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blevi022

Rwanda's Tourism Seeks Innovative Minds to Recover from Covid-19 Shock - KT PRESS - 1 views

  • Rwandans with tech or innovative business solutions will this June have an opportunity to pitch their business ideas that could help the country’s tourism and hospitality sector recover from the coronavirus (Covid-19) crisis.
  • Rwanda Development Board (RDB), Private Sector Federation (PSF) ICT and Tourism Chambers will this June 4, host an online conversation and workshop to identify innovations and solutions the technology sector currently has, or could build to support the recovery process.
  • The digitalisation of tourism will play a big role in leading the needed recovery for the economy just like it is helping in other sectors like trade, education and healthcare as global economies face-off the Covid-19 pandemic,”
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  • focus on digitalisation of the tourism sector as the new driver of the economic recovery for tourism businesses, which have been one of hardest hit in the country as a result of closed travel for local and international visitors.
  • government has embarked on starting up a Rwf100billion Covid-19 economy recovery fund, which will largely support the tourism and hospitality, industry, and water, electricity, road infrastructure projects among other income-generating activities.
  • session will expose the sector to listen into new concepts and ideas that they (participants) have, so as to tackle different challenges emerging from Covid19 but also for the overall sector.
  • We want to be inspired with new ideas. Not only digital way to also expose more ideas, answering the potential challenges that we have, not locked to one way (digitalisation) but many more alternatives of improving the sector going forward,” Kariza told KTPress today. 
  • online workshop aims at opening up new opportunities for technology companies to better understand the need in the tourism sector and in doing so develop solutions fit for driving the sector’s growth.
  • largely focus on strategies that could leverage technology to encourage domestic tourism covering but not limited to travel and hospitality sectors.
  • ICT Chamber has been working with the Chamber of Tourism to promote digitalization of the industry, by supporting companies that are serving in the industry through incubation programs at the ICT Innovation Center in Kicukiro district.
  • accelerate digitalization of the tourism sector through public private dialogue. 
  • RDB’s intent is to leverage technology and the solutions we have to stimulate domestic tourism and help the sector’s recovery. Taking lessons from what has been done with e-commerce and the online e-learning platforms. RDB will also present to us their challenges that tech companies can turn into monetize-able opportunities
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    Rwanda is seeking to engage the technology industry in a conversation to generate ways that e-commerce can be used to help the Tourism and Hospitality sector recover in the wake of COVID-19. This will be an online conversation on June 4 to find ways the technology already has or could create to help tourism. It notes how digitization has been important to other sectors of the economy during the pandemic including sectors such as education and Healthcare. By leveraging technology it is hoped that ways can be found to stimulate the tourism industry
Nivia Butler

- Microsoft's Cloud Computing Strategy and Roadmap Evident at Convergence 2013 - 0 views

  • Microsoft's Cloud Computing Strategy and Roadmap Evident at Convergence 2013
  • Microsoft’s Convergence 2013 marks a subtle, yet
  • very significant shift in how this technology leader is marketing itself to partners and the outside world.  They are humanizing their marketing, messaging and products.
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  • For Microsoft to succeed with Windows Dynamics and Azure, they are going to need each partner and reseller to believe in the vision of a cloud-first strategy, then translate their unique expertise into sales. 
  • Kirill Tatarinov’s keynote underscored how committed Microsoft is to becoming a cloud, devices and services company. 
  • While Kirill did not specifically say that, it is clear from an architectural standpoint Windows Azure will be the foundational element of their devices and services strategy. 
  •  
    The article discusses Microsoft's cloud-first computing strategy and roadmap. The concepts were presented during the keynote address of Kirill Tatrinov at the Microsoft's Converge 2013 event. Microsoft is using a humanized approach in their marketing and messaging as they embrace a cloud computing, devices, and services strategy. The company is offering Windows Dynamics and Azure as part of their cloud-first strategy. Microsoft Azure is the foundational element of the company's devices and services strategy. Microsoft is committed to becoming a leader in the field. They will need their partners and resellers to believe in the strategy in order to be successful. During the Converge 2013 event, Microsoft presented four customer success stories from the Microsoft Customer Excellence Award. The four companies highlighted were Chobani, Shock Doctor, Revlon, and Weight Watchers. They each outlined how Microsoft Dynamics allowed them to better connect with customers and run more efficient businesses. Microsoft's cloud-first strategy has infused a sense of hope and anticipation in many partners and resellers and this could serve to transform the company's vision into a profitable reality.
Marcos Oliveira

Security Expert Exploits Hotel Network Vulnerabilities | Top Stories | Hospitality Maga... - 0 views

  • IP Telephone
  • unplugged the IP Phone and plugged the phone's Ethernet cable into his laptop. It booked up to his Backtrack Live CD
  • Jason Ostrom, Vigilar senior security consultant, was given access to a hotel room and told to find out if he could break into their corporate network through the IP TelephoneÃÆ’Æ'Æ'ÃÆ’•Â.ÃÆ’Æ'Â.ÃÆ’.Ã.•¬Ã…¡ÃĥÂ¬ÃÆ’Æ'Â.ÃÆ’.Ã.•¬Ã…¾ÃĥÂ.s network connection
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  • Jason was able to penetrate through to the data network by using a combination of techniques he calls VoIP Hopping. This type of VLAN hopping attack is just one of the attack vectors being used by attackers today
  • As traditional voice and data networks converge, more avenues of attack open up
  • A regular PC should never have access to the Voice VLAN
  • Defense methodologies are in their infancy and are sure to improve in the near future
  • protect against VoIP attacks Ostrom recommends putting a firewall between the Voice and Data VLANs. By putting the Voice VLAN on a separate DMZ of a firewall, many current attacks can be thwarted. It is important to lock down the firewall so that only protocols used by IP Telephony are allowed to flow
  • Intrusion Prevention System (IPS
  • VoIP Hopper is available at http://voiphopper.sourceforge.net.
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    An unssuspecting person check into a hotel like any normal person would. The ever so common exchange, credit card for room key took place. The only difference was that the person that checked had done so with other intentions. The "guest" utilized an IP Telephone that was in this hotel room to hack into the hotel credit card database and steal credit cards, transmit them to a foreign country and then have money transferred to his offshore bank account. This happened but at the hands of Jason Ostrom, aa Vigilar senior security consultant. Ostrom was able to unplug teh telephone in his room, plug in the phone's ethernet canle into his laptop and hack away. Of course, he did this as part of his job in testing a company's security agaisnt viral hackers. His company offers free security testing using a downloadable software called VolP Hopper This article was extremely interesting because as a frequrnt traveler as well as a perosn in the hospitlaity industry I was very shocked at the ease that the credit card information could be stolen. When it comes to credit card security it is of the utmost importance for companies to be PCI compliant and spend whatever it is necessary to safeguard the information of their customers. The detrimental damage that a security breach can have on a person can be debilitating as leaders in the hospitality industry we must do everything possible to prevent attacks like this from happening. made me become extra cautious about using my credit cards.
Nicole Dudley

Hotels are failing to invest in training for Property Management Systems (PMS) | By Hil... - 0 views

  • When a cluster analysis is conducted, the cluster which included hotels which offered training to their employees through a combination of internal and PMS supplier training AND those which have a substantial amount of budget allocated AND more days training had the highest average occupancy levels.
  • This research supports that the (previously reported) under-utilization of the PMS may be due to the lack of training and budget!
  • Most hotels (65%) stated that they had no budget for training on the PMS in 2011 and 32% of hotels offered no training at all to their employees on the PMS. 40% of the hotels surveyed provided up to 3 training days per year (Chart 2).
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    This article discusses how many hotels are not utilizing the PMS to its full potential due to lack of training being provided. Ecole Hoteliere de Lausanne, a hospitality school in Switzerland, conducted a study to investigate the investment in training in the PMS and the relationship between training and business performance at property level. The survey was given to about 150 mid and up-scale hotels around the world. The fact that the PMS is so crucial for a hotel to maintain efficient and effective operations, I found the results of the research a little shocking. A majority of the hotels (65%) said that in 2011 they had no budget for training on the PMS and 32% did not offer training at all to their employees. The hotels in the sample showed higher occupancy levels when hotels have a higher budget for PMS training .The results also showed that there is still a lack of the optimal use of the PMS in hotels because there is not enough training for its use provided to the employees. This study is an ongoing research project and early indications show that effective management of the PMS training resources may result in increased revenues for the hotels.
anonymous

Rak signs with Travelport : TTR Weekly - 0 views

  • Travelport confirmed that the deal formed part of its ongoing strategy to offer the broadest range of airline content through its GDS channel to its travel agency customers worldwide.
  • “It very much forms part of our strategy to work with the country’s national carriers to maximise growth in this important travel region.”
  • “The deal will enable RAK Airways to widen its distribution base considerably,
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    RAK Airways of the United Arab Emirates Travelport, service provider has just announced their GDS partnership. RAK Airways inventory and fares will now be available to Galileo and Worldspan connected users. I personally am shocked by the fact there are still some air lines that are not part of a GDS. I think that this new agreement will increase RAKS presence in the rest of the world and help them expand to other regions. 
Jessica Schwec

2014 Business Travel Survey: GDS Booking Volumes Still Rising - Business Travel News - 1 views

  • For all the talk of their ultimate demise, global distribution systems process growing volumes of travel transactions
  • Each of the three primary players continues to provide an array of services to travel management companies, corporate buyers and travelers, and their parent companies are pushing IT services to airlines, hotel companies and others.
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    All of the big three global distribution systems were still expanding as well as increasing productivity and revenue as of June 2014. Amadeus, Sabre and Travelport have each made significant moves in the hospitality industry, although primarily for airlines. Amadeus is by far the largest and currently most successful GDS with the highest profit, booking volume, and market share (air travel). As of 2014 Southwest Airlines was their biggest client, but they provide GDS services and access to over 100 other airlines as well. Sabre is second best to Amadeus. The company elected to go public in 2014 and since then their billable bookings, booking share and growth have all increased modestly. During the same year they gained American Airlines, newly reformed at the time, as a client. Presently, the company expects continued improvement in revenue. Travelport has made the decision not to compete directly with Amadeus or Sabre in that they have chosen not to provide "full passenger services systems to airline on a multi-host basis." However the company is still working closely with Delta Airlines and researching "add-on" features with their main focus being the continued growth of "beyond air" activities. Honestly, I was shocked that Amadeus is the largest and most successful GDS. I truly expected it to be Sabre. This belief was based on what I have personally experienced: every OTA I have used required a link to the Sabre GDS, but I can only recall one that required one to the Amadeus GDS. After reading the chapter 8 of D.V. Tesone's "Hospitality Information Systems and E-Commerce, along with the research report from our discussion forum I have changed my paradigm. Regardless, GDSs are still used widely in the hospitality industry. Different segments of the market prefer to book in different ways: via offline Travel Agents, OTAs, hotel websites or on the phone. Those that use either form of TA are using a GDS.
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    Leisure guests tend to book for themselves with rare exceptions including some forms of international travel and cruise travel. These guests use OTAs or intermediaries such as Travelocity (Owned by a GDS company) or TravelZoo. In the case of TravelZoo, a guest uses the TravelZoo website to access information such as availability and pricing that TravelZoo pulls from a GDS before making a selection and processing a transaction. On the other hand, business and corporate travelers are more likely to use an offline TA. An offline TA is better equipped to meet the needs of a customer whom is travelling for business. Offline TAs require less information when booking a hotel room then an OTA does, making it simple for a secretary to book the travel arrangements for the guest. In addition, offline TAs can work easily with a hotel to make special accommodations. The hotel receives contact information for the travel agency that booked the stay in case clarifications on requests are needed. In conclusion, as long as either form of TA is in the market, a GDS will be necessary to streamline bookings and ensure that each TA has the correct pertinent information when making a booking or completing a transaction. As a result, as new OTA options or hospitality enterprises enter the market GDSs are continuing to morph, merge and grow.
richardkutch

Channel Shock: The Future of Travel Distribution - Skift - 0 views

  • global distribution systems aren’t going anywhere
  • But online travel agencies and travel management companies still place bookings using GDS platforms, since they offer the most comprehensive collection of travel inventory across the globe.
  • Likewise, most travel providers need to remain part of a global distribution system for consumers and business travelers to easily find and book their products.
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  • The company is working on a reservation system solution for InterContinental Hotels Group,
  • Fees for an air booking are usually between 2 and 4 percent of a ticket, and about 20 percent for a hotel booking.
  • The airline industry has been lurching forward towards adopting the International Air Transport Association’s New Distribution Capability paradigm for years, which essentially simplifies transactions between different members of the ecosystem by using XML coding language and allows for selling ancillary products like seat upgrades.
  • A little-known element of American Airlines’ strategy could be the most consequential moving forward. Some 20 years ago, airlines stopped paying commissions to travel agencies on air tickets. This thoroughly disrupted the travel agency community, and it still has never really recovered; many agencies have moved to a service fee-based model instead of relying solely on commissions or overrides, but the damage helped essentially gut the industry in the U.S. Under American Airlines’ new distribution program, however, agencies placing a booking directly or through an intermediary using New Distribution Capability level three will receive a $2 payment per segment. This nominally represents the return of a commission model to agency air sales.
  • Despite the preeminence of Amadeus, Sabre, and Travelport, there is room for new players in the travel distribution space to emerge.
  • Berlin-based Flyiin represents a new way for airlines to sell flights. By connecting with airline APIs, the service will allow consumers to search flights from multiple airlines and add-ons using an intuitive interface. Users can specify up front what types of flights and what kinds of ancillaries they want, and have the full cost rolled up into their search results.
  • The service is really a messaging platform at heart, instead of a search platform; it crunches airline fare information on the back-end and aggregates messages from airline APIs into easily digestible results for consumers.
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    Ok so this article is lengthy but comprehensive. And the general consensus is the GDSs are never going away. They will likely change with new technologies, but they won't be replaced completely by something new. Heck, even though air travel is dominant among travel options, we still have trains, right? Overall this article takes the reader through the birth of the GDSs, their evolution to today and thoughts about what to expect in the future. One part of the article of particular interest is the talk about New Distribution Capability for airlines that uses XML coding language to allow airlines to sell ancillary products like seat upgrades. This layers directly into revenue increases through revenue management of seats on flights. There are already price differences between cabin classes. But instead of all seats being one price in the main cabin, seats closer to the front of the plane could be sold for a slight premium. There could be a different fare for window or aisle or exit row. There are 3 levels of this certification for an airline and although some airlines like American Airlines has been certified as level 3, full capability, most airlines have not gone beyond level 1. None of the GDS companies offer level 3 for New Distribution Capability which means you need to go a company's site directly to be able to purchase the specific desired attributes of your seat. By not having that capability, the GDSs disadvantage themselves as a distribution channel.
Cecilia Lucas

New Hotel Technology Likely to Bring Sticker Shock - 3 views

  • The need for a new generation of computers, data centers and security equipment for the nation’s hotels is driving up the expense of technology in the hospitality industry,
  • The average [technology] cost for a 400-room hotel has been about $50,000 a year. That   cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah.   “That cost could be significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
  • “The average [technology] cost for a 400-room hotel has been about $50,000 a year. That   cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah.   “That cost could be significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
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  • The hotel industry hasn’t kept up with the state of the art to the degree other industries have, says Shah, particularly with regard to pricing and customer convenience.
  • significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
  • The need for a new generation of computers, data centers and security equipment for the nation’s hotels is driving up the expense of technology in the hospitality industry, says Mitesh Shah, chief executive officer at
  •  The average [technology] cost for a 400-room hotel has been about $50,000 a year. That  cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah.   “That cost could be  significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
  • The upgrades involve both communications that make life more convenient for travelers, and the unseen hardware that makes hotels function more smoothly.
  • Hackers are more aggressive than ever, and the cost of protecting hotel systems has risen accordingly
  • cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah. 
  • Traditionally, too many hotel managers focus on the condition of the carpets and walls  — whether they need painting or new pictures, or fresh plants in the lobby, rather than scrutinizing their technological infrastructure.
  • Examining how people buy and use media shows that bandwidths are growing more sophisticated, and the trend in a hotel experience is to become more connected,
  • And too many hotels are unable to provide that level of technical response.
  • Costly upgrades don’t always translate into higher rates, however. “The question really is, can you charge more for it? Or is it part of the experience?”
  • high-speed Internet, for instance, it’s an amenity that customers demand, but they’re not necessarily willing to pay extra for it.
  • Another expense involves business intelligence technology — the detailed analysis and tracking of a hotel’s daily, weekly, monthly, and quarterly performance.
  • Operating teams then analyze the results and plan their financial strategy on a day-to-day basis, says Shah.
  • When it comes to creature comforts, travelers don’t want to compromise, says Shah. They want the same comforts on the road that are available at home
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    The Hotel Industry has not kept up with the state of the art technology to the degree other industries have. It's at a point where a great investment is needed to upgrade technology they use both in communications as well as the unseen hardware that make hotels function on a day to day basis. The cost of replacement and and expansion of business data centers and security is very large. But who bears the cost?, since guests have come to expect ammenities such as high speed internet, but aren't necessarily willing to pay for it. This is an inevitable cost hotel corporations are going to have work in to their budgets in order to stay relevant and competitive
tvill22

Future of Hospitality with Artificial Intelligence. - Artificial Intelligence + - 0 views

  • hospitality industry has been among the industry’s hit hardest by the coronavirus pandemic over the past two years
  • AI is the future of hospitality
  • The researchers foresee a 10% compound annual growth rate (CAGR) over the course of their forecast period from 2021 to 2026. 
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  • As customers prefer limited human interaction to minimize transmission of the coronavirus, AI is the best alternative.
  • Personalization  Occupancy and Room Optimization  Booking and Staff Interaction  Updates and Maintenance  Reputation Management
  • But as the concierge retired or moved on to another job, the information required to deliver this personal touch would often be lost. 
  • No matter how friendly the staff is, waiting is annoying.
  • AI-driven check-in counters that use facial recognition to greet you by name and take you through the check-in process faster. 
  • Hotels dealing with international guests no longer need to struggle with translations. Instead,
  • AI-driven software not only produces numbers but also shows trends.
  • That means, as a manager you receive an accurate prediction of when occupancy is likely to drop.
  • Chatbots are the ideal tool to deliver a personalized answer in a timely manner.
  • Combine that with AI’s language translation capability, and you will also avoid misunderstandings which t
  • hen lead to awkward situations later on
  • It may not seem obvious, but according to UCLA housekeeping staff has one of the highest injury rates not only in the hospitality industry but in the entire private sector.
  • , but AI can also analyze the tone of the conversation. As a result, it can function as a type of early warning system, letting you know when there are critical comments you need to address.
  • At the same time, when your bots find positive comments, they can reply by thanking the customer for those comments whilst at the same time referencing those in your database
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    This article addresses the future of AI in hospitality. It starts by addressing COVID 19 and how this affected AI in the hotel industry. They then go on to talk about all the benefits that AI can bring. One thing I learned form this article that i didn't know was that housekeeping has the highest rate of injury in the hospitality industry. I was shocked to learn this.
wei xie

Get Social, or Get Left Out | Column | Hospitality Magazine (HT) - 1 views

  • Given the vastness of their connections and networks, this can quickly multiple into thousands or more potential customers with word-of-mouth insight into your products and service.
  • however, many successful examples of hotels using social networking sites to generate awareness and additional revenue opportunities.
  • While the size of the fan-base is important, the true value is in the interaction.
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  • Though social networking tools are powerful, they must be well planned and carefully implemented to avoid pitfalls.
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    This article discusses about the importance and benefit of adopting social media to your business. At the beginning of this article, the author trying to help us understanding the growing trend of social media by throwing some shocking numbers. Then he brings out the idea that more and more businesses included social media in their marketing tools. The he reminds us while the size of fans is important, that the interaction with customers is the true value of social media. At the last part of this article, the author gave out some suggestion on make the best use of social media. He mentioned that besides using social media as a channel to connect with customers, companies can also discover new employers via this medium, and get to know your customers' inside thoughts by responding to them. At last, the author reminds us the importance of social media once again.
Yi Sun

5 Future Internet trends that will change Hotel Internet Marketing « The Hote... - 0 views

  • 5 Future Developments that will revolutionize Online Hotel Marketing: “For tomorrow belongs to the people who prepare for it today”, says a famous proverb…and what better fit to apply this than in the world of technology and marketing?
  • The breakneck speed of tech evolution is inspiring (and often scary) but the two keywords that will set winning developments apart from the ‘also ran’ are ‘love’ and ‘simplicity’. It doesn’t take a degree to understand that people adopt technologies that fuel their imagination & passions…and the rate of adoption is in close sync to the simplicity of its interface and operation. Great technology needs to adapt to the needs of the user and future breakthroughs will bear testament to this.
  • 1. Choice is king.The clear winners of the online distribution race will be suppliers and 3rd parties that provide the most choice to the customer. “Experience building” will become key to the looking and booking process online.
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  • 4. From content to meaning. From interaction to relationship. The lines between supplier and user generated content are increasingly going to blur.With ever increasing amounts of information and users on the Internet, our online social circles will become more specific and exclusive. Users will rely on a personalized, time-bound ‘zeitgeist’ of the Web and their social networks to read the news, express opinions and aid their buying decisions. The ability to interact with hotel content and staff online will become the rule, not the exception.
  • 3. The evolution of online form.Just as the separation of form and content on the Web allowed normal people like us to publish and create websites easily without having to learn web design, the next step will be the evolution of online “form” itself. The end purpose? To allow ‘web-sites’ to become “omni-sites” that can adapt and display content automatically in any shape or form, be it on web browsers, mobile devices, televisions, holographic displays or billboards.
  • 2. Search rankings become irrelevant.Currently, with the heavy emphasis on search rankings and generic paid search, this statement may come as a bit of a shock…but surely, this is the natural evolution of search. The days of pure search are already on the way out. Try a search on Google today and the evidence is there…a mashup of text, images and video results.
  • 5. The real world and the virtual world collide…visually. Increasing customer discontent with hotel photography due to outdated shots, limited views and image doctoring, combined with emerging technology will make reliance on supplier visuals a thing of the past. As the ability to go beyond linking text to hyperlinking images and video on the Web becomes easier, users will be able to experience augmented reality through their computers.
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    The 5 future internet marketing is true. It perfectly explain the 5 trends for the future marketing strategies.
Yi Sun

New Hotel Technology Likely to Bring Sticker Shock - 0 views

  • The average [technology] cost for a 400-room hotel has been about $50,000 a year. That cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time
  • That cost could be significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.
  • Hackers are more aggressive than ever, and the cost of protecting hotel systems has risen accordingly,
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  • Not only does a company have to replace computers, it also has to ensure that the latest encryption software is in place. But protective measures involve not just encryption, but also thwarting any compromise to corporate systems and executive communication.
  • Traditionally, too many hotel managers focus on the condition of the carpets and walls  — whether they need painting or new pictures, or fresh plants in the lobby, rather than scrutinizing their technological infrastructure.
  • Examining how people buy and use media shows that bandwidths are growing more sophisticated, and the trend in a hotel experience is to become more connected, says Shah.  Whether it’s checking in through an iPhone or ordering goods and services, guests want to activate requests through their personal devices. And too many hotels are unable to provide that level of technical response.
  • Costly upgrades don’t always translate into higher rates, however. “The question really is, can you charge more for it? Or is it part of the experience?” asks Shah. “Hotels spent a lot of money putting in flat-screen TVs with all the different capabilities to connect through them. But you haven’t seen hotels be able to charge for those things on a continued basis.” When it comes to high-speed Internet, for instance, it’s an amenity that customers demand, but they’re not necessarily willing to pay extra for it.
  • Another expense involves business intelligence technology — the detailed analysis and tracking of a hotel’s daily, weekly, monthly, and quarterly performance. Noble Investment Group’s system pulls nightly data that tracks not only occupancy and average daily rate, but also measures the performance of group or individual travelers against the market. Noble also charts daily labor statistics through property management systems. Operating teams then analyze the results and plan their financial strategy on a day-to-day basis, says Shah.
  • When it comes to creature comforts, travelers don’t want to compromise, says Shah. They want the same comforts on the road that are available at home. “If you’re an Atlanta Hawks fan, can you watch that game when you get to your hotel?” If a traveler arrives too late to watch a live program, they want to be able to call it up on the room’s flat-screen TV, just as they do at home. “Where they live, they TiVo everything or DVR it.  They’re able to watch it when they want to watch it,” says Shah
  • That’s driving costs are going up, as the hotel network becomes more and more sophisticated, adds Shah. “People want to stay like they live.”
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    Technology investment seems a necessity for the upper level hotels. Nowadyas, people are not only want to stay confort, but also want to feel the high technology which can bring them comfort. The expense on the intelligence technology has become one of the most main expence among the expences. The more data can be collected from customer can gain more loyal customers and has a big impact on the revenue.
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    Yes, technology has a great impact in our industry and it gives a competitive advantage for those that decide to invest in the newest technology.
diana morales

New Hotel Technology Likely to Bring Sticker Shock - 0 views

  • The need for a new generation of computers, data centers and security equipment for the nation’s hotels is driving up the expense of technology in the hospitality industry, says Mitesh Shah, chief executive officer at Atlanta-based Noble Investment Group, a privately-held company that invests in and manages hotels.
  • “The average [technology] cost for a 400-room hotel has been about $50,000 a year
  • The upgrades involve both communications that make life more convenient for travelers, and the unseen hardware that makes hotels function more smoothly
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  • When it comes to creature comforts, travelers don’t want to compromise, says Shah. They want the same comforts on the road that are available at home. “If you’re an Atlanta Hawks fan, can you watch that game when you get to your hotel?”
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    This article speaks about the technology in the hotel industry and what it takes to have the hotel equipped and up to date. The hotel gives examples of what owners have invested or will need to invest. What surprised me was the fact that TIVO should be one of the amenities included into the hotel room now and days. I found it interesting when the article asked who is paying for these upgrades? is the rate changing? or is it part of the experience as the article states?
Kristine Metka

Adding QR Codes to Your School Yearbook - 0 views

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    This weekend my mom told me about how my brother's high school is moving towards a digital yearbook. I was shocked at first and then amazed! She easily sent me a barcode via email and then I downloaded the "shopper" app and watched my brother's yearbook on my phone. I thought it was very cool and a smart way to save money on yearbooks. Not only could it reduce the amount of pages in the yearbook but it can also enhance the amount of pictures to remember memories. While I was watching the "homecoming clip" of pictures there was probably 300 or more photos on the video for one barcode! Adding QR codes (QR stands for Quick Response) to school or college yearbooks, or annuals, to enhance or expand content just makes sense. The printed page by its very nature is very limiting. QR codes, a type of 2- D barcode, can be included by yearbook ad...
Yudika Claude

JW Marriott Hotel Santo Domingo Implements InvoTech Uniform and Linen Systems - 2 views

    • Yudika Claude
       
      converting data into information which will ultimately lead to "increased efficiency, reduced labor and losses"
  • The property uses RFID Portable Handheld Readers with InvoTech Mobile Software to instantly process the physical inventory of all uniforms and linens, and to manage linen storerooms. The JW Marriott also utilizes an integrated Signature Capture Terminal to record employee signatures when initially assigning uniforms to employees. RFID Uniform Pick-Up Stations automatically record when employees take possession of uniforms to assign responsibility.
  • The property's 15,000 linens and 2,000 staff uniforms are tracked and managed by InvoTech software that increases operating efficiency and ensures all items are accounted for. InvoTech is a leading provider of software management and control systems for uniform, linen, and laundry operations.
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  • InvoTech products deliver vital information that establishes ultimate control and total accountability.
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    Hotels around the world are looking for way to cut unnecessary expenses and costs, and are increasingly turning to technology to find a solution to this problem. InvoTech Systems, Inc. has introduced RFID to the JW Marriott Hotel Santo Domingo (in the Dominican Republic) in order to keep track of linens and staff uniforms. RFID (radio-frequency identification) is a growing method in the hospitality industry to collect, store and manage data. All losses will now be accounted for and that will reduce the purchase of replacement uniforms and linens. It is a great way to increase revenue as the hotel will be able to allocate more funds to other pressing matters such as making guests' stay more enjoyable; funds that previously would have had to be disbursed to replace missing linens and uniforms. Also, thanks to handheld readers, this technology is portable and the software seems to be fairly user-friendly.
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    The use of RFID to track employee uniforms is a phenomenal idea! When people hear RFID they usually think of the ability to fill a shopping cart and walk out while having funds automatically withdrawn from an account or applied to a credit card, but this use is innovative and a sure-fire way to reduce costs associated with inventory loss. At my previous property, the uniform department found that uniforms not being returned was so rampant that they eventually just accepted it as a cost of doing business. The department didn't even attempt to have items returned and employees of the department were always shocked when someone returned an item, especially after leaving the company. Needless to say, this practice probably cost the department a very pretty penny.
demax85

Boosting the efficiency of your POS system - Information Age - 2 views

  • Point-of-sale systems are critical to managing stock, tracking orders, recording customer details, logging hours and numerous other activities that enhance customer service and boost employee performance.
  • Due to the increasing demand to serve customers quickly, POS systems need to be fast and durable.
  • As retailers continue to focus on prioritising customer service, their IT systems need to do more than just process transactions.
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  • One survey found that 80% of consumers are not willing to wait longer than five minutes in a queue.
  • SSDs enable systems to boot up faster, load data almost instantly and increase overall productivity.
  • Not only will individual POS systems work better, but the organisation will be more efficient. When everyone is working faster, retailers can serve customers more effectively, beat the competition and make more sales.
  • By installing SSDs into your POS systems, you will notice an increase in productivity and efficiency. POS systems are subject to a range of environments where their durability is tested.
  • They are often prone to shock, bumps and vibrations which could break the hard drive. However, as SSDs have no moving parts there is nothing delicate to break.
  • Data stored on retail systems is an asset and a liability. Self-encrypting SSDs use an encryption engine built into the hardware that encrypts every file.
  • However, the price of SSDs has reduced significantly and they are now widely accessible.
  • Point-of-sale (POS) systems are now a vital component of ‘bricks-and-mortar’ retail
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    This article is talking about having POS with solid state drives. They do not have moving parts so they are not as delicate as the HHD hardware. Retailers not only want to be efficient in how they run their business by having a reliable POS system but they also want to boost customer service by having a system that works faster. As technology moves at a faster pace, customers are also looking for quicker service. The SSD hardware is self-encrypting, protecting customer data, it boots up faster, energy efficient using less power from the POS and are now widely accessible.
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    This is a great article that looks at the positives of the SSD hardware. I think that the main positives to our industry would be, as you noted, the encryption of consumer data, and the speed of the transactions. Customers are very aware that their information can be hacked if the POS doesn't provide an extra layer of protection and this hardware looks to give customers a sense of security. As for speed of the transaction, the data is absolutely accurate regarding whether a person will wait for something to process, or move on to another option. One example is the unattended POS system we spoke of earlier speeding up transactions at restaurants and hotels, whereas having this option in your POS wil just increase efficiency and speed. Thanks for the article!
natashacastro

The Future of Tulum, Mexico: A New $12,000 Penthouse and More Luxury Development in Par... - 0 views

  • Despite the shock to this hip, bohemian town, the future is slowing starting to look up for this popular destination on the Mexican Riviera.
  • waves as one of the most expensive restaurants in the world and catering
  • Nomade, Nest and new developments from existing resorts like Jashita, Sanara and Be Tulum, including high-end luxurious offerings never before offered in the area.
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  • The new development is inspired by nature
  • All the materials we use are 100% natural, the wood we use is 100% recycled,
  • When discussing the future of Tulum, Sebastian says, "I see how the evictions affected the image of Tulum and it is going through tough times. We want to preserve the magic of Tulum, protect their people and the nature, there are more initiatives towards sustainability, and you see how the locals and the hotel's restaurants and business owners are shifting to the ideal of keeping Tulum safe.”
  • “In our properties, we are also implementing sustainability initiatives, and our goal is to become 100% sustainable, we are looking at new ways to approach energy, water and food.
  • hift in hospitality is toward a light construction with light elements and materials, with very low impact on the ground and the ecosystem, while still maintaining high levels of comfort. It's all about the experience.”
  • restaurant features amazing vegetarian food.
  •  Our design and mantra are Natural Simplicity.
  • The Sanara Jungle Villa is set back enveloped by a natural green garden
  • Daniella, have now been so embraced that we are launching The Real Coconut product line as well as opening restaurants with USA mega companies, Whole Foods and WeWork.”
  • eco-tourism with agricultural initiatives.”
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    I found this article to be extremely interesting since I have been wanting to travel to Tulum for a while now. I was also aware that many of the hotels are focused on preserving their natural resources and maintaning their beautiful town, but I did not know to what extent. One thing I found to be so important was how many hotels are vegan or vegetarian. At first it doesnt seem like a huge deal, but when one realizes how the consumption of meat is bad for the environment, it really makes a huge difference. I think it is really cool that Tulum is trying to create menus that are better for the environment and healthy for their guests. Another thing that the article examines is how the new hotels in Tulum are staying true to their town and keeping things natural. For one example the hotel called Be Tulum is using materials that are 100% natural with wood that is 100% recycled. With having every detail of the hotel with purpose, it really changes the atmosphere of the hotel for the better. The idea here which the article explains is that hotel and shop owners are trying their best to keep Tulum safe and sustainable. The owner of Be Tulum said he was implementing sustainability intiatives and finding new and better ways to approach energy, water and food, which I think is what they are doing by being vegetarian. Overall there seems to be a movement of green initiatives in place for the future for Tulum.
mcont036

Investing in the Guest Experience: Wyndham Becomes First Major Hotel Company to Begin R... - 2 views

  • Mobile-enabled platform allows for quicker innovation while helping hotels enhance guest personalization, lower costs and boost operational efficiencies
  • Wyndham's selection of OPERA Cloud for its full-service hotels represents the latest in a growing list of newly launched technology initiatives by the Company, all of which center on giving franchisees tools to help provide a competitive advantage amid the ongoing pandemic
  • "Having OPERA Cloud in place allows franchisees to quickly and remotely enhance features for guests as the industry continues to evolve, which is going to be critical in maintaining a competitive edge."
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  • Wyndham first began its digital transformation journey in 2016, which has since resulted in a shift to best-in-class, cloud-based property management systems, a single central reservation system for all 20 brands, and a flexible cloud service and sales platform.
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    Wyndham Hotels & Resorts announced the roll out of the Oracle Hospitality OPERA Cloud Property Management (PMS), which will reduce the need for onsite hardware with special installation and provide operational enhancements that will be beneficial for guests, such as higher performance, security and reliability. One of the key features described is the mobile computing aspect of it, which gives operators the ability to run the hotel from anywhere, meaning team members do not need to be stationed at a desk to serve guests. The cloud-based system is designed to operate in more than 200 countries and can integrate with thousands of partners to create personalized opportunities for guests. This follows a series of shifts to other cloud-based systems which started in 2016 in an effort to demonstrate a progressive approach to digital transformation to give their hotel owners a strategic advantage over the competition.
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    I was shocked to read this article. I have worked with Wyndham and with Opera for many years and I was not expecting them to change to a different PMS system. I believe this might be a good move from Wyndham because private owners could reduce expenses by not having to pay royalties to Opera but at the same time, this is a new system that is somewhat new to the franchise. Great post I really enjoyed this article.
anonymous

Rakuten's CEO on Humanizing E-Commerce: Discovery Service for FIU Libraries. - 3 views

  • Amazon and many other companies. I think of those competitors as vending machines: They are hyper-efficient supermarkets with standardized offerings
  • If you go to a supermarket or a McDonald's in Japan, you'll find an extremely high level of hospitality and customer service -- in contrast to the atmosphere in most Western markets, where customers are much more focused on speed and convenience.
  • Today Rakuten is the world's third-largest marketplace for e-commerce, behind Amazon and eBay.
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  • I'd learned that it doesn't matter how big your employer is -- what matters is how much value you yourself create. This view is the opposite of how success is seen in Japan, and my family was shocked when I said I was leaving my job in banking.
  • Rakuten merchants sell more than 10% of all the wine sold in Japan. They sell cars. They sell a lot of art. Recently they've started selling houses. Food is a really big category, even though nobody believed when we launched that food would become a mail-order business. Expensive chocolates are a very large category on Rakuten, and so is clothing -- 70% to 80% of what I wear most days was bought on the site.
  • When people talk about "social shopping" or "social commerce," they're referring to the fact that people like to connect with others for advice about purchases.
  • One potential downside of offering a decentralized marketplace with goods from thousands of merchants is that quality or service problems may occur. But Rakuten has found ways to avoid this. We have a tight screening process for people who want to open a store on our site. We monitor transactions. We have a survey program that allows customers to give feedback on shops, and if a shop consistently receives poor ratings and cannot improve, we'll kick it out. If goods don't arrive, we offer a refund.
  • ravel websites in Japan are quite different. They're set up so that hotels can edit their pages themselves and tell their own stories. That allows the hotels to make a connection with customers.
  • Mikitani believes that human beings need communication and connection. So instead of emphasizing efficiency and convenience, Rakuten tries to create a personalized, bazaarlike shopping experience.
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    The article discusses how a service-based approach to e-commerce has tremendous value. The article focus on how Rakuten choose to infuse hospitality services, normally reserved for brick & mortar establishments on internet based business. Affording them the opportunity to generate profits by having access to this type of infrastructure at a fraction of the cost than if delivered in a traditional format.
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    I enjoyed reading this article and learning more about Rakuten. Their business approach seems valuable particularly for the culture it serves. Being that he is familiar with Japanese culture and their preference for an interpersonal approach, Hiroshi Mikitani the CEO of Rakuten was able to veer from the norm of a standardized and process-oriented approach and build a successful business. Rakuten platform allows allows hotels to set up so they can edit their pages themselves and tell their own stories, which allows the hotels to make a connection with customers.
espence13

How Technology Is Changing the Events Industry - 1 views

  • The events industry has come a long way since its inception, due to a variety of factors, but mostly because of significant technological advances. These days, technology is driving every sector due to its fast-paced ability to get things done. And the events industry is no stranger to this fact. In recent years the ticketing landscape is almost unrecognizable. With new technological trends, and mind-boggling innovations paving the industry, it’s no wonder that there has been a huge evolution.
  • One of the most significant trends emerging is the use of mobile ticketing. Meaning, events will become cashless and paperless.
  • However, as mentioned above, mobile ticketing is opening the doors to a ticket scanning entry system for all attendees, and with that event organizers can gather data using big data technology, and use it to create a more targeted marketing strategy. Venues can invest in big data companies. By investing in their software, venues and event organizers can easily collect, process, and analyze data in a hassle-free manner. Ultimately, this frees up their time to repurpose their efforts on marketing various events
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  • VR technology has been all the hype lately, so it’s no shock that it’ll be changing the game in the ticketing industry. As of right now, VR is introducing the possibility of obtaining a 360˚interactive experience from their chosen seat before even stepping into a stadium.In the future, VR is expected to evolve live events completely, by removing the need for physical attendance. This will open up events to event goers that otherwise cannot attend due to expensive prices. People will be able to participate in a VR viewing of the live event – for a smaller price. Meaning, consumers have more opportunities to attend their favorite events without the fear of missing out.
  • New technologies at their core, are introducing simple solutions to problems that venues and organizers may face while creating unimagined stress-free experiences for fans that ooze fun and excitement.
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    Various technologies make it easier for event managers to organize great conferences and meetings. For some time now, event planners have been using technology to some extent; however, the use of event management technology is increasing with more applications that can be used. The introduction of event management tools has made it easier for event managers to do their work. There are so many event management apps that you can use to simplify how you plan for any type of event. These apps can help you better plan events so that everything goes as planned. Event management technologies can help to enhance the experience of attendees. Technology makes the work of an event manager easier and allows them to focus on the main parts of an event. It helps in all aspects ranging from attendee satisfaction to project management.
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