 2022 by requesting information pertaining to the reduction and control of negative environmental impacts from bidders prior to making a decision on where to host the World Cup. In my opinion, FIFA has adequately worked towards environmental sustainability over the past ten years and has powerful plans to continue and improve green initiatives going forward. Previously, the indoctrination of the Green Goal program in 2005 laid the foundation for green goals and growth. Each subsequent World Cup has relied on a Green Goal program to set and measure environmental initiatives. Also, FIFA has already begun working on the Green Goal for 2018 and 2022 by requiring potential host destinations to incorporate environmental sustainability into the management structure of the mega-event. Management is required to set measurable objectives in six key areas: water, waste, energy, transportation, procurement and climate change. In addition, potential host destinations are required to plan and explain how they will incorporate stakeholders and the community via an Environmental Advisory Board. All of these aspects must be outlined in the bid submitted for consideration by FIFA and will be weighed heavily during the host location decision process.
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    FIFA's decision to use involved green standards as part of the bidding process for World Cups 2018 and 2022 is ingenious. The rigorous standards and expectations eliminate cities that are unwilling or unable to do the research and prep work required for the environmental concerns associated with such a large and prestigious event. However, these same circumstances caused increased competition between the remaining cities and come with some sort of financial cost. The increased competition between potential host cities and the associated higher costs pertaining to the implementation of green strategies may be seen as negatives to involved commercial/government entities and community conservatives. The following comparison explains how this may be so. Companies often design buildings with minimal closets despite having a large need for storage space. The philosophy behind this is "closets don't make money." On the contrary, entertainments space (i.e. Casinos), larger sales floors (i.e. Car Dealerships) and management offices are all spaces in which money is generate and therefore income is maximized by maximizing the "money-generating space" and minimizing spaces (i.e. closets) that do not do so. Similarly, green initiatives guarantee extra expenses and do not generate a significantly increased income. Some entities may view green initiatives as "closets." In conclusion, FIFA is a powerful force in the green initiative campaign. The organization has worked tirelessly the last 15 years to implement and improve environmental initiatives related to the World Cup. Despite the outside chance that a significant portion of the population will view green initiatives as costly non-necessities, I believe that FIFA's Green Goal program will be a success. It provides an expanding platform for each subsequent Word Cup by requiring environmental initiatives to be implemented at the management level and begin at the earliest point possible: bidding.
mknig011

Importance of Sustainability in Hospitality | Dana Communications - 1 views

  • Over the past several decades, hoteliers have turned their focus to the importance of sustainability in the hospitality industry as it relates to hotel development and operations, including the environmental, economic and social impact.
  • The hospitality sector has historically had a dramatic environmental impact through energy and water consumption, use of consumable and durable goods, and solid and hazardous waste creation.
  • Economically, myths include the ideas that green operation is more expensive and that guests are not interested in sustainability.
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  • Recent advances in technology related to renewable sources of energy (solar, geothermal, wind, etc.) have improved the economics of using these kinds of alternative energies at the property level.
  • As hoteliers begin to realize that they can provide an enhanced guest experience by integrating natural elements, there has been an evolution in “green thought” in the community inspired by multiple factors:
  • Cost is always a driving factor and reducing operating costs provides a compelling incentive for hoteliers
  • Our government has enacted a variety of economic incentives to encourage the development of environmental retrofits and the construction of “green” buildings.
  • Current environmental regulations targeted toward the hotel sector are largely focused on facility operations such as storm-water management, hazardous materials handling, and environmental health and safety.
  • A greater number of hoteliers understand that investments in environmental technology can have a direct positive impact on guest experience.
  • Adopting a sustainable corporate culture can provide a distinct advantage in terms of attracting and retaining talent.
  • Most major hotel brands have incorporated some level of sustainability platform into their brand definition. Several brands have been repositioned to cater to a younger generation of more environmentally and socially active customers.
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    This article is about how technology can reduce the cost using sustainability. Although that some people believe that green operation is more expensive and that guests are not interested in hospitality. According to Cornell University for hospitality research, the reverse is true for both. Recent advances in technology related to renewable sources of energy are beneficial and have cut the costs for energy. Not only that investment in environmental technology reduce the costs but also has a positive impact in our guest experience.
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    This article is about how technology can reduce the cost using sustainability. Although that some people believe that green operation is more expensive and that guests are not interested in hospitality. According to Cornell University for hospitality research, the reverse is true for both. Recent advances in technology related to renewable sources of energy are beneficial and have cut the costs for energy. Not only that investment in environmental technology reduce the costs but also has a positive impact in our guest experience.
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    This article explains the various sustainability efforts of hoteliers in effort to limit their negative impact on the environment. Although, going green is beneficial to the world around us, hoteliers have also realized its benefits within the industry. One important factor has been its cost savings and economic incentives. Going green also enhances the brand image of hoteliers which in turn creates a market for a specific type of traveller, whom deems it necessary for a hotel to maintain sustainability efforts.
herzencortes

Don't Lag Behind: Emerging Hotel Technology Trends for Hospitality Industry | By Berta Melder - Hospitality Net - 1 views

  • Not so long ago, all the hotels had the same checking procedures, the same TV channels, and delivered the same experience in general. However, it couldn't last forever and the age of digital technologies introduced new standards of service
  • They want to make reservations from their smartphones, they are looking for a stable network and convenient minimalistic design.
  • A great example is Hilton Worldwide. This company introduced an AI-driven concierge in 2016. They called this robot Connie. It's based on a powerful IBM computer Watson.
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  • The more it interacts with the customers, the smarter it becomes, and the more useful its suggestions.
  • Smart Guest Rooms
  • More Data
  • Energy Conservation
  • Virtual Reality and Augmented Reality
  • Mobile Technologies
  • People are looking for customization and automated solutions. One-third of all hotel guests in the world are millennials, and experts predict that they will make up over 50% of clients in two years
    • herzencortes
       
      The millennial market is quickly changing the tourism market, from the way reservations are made to the destinations that are chosen. In my opinion the tourism industry needs to evolve or fall behind.
  • Hotels that don't want to lag behind have already started using it.
    • herzencortes
       
      Hotels are beginning to involve AI technologies such as Alexa and Siri in their rooms, though these may not have the capability of doing hotel reservations and research them yet, these are now able to make restaurant reservations and recommend ac tivities acting in many ways like a concierge.
  • "focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests."
    • herzencortes
       
      As the market evolves companies need to evolve along with it, by making rooms smart it adds a differentiator and in doing so a n aspirational destination for millennials.
  • Obviously, hotels also need to re-think design, including accessible plugs in every part of the room so that their guests could easily charge all their devices.
    • herzencortes
       
      The change towards more technology friendly rooms is evident by the ever increasing number of outlets and USB ports found in hotels.
  • Almost 50% of resorts and hotels are now looking for new ways of collecting data from their guests.
    • herzencortes
       
      Data is gold for many reasons from building accommodations that are more adequate for the demographics of a hotel to the commercialization of a hotel, through AI technologies the mining of this information becomes easier with more data than ever before available to marketing professionals.
  • VR technologies allow guests to navigate through a hotel before they decide whether or not they're going to stay there.
    • herzencortes
       
      VR is going to be very important to marketing in the future. Hotels are now starting to use it more and more every day.
  • Today's hotels are focusing on customization, local experiences, and inspiration. Modern travelers put these factors above all, and the hospitality industry changes to meet their expectations
    • herzencortes
       
      Customization is going to be king in the future to come and a great way of reaching new markets.
  • Energy Conservation
    • herzencortes
       
      Green hotels and destinations are becoming more and more prevalent, energy conservation raises the bottom line by lowering costs.
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    Before hotels had the same number of tv channels, but now it's a race to see what hotel can bring more technological advances to the table to increase ROI. Hilton worldwide has adopted an AI-driven concierge in 2016 at a property which is powered by IBM Watson. The article also talks about 5 top emerging hotel technology trends. The first one is Smart guest rooms, the second one is obtaining more data, third is energy conservation. The fourth one is VR and AR which can show people special maps of guest rooms, while the fifth one would be mobile technologies, such as mobile key, room service request.
rpere092

Why should hoteliers bet on video marketing? | By Estefania Escobar - 0 views

  • As consumers use any screen to consume content, the video should gain a space in your marketing mix in order to have an effective strategy.
  • For example, around 85% of YouTube travel searches concentrate on destinations, activities, points of interest and general travel ideas.
  • As videos are easier to the consumer when compared to written words, it's a fantastic way to convey key messages in a clear and appealing manner. Connecting to the emotional needs of travelers is essential. Although travelers can be interested in guest-generated content, most watched videos come from brands or professionals.
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  • Seasonality is also relevant for videos, as travel search peaks in March, July, and October in YouTube, and Google.com travel searchers are mainly related to brands and purchases.
  • The first step to include video in your marketing efforts is to choose the platform you want to use to share the content, as each platform has different characteristics and audiences. YouTube leads the top of mind and viewers, with over a billion users watching content on the platform. Hoteliers can upload content for free and it's up to the video producers to decide length, quality, and other details. Additionally, videos in YouTube can be easily shared in social media and blogs.
  • Hoteliers can share their videos from other platforms, or upload videos directly to Facebook, or create their own live streams. In Facebook, native content tends to perform better and reach higher numbers of people. Other social media platforms include Snapchat and Instagram, where predominant content relates to lifestyle, personal experiences and aspirational content.
  • As digital video expands and becomes an important source for guest journeys and travelers spend more time than ever watching videos, hoteliers should consider expanding their own marketing strategy to tell stories, enrich their brand, to ultimately inspire and engage with today's travelers.
corrie242

Top Luxury Eco-Friendly Sustainable Hotels and Why Travelers Love Them | By Alan Young - Hospitality Net - 0 views

  • This puts the travel and hospitality industry, specifically, in an exciting position to maximize influence and guest connections. It's not necessarily about B2B or B2C anymore, or even the best 'deal' on paper — it's about the creation of value, and a company's ability to demonstrate that they share values and beliefs with their target consumer.
  • This past year, it found that 84% of Canadian travelers have a desire to go green on future vacations and then two-thirds (64%) said they intend to stay in an eco-accommodation in 2018, which is an increase from both 2017 and 2016. Even further, 58% of Canadians said they would pay at least five per cent more on their travel to ensure it had a lighter environmental footprint. This allows them to feel good about the accommodation they've selected, while also engaging in locally relevant experiences.
  • With this in mind, popular destinations around the globe are looking for ways to limit the environmental footprint/impact that tourists may have on the surrounding environment, heritage sites and local populations.
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  • Each aspect of the QO has been designed to significantly reduce environmental impact, including intelligent windows, a rooftop greenhouse and so much more. From an aesthetic perspective, every element of the property has been deliberately chosen to celebrate and respect the planet's resources and every space has been designed to bring the outside in.
  • Each hotel property (located in NYC, Brooklyn, and Miami) is thoughtfully designed with reclaimed wood, natural light, hemp mattresses and live green moments.
  • With this in mind, 1 Hotels aspires to be a platform to spark conversations, between innovators and guests, that transform the industry and our lives.
  • Proximity Hotel in Greensboro, North Carolina takes sustainability seriously, with more than 70 sustainable practices in place throughout its 146-room property.
  • Their LEED platinum-rated location has 100 solar panels on the roof, an elevator that re-generates power and geothermal energy for the refrigerators — just to name a few eco-friendly features. Rooms and suites are described as loft-style with floor-to-ceiling windows, soaking tubs, in-room dining, filtered air systems and artwork from a local artist. They even include free bike rentals to inspire eco-friendly transport during guests' stay.
  • The 4,004-room Aria Resort and Casino is the largest building in the world to have a LEED gold status, while also offering the first fleet of natural-gas-powered stretch limos.
  • he Accor Hotel family recently launched its Accor's Planet 21 program, which demonstrates the group's ambitious goals for 2020, based around four strategic priorities: work with its employees, involve its customers, innovate with its partners and work with local communities. Each Accor property prides itself in the implementation of eco-certified products and design, sustainably sourced food and programs in place to combat food waste.
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    This article outlines how hotels are trying to become eco-friendly sustainable and still able to paramount guest needs. With this initiative, modern consumers are showing a definitive preference for experiential purchasing over material goods.
allisonweets

How to Avoid Marketing Trends and Stay Ahead of the Curve - 0 views

  • Trends in the marketing and advertising space occur because consumer habits are constantly evolving—and they always will.
  • consumption patterns have a direct impact on the ways we as marketers and creatives consider how the customer will interact and engage with a brand or product.
  • When business owners notice competitors start feeling familiar and sales take a dip, it’s absolutely time to reevaluate their position in the marketplace.
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  • Before you can commit to staying ahead of the curve, you must have a solid foundation to build from.
  • This means we dive into their origin story, their inspiration, and their aspirations for the future.
  • While these principles could very well be constant throughout the lifetime of your business, it’s important to identify and honor them—truth is timeless and will always supercede all trends.
  • When it comes to staying ahead of the curve, a safe choice isn’t necessarily the best choice.
  • Getting new energy in the room leads to thought diversity and keeps you and your team ahead of the curve.
  • Rather than looking at emerging trends and deciding what bandwagon to jump on next, consider abstaining from what’s now and start thinking about what’s next.
  • we believe in collective curiosity and want our clients to push boundaries and do great things. To do that, staying ahead of the curve is a must.
  •  
    Marketing and advertising trends are constantly changing due to evolving consumer expectations. These changing expectations are essential for business owners to notice and address in order to stay relevant in the market and industry. Businesses must understand their vision for the future in order to address those expectations. This is the foundation that business will be able to build off of as consumers value truth and consistency. Companies must also stray away from the safe and obvious choices by pushing the boundaries. It is important that business owners are always looking ahead to the future in order to stay ahead of the curve.
uhey77

Connect with Gen Z travelers in a disruptive world | PhocusWire - 0 views

  • Technology delivers a world of travel options right to a traveler's fingertips. They go online to find inspiration on social media, choose the right vacation, compare deals, book trips and enhance their experience during their trip.
  • 61% of US 18–34-year-old travelers surveyed were more likely to stay loyal to a travel brand that has an easy-to-use website or mobile app.
  • Inclusive, curious and community-oriented, Gen Zers are growing in population and spending power. Understanding their expectations will be key to winning tomorrow.
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  • Gen Z is the future, and travel brands that start to organize around their behaviors now will win with tomorrow’s most valuable customers.
  • They are adapting quickly, testing, iterating and measuring. These brands embrace best practices that leading disruptor brands have successfully embraced to drive incredible growth.
  • Stay ahead of the customer landscape:
  • Explore mission-driven marketing:
  • Build a brand community:
  • Leverage machine learning:
  • Move toward better measurement:
  • Break through with creative:
  • Travel brands, from traditional airlines to online booking agencies, can make great progress by exploring leading disruptors’ best practices and applying the right ones for their businesses.
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    It's clear that travel companies need to meet customers where they are-on mobile and social platforms-with experiences that fit seamlessly into their lives. Gen Z is the future, and travel brands that start to organize around their behaviors now will win with tomorrow's most valuable customers.
lavendersheshe

A revenue leaders response & best practice in a crisis | By Limin Cheng - Hospitality Net - 0 views

  • By the simple routine of running daily pick-up reports, monitoring booking pace and reviewing the forecast, the discipline of these reports equips us with information to understand the severity of what is happening.
    • lavendersheshe
       
      even though things are going bad during the times of this outbreak and its effect on sales. It is still significant to follow up on reports and monitor performance to learn the impact of such a crisis.
  • Understanding the macro-perspective may be cold comfort in the face of lost revenue, but it provides a realistic picture of performance and could be useful in dealing with anxious comments from far-away head offices.
    • lavendersheshe
       
      During times of a crisis, it is a great comfort to learn what other businesses in the same geographical area similar to your hospitality business did during that time and how they came out of the crisis and possibly find inspiration on what you could do better as an organization.
  • it's important to divert your sales or distribution efforts to other sources of revenue.
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  • If we respond to a cancellation request with patience, compassion, and anticipation that they will return, your guest is likely to return when they can arrange their next trip. If we respond in a petty way to reject refunds or charge cancellation fees, you might get the money but you would have lost the customer forever and left a bitter taste in their mouth.
    • lavendersheshe
       
      It is important to treat the customers right during the bad times as much as the good times. A customer trusts your business more if there treated with compassion and integrity during a challenge and they will most likely come back.
  • As a revenue leader, this is the time to show the rest of the hotel team that we are more than statistics, increased prices and overbooking levels. It's a time to use data to paint realistic expectations, whilst strategizing for the turnaround when it comes.
  •  
    The coronavirus has become a crisis all over the world. This crisis has negatively impacted the hospitality industry in areas such as the Asia Pacific. This article is a detailed code of conduct of the most healthy ways a revenue leader can positively respond and impact the business during the times of a sharp decline in sales.
bhern082

Sabre takes inspiration from Spotify to help hotels sell more | PhocusWire - 0 views

  • Sabre Hospitality is developing technology enabling hotels to promote experiences and other ancillary services within their websites as well as more widely across the web.
  • The technology will only be available via direct channels including the Sabre
  • Consumers can come into the purchase funnel from any point. e.g. from an Instagram post about an experience or the hotel’s website.
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  • property management system, hotel call-centre and the hotel’s own website.
  • He says research shows that customers are willing to pay more for brands they love as well as stay loyal to those brands for longer.
  • The development is a departure from the traditional selling a room for a night approach and allows consumers to pick and choose ancillaries and services, such as late checkout, as they plan a hotel stay.
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    Sabre is planning on taking GDS to the next level by creating a software that enhances the guest experience. This technology will promote a hotels experiences and ancillary services within their websites. Like Spotify this tech will be bundles and curated to each person.
natashacastro

The Future of Tulum, Mexico: A New $12,000 Penthouse and More Luxury Development in Paradise - 0 views

  • Despite the shock to this hip, bohemian town, the future is slowing starting to look up for this popular destination on the Mexican Riviera.
  • waves as one of the most expensive restaurants in the world and catering
  • Nomade, Nest and new developments from existing resorts like Jashita, Sanara and Be Tulum, including high-end luxurious offerings never before offered in the area.
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  • The new development is inspired by nature
  • All the materials we use are 100% natural, the wood we use is 100% recycled,
  • When discussing the future of Tulum, Sebastian says, "I see how the evictions affected the image of Tulum and it is going through tough times. We want to preserve the magic of Tulum, protect their people and the nature, there are more initiatives towards sustainability, and you see how the locals and the hotel's restaurants and business owners are shifting to the ideal of keeping Tulum safe.”
  • restaurant features amazing vegetarian food.
  • hift in hospitality is toward a light construction with light elements and materials, with very low impact on the ground and the ecosystem, while still maintaining high levels of comfort. It's all about the experience.”
  • “In our properties, we are also implementing sustainability initiatives, and our goal is to become 100% sustainable, we are looking at new ways to approach energy, water and food.
  •  Our design and mantra are Natural Simplicity.
  • The Sanara Jungle Villa is set back enveloped by a natural green garden
  • Daniella, have now been so embraced that we are launching The Real Coconut product line as well as opening restaurants with USA mega companies, Whole Foods and WeWork.”
  • eco-tourism with agricultural initiatives.”
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    I found this article to be extremely interesting since I have been wanting to travel to Tulum for a while now. I was also aware that many of the hotels are focused on preserving their natural resources and maintaning their beautiful town, but I did not know to what extent. One thing I found to be so important was how many hotels are vegan or vegetarian. At first it doesnt seem like a huge deal, but when one realizes how the consumption of meat is bad for the environment, it really makes a huge difference. I think it is really cool that Tulum is trying to create menus that are better for the environment and healthy for their guests. Another thing that the article examines is how the new hotels in Tulum are staying true to their town and keeping things natural. For one example the hotel called Be Tulum is using materials that are 100% natural with wood that is 100% recycled. With having every detail of the hotel with purpose, it really changes the atmosphere of the hotel for the better. The idea here which the article explains is that hotel and shop owners are trying their best to keep Tulum safe and sustainable. The owner of Be Tulum said he was implementing sustainability intiatives and finding new and better ways to approach energy, water and food, which I think is what they are doing by being vegetarian. Overall there seems to be a movement of green initiatives in place for the future for Tulum.
jmore044

A Necessary Evil: A Look at The OTAs - Hotelier Magazine - 0 views

  • So, what’s the issue? For one, the whopping commissions the massive web-based entities take, routinely in the 20- to 30-per-cent range
  • Hotels won’t give them any parameters at all, he points out, and a different pricing model will have to emerge. “They won’t necessarily take commission or such, but they might charge you just to drive people to your site. It’s a scary idea.
  • The net result, says Estis Green, whose company conducts hotel data analytics, is that hotels can’t really compete on price alone anymore. It’s why, in today’s new reality, competition is a game played with other factors, including value-added services, rates based on multiple nights’ occupancy or other inspired — even desperate — offers devised by hoteliers.
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  • The ultimate trick to navigating the new landscape is for hoteliers to gain a better understanding of their customers, and to apply that knowledge in a way that’s mindful of the distribution channels that deliver them.
  • Consider also the slew of limitations OTAs impose on their partner hotels regarding details such as the cutoff point at which unsold inventory is restored to the property for its own sales efforts. And their very presence irks a lot of hoteliers, who grumble that they’ve lost control of their own assets, a reality made even more bitter because they invited the snakes into their own meadow. “In my humble opinion,” sighs Jeff Froehlich, director of Sales and Marketing at Vancouver’s Shangri-La Hotel, “Hotels created the monsters that are OTAs.”
  • Certainly OTAs are a high-cost channel, but every channel has fees, and the potential in any market is different based on those channels. An independent hotel on the beach is probably using an OTA more than a branded five-star urban hotel that has its own loyalty program.
  • The optimal channel is one that leads directly to the hotel itself. The dollars spent by guests who book through a hotel’s website are pocketed by the hotel. To that end, operators might improve the look of their websites, include better content, post quality photos and generally ensure the site is superior to the competition. Additionally, they might spend some time contemplating value-adds: including free breakfasts, complimentary room upgrades and late check-ins. Loyalty programs also serve as powerful anchors for an increasing number of hotels. When someone buys a room through an OTA, he doesn’t enjoy the benefit of added points to his standings with the property.
  • Online travel agents are evil, Froehlich says, but necessary. “There’s no point trying to put the monster back in the box.” And no one is disputing OTAs’ right to real estate in the hotel universe. The notion that OTAs have grown too big for their britches notwithstanding, says Le Saint Sulpice’s Di Re, doesn’t mean hoteliers are talking divorce. “We have no choice,” he shrugs, conceding the fact the online agents have massive marketing power. “You’re damned if you do, damned if you don’t.”
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