Amadeus steps up efforts to enable personalized travel experiences - Runway GirlRunway ... - 0 views
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Amadeus also found that 26% of travelers are more likely to respond to messages tailored to their personal interests, and 22% are more likely to respond to promotions that are specific to their location.
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Merchandising is about providing customers with a shopping experience that presents products in the best possible light, at the best possible time, and allows them to tailor their travel experience. In the past, GDSs have faced criticism from airlines and other industry stakeholders for not always being able to accommodate this philosophy
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Fast forward to today, and Amadeus is working hard to change this perception by providing tools to travel agents that allow the passenger experience to be personalized. In addition to making ancillary services available to travel agents at the point-of-sale, they can now access and book even more enriched content through ‘airline fare families’.
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Amadeus is working with travel agents to ensure their clients get the most personalized experience possible while booking their vacations especially, airfare. After a study done by Amadeus with Frost & Sullivan, the found that many travelers would respond to messages that they can relate with their interests. Also, they found out that travelers would respond to offers related to their locations. The article summarizes that GDS were not providing the most conclusive and personal content to travel agencies. Amadeus has developed 'fare families' for airlines. These fare families are able to combine options and services that appeal to consumers and give travel agents the ability prepare targeted offers with the GDS in place. Additionally, using consumer relationship management data, like spending patterns and social media, will lead to better customer response. Travel agents rely a great deal on global distribution systems. Amadeus is going in the right direction in giving travel agents the proper tools to succeed in a market that is increasingly booking directly with suppliers. This new personalized offers that Amadeus is bringing to the table may actually give travel agents an advantage over the competition.