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anaslip

Goodbye Paper Menus? Restaurants Test The Water For Tablets : The Salt : NPR - 0 views

www.npr.org/...ts-test-the-waters-for-tablets

restaurants Tech

shared by anaslip on 03 Jun 20 - No Cached
  • "There's a clear advantage to digital menus," says Lucas Paya, wine director for José Andrés
  • Each dish at the café has a photo and description, and suggested beverage pairings. "That way, if you're with a date and you don't know much about alcohol, you can still act like you know what you're doing," says owner Steve Martorano.
  • Despite the bounty of content these new digital menus offer, there are some advantages to the paper version
  • ...8 more annotations...
  • Instead of a traditional leather-bound menu, I was handed an iPad.
  • An app called SmartCellar guided me to search for wine by grape variety and climate zone.
  • While paper menus, which have been around for centuries, still dominate the restaurant world, a growing number of restaurants are singing the praises of tablets to better serve their customers.
  • "First, there's the amount of content you can display, which is impossible on paper. And there's the real-time capability. I can update the list at a moment's notice online from anywhere in the world."
  • Now that menus are going digital, plenty of apps and software are vying for restaurateurs' attention. There are MenuPad and eMenu for menus, and Uncorkd and Wine List for wine.
  • One of the most robust is Aptito, which rolled out in mid-2011. It has intel on dishes and drinks
  • Empowering the diner turns out to be one of the greatest benefits, from the restaurant's perspective.
  • the menus also seem to encourage people to spend more: Since they debuted, Martorano says he has seen a 23 percent increase in sales.
  • lizanoalex on 03 Jun 20
     
    New apps are being developed for digital menus. Pros and cons and tablet menus and traditional menus. Many restaurants around the world are already implementing this type of technology.
  • helenwowotou on 03 Jun 20
     
    The apps are searching within several options. Apps are various while somebody is searching. I like the example to show on menus that wine would offer grape variety and climate zone. There are more offerings on iPad about food suggestions. While clients are taking an option inside, everyone should take an insight. They are going on SmartCeller for e-digit selling. Even some of the groups are keeping software digital menu inside. How many more options are keeping to get papers and get owners. Data source are concerning more about processing like reservations online due to everyday data source. If there are more current contents. I would like to be offered more about networks and payments solving via cards no matter member cards or savings cards.
  • anaslip on 29 Jun 20
     
    This article helps us to understand the benefits of eMenus. The main point is that eMenus do not replace waiters or waitresses but help them. For example, it lets people see the actual pictures of the dishes so they are more willing to order something new and maybe even something more expensive than usual.
irinadolgopolova

6 0cBenefits 0c 0cof 0c 0ca Food & Beverage 0cPOS 0c 0cSystem 0c 0c 0c - 1 views

www.embedcard.com/...d-beverage-pos-system-benefits

technology Tech software hospitality POS

shared by irinadolgopolova on 29 Jun 20 - No Cached
  • An effective POS solution for restaurants, bars or food service at attractions, entertainment and leisure venues can streamline a restaurant’s activities, saving time processing orders and money due to potential human error and customer loss.
  • The great thing about restaurant, entertainment or fun center POS systems now is that as they revolve around cloud-based software, the costs to upgrade to update is much lower as the equipment is already there and ready to go.
  • Once you’ve set up your entertianment POS or fun center POS system you must transfer your menu into the POS software to enable your servers to quickly record the customer’s order and allow for the customer to be charged the correct amount. To make the most out of the inventory management you will additionally have to record existing levels of stock, and how much each item on your menu depletes the respective products within your inventory. This will also mean that you must consistently update the inventory levels when they are replenished.
  • ...10 more annotations...
  • Waiters have continuous mobility around the restaurant, while clearly communicating and recording orders. This gives the customers the convenience of table side ordering, whilst also allowing the orders to recorded and distributed seamlessly.
  • Another great benefit of using a entertianment POS or fun center POS system is that it avoids a lot of human errors in the communication between the waiters and the kitchen or bar staff. The cloud based system means that the orders are clearly recorded for the staff, forgoing any potential penmanship or shorthand issues.
  • Inventory management is another great feature of the entertianment POS or fun center POS system and it will allow your business to keep up to date with its inventory levels and knowing exactly when to restock their goods.
  • Through the continuous tracking of your levels of inventory, you’ll be able to identify trends in how each of your individual levels of stock are used in specific times. Not only can this aid in the planning and managing of stock, but it will also identify which products are popular within specific times of the year. This is valuable information and can be effectively utilized through your promotion and marketing, enticing more people to your family entertainment centre.
  • A entertianment POS or fun center POS system with a modern payment processor can allow your business to stay up to date with the majority of businesses, accepting credit cards and allowing customers to use their tap and go cards or functions like Apple Wallet and Google Pay. A entertianment POS or fun center POS system will also greatly improve the overall speed of the checkout process, making hard copies of orders expendable and recording them digitally in real-time.
  • Theft control may not seem like a particularly pressing issue, especially if your products are behind the counter and require customers to order and pay for them before accessing them. Regardless, a entertianment POS or fun center POS system will make you aware of any potential issues of theft through tracking what is ordered and what is paid for.
  • It is important to have set measures for staff to follow in recipes, which allows you to see how much inventory is actually left compared to how much should be left based on the inventory management system.
  • it can also be utilized in the building of customer relationships. Collecting customer details, namely an email address, will mean that you can communicate with past customers after their visit.
  • Managing an entertainment business requires a great deal of organization throughout all levels of the business. POS systems offer a great range of benefits aiding in the simplification of many business processes, from inventory management to staff management.
  • Clearly managing time clocks, scheduling which employees work each shift, keeping payroll up to date are all tasks entertianment POS or fun center POS can potentially assist with.
  • irinadolgopolova on 29 Jun 20
     
    In this article the food and beverage POS systems are described and discussed. The author explains why POS systems are important for the restaurants and entertainment centers, how to build those systems, how much would it cost to the businesses and what POS is exactly. Other than that, the benefits of installing POS systems are pointed.
nbakir

Reopened restaurants reveal dining's 'new normal': Masked waiters, e-menus and booth di... - 0 views

durangoherald.com/...323590

hotel technology hospitality

shared by nbakir on 07 Oct 20 - No Cached
  • nbakir on 07 Oct 20
     
    Heil and Carman (2020) begin by highlighting the current changes in the restaurant business, where social distancing, protective gear, and reduced capacity are the norm as a result of the coronavirus pandemic. The resulting effect is the limited interaction with customers, eliminating the warm, welcoming customer service nature of waiters and waitresses. The focus of the paper, in this case, is on Georgia, Alaska, and Tennessee, which allowed the reopening of restaurants and other eateries. Some of the provisions instituted include limiting the restaurant capacity to 25%, such as in the case of Alaska. Resultantly, with expected low revenues, only approximately 5% of restaurants in Alaska have opened. However, in Georgia and Tennessee, restaurant owners provide that they may not be able to implement safety guidelines among their employees, given the surprising nature of the reopening provisions. However, some businesses are prepared, instituting internal measures to couple the governmental regulations (Heil and Carman, 2020). However, those reopening are faced with logistic challenges, as issues such as storage space for extra furniture are required. Other costs, such as air scrubbers, which are expensive, may also be required in addition to the mandatory sanitizers, increasing the costs of operations. With regard to technological focuses by the restaurants, some have developed disposable menus, while others have generated QR codes for customers to get access to digital menus. On the other hand, restaurants have had to pay above minimum wages, as they seek to attract employees back to work despite the coronavirus pandemic. The creation of the Paycheck Protection Program (PPP) is highlighted as the underlying survival of businesses during the pandemic period. However, while the pandemic appears as having resulted in a need for high adaptability, Heil and Carman (2020) provide that "opening at limited capacity means (ability to operate) at full force once normalcy
sdavi111

7 Steps to Securing Your Point-of-Sale System | PCMag - 0 views

www.pcmag.com/...ring-your-point-of-sale-system

shared by sdavi111 on 06 Oct 21 - No Cached
  • Consider how the Target store hack in 2014 was one of the biggest point-of-sale (POS) system data breaches in United States history that exposed more than 70 million customer records to hackers, and cost the retailer's CEO and CIO their jobs. It was later revealed that the attack could have been avoided if Target had just implemented the auto-eradication feature within its FireEye anti-malware system.
  • the reality is that most POS attacks can be avoided.
  • be sure your company has a virtual private
  • ...18 more annotations...
  • network (VPN) in place to safeguard data that's traveling back and forth on your company's
  • network.
  • Most of the aforementioned attacks have been the result of malware applications loaded into
  • the POS system's memory.
  • important point to note here is that a second app must be running (in addition to the POS app),
  • This is why iOS has traditionally facilitated fewer attacks. Because iOS is only able to fully run one app at a time, these types of attacks rarely occur on Apple-made devices.
  • otherwise the attack can't occur.
  • Companies such as Verifone offer software that's designed to guarantee your customer's data is
  • never exposed to hackers.
  • These tools encrypt credit card information the second it's received on the POS device and once again when it's sent to the software's server. This means that the data is never vulnerable, regardless of where hackers might be installing malware.
  • install endpoint protection software on your device.
  • Employees can steal devices with POS software installed on them, or accidentally leave the device at the office or in a store, or lose the device. If devices are lost or stolen, anyone who then accesses the device and the software (especially if you didn't follow rule #2 above) will be able to view and steal customer records.
  • Systems that connect
  • to external networks are more susceptible to attacks from hackers
  • Consider keeping things internal and secure, use a corporate network to handle critical tasks like payment processing.
  • you'll want to comply with the Payment Card
  • Industry Data Security Standard (PCI DSS) across all card readers, networks, routers, servers, online shopping carts, and even paper files. The PCI Security Standards Council suggests companies actively monitor and take inventory of IT assets and business processes in order to
  • detect any vulnerability.
  • sdavi111 on 06 Oct 21
     
    Even though this article is from 2019 it is still extremely relevant today. POS systems are found in most hospitality outlets and the chances for a security breach are high. I have often thought when I had my credit card to a waiter and they are gone for 10 minutes are they copying the number, is it being added to a database that can then be hacked? The importance of having the proper securities in place, the proper malware and security software is really important. Having had a catering company for 20 years I had to do PCI compliance tests every 6 months and for years I just handed it over to my IT to do the test. He would suggest things to make us safer and since it usually cost money I would shake it off. It wasnt until the credit card processing company i was using had a security breach that I realized how important these PCI rules were. It is something going forward I will always pay attention to!
cingram21

OrionStar launches 'Lucki', the robotic waiter - 0 views

roboticsandautomationnews.com/...45793

shared by cingram21 on 19 Sep 21 - No Cached
    • cingram21
      cingram21 on 19 Sep 21
       
      The OrionStar "Lucki" robot is a server that is promised to offer significant increases in profitability for a restaurant. The robot is dynamic in that it can offer fully customizable messaging, upsell, and improve loyalty programs. It is also able to integrate with many existing platforms. The robot can also act as a host by leading guests to the correct table.
  • t can also carry a load of up to 40 kg (10 kg maximum per tray) and serve to up to four tables on a single trip – reducing labor costs and increasing efficiency by 2-3 times that of manual delivery.
  • Equipped proprietary OrionStar technologies, including radar scanning, fisheye camera and RGBD multi- sensors, the robot achieves precise laser-based navigation and segmented speed control.
  • ...3 more annotations...
  • he company says its robot improves delivery efficiency and increases revenue for businesses through customer attraction, dynamic advertising and personalized interactions, offers a Covid-safe contactless delivery, as well as addresses the restaurant and hospitality industry labor shortage.
  • Lucki can work 15+ hours on a single charge,
  • It is estimated that the smart delivery robot can help bring nearly $8,000 annually in net profit to a restaurant.
  • dnune013 on 20 Sep 21
     
    "Lucki ensures safe, speedy and spill-proof delivery every time. Equipped proprietary OrionStar technologies, including radar scanning, fisheye camera and RGBD multi- sensors, the robot achieves precise laser-based navigation and segmented speed control." "Lucki also comes with OrionStar's AI-driven robot marketing features, enabled by the robot's six microphones, 360° listening technology, a 10.1-inch touch-screen, 1080p definition and ability to detect customers' needs within a 5-meter radius."
  • dnune013 on 20 Sep 21
     
    Lucki reminds me of the Archie robot mentioned in the lecture by delivering things. Lucki however is equipped with tons of input gadgets to collect data from itts customers and use them as marketing tools.
mmoutsatsos

Why Germ-Zapping Robots and AI Technology Could Be the Future For Cruise Ships - 0 views

www.cruisecritic.com/articles.cfm

Technology travel cruise touchless

shared by mmoutsatsos on 13 Jan 22 - No Cached
  • Cruise lines have arguably been well ahead of the game when it comes to new technology in the travel industry
  • -- even before the COVID-19 pandemic took hold in March and led to a global suspension of operations.
  • What COVID-19 has done is to add a more 'urgent' element that will force the industry to speed up that process of adding to the passenger experience and enhancing health protocols."
  • ...28 more annotations...
  • thermal imaging cameras to test passengers' temperature; the aim of the technology is to give a ship's medical team the information to decide whether a passenger should be allowed to board.
  • Royal Caribbean's fast track check in -- take a selfie and scan your own passport; Celebrity's facial recognition technology; MSC Cruises' artificial intelligence system, Zoe, an Alexa-like onboard assistant; and Princess' Ocean Medallion, a part-app, part token approach to customized cruising.
  • Princess Cruises' Ocean Medallion, for example, unlocks the door as you approach so guests don't need to touch their door handle. It was simply a luxurious feature pre-COVID-19; now, in our new world it, holds far more practical importance."
  • Another possible change passengers might see are disinfection tunnels leading to the terminal and an entirely biometric system operating in the terminal, according to Jennifer Willy, editor at the
    • mmoutsatsos
      mmoutsatsos on 13 Jan 22
       
      In our discussion we talked about how to justify spending money on technology and I believe this article does a good job at showing all the different tech the different cruise lines were investing in and how it todays day with COVID it has become money well spent. We also talked about disruptive innovation and how if a company doesn't adapt it will fail. The cruise industry see the move to things become touchless and have already taken steps to meet expectations.
  • Apple and Google both are developing track and trace apps, which can alert crew whether someone has been near an infected person.
  • "Most likely to be rolled out first across most cruise lines and port terminals is temperature scanning, for example, thermal imaging using infrared to detect elevated skin temperatures, not only at embarkation, but for monitoring throughout the cruise."
  • One of the aspects that we might lose, at least in the short term, is the personal touch --
  • "There are systems for air purification and pathogen removal for the whole terminal facility that could be implemented, along with UV lighting, and the obvious thermal imagining for temperature checks,"
  • touchless tech. This is already used widely by the lines in the form of apps, which allow you to do a whole variety of things -- often without the need to log onto onboard Wi-Fi.
  • ct as a keycard to open your cabin, to order and pay for drinks; make bookings at restaurants, shows and the spa; book shore excursions, check your account, track your loved ones or even control the lights and temperature in your cabin.
  • "For instance, a ship could use virtual queueing apps to limit how many people are able to go to a certain area at any given time, which would make certain there is no crowding at a lunch buffet, in the fitness center or at the pool.
  • MSC Cruises' geo-location wristbands mean you can find your friends or family wherever they are on the ship (using your app), rather than meeting them at a central point somewhere.
  • Ocean Now on some of Princess Cruises' ships, passengers can order food, drink and a selection of other products and receive them in a different location, away from other passengers or shopping areas.
  • "Royal Caribbean's Bionic Bar cocktail maker was surely little more than a publicity stunt when it was conceived but it now seems a prophetic move by the cruise line. People will be understandably worried about food and drink preparation -- and shared buffets in particular - when they return to cruising. We may see an increase in automation as a result."
  • Most of the major lines have been running with enhanced technology for a couple of years.
  • could cruise lines introduce some of the changes that are already being pioneered at hotels such as limited housekeeping, no room service and surfaces devoid of many items to help with cleaning?
  • whose LightStrike Germ-Zapping Robots (they've been likened to R2D2) are already being used in hotels, restaurants, food processing facilities, and office buildings -- and it has built protocols for cruise ships.
  • The robots use broad spectrum UV light to quickly decontaminate rooms and public spaces.
  • Xenex, Texas Biomedical Research Institute tested the robot against the virus that causes COVID-19 and it killed it in two minutes.
  • worried about touching surfaces in your cabin, just ask Zoe to look up information or power items on or off for you – MSC Cruises' voice activated Alexa-like speaker is in every cabin onboard MSC Bellissima and MSC Grandiosa, and is likely to be retrofitted onto other ships in the fleet.
  • "Voice tech will become important in the new touchless world too. Rather than having to turn off the lights or lower the blinds by hand, just ask 'Alexa' to do it for you,
  • "It will be an expensive time for cruise lines when they can least afford it. Lifelong cruise lovers will return after the pandemic ends but convincing new people to give a cruise a try may rely on ships becoming as touchless as possible."
  • I think onboard technology will augment the ways guests can communicate and interact with the crew, rather than replace them."
  • "Once again, completely replacing a human being is unlikely, and handing off conversations will be an important step."
  • Royal Caribbean found out to its cost in 2014 when it first introduced tablets for waiters to take orders, and were hit with a deluge of complaints because it meant waiters were buried in their screens
  • Cruising is all about the personal attention and relationships built with crew and other guests. 
  • "Personal contact with the ship board staff is and always has been a very important component of creating memorable experiences. The cruise product cannot eliminate that essence of the cruising experience.
  • He added: "Otherwise it will be just transportation from one place to another."
  • mmoutsatsos on 13 Jan 22
     
    This article talks about the different technology cruise lines have implemented and the future technology they plan to include as they move for a more touchless approach to certain things.
elena zhebrun

How Restaurants Are Using Technology to Deliver Better Customer Service - 1 views

www.forbes.com/...eliver-better-customer-service

Technology Hospitality business tech mobile

shared by elena zhebrun on 16 Jan 13 - No Cached
  • elena zhebrun on 16 Jan 13
     
    It's important for restaurants to start using these technologies, and it is expected to use technology more often in the coming year to order food. Solutions: Mobile ordering iPad order kiosks. Facebook ordering Tabletop e-waiter & checkout. Digital menu boards + smartphones. Games while-u-wait. Online coupons.
tbarn012

digital touch systems - 0 views

This article is about incresing the dining experience. With the digital tables you can order from your seat, you can interact using social media, increase sales and it convenient and less hassel o...

technology hospitality software business solution

started by tbarn012 on 23 May 13 no follow-up yet
Milagritos Guerra

Marriott International signs official agreement with iRiS Software Systems - 0 views

www.hospitalitynet.org/...4060863.html

shared by Milagritos Guerra on 01 Jun 13 - No Cached
  • Milagritos Guerra on 01 Jun 13
     
    This article talks about the recent agreement that Marriott and Iris Software Systems have signed for using an app that will allow Marriott restaurants to take a fresh approach to their menu presentation by turning them digital and presenting them on tablets for their diners. Therefore its restaurants can present their wine cellar or bar on a modern, clear, enticing and informative platform. Moreover the customers can view as much or as little information as they want. The app has two features called iRiS' "Shortlist" function and "Sommelier Specials". They allow customers who are unsure about a dish or drink can have an informed conversation with the Sommelier, bartender or waiter.The design, look and feel are made tailored for each specific brand of Marriott and are offered in three separate categories: Sommelier, Bar and Menu. According to Martin Bookallil, VP of IR at Marriott the Mobility in their Hotels is one of their key priorities. He said that iRiS Software Systems will provide them with practical software tools that enable Guest facing operation to present and engage with their Guests in fresh new ways.
Marcos Oliveira

Mobile Restaurant POS Technology Helps Payment Flexibility - QSR magazine - 0 views

www.qsrmagazine.com/...pos-coming-smartphone-near-you

shared by Marcos Oliveira on 18 Feb 13 - No Cached
  • With smartphones getting smarter, smaller, and speedier all the time, concurrent advances in mobile point-of-sale technology are presenting restaurants with the opportunity to make their POS systems mobile.
  • There are now numerous POS platforms that leverage the iPhone and other mobile devices, including Android-powered smartphones and tablet computers like the iPad, so that restaurants can process payments in the field with a credit-card reader
  • Traditional POS has been very regimented and costly, but mobile is very adaptable, not only in terms of payment but in terms of marketing tools from an ever-growing number of third parties.”
  • ...8 more annotations...
  • While mobile POS is often touted as a boon to full-service restaurants—it can allow customers to pay at the table through a credit-card reader attached to a mounted iPad, for example, and waiters can log orders on a smartphone that zip back to the kitchen at 4G speed—the technology also has service-oriented benefits for quick serves
  • Beyond mobile POS’s value as a portable cash register is its potential as a conduit for invaluable consumer insight. Whereas restaurants are able to glean very little personalized information from credit-card transactions, they can learn a lot when customers use the mobile payment apps or opt in for an array of alerts and updates via their smartphones.
  • The mobile POS … allows us to capture valuable data that gives us a better idea of our customers’ spending and buying habits
  • mobile POS platform called Sage Payment Solutions for processing credit cards
  • Smartphones open up very exciting opportunities when it comes to business-consumer communication
  • As mobile POS technology evolves, an operator will be able to send coupons to opted-in customers’ phones based on their shopping habits or geographic location.
  • the potential of mobile POS far outweighs the peril. The technology is in its infancy, and new developments are on the horizon. These include near-field communication, which allows smartphones to share data with other devices that are in close physical proximity, and EMV cards, which have microchips that allow them to interface with mobile phones.
  • “mobile technology is in the first inning
  • Marcos Oliveira on 18 Feb 13
     
    With smartphones evlving and getting smarter, smaller and speedier it is allowing for advances in mobile point-of-sale technology especially in the restaurant industr. There are now numerous POS platforms that support both iPhone as well as android. Tablets and iPads are also supported so that restaurants can process payments in the field with a credit card reader. Traditionally POS have been very costly and structured; now with mobile technology the flexibility is convenient, fast and user friendly. New applications allow restaurants to store customer spending patterns without retaining their personal credit card information. the use of smartphones also opens up very exciting opportunities when it comes to business-consumer communication. Restaurants can send text messages containg discounted coupons to their establishments. The key is to not over do it as customers may become annoyed with too many text messages. This article delat mainly with the restaurant industry but did mention the evolution of technological advances with the use of smart phones. Form personal experience I have used my iphone and ipad to conduct credit card transactions utilzing squareD which provides free of charge a mobile credit card swiper that is connected to the microphone port of either the iphone or Ipad. there is not monthly contract or fee. The only charge is 2.5% per settled credit card transaction and the amount is automatically deducted from the batched amount and within 1-2 business days the funds are deposited directly into ones checking/savings account. This is convenient, fast, and easy. I have been able to secure payment right on the spot instead of either handling cash which is always a ahzard or the risk of accepting checks. the use of smartphones and tbalets have revolutionozed the way business is being conducted making it fast, easy, and convenient to both cutomer and busoness owner alike.
amcnair1992

Get your share of Christmas sales with your own gift card system - 0 views

www.hospitalitymagazine.com.au/...ristmas-sales-with-your-own-gi

technology hospitality software mobile

shared by amcnair1992 on 22 May 16 - No Cached
  • amcnair1992 on 22 May 16
     
    "ROLLER, an Australian-based hospitality and leisure software company, has introduced a new solution that will allow every business to manage their own, fully branded digital gift card system" This new system will allow smaller restaurants and retail stores to get a cut of that 2.5 billion dollars spent each year by Australians. The way the system works is simple, the customer goes on your website and purchases an electronic gift card they have the option to use it for themselves or give it as a gift via email or Facebook. Then when they want to redeem it just show the cashier/ waiter their code and they scan it.
yan xie

Mobile Restaurant POS Technology Helps Payment Flexibility - QSR magazine - 0 views

diigo.com/0reix

technology mobile

shared by yan xie on 24 Jun 12 - No Cached
  • yan xie on 24 Jun 12
     
    People use Smartphone more frequency, the Mobile POS system will bring more convenient for the customers. In this article, through mobile POS, the waiter can log orders on a smartphone that zip back to the kitchen at 4G speed-the technology also has service-oriented benefits for quick serves. The mobile POS will help restaurant to get some data from customers, and get the customers' spending and buying habits. And restaurant also can send the coupons to customers based on their habits and interests.In the future the mobile paying will be a lot faster than plastic card.
gaby bestulich

Ruth Chris ipad menus - 0 views

www.hotelmanagement-network.com/...pressipad-menu-app.html

restaurant tech

shared by gaby bestulich on 19 Jan 12 - No Cached
  • gaby bestulich on 19 Jan 12
     
    Basically the restaurant Ruth Chris is going to go high tech. They are tossing out their old menus and upgrading to having their menus presented on ipads along with the pictures to entice the guests to try something new off of the menu. It will also offer wine selections to partner up with certain menu items. I think that this is a smart idea. Yes, they will up their expenses on getting the ipads and keeping them all up to date but in the long run it becomes a novelty that the restaurant can offer. They only thing I would be worries about with this upgrade is that the restaurants would only need food runners and a few waiters for drinks. Most likely any question a guest could have would be answered by the ipad due to the explanations offered by the application.
krehman

New London Restaurant Has Interactive Touch Tables With eMenus and Digital Tablecloths - 1 views

gizmodo.com/tive-touch-tables-with-5060844

technology business tech

shared by krehman on 30 Jan 19 - No Cached
  • which boasts fully interactive tables with touch technology.
  • Customers are also able to order directly from the digital menu, reducing waiters to little more than human FAQs
  • like ordering a cab.
  • ...2 more annotations...
  • When customers sit down there are white spots for plates and an individual ‘e-cloth’ for each table. Customers use a touch panel to order food and drink or change their table top to one of the seven other patterns available.
  • menus have been exceptionally clearly designed and should be both intuitive and fool-proof for users!’ Project Designer Benjamin Webb commented.
  • krehman on 30 Jan 19
     
    This article highlights the innovations of eMenus and how it is not just a tablet on top of a table but a whole experience. This new restaurant in London expresses this philosophy. In the article a new technology has been created by projectors sitting above the tables in the establishment where each table could decide their tableware based on their tastes. They can also view the menu on their table and order. There are still servers available to answer any questions a customer may have but it is to be "full proof" and self explanatory where any customer could use the system. Features also include interactive games and even the ability to order a cab for when you are ready to leave.
linanzhang

How POS systems are transforming the hospitality industry | By Joshua Smith - Hospitali... - 0 views

www.hospitalitynet.org/...4075084.html

shared by linanzhang on 24 Sep 17 - No Cached
  • for the hospitality industry, the most dramatic developments are taking place thanks to the latest, highly sophisticated POS systems.
  • customers are now accustomed to personalised service that is smoother and more efficient than ever before, thanks to better customer data and faster payment systems that eliminate the laborious processes of the past.
  • it needs to take advantage of the positive transformation that can be achieved with today's state-of-the-art POS systems.
  • ...7 more annotations...
  • Today's hospitality outlets are utilising new payment functionalities that remove the traditional, time-consuming ritual for customers of waiting for service staff to bring them the bill.
  • with the right POS system you can help your customers pay quicker and more efficiently, even during peak times.
  • The best POS systems accept contactless cards and Apple Pay for a seamless and satisfying customer experience.
  • Pre-pay. A fantastic time-saver for takeaway outlets in particular, pre-payment systems work by allowing the customer to place their order and pay online.
  • mobile ordering allows customers already in your bar or restaurant to place their order at their seat, using their smartphone. In a busy establishment, this takes the hassle out of getting served; no more queueing for ages at the bar or trying and failing to catch the attention of a passing waiter.
  • Arguably the real jewel in the crown of today's intelligent POS systems is the unprecedented access they offer to detailed customer data – letting you view overall trends as well as zooming in on individual customers' patterns and preferences.
  • faster service, better data, happier customers - it's clear that the latest POS systems hold the key to the future of hospitality.
  • mknig011 on 24 Sep 17
     
    This article discusses POS systems and the positive effect that it has on the hospitality industry. Not only do they assist the customers by enabling them through the choice of purchases, but it also makes the service a lot quicker. The advancement in POS Systems also assist servers within the industry by way of making their jobs a little smoother, instead of replacing the server and his or her role. POS systems are also sale drivers and assist the hospitality industry by way of knowing what sells the most, what a customer likes the most, and also by way of loyalty programs.
  • linanzhang on 08 Oct 18
     
    technological advances are changing the way we live our lives - and for the hospitality industry, the most dramatic developments are taking place thanks to the latest, highly sophisticated POS systems. Today's guests and customers are now accustomed to personalized service that is smoother and more efficient than ever before, thanks to better customer data and faster payment systems that eliminate the laborious processes of the past. They have contactless, pre-pay and mobile ordering.
ysuarez123

How Restaurants And Technology Are Adapting To Food Allergy Conscious Diners - 1 views

www.forbes.com/...-food-allergy-conscious-diners

shared by ysuarez123 on 21 Jan 18 - No Cached
  • ysuarez123 on 21 Jan 18
     
    Following my previous post, here is more technology focused on food allergies. This pod testing tool is called Ally and focuses on lactose.
  • bdolman on 26 Jan 18
     
    Within the hospitality industry, there are delicate aspects that need to be taken into consideration especially when it comes to health risks Allergy conscious diners need to be very careful in terms of what they are eating, and if they are able to take matters into their own hands, then I believe liability issues will greatly be reduced. At the moment, it is very important for guests to disclose any allergies or food restrictions so that the restaurant is aware of this. In my opinion, I believe that the staff, including waiters and managers, need to be knowledgeable in terms of everything that is used to prepare and cook the food. This type of technology should be used, in addition to the continuous analysis of allergies, so that diners can have peace of mind. I personally do not think that this technology will substitute the attention and precautions that a chef needs to take, but it will certainly reduce liabilities and make life easier for diners.
ehida004

The History of POS Use In Restaurants - 0 views

pos.toasttab.com/...tory-of-restaurant-pos-systems

shared by ehida004 on 02 Jun 18 - No Cached
  • Mobile and cloud POS offer restaurant owners the ability to know: who their customers are how much they’re spending what their favorites are where they’re from and how long it’s been since their last visit
    • ehida004
      ehida004 on 02 Jun 18
       
      With the accessibility of mobile and cloud POS , we are able to meet the demands of our customers and provide a better service. The accessibility this system provides to both customer and owner allows for a seamless experience. This article talks about the history of POS system in the restaurant industry. Modern POS systems are changing the restaurant industry, levels of service are increasing and labor is decreasing. If a restaurant owner is away he or she could work from anywhere, as long as internet is available. This cloud based system also provides security to the customer. Having these portable POS systems in restaurant tables provide entertainment to customers and increase sales. Overall, providing a seamless experience to the consumer.
  • From the customer side, cloud and mobile POS gives guests the ease to not have to carry a wallet full of gift cards and instead have it all on their phone, or to have their debit card remembered on the system so they don’t have to pull it out or wait for the waiter to swipe the card.
    • ehida004
      ehida004 on 02 Jun 18
       
      The convenience of cloud and mobile POS is amazing and offers security by avoiding having to carry valuables, such as credit cards around the property that may get lost or stolen.
  • if a restaurant owner is away, he or she can actively react to something without having to physically be at the restaurant.
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  • A cloud-based POS systems’ subscription not only covers features and upgrades; it also covers security, and you better believe that POS systems nowadays are serious about security
  • There’s going to be more tableside, interactive things for customers to do while waiting for their food. Perhaps each table will have their own POS system to log in to and order, that send food to the kitchen right away.
  • Of course, there are certain liability issues to worry about there, especially when it comes to liquor, but I think the future of the restaurant point of sale system is that it will combine both customer-facing and restaurant-facing features, to create a fluid experience.
salmanalabiooani

Innoviti Introduces Cloud Payment Reconciliation Technology for Restaurants | Hospitali... - 0 views

hospitalitytech.com/liation-technology-restaurants

hospitality technology

shared by salmanalabiooani on 20 Apr 20 - No Cached
  •  Innoviti Payment Solutions announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer's table with automatic reconciliation with the bill.
  • The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti's cloud-based integration server. Thus, the Innoviti Integration Server maintains an updated real time list of all pending bills that are yet to be paid. When a patron calls for his check, the waiter assigned to the relevant table simply uses the table's id to 'pull' the correct pending bill from cloud-based integration server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on cloud server and then onwards to the restaurant billing server which initiated the bill.
  • Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India's average (as per RBI data). Innoviti's payment solutions help merchants, banks and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through unconventional use of payment terminals.
  • ...1 more annotation...
  • Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India
  • salmanalabiooani on 20 Apr 20
     
    Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.
allisonweets

Tablets replacing paper menus in restaurants - a long-term trend or too problematic? | ... - 0 views

www.phocuswire.com/-term-trend-or-too-problematic

hospitality technology menu restaurants POS business

shared by allisonweets on 02 Feb 20 - No Cached
  • This trend is in market from mid-2011 onwards (use-case discussions started as soon as the first iPad was released in 2010) and its gaining momentum now.
  • Customers will be able to browse the food menu and place their order which eventually gets posted in the kitchen display console. That’s the core functionality.
  • Customize:
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  • Visualize:
  • Engage (and Earn):
  • Ability for restaurants to do focused campaigns and cross-selling to customer by knowing the customer buying pattern, interests, wishlist.
  • Ability for restaurant owners to do predictive analysis on the number of guests to expect and what food items (also quantity) they are likely to order.
  • Credit card security.
  • High capex.
  • Breakage.
  • Extensive use of technology everywhere.
  • Risk of replacing human with techno-machine.
  • Theft of the tablet.
  • The transactions and customer data (from tablet) should be integrated to the existing restaurant systems like POS, CRM, Analytics software etc which attracts additional cost and time.
  • tablet-based menus are a good change in the restaurant industry. But, replacing the entire waiter crew with only tablets is going to haunt the restaurant. We predict that a mix of both is going to work in the restaurant industry.
  • Restaurants need to take a calculated (risky) call to adopt this trend by considering the ROI and all merits and demerits the technology attracts.
  • allisonweets on 02 Feb 20
     
    For several years, tablets/eMenus have been rising in popularity within dining establishments as a way to increase efficiency and revenue for the establishment. Customers are able to view the menu in it's entirety along with pictures of each item, allowing the customer to view exactly what they are ordering. This could potentially decrease the amount of orders sent back to the kitchen and decrease food waste, thus minimizing loss of revenue. Although this developing technology has many advantages, there are a few disadvantages that management must consider before implementing these systems. Credit card security, risk of replacing wait staff/jobs, and potential theft of the system being a few.
dbake008

Hotel Robots: An Overview of Different Robots Used in Hotels - 0 views

www.revfine.com/hotel-robots

hotel robots Technology

shared by dbake008 on 07 Jun 21 - No Cached
  • a robot is any device or system engineered to execute a specific set of tasks such as unparalleled levels of efficiency and precision
  • In terms of the hotel industry, the primary purpose of robots is to enhance and expedite the overall guest experience
  • hospitality technology is becoming cheaper to implement
  • ...12 more annotations...
  • requirements of the guests themselves are beginning to change
  • customers have come to expect second-to-none levels of service during their stay
  • “guest ambassadors“, these robots are placed at strategic points within a property in order to answer common questions
  • Other robots can cook meals for guests
  • One type of robot has been specifically engineered to clean and disinfect services that might have been exposed to germs or bacteria
  • Floor-cleaning hotel robots are also quite popular, as they can enter rooms once the guests have departed in order to ensure a clean environment for new arrivals.
  • Some robots have likewise been designed to provide bespoke room service options to guests
  • Hotel robots can even double as waiters
  • Another robot design focuses upon generalised services such as providing bins of fresh linen to the appropriate floors.
  • One of the main advantages involves a second-to-none level of in-house automation; freeing up staff members to perform other guest-related tasks. Additionally, hotel robots can perform around-the-clock functions that might be impossible for employees to achieve. Many requirements can be completed with a higher level of precision when compared to human counterparts. Finally, the presence of robots provides a hotel with a genuinely cutting-edge appeal.
  • some tasks (such as addressing a question that has not been pre-programmed by staff) will need to be addressed by a human. Another pitfall is that many guests still wish to enjoy the human touch during their stay. A handful of patrons may not appreciate the somewhat “cold” nature of even the most advanced hotel robots. To put it simply, the majority of robots are incapable of providing a truly personal touch.
  • Contactless payments offer guests with a streamlined means to confirm reservations, to pay for services, and to expedite the entire check-in process.
  • dbake008 on 07 Jun 21
     
    Hotels can use robots in various ways to provide guest service. From greeting guests, bringing food, cooking food and more, robots can be programmed to perform human tasks meant to enhance the guest experience.
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