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The Augustine Casino in Austin, Texas has partnered with Epicor Software Corporation in order to expand their business capabilities. Epicor is a global provider that has offered industry-specific services for over 40 year. Their HCM allows HR managers to track employee data from application to retirement

This article states and summarizes the release of recent study findings related to Tourism Research-Tourism Management. According to news reporting, the research states that Asset-Light & Fee Oriented Strategy (AFLO) has received widespread attention and implementation across service sectors like the hospitality industry.

Here is an article that discusses an event management software that I first used with SoBe WFF. It has hit more popularity as of late, and FIU uses it regularly as a University.

Tomorrow's World surveyed 250 restaurant operators and their customers on the their thoughts on emerging technology in the industry such as facial recognition, artificial intelligence, voice activation, among others. 50% of guests said this technology could improve the guest experience. Today's restaurant operators are finding ways to increase guest satisfaction, which involves having the ability to purchase products in the simplest of ways. EPoS has a huge role in this, and should be used to stay a step ahead . Technologies should be implemented and work together, operators should work on a collective, open platform with a POS partner willing to adapt, change, and adopt new technologies, which essentially can grow the business.

This paper was published in the International Journal of Retail & Distribution Management. A study done "in-store proximity marketing: experimenting with digital point-of-sales communication". At the time of the study, 2017 people were not very engaged in the advertise or promotion offered. Maybe with the updated technology of 2021 Proximity marketing can be more effective.

This article uses research information from five star hotel in Jakarta to scope out the feasibility of IT investment in hospitality to determine the value and tangible/intangible benefits of IT implementation. These hotels include the Grand Hyatt Hotel, Mandarin Oriental Hotel and Ayana Midplaza Hotel Jakarta. It is agreed upon by industry professionals that technology can improve business effectiveness and efficiency. Implementation of IT is one of the strategies to improve hotel performance, and as the development of information technology in hospitality has an impact on improving service quality, reducing costs, increasing productivity, gaining competitive advantage, and improving bottom line profitability. Research on this subject determined that most companies do not have procedures to see how effective IT investment has been. This article uses research to see hoe effective spending on information technology has been by means of financial evaluation, and secondary research that evaluates investments in the system. As a result, the analysis determines that in five star hotels in Jakarta, IT investment is quite beneficial for the hotel business process.

This article is a paper on understanding how different people react as an interest in knowing about security measures in advance of an event. This practical implication would result in event organizers understanding whether they need to communicate their risk management strategies, and if so how they can best achieve proper communications. Most existing taxonomies of this nature tend to identify customers based on risk perceptions alone, this research expands on such work by considering attitudes towards both risk and security based on the nature of the people in questions. This ranges from overthinkers, investigators, naive, ignorers, survivalists, and optimisers. Based on the type of person surveyed, examiners determine that risk and security perception may or may not influence even attendance, depending on their audience. Determining the type of attendee to a specific event will help managers position themselves to more effectively tackle and communicate risks and security matters

Sabre, a long time leading technological provider for the travel industry has recently partnered with the Southeast Asian regional carrier Firefly. This allows for expansion to destinations such as Malaysia, Southern Thailand, Singapore, and Indonesia.

This market report from Hospitality Ireland shares the story of CBE, a Dublin and Mayo, Ireland-based firm that is offering cutting-edge point of sale software systems to a broad variety of hospitality businesses as the Irish hospitality and tourism industries are experiencing a resurgence after several years of recession. CBE's flagship technology suite is the PAR PixelPoint POS solution which vertically integrates more than 200 information systems and solutions (e.g. kitchen order displays, online reservation systems, guest loyalty programs, online ordering, pay-at-the-table solutions, invetory/purchasing management) that would usually operate independently. The integration of all of these systems has allowed CBE to develop customized solutions for clients ranging from small pubs to restaurant chains and hotels. Their high-profile clients value the efficiency offered by the integrated systems. Because the systems responsible for monitoring and reporting in multiple areas are able to share data, the PAR PixelPoint solutions act as more than check-printers and payment-takers. They work together as an automated MIS manager. Cross-area reporting allows large, complex operations like "the Louis Fitzgerald group to make informed, proactive business decisions to drive revenues across their organization". The CBE systems are hailed as being intuitive and streamlined. Their customized service is also lauded, and they continue to innovate (e.g. cloud storage of POS data) in the interest of offering more robust, timely solutions.

Travelport's recent survey found four trust gaps that exist between the travel industry and its consumers. One of those is data privacy, with only 40% of travelers currently trusting companies to responsibly use their data. While the majority of consumers are still not comfortable with companies using any shared data, they are most comfortable with them using data that was sourced from the company and not acquired from external companies or mining.

Several states have implemented some form of biometric privacy laws, with the gold standard coming from Illinois. Illinois' BIPA allows for private enforcement, stiff fines, and paying of attorney fees. BIPA prohibits collection, capture, purchasing or receiving a customer's biometric identifier/information. Safeguarding this data is perhaps more important than any other because it cannot be easily changed, if at all. Current lack of federal law and a patchwork of local regulations means that businesses and employees must be knowledgeable of rules and rights that affect them.