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This article goes into depth directly within the Malaysian hospitality industry, of using mobile wallet specifically in restaurants. The Malaysian country wants to to only use mobile wallet however the citizens are mostly cash users. Mobile wallet or M-wallet is used on our telephones that hold our credit/debit card information and have the ability to pay services, people and more. It can be used in stores, restaurants, online and through applications. Malaysia would like to shed light on the m-wallet for their country to shift to a cashless society. As Covid-19 is a way for the m-wallet to be more seen and used to prevent cash exchanges therefore preventing spreading germs. It then goes into the theories and hypothesis of m-wallet as a whole; the technology used. There was a total of 450 questionnaires and 413 responses for the data in whether using mobile wallet was efficient and the level of difficulty it holds. While in this day and age we all have the ability to use mobile wallet. I believe this change in Malaysia will attract tourism from Americans being able to use m-wallet. This will then limit the currency change and we will be able to use our phones for payments without having to exchange money and being able to be as contact-less as possible. Now, while I do not know what the effects of Covid-19 have been in Malaysia, if the mobile wallet is now their everyday use. I hope that their shift has started to work and is making progress.

Shift4 develops payment technology for various types of business. The hotel I work in uses it to process gift cards. This article describes the company's newest endeavor with emerging technologies, in this case Google Wallet. Companies using Shift4 will now have the functionality of letting customers use Google Wallet, paying for a purchase by tapping or swiping your cell phone on a special screen, in a seamless integration with their current POS. Google Wallet or the iPhone Square Card Reader are technologies that businesses need to take into consideration when developing or enhancing their POS. Shift4 seems to be the front runner in offering this add-on. I imagine other payment developers will follow suit.

The article discusses the results of a study done on digital wallets, or m-wallets as the study calls them. The study primarily looks into how and why consumers are transitioning to and using digital wallets. The study hypothesized that PCM or perceived collectivism would majorly influence whether or not a consumer switched over to a digital wallet, but that was not found to be true in the context of the study. The primary reasons why consumers are adopting digital wallets because it's convenient and easy. In regards to digital wallets and the hospitality industry, guests are and will be using digital wallets to pay for their meal/stay/service. Digital wallets make it easy for guests to split payments or pay each other back when sharing an experience.

This paper discusses the increasing usage of the mobile wallet in restaurants and how this technology is changing how restaurants operate. The main disruption the mobile wallet is causing are challenges for smaller restaurants to remain competitive without offering mobile payment options. Larger franchises have easier access to funds necessary to make the switch while smaller operations struggle to fund needed technological upgrades. In addition to this, while many find offering mobile payment options to be a competitive advantage, this paper has shown that people rarely exclusively use mobile payment methods as most continue to also use physical cards and even cash. This makes it difficult for many managers to justify the expenditure on mobile payment systems because while lacking them may make your competitors that do more appealing, acquiring mobile payment methods may not actually increase your customer base at all.

 In the customer survey the mobile POS requirement is high, and the online payment is also popular among consumers. The trend is obviously and the development of such technology will become beneficial investment for the company.  

This article shows us the result of VSR Magazine's first annual "2012 POS Study". The result indicated some developments and some worries of end users. 28% current POS were not well integrated into other IT systems, the POS is not ready to grow with their company, and it is difficult to add additional modules or functionalities to the current POS. But it also indicated negative perceptions of wireless POS have given way to a more positive outlook. Most of them wanted mobile POS capabilities to be the top technology features for next POS solutions because of three reasons. Firstly, mobile POS is vary from improving the customer experience. Secondly, mobile POS providing associates with better tools. In addition, it speeding up checkout and providing a more mobile workforce. Most of them wanted E-wallet payment in the next POS. some others were interested in near-field communication payment, while very few people want future POS to recognize near-field communication coupons.

The article talks about the results of first annual "2012 POS Study." The study were POS were not well integrated into IT systems 28% that the POS is not ready to grow with their company(26%) and to the additional modules or functionalities to the current POS ( 30%). Secondly, the study also shows the negative perceptions of wireless POS have given way for positive outcomes. For example, they want mobile POS capabilities were the top technology features they want for the next POS solutions. According to reports, restaurant operators have a wish list of anticipated POS platforms that go beyond mobile POS. Finally, E-wallet payment was the most widely recognized new payment option, with 36% of respondents that they want it with their next POS.

This article provides a brief overview of the emerging trends for hotel management information systems. The trends focus on easy mobile access, unattended point of sale, radio frequency identification and near field communications. An increasing number of hotel are using the the cloud for on the go mobile connectivity to their POS systems and revenue management software SaaS. You can manage your hotel from anywhere and be up to date instantly. This trend and the next eliminates the need for desk or office time. Lilipad has created an I-product that allows guests to perform their own transactions at I-Pad kiosk which eliminates time at the front desk. The other large emerging trend is tracking devices that can be implanted in phones or even loyalty cards that link to bank and credit card accounts replacing the traditional wallet. While other articles say there is no rush to cellphones replacing wallets just yet, hotels like Aloft are using RFID's in there loyalty cards eliminating the issue of room keys. Notice in all these trends that the face to face contact with guests that we hospitality students enjoy and train for is decreasing with every new technology.

This article was very informative about the effect of mobile tech within the hospitality indsutry. It definitely broke down how hoteliers were not very open to using this wireless technology but how the pandemic gave that push to hoteliers and now they are noticing how much travelers enjoy it. Hence, they are innovating the mobile access and enhancing their guests experiences with mobile access solutions such as food ordering, contactless payments, encouraging loyalty with mobile app download and to gain promotions, control in-room amenities, and more. This article also touched upon the increased security and reduction of lost or stolen room key, as it eliminated the need of a phsyical key. Essentially, mobile technology benefits the industry in the long-term.

I myself have a Square and swear by it. I use it to sell homemade goods and trinkets and fairs, as well as sell baked goods at fundraising events. The Square app and unit are free (after registry refund) and are simple to use. Just connect it to a bank account and you are off. You can take and keep track of both cash and credit card payments. Plus inventory tracking is easy. The Square turns any iPad, iPhone, iPod or android device into a traveling POS system. Plus there is no paper involved so it's a great first step to running a Green business. Square is the POS solution for small businesses. 

this is a good article that goes over some trend changes in events, such as the Super Bowl, with regards to green initiatives. the Super Bowl committee developed a list of programs to make the event more sustainable; donating carbon credits, recycling, free bike programs, and more. I specially found it interesting that they recycled all the promotional material by collecting it and making it into other consumer products such as bags and wallets. I've always wondered why events as big as this one dont have recycling programs for the incredible amounts of wasted promotional items. When you think about it, not only does this help reduce waste but also helps generate some revenue from the products that are eventually sold. The article also shows that this trend seems to be happening at all levels from the committees, to the teams, and even the consumers! 

From this article,I think it is amazing to have such revolution of POS system. First of all, POS system itself is wonderful for the hoteliers all these years. The latest i-trends and NFC put it much further step to not only free the employees,but also bring efficiency to the customers. It is said that "the point of sale on the move" which free the employee to use the mobile device to control everything it matters of the business. It makes hoteliers more flexiable and at the meanwhile, it provides quantity information. The other innovation here is that there is one IPAD POS kiosk which allows self-service card swiping system so the customers can complete their own transaction. Though this technology is the only IPad enclosure, it help eliminate theft and tampering. Then ,when the growing trend of Near Field Communication comes, it free the customers another further step to eliminate the necessity to carry money/credit cards to pay their bills. This technology is also come with the smartphone by just swiping the mobile device across a special kiosk at the counter, and the payment is done quickly. This technology also developed another growing technology "RFID" card readers. Another name for the NFC is the digital wallet means that a customer's device can store all their bank account details and credit card information with no need for a real wallet. That's amazing for the people who are not good at financing. This technology can really impact the hotel market and bring the competitive advantages for the hotels. It's a new trend for the hotel to update themselves to level-up. This trend is also fit the market nowadays, the consumer is more and more younger, they curious about the high-tech things, the success of Apple proves this trend. In order to meet with the customer needs in current hotel industry, this technology is worth to have a try.

This article talks about the importance of POS systems in the hospitality industry and the new technological trends that are affecting it. POS systems are extremely important to hoteliers primarily to keep track of sales and bookings. With recent technological developments though, POS systems have revolutionized that hospitality industry by increase efficiency and production. The newest trend in these accounting and POS systems are cloud-based technologies. I believe this type of technology will allow for busy hotel managers to track all accounting information through either a smart phone, PC, or even tablet. This type of technology, as stated in the article, would allow for managers to keep track of sales data and profits even when they are away from the office. All in all, I believe this is a very helpful technology for hotel operations and will benefit the industry in the long run.

Allow the customers to to use smartphone across a special kiosk at the counter to pay may benefit restaurants a lot. It may reduce the stress of the servers in the peak time. Customers no longer waiting a long time for the servers to get their bill, they can pay by themselves through mobile devices. Moreover, the customers do not need to bring their wallets to the restaurants which may improve the security of the restaurant environment.

In this article they talk about how vendors are using "mobile payment system." They explain there are two types of mobile wallets, open-loop and closed-loop. A Open loop is using apps like Google wallet that you keep major credit cards and closed-loop would using payment method for a certain restaurant or vender. They went on to explain how the Federal Reserve states that 17% of smartphone users have use a mobile device at the POS in the last 12 months. The article went on to say that restaurant should start to embrace this type of payment because it gives the customers more options to pay. They went on to say that many of the new POS systems offer the ability to use virtual wallets and other types of payments. They are calling this new POS systems, mPOS. They state they are a great tool for quick service restaurants. You can see how this is explaining with the commercials of Chase Mobile Banking. In the article they mention "mobile-to-mobile" transactions. In the commercial they show you how a mom forgot to pay for a field trip but she can instantly send a payment to the classroom mom and not have to worry later. To me, it is an interesting concept. I have tried mobile deposits and accepting moneys via email transfers.

The Alibaba hotel in China has incorporated several e-business components that decrease the hotel's cost of human labor drastically. The traditional front desk check-in process is replaced by podiums that scan guests face as well as documents. To check-out, a button is pressed on an app which locks the room and automatically charges the guest through an online wallet. Apart from hotels, Alibaba has also launched projects for grocery stores and book stores.

It seems that stores have just begun to jump on the self-checkout process. However, the self-checkouts are old news, the technology that is coming out now, known as "Grab and Go" is creating an even more automated process. This technology can allow you to take an item off the shelf (update inventory immediately) and simply walk out of the store, without ever having to take out your wallet. Spending money is becoming easier and easier, allowing consumers to consume more than ever. Some pros of this technology include, customer loyalty (personalizing the customers experience), lower overhead (saving money on labor costs and extending hours), and reduces shrinkage (real-time inventory tracking). Technology is improving so quickly that it is hard for companies to keep up and stay up-to-date. For example, the self-checkouts have just become a norm; how long until they are fully replaced by "Grab and Go?"

The article discusses how the inclusion of mobile platforms into hotels PMS and Master digital wallets have streamlined back of the house operations and the guest experience. Mobile PMS allows guests to check in/out, unluck doors, make requests, check information, and make payments all from their mobile devices, which enables employees more time to provide a more personalized service to each guest. Mobile Payment is an important part of a complete mobile guest experience and Master digital wallets can integrate various payment methods to a hotel's booking engine, POS and PMS that adds to the convenience and personalization of the guest stay.

"A New Meeting Frequency" discusses near-field communication (NFC) and its gaining popularity with the meeting and event planning industry. This form of communication enables smart devices to have communication between each other; one acts as the writer, the other as the reader. According to meeting tech consultant Corbin Ball, "NFC marks the next step toward a cashless and paperless society".  Barclaycard and Chase, just to name a few, have adopted ISIS Mobile Wallet which lets customers make payments and collect rewards. "Industry professionals are beginning to see adoption in interactive events and business-to-customer trade shows", and are present in some current NFC applications. Contactless payment, automated ticketing, social networking, exchange of information (maps, business cards), registration, attendance access and control are some of the major ways this technology is utilized presently in the industry. Usage is slowly on the rise, particularly with regard to corporate networking events, and potential is huge.  NFC technology is extremely innovative, saves money and can be a great marketing tool.

This article introduced a technology has been applied in Europe and Asia for years that is Key-card management. This key-card management system links to heating, cooling and lighting system in guestroom with a monitoring in a slot besides door. In Europe and Asia, it has been demonstrated key-card management system is a successful system, that can save 20%-40% energy bill inside guest room. Although US hotels don't apply this system at beginning, now, more and more hotels has taken key-card management system. The hotel GM which taken this system said that is save a lot of energy bill after using this system.

This article talks about how hotels have the opportunity to conserve energy. It is known that many hotel guests are usually unaware or disinterested on how much energy they waste in their hotel room because they've already paid for the room. However, many of us are very conscious of how much energy we waste at home because we do in fact need to pay for that. So why don't we do it in hotel rooms? It comes down to convenience. When you're in a hotel, you don't worry about bills or energy or what harm you are doing to the environment or to the hotel's wallet because you are simply on vacation. However, key card management systems allow guests to save energy without the hassle of walking throughout the room turning off every light, faucet and air conditioning. Instead, saving energy is now as simple as leaving your room. With the key card management, energy management is in affect as soon as the guest pulls out the key card when leaving their room, and as easy as placing it back in the slot when they return. This is an effective, simple way for guests to save energy, while still on vacation.   

Domino's information technology as a huge competitive advantage for franchise owners is discussed in this article. Kevin Vasconi is the proud chief information officer of their e-commerce platform. "Our iPhone, Android, and KindleFire apps are all number one or two in their respective categories", according to Vasconi. The e-commerce platform provides "capacity on demand" to accomodate the increasing amount of customers using mobile/online ordering. An example is the e-commerce platform taking orders on a night when the store is ultra-busy. Vasconi also touches upon new upcoming technology projects such as digital wallets and payments, and responsive web design. He feels that these technologies "have a lot of promise to deliver tangible value for the customer". Overall, user-friendly interfaces are present no matter which way a customer tries to order, and this ultimately helps to ensure good e-commerce.

This article looked at the views on IT investments of Hospitality Technology's Editorial Advisory Board. The Board represents a variety of hospitality industries. The article focused on areas of improvement, emerging technologies, IT priorities for 2012, "wish list" IT investments, and more. Among the areas for improvement, guest Wi-Fi and mobile apps, loss prevention technologies, and social media targeting older clientele topped the list. Older guests connecting to and understanding social media are a worry among many of the Board members as well as lack of standardized, secure payment methods. Many also mention that their current systems (POS in particular) tend to hold them back from implementing new IT technologies because they would not be compatible.  Most Board members listed having mobile devices that could be used for a variety of purposes on the guest end as well as on the business end would be top on their "wish list" for IT implementations. With almost everyone owning smartphones today, I think this would be the smartest and most effective IT implementation to invest in. Many customers and guests are looking for easy and accessible ways of navigating through the hotel and restaurant environments without extensive help from others. Since many people, especially the generation coming up, are more and more attached to their phones and tablets, mobile apps for nearly everything seems like the smart way to go.  Cloud-based servers were a close second in terms of what they wanted in invest in. Many of the Board members pinpointed technologies that have been around but are still new, especially in their respective areas, when speaking of useful emerging technologies. Mobile apps, tablet and 73456

this article gives a great overview of the steps leaders in the Hospitality industry are taking towards new technology. In this article members of the industry were interview regarding weaknesses in the current hospitality market as well as emerging trends that each believe is in rapid increase. Some of the answers give very interesting approach towards technology. Although, overall it seems that the number one emerging technology is the use of cloud-based/mobile-based services.

Unlike many articles here, this article focuses on modern technology for cruise ships. What it talks about is top ten cabin technologies which will enable cruise liners to increase guests' experience and its profits. Among the top ten, there are some remarkable technologies. First of all, biometrics will play an important role onboard because it will enable both cruise liners and guests to save great time with facial recognition, touchless palm and iris scanning. Guests will no longer have to wait in line to get into/out of the cruise ship. Second, RFID, Radio Frequency Identification, will be another key technology. This is also beneficial to both sides, guests and cruise operators. With RFID wristband or ankleband, guests do not have to bring their key cards and wallets while doing activities. Also, in-cabin sensors could detect whether guests are present, helping room stewards figure out when they need to clean the cabin, and conserving energy. The last notable cabin technology is cell phone. With wireless-enabled cell phone, guests will soon be able to open the cabin door, make a reservation for restaurants and other facilities such as spa, massage, and shore excursion. As cabin technology has greatly advanced, guests would rather spend their time in the cabin than going out to the decks and public spaces such as casino, bars, stores, ets., with their wallets. This is definitely not good news for cruise operators, but all of these great technologies make guests' experience onboard better and easier, increasing in guests repatronage and revenues.

Apple has created momentum for POS enhanced technology with it's announcement of the new Apple Pay platform. No longer will customers need to search wallets or purses for cash or credit cards to buy products, no longer will customers wait for and sign receipts. This new e-wallet tech will allow users to make fast transactions using their Apple smart phone. Major retail establishments such as McDonalds have signed on to promote and provide the necessary catalyst to make this technology mainstream. The benefits are very clear, with the increased transactional speeds promoting better customer service and also increased throughput at the retail counter. And this will also enable smaller companies enhance their profitability by utilizing such an easy purchase platform. How does this new tech work? Very simply, it users "near-field communication technology or NFC, which allows for the transfer of small amounts of data between two devices held closely to one another." Just tap your iPhone to the terminal and the transaction is complete. The concern for data security still exists, however "Industry experts will be watching as customers road-test Apple Pay." Apple Pay and similar products from Apple's competitors are the future. Businesses that embrace this technology will be in the enviable position to cater to tech-savvy customers and will see increased revenue as a result.