Cybersecurity is under pressure. There are an increasing number of attacks, an increasing amount of regulation and a predicted skills shortage of 1.8 million workers by 2022.
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What Recruiters Need To Know About What Makes Cybersecurity Unique - 0 views
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Just knowing about the job or the client is not enough; they expect their recruitment partner to know details about a huge number of qualifications and different security tools.
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Candidates can obtain job offers very quickly, and there is a gap between the number of vacancies and the number of skilled people available.
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Unemployment within cybersecurity is effectively zero,
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gender diversity
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We discovered that the number of women in cybersecurity has increased from 11% to 18% since 2011.
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Paying the right amount for the role shows candidates that you understand their industry, which is very important to them.
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Candidates can obtain multiple job offers within weeks of applying for a job. At the senior end of the market, this takes a little longer due to the number of roles available. They will still most likely have several opportunities tracking.
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This article is about the cybersecurity recruitment. It point out some points to ask the recruiters to pay attention.
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shared by da7327 on 24 Oct 17
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From Agony to Ecstasy: Learn How to Implement Large-Scale IT Projects During #MURTEC | ... - 1 views
hospitalitytech.com/cale-it-projects-during-murtec
hospitality business technology solution IT tech hotel restaurant
shared by da7327 on 24 Oct 17
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Last year, #MURTEC introduced MURTALKs, concise 20-minute presentations that deliver big insights. On March 8, 2017, Stephanie Nardini, senior director of IT, Jersey Mike’s Franchise Systems, will deliver one such MURTALK as she describes the agony, ecstasy, risks and rewards of going all-in with a large-scale technology project in her presentation titled: "Thinking Big with IT: Implementing Large-Scale Projects."
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She will illustrate how to take a company-wide initiative from inception to successful implementation, all while navigating proprietary technology, vendor partners and multiple stakeholders.
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Now in its 22nd year, the Multi-Unit Restaurant Technology Conference (MURTEC) produced by Hospitality Technology, has become the “Gold Standard” event for education and networking in the restaurant technology industry.
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This article introduces one of the big events about hospitality technology investment, MURTEC. MURTEC is the conference that technology-savvy restaurant companies, top executives, CEO, restaurant group, or independent operators gather to talk about technology initiatives, the limitation of existing hospitality technology and development. It is interesting that this type of event is held regularly for people who are interested in technology development, especially in hospitality industry. Good information about savvy technology will be introduced here and professionals can have chances to hear an explanation about new technology. Of course, the vendors also can experiment whether their technology will be successful or not based on attendees' response and competitors' products. Not only for this but networking can be established through the event. Sometimes though they have good products, their business cannot be successful if they fail to find proper buyers. Considering this issue, both vendors and buyers can have benefits via the event.
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shared by Yujia Xie on 03 Apr 13
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Hospitality Management Program Implements State-of-the-Art Technology - 1 views
hospitality.kendall.edu/...ts-state-of-the-art-technology
hospitality program technology event planning
shared by Yujia Xie on 03 Apr 13
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After considerable industry-wide research, Kendall College has added MeetingMatrix International to their hospitality curriculum. MeetingMatrix provides state-of-the-art meeting planning technology solutions, which will soon be taught to all students enrolled in the hospitality school at Kendall College.
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Founded on the principle of expanding and enhancing communication between event sites and meeting professionals around the world, it has become the industry leader and continues to enhance the meeting experience. Because of its presence and value within the meetings and events industry, Kendall College saw the need to implement this high-tech software into their curriculum.
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Glen C. Ramsborg, Ph.D., CMP, was recently appointed as a Professor in the School of Hospitality Management at Kendall College and actively sought out the MeetingMatrix event planning software. Ramsborg, who joined the Kendall faculty in September, is a veteran education professional with a 25-year career in meeting and event management. He is a longtime member of both the Professional Convention Management Association (PCMA) and Meeting Professionals International (MPI), and was formerly the Senior Director of Education at PCMA. Due to his extensive background in the industry he understands the value of MeetingMatrix and what it will bring to the classroom.
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Planners have access to a venue’s measured and certified diagrams, and then are able to create event setups specific to their needs, all with that particular venue’s exact dimensions and inventory items. From there, with the MeetingMatrix 3D-VR Browser, planners can view their desired setup in 3D Virtual Reality so that they can feel as though they are actually experiencing their event. The technology is advancing the way in which business is done, which is why Professor Ramsborg and Kendall College understand its importance in the education field and will include it in their meeting and event management courses.
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As this article mentioned, MeetingMatris will be added to the hospitality curriculum in Kendall College. MeetingMatrix provides State-of-the Art meeting planning technology solutions. In my opinion, it is very necessary to provide the students with useful technology solutions and it provides a lot of assistance for their future job seeking. In the rapid development society, accurate and instant information decides if a business success or fail in a meeting plan. Therefore, more and more people begin to pay attention on this issue.
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Hoteliers increase investment in enhancing guest experience - 5 views
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This article is great as it talks about what specifically to this company is important when it comes to their certain aspects of what they want in their i.t. investment. It speaks about all the different benefits that come along with what is going good and what is going bad in this situation and all the different ways they are trying to improve and benefit from it.
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The solutions associated with the challenges of enhancing the guest experience and presenting a business case to senior management will be discussed by hospitality experts including Daniel Hajjar and Radi Karnib at the 3rd Annual Hotel Technology Middle East exhibition and conference in September. Current exhibitors include: Sony, Jumbo, Mitel, VingCard and Aegis Tech.
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fifty-six percent of hospitality organisations planned to raise mobile investments to better equip their workforces, improve operational efficiencies and ultimately enhance the customer experience.
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It is (the IT) a department that evolves on a daily basis and you owe it to your organisation to consider any "new" development ... IT experts must always make a clear differentiation between an investment and an expense.
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One of the critical challenges for hotel technology managers is convincing upper management to approve investing in the latest technology.
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You will see an increase in Information Technology (IT) spending within the hospitality industry, with guest experience cited as the top driver for investment
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91 percent of hospitality decision makers realise the increasing importance of mobile and wireless technology, while 78 percent recognise the role mobility plays in ensuring a competitive advantage for their business.
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"It is a challenge to demonstrate that the proposed technology infrastructure will indirectly reflect into a benefit to our business and will keep us up to date with the technology trends and market competition."
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IT investment are pushed forward now and days more so for guest satisfaction. A recent Motorola Solutions Inc has uncovered a study that fifty six percent of hospitality organization plan to increase their mobile investment and wireless technology with greater data volumes and high speed access. This will increase drastically competitive advantage for the business and customer experience. Some find it a challenge in convincing upper management to approve investing in to the latest technology. As well as demonstrating that a proposed technology investment will be beneficial for their business and will assist in continuous up to date trends and market competition. I highly agree that technology is a must in this industry, especially how fast it is changing. In order to stay within the competitive advantage and provide convenience for our guest it is necessary to invest and update into the latest technology. The initial investment might be extreme especially if you have been out of date from any recent technology however, with time the results will be returned with satisfied guest and fast paced PMS systems. - ...3 more comments...
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This article speaks on the recent increase in hospitality spending on new and innovative technology advances. One of the leading locations for hospitality, Dubai, is being seen as a front runner in investment. The article also talks about how these technology companies see the potential in the hospitality industry and are focusing their efforts on this business sector. One challenge mentioned is convincing the management of a company to "dish out the money" for the advances. This is a very informative article with an unbiased view point. -
I liked how this article talked about mobile apps, I think it won't be long until we start seeing that replace the existing room keys. The only problem is if some has a lot of apps and a lot of security passwords to bypass, it would take forever to open your room door, you would much rather have a standard room key. However, this creates lots of partnerships with cell phone companies further increasing hotel revenue. You can even save labor with this at the front of house areas. The possibilities are endless. -
Information technology spending is on the rise in the hospitality industry in attempts to enhance the guest experience in the highly competitive market. According to Motorola hotels are looking to increasing mobile investments in the hopes that their staff will be better equipped and that with their new hardware will improve operational efficiency. The article states that 91% of hospitality decision-makers see mobile and wireless technology as the wave of the future, as well as the need for mobility to stay competitive. A few large challenges are: keeping up with cost, ever-changing technology, the need for more bandwidth, and data storage. -
Information Technology is indispensable in the hospitality industry for several reasons. This article discusses how many hotels are increasing their investment in I.T because of its abundant advantages, especially guest satisfaction. It particularly states how mobile and wireless technology will aid in guests pleasure but ensure competitive advantage as well. They looked at a study of Motorola Solutions Market Barometer of 2011 where they fundamentally determine the emerging trends in the industry and opportunities. They then came to understand that businesses are investing more on hospitality information technology to not only assist in customer retention but to have an overall high-quality system that can manage their daily duties such as inventory, budget, and status of room reservations. -
This article talks about how hotel companies are starting to invest more in information technology to provide a more enhanced guest experience. A survey done by Motorola Solutions found that 56% of hospitality companies are looking to invest in more mobile technology. While companies are looking to invest more in technology, it has been challenging to convince higher management levels to make the investment. Radi Karnib with Rotana Hotel Management said that it's important to demonstrate the benefits of the investment. Daniel Haijar with Layia Hospitality agrees and goes on to say that it's important to differentiate between what's an investment and what's an expense.
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Airbnb announces $1m investment in community-led tourism projects in Africa - 1 views
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As part of Airbnb's vision to empower communities through home sharing and to promote people-to-people tourism that benefits local families and their communities, the online marketplace has announced a $1m investment over the next three years to promote community-led tourism projects in Africa.
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Airbnb hosts in Africa have welcomed 1.2 million guests to the continent in the past year, while earning a combined $139m in host-income.
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Promoting sustainable and inclusive tourism through technologyAirbnb’s vision is to use technology to help spread the benefits of tourism, previously kept in the hands of a few, to the many. In May 2018, Airbnb will host the Africa Travel Summit and bring together 80 thought leaders from across the continent, in Cape Town, to share best practices, exchange ideas and to co-create a vision for how technology can best be used for inclusive and sustainable tourism growth.
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This will help more locals to turn their passions into economic opportunities and showcase the best authentic experiences that guests might otherwise miss. Airbnb will particularly focus on increasing social impact experiences - the proceeds of which go directly to a non-profit organisation.
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Hermione Nevill, senior travel specialist at the World Bank Group, said: "Tourism in Africa is expected to continue its rapid growth. It is vital to ensure this growth occurs sustainably and drives poverty reduction across the continent. It is encouraging to see travel technology platforms such as Airbnb investing in Africa, and piloting more inclusive forms of tourism growth.’’
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Airbnb wants to invest in Africa due to the many touristic attractions that bring in people from all over the world. Additionally, through this technology, they will boost people-to-people tourism in Africa, building a new economic engine for local families and their communities.
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How technology and eco-friendly practices are helping short-term rentals go green | Pho... - 0 views
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The short-term rental industry faces a unique set of challenges when it comes to sustainability.Unlike hotels, where services like housekeeping and recycling are centralized on-site, rental homes are dispersed over a given region, which can make streamlining operations in an eco-conscious way somewhat difficult.
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sustainability and operational efficiency are effectively the same thing.
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The hospitality industry uses sustainability as strategy to lower costs and reducing wasteful consumption through smart initiatives
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keyless entry and smart temperature control to adjust the thermostat when properties aren’t in use.
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With smart thermostats, "it will save property managers money, but ultimately it creates a better guest experience
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City Relay says, as part of its sustainability initiatives, it primarily uses technology to streamline communication channels. "That way, people don't have to congregate in a central space or drive across London to have a face-to-face meeting to get things done," says Helen Skeen, senior brand and content manager.
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Sustainability can be integrated into everyday operations in the simplest forms such as this example of taking advantage of communication technology to avoid driving all the way to the company to conduct meetings.
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Having those digital lines of communication [through programs like Slack and Trello] is essential to being able to do the job, but also making sure that in doing that job, we're not wasting resources and increasing pollution
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According to Airbnb, 88% of its hosts incorporate some form of green practice into their hosting, with 59% providing recycling, 39% providing information about public transportation, 47% providing bulk toiletries and 40% using green cleaning products.The company says it has seen an “overwhelming desire” from both hosts and guests to take steps to support sustainable travel, and Airbnb provides a toolkit for hosts with environmentally friendly tips.
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It is also important to take the time to educate people that host travellers in their homes different ways of promoting a sustainable stay.
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being aware of the fact that - at least in the short-term - it's going to cost your business more.”
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For smaller companies that provide short term rental platforms it may be costly in the beginning to initiate sustainable practices but in the long run it would provide better results.
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City Relay aims to educate guests and hosts about sustainability efforts with information in house manuals and through marketing materials and in the booking channel
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, Airbnb is creating a new program that will offer $100 million to local initiatives around the world over the next 10 years. The grants will “focus on projects that promote cultural heritage, economic vitality and sustainable communities and demonstrate clear local impact
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AirBnb and City Relay discuss how they are implementing sustainability in the short term vacation rentals that host travellers in their business platforms. Sustainability has become a very important trend in tourism which travellers highly consider and these businesses see sustainability as a way of increasing operational efficiency.
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Where are the new openings for startups in the travel industry? | PhocusWire - 0 views
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The travel and tourism sector is estimated to be worth a huge $8.8 trillion every year,
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Personalisation – a major focus for travel brands going into 2020.Tailored technology to cater for the world’s expanding active senior and special needs segments.Improving the traveler experience from end-to-end.
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The key to creating a personalized experience is to understand the preference of the traveler explicitly or implicitly.
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There are huge opportunities for startups and innovators developing personalisation solutions, as travel companies are looking to increase their offering to customers.
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ess tech-savvy than younger generations but have the time and the pocket to pursue unique experiences in new destinations.
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Every traveler wants a smooth, seamless and enjoyable experience. The traveler’s end-to-end experience presents many opportunities to develop solutions at every stage.
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The world of travel technology may seem like a saturated landscape for startups at first glance, however there are still numerous gaps and opportunities for new and improved travel solutions.
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This article mentioned that, most travelers are still seeking the ultimate, streamlined, end-to-end travel experience that is tailored as closely as possible to them. Any budding startups or entrepreneurs with a great idea have an amazing opportunity to establish themselves in the industry.
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Expedia Announces Suite of Software and Technology Products for Hotel Partners - 0 views
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Omni Hotels & Resorts is the latest partner to take advantage of Expedia's package solution. "Omni Hotels & Resorts is excited to further leverage our marketing partnership with Expedia to bring our guests the option to book their total vacation experiences directly with us," said Peter Strebel, chief marketing officer and senior vice president of sales for Omni Hotels & Resorts.
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Partner Loyalty Enrollment: Initially tested with Red Lion Hotels Corporation last fall, the technology has advanced to now allow hotel partners to enlist and sign up users from Expedia sites for their brand loyalty programs. This program has grown to include three other chains.
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MICE Booking Technology: The MICE solution is the first tool that truly automates the booking process for meeting organizers and hotels in real time, making RFPs (requests for proposals) a thing of the past. Hotels can increase MICE sales efficiency by integrating the MICE online booking engine on their website, allowing customers to configure and directly book their meeting, including group lodging, online. This technology further enables hoteliers to yield prices for meetings and groups, based on multiple dynamic criteria to increase revenue. The MICE solution is currently live with Best Western Central Europe and the NH Hotel Group in Germany with promising results. A global rollout will begin soon.
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Rev+:
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As p
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art of Expedia® PartnerCentral (EPC), the company's partner portal which helps hotels manage their properties and rates, Rev+ is a revenue management tool designed to provide actionable data and insights to empower partners to make smart decisions to optimize their revenue. Rev+, an essential tool for revenue managers, comes at no additional costs for hotel partners, and doesn't require additional sign-up.
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Expedia has announced new technology and software for hotel partners that will help hotel partners drive knowledge and efficiencies. "Expedia Powered Technology was born from rethinking how we work with our hotel partners - through listening to their needs, and leveraging our technology as a driver for industry solutions," said Cyril Ranque, president, Lodging Partner Services. It is vital for Expedia, the world's largest online travel company to listen to their hotel partners and to follow the growing technology advancements. Omni Hotels & Resorts has been the latest partner to join the Expedia's package solution.
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How Will Your Hotel Property Use Machine Learning in 2020 and Beyond? | - 2 views
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The LightStay program at Hilton predicts energy, water, and waste usage and costs
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Further, some hotel brands can link in-room energy to the PMS so that when a room is empty, the air conditioner automatically turns off
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To create brand personas and algorithms, IHG assessed its top customer-facing senior managers across brands using cognitive, emotional, and personality assessments.
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Accor Hotels offers guests personalized upgrades based on previous guest behavior at a price that the guest has shown a demonstrated “willingness to pay” at booking and during the pre-arrival period, up to 24 hours before check-in.
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The algorithms are used to create assessments to test candidates for hire against the personas using gamification-based tools, according to The People Space.
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ML technology can create offers at any point during the guest pathway, including the front desk. Rather than replacing agents as some hotels fear, it helps them make better, quicker decisions about what to offer guests.
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The machine learning for hotel properties is dynamic and constantly evolving. Beyond the common uses of Artificial Intelligence such as robotic housekeepers and facial recognition, hotels can deploy machine plearning in different areas such as systems that optimize the use of energy, water and other resources; human resource management such as the one used by IHG; and customer service. -
This article discusses different ways that Machine Learning (ML) is affecting the Hospitality industry. Hiltons Energy Efficiency IHGs HR Screenings Accors Personalized Upgrades
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My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Sit... - 0 views
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These applications simplify daily tasks for management teams and staff, which will ultimately leverage senior management down to focus on the bigger picture
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he year was 2010 and the impending doom of PCI Compliance was upon us. At best, our network infrastructure was dated and we needed to act quickly to get it into compliance.
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CI Compliance is an almost unachievable set of network security standards designed to protect the credit card giants, who already charge them way too much for credit card processing and continually squeeze them with a plethora of monthly fees.
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The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment
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he restaurant industry is also plagued with security breaches, including large chains such as Darden (Cheddar’s), Panera Bread, Sonic and Arby’s.
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Operators must identify network vulnerabilities, physical vulnerabilities, and operational vulnerabilities that could result in a credit card breach and fix them. In summary, it is a painfully tedious, extremely time consuming, and potentially expensive process
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It is extremely important for the security of our guest’s payment information, both for ensuring trust with our customers and limiting legal liabilities
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PCI DSS is mandatory for any and all businesses that accept credit cards. It involves a process of assessment, remediation and reporting.
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egacy systems such as Positouch, Micros, and Aloha are bulkier, more expensive, and much harder to program and implement.
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In a nutshell, PCI DSS forced us to upgrade our network, which ultimately allowed us to operate in the cloud. This unintended outcome to a painful requirement was truly a blessing in disguise and it pushed us into new territory – the cloud!
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IBM defines cloud computing as “the delivery of on-demand computing resources — everything from applications to data centers — over the internet on a pay-for-use basis.”[iii]
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ud computing can streamline our operation.
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The first order of business was to get our network infrastructure in order.
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Toast
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It is extremely intuitive, like using a smartphone, thus needing very little training. As wireless POS solutions evolve, legacy systems will eventually be phased out. It is only a matter of time.
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EMV (Europay, MasterCard and Visa) is another set of regulations that are coming to the restaurant industry. “EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.”
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Pay My Tab will fully integrate with our POS system and eliminates many bulky PCI DSS requirements.
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llows for remote access, allowing management to check flow of service, identify unique reservations, and make sure that waitlists are being managed appropriately.
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good communication is key for making sure work-life balance is maintained.
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An area which the cloud has really saved our restaurants time is with food & beverage inventories.
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This has greatly improved productivity and allowed our management teams to communicate in real time.
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Our office hardware now consists of much less expensive “Network Computers”, which do not require expanded memory for giant program
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Although the solutions highlighted above create efficiency and save time, they do not serve guests and they don’t understand the art of hospitality
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It is imperative that as restaurateurs we continue to create a positive environment, embrace innovation, and engage and train our employees in the art and skill of hospitality.
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This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.
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shared by nicolasdepinto on 19 Jan 20
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Music presents a new front for in-room entertainment - 1 views
www.hotelmanagement.net/...w-front-for-room-entertainment
hospitality technology hotel software music entertainment
shared by nicolasdepinto on 19 Jan 20
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The article discusses how music is becoming a bigger source of in-room entertainment in hotel rooms second only to video. The number of people listening to music daily is constantly growing and while most people listen with headphones, at a home setting people are used to using their TVs or speakers, these gadgets and habits have become expectations for their lodging accommodations. Companies have traditionally responded to this with Bluetooth speakers in the rooms, while companies like Hilton and SBE have decided to reduce the investment in hardware that would inevitably be outdated and replaced, as it happened with radios, VCR, and DVD players; and instead have recently opted to strike partnership with streaming services, such as, IHeartRadio and Tidal respectively to satisfy their guest desire for their music preferences. While a company like Hard Rock hotels has done the opposite and invested more in hardware and added soundbars to the rooms and the optional offering of turntables and guitars for guest use. Music streaming and casting isn't going anywhere any time soon, so hotels have to find the best balance between hardware and software to stand out and be competitive. -
This article talks about the new up and coming form of in-room hotel entertainment. According to Statista, 68% of Americans between the ages of 18-34 listen to music on a daily basis. A senior project manager at Hilton said, "residential trends become hospitality expectations." I think that is so true because you want your guests to feel at home and comfortable when they are away from home and choosing to stay at your hotel during their time away. It was also very interesting to learn that hotels shy away from putting hardware in their rooms. For instance, DVD players. It's so much more practical to have a steaming service connected to the television.
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Six steps to plan successful Virtual and Hybrid Events: a new White Paper by AIM Group ... - 0 views
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AIM Group International, a company specialised in congresses, events and communication with 60 years’ experience, today publishes a new White Paper entitled: Virtual and Hybrid Events: a guide to success, signed by the senior expert Annalisa Ponchia, Director of Innovation and Customer Experience AIM Group International
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The global pandemic has forced the event industry to embrace and explore the realm of virtual meetings like never before. AIM Group has already organised more than 90 digital events (congresses, CME courses and corporate meetings) in the early months of 2020 and a further 180 virtual events will happen by the end of the year.
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That is why AIM Group decided to leverage the experience gained from our international client experiences to prepare guidelines on how to plan and organise virtual events that satisfy the mix of different stakeholders - attendees, speakers and sponsors, leveraging the new opportunities offered by the virtual formats and channels.
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The organization of a virtual and hybrid event requires a DCO, not a typo (!), this is a Digital Conference Organizer, a team with specific knowledge and competences and the ability to offer strategic guidance on planning events with full or partial digital components” outlines Annalisa Ponchia.
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Content First. Linking the content with the right communication format and style should come first, adapting the tone of voice, session formats and tools.
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The Digital Event Team: strategic mind-set and tech skills. From the Digital Event Strategist to the Content & Resource Manager or the Digital Tools expert, there are several specialist skillsets and profiles that are needed for this kind of event.
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Digital platform and the best user experience: how to choose the most suitable solution? Whether it is a fully virtual event, a hybrid or multi-hub digital event, you must assess your needs first and then choose
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Digital Sponsorship opportunities and Virtual Exhibitions. It is important to consider and find new ways
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The importance of Communication
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Sustainable actions and CSR initiatives for virtual events.
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Organising a digital event can open a wide range of new opportunities because you are not limited by the usual physical barriers, you can very easily expand the audience and with the correct event duration and timetable you can even prolong the event lifespan” adds Annalisa Ponchia. “There is one extra tip that I would suggest and that is leveraging data and feedback to make sure that the event is fully measurable. If you set clear KPIs at the outset and leverage all the channels from analytics to social media and the event app then you will be in a great position to measure the event impact”.
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Planning a virtual or hybrid event is much more complex than you would imagine. Mastering virtual is the first step, but it is also crucial to leverage online event strategies to create memorable and engaging hybrid experiences. Our teams are consulting clients to embrace the innovation and are fully committed to explore the new possibilities and find new, creative solutions
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This article discusses 6 steps for planning successful and virtual events. It references a White Paper on this topic
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Keeping Green: Sustainability and Covid-19 - Short Term Rentals - 1 views
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It is important in a moment like this to ask the question – will sustainability stay as important to hospitality?
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Sharmista Mitra-Kelly, senior associate at JCJ Architecture, noted: “They all have different expectations, but a very similar mindset when it comes to wellness and preservation [both self and natural], and that means a focus on sustainability.”
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Giles Fuchs, entrepreneur and owner of the Burgh Island Hotel, said: “For business hotels, such as Premier Inn, they have found that individuals are far more likely to stay in hotels who are making an effort to provide a more sustainable environment.”
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The idea of green business is prominent in short-term rentals and serviced apartments as well.
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Fuchs added: “There’s that obvious tension between price and quality.”This tension is at the heart of all business and tends to become unbalanced during times of hardship. When businesses are existentially threatened, as some say hospitality is with the coronavirus outbreak, logic would dictate that price takes over afterwards.
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For some hospitality businesses, sustainability may actually be a solution to cut costs with a more difficult market. Basic measures, such as opting out of turndown services and using energy efficient lights and recycling water can realistically be used to shave certain expenses.
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In this instance sustainable development can be a double-edged sword. High upfront costs can hamstring businesses with less cash on hand but can create necessary savings for those with just enough.
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Madu Rajesh, director for International Tourism Partnership, told HospitalityNet: “There is a strong business case for sustainable hotels including reducing operational costs through utility savings, benefiting from national and local incentives, and increasing control of energy costs through installing on-site renewables.”
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The consensus among many professionals is, however, that sustainability is no longer a choice that can really be made by businesses. The future of hospitality will be inherently sustainable.
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Paolo Trevisan, head of design at Pininfarina of America, said: “Over the next six to twelve months, consumers will be giving everything a more critical look, from their homes to their vacations. As such, we believe that sustainability –– especially principles of biophilia (access to natural light, green space, etc.) –– will continue to be a topic on the forefront of people’s minds.
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Mitra-Kelly said: “More than anything, this pandemic is teaching us that we are so dependent on things that are not locally sourced or sustained.”
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The ethics of sustainability are dependent upon the personal views of those who lead a company, but the business sense is not.
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For some, sustainability may be the way to recover from a time of genuine business concern. For others it may fall by the wayside.The idea, however, is still present and, while maybe temporarily deprioritised, is set for a significant comeback.
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The article describes the origins of green hotel and hospitality movement, provides the experts' opinions on green movement within the industry and predicts the possible future actions of the hotels in the after COVID-19 times. Financial aspects of the implementation of environment friendly actions are also discussed.
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How technology is transforming hotel point-of-sale systems | Hotel Management - 3 views
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Technology has transformed point of sale into point of experience
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elf-ordering via their smartphone by the pool or wherever they happen to be and increased guest satisfaction with guest payment
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Because the staff members have appropriate intelligence readily in their hands, personalization can happen
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easy to summon service in “non-F&B” areas
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The card data is processed only by the payment gateway to/from the acquiring bank and only the final transaction approval code is passed to the POS, without the card data
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The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011
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associated mobile apps have the potential to increase top-line [food-and-beverage] sales in hotels by 5 [percent] to 10 percent without significant costs
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hotel food-and-beverage revenue per occupied room increased 1.6 percent during 2017. F&B RevPOR reached $105.56, up from $103.93 in 2016, according to STR.
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POS vendors have moved away from storing card data on their application and network. Many vendors no longer pass through or process any card data on their POS systems. Rather, they link and integrate to certified payment gateways. Payment devices are encrypted and secured, and client card data is always encrypted and totally separated from the POS terminal.
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Technology is allowing for an extreme and pronounced change in point-of-sale systems
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Mobile POS provides several benefits for hotels and guests alike. With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property
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POS technology has been a great partner in these efforts by making POS systems easier than ever to use, and mobility plays a role in impacting the increase in consumer spending, Wisell said
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Call-for-service technology, deployed tableside and in under-serviced areas such as lobbies, coupled with mobile ordering apps, offer hotels an opportunity to increase sales
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Mobile POS also lays the groundwork for future integration with artificial intelligence or customer-relationship-management systems.
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“Hotels can spend millions of dollars on a remodel but if they don’t have the right point of experience, it can still result in a one- or two-star rating,” he said.
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This shows that importance of POS, and how it can transform a business for the good or bad.
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Mobile is now
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People are starting to expect this, they even want more of a variety of different ways to pay that can be determining if you get business or not.
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Hinojosa said
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Were always looking for a way to make the experience more personalized and this is one way.
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with
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When guest get their food quicker and accurately this helps the experience and revenue.
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they are the face of the property
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u recognize them and are honored they are here with you again.”
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“Whenever a guest is seated in the lobby and wants a take-away coffee, they can order one and not only when a staff member notices the guest in a restaurant,
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This is really good because it is hard as a front desk agent to give attention to the guest since the moment they step in but with this they can request their snack or drink that they want.
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While there is interest in the potential of AI and chatbots for roomservice and self-service ordering, these are not yet ready for a widespread rollout at this time, Wisell said.
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“Data scientists can be used in the back of the house on the kitchen side, too—optimizing the production line,” he said. “Looking at the analytics behind the performance will reduce the wait times in the front of the house.”
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hotels don’t want to cross the line into creepy.
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Mobile POS has boosted F&B growth due to the ability to complete sales much faster and from non-F&B serviced areas of the property. The mobility contributes greatly to the increase in customer spending. With this mobility, companies must ensure compliance with PCI standards, and ensure that no credit card information is stored directly on the POS terminal. The article also touches on the subject of tokenization, and the usage of technology to secure a "token" rather than actual card data aids in reducing security risks. - ...4 more comments...
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This article was about how technology has had a great influence on point of sale systems within the hospitality industry. According to a senior director of product manager at Agilysys, Mike Hinojosa, he states that technology has transformed point of sale into point of experience. I personally agree with this because lately I expect hotels to have the latest in technology when it comes to POS and when I encounter a poor POS I automatically think they lack in providing the best for their guests. This article talks a lot about how mobile POS provide benefits for both parties and how it has increased guest satisfaction. "With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property." According to this article, POS systems help boost F&B spending growth and they have become more secure throughout the years. "The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011, according to Technomic". It's said that mobile POS has helped F&B growth because it gives users the ability to into quicker sales and in different areas throughout the properties. For example, a waiter walking around a pool taking orders instead of having the guests walk to the poolside bar to place an order. Collecting payment has also become safer and easier with POS systems because of the PCI standards. -
Technology is allowing for an extreme and pronounced change in point-of-sale systems. The speed of service for the guest in a hotel has dramatically went up because of point of scale systems. It is more convenient and quicker for guests to get things or to order things. -
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This article is about how technology is transforming the POS experience by providing a more advanced security solution and a mobile platform. The article highlights how this new technology supports both the client and staff experience. The technology also provides a financial benefit in increasing sales by 5% and reducing cost by 10%.
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POS Technology has developed majorly over the past years. Growing developing offering mobile devices that can help workers pace themselves and generate more sales. These programs also offer extra data security to protect the clients information against fraud. This device is perfect for sport arenas, bar, golf course and more open outdoor and large venues that cater to voluminous crowds. -
This article is about the benefits of technology in POS systems. It shows how the technology can personalize the experience of the guest by having them be able to order from the moment they step into the lobby. The article also discusses how all the technology is good but in the hospitality we are walking on a fine line that we don't want to cross to creepy with biometrics. Technology offers efficiency in speed and will give a better experience. Not only this but it talks about how POS is becoming more secure, and how people want to pay in different ways.
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For hotels, COVID-19 has created an operational "perfect storm" | PhocusWire - 0 views
www.phocuswire.com/d-an-operational-perfect-storm
hotels security covid-19 technology Hospitality hotel business travel solution
shared by Lymaris Collazo on 04 Oct 20
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As recovery starts in some regions, hotels are reporting dramatic and unexpected spikes in occupancy numbers, swinging from 20% to 80% occupancy and back down to 20% in a matter of days.
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The guest profile of businesses is changing too in many instances. Many business travel hotels are having to work out how to pivot to attract and profitably service leisure guests in the absence of a business travel market currently.
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On top of the basic need to have the right amount of staff in place for a highly unpredictable amount and type of guests, hotels also have to process systemic change in the way their operations run to be able to guarantee the care of their staff and their guests. Surgical precision also needs to be applied to cost control.
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One of the biggest challenges for operations managers and housekeepers alike is in implementing the new cleaning protocols. Extra time needs to be planned per hotel room to make sure that the right processes are followed, and the correct manpower needs to be available to execute the new protocols adequately for the number of rooms in service.
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Some hotels are also deploying cleaning techniques that require rooms to be left for three hours after spraying, others have a policy of allocating 24 hours per room before another guest can be checked in to ensure there is time to fulfill the new procedures.
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We found that the average guest departure room cleaning time has increased by around 11% overall. In fact, over half of the hotels we spoke to report an increase in minutes spent cleaning each room of at least 15% or more. Ivaylo Ivanov, senior vice president of hotel operations for Okada Manila, estimates that at his 5-star resort, an additional 25% to 30% time is required to clean each room.
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Expense control pressures are increasing as the costs of these operations continue to spiral with hotels having to outlay hundreds of thousands of dollars on new cleaning products and protective equipment.
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With supplementary costs like these to balance against occupancy rates of 20% on average, hotels have to find sophisticated ways to save on costs that won’t compromise the all‐important guest experience.
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We expected hotels to turn to a reduction in stayover cleans as a key way to balance out the additional time spent cleaning check-out stays. However, our survey found that only 12% of the hotels we have spoken to have actually gone down this route.
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As a five‐star resort where guests know to expect exemplary service, Ivaylo at the Okada resort just simply does not feel this option is open to them as standard (although, if guests request it, that would of course be accommodated). Indeed, where guests do want stayover cleans, the hotels we surveyed found that cleaning time significantly increases by around 35%.
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When all the strings of the current environment for operations staff are pulled together, it is easy to see that not only have their jobs fundamentally shifted but that there is a huge amount expected of them. Technology has played a vital role in helping teams to communicate and operate during the lockdown, and it will be even more essential to equip teams with the right tools in this next stage so that hotel operations can be optimized to the maximum and these key members of the team are properly supported.Now is the time to assess each process to gain a full picture of exactly what labor and time is needed to continue to operate at the level guests expect whilst adapting to the regulations of the new normal. Any investment made now to support this essential part of any hotel will pay dividends in terms of lowering staff turnover and increasing guest satisfaction as well as realizing business-critical cost savings.
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On this article you may learn about the security protocols of cleanliness rooms that hotels had to implement due to Covid-19. This challenges comes with the accompanion of controlling opertional costs and what labor and time is needed to continue to operate at the level guests expect whilst adapting to the regulations of the new normal.
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Cyber Attacks Are Spiking - Is Your Hotel Prepared? | By Jeff Venza - Hospitality Net - 0 views
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“Thinking of cybersecurity solely as an IT issue is like believing that an entire company’s workforce, from the CEO down, is just one big HR issue.”
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recent reports reveal at least 16 billion records
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have been exposed through data breaches since 2019
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The COVID-19 pandemic was, in many ways, the perfect storm for an influx in cyber exploitation
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With this in mind, cybersecurity should be viewed as a company-wide initiative, with considerations made across each level of any tech-driven organization.
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we must also recognize that more sophisticated technology creates an environment for increasingly sophisticated cybercrime
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studies show that nearly 80% of senior IT and IT security leaders believe their organizations lack sufficient protection against cyberattacks.
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only 5% of companies’ folders are adequately protected
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To this effect, global cybercrime damages are predicted to cost up to $10.5 trillion annually by 2025
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And for hotels, a security breach resulting in compromised guest data can damage a property’s reputation beyond repair
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Instead, companies today should be leveraging a formal cybersecurity program in conjunction with dedicated technology and resources to effectively protect the information housed within their digital infrastructure.
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Much like cyber risks are ever-evolving, a hotels’ cybersecurity protocol must also evolve and adapt based on frequent reassessments of risks and vulnerabilities
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cybersecurity cannot be treated as an afterthought, nor should it be viewed as an optional investment; rather, it’s the cost of doing business in any data and tech-driven landscape.
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the average cost of a data breach is $3.86 million as of 2020
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This article stresses the importance of cyber security specifically within the hospitality industry. The author of the article describes how a strong cyber security management system should not be an afterthought for hotels and should be seen as a cost of doing business especially in a tech driven industry. The article lists some key components and areas to focus on for hotels to manage cyber risks and threats
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POV: IHG's Recent Data Breach Wasn't Due to a Weak Password | Hospitality Technology - 0 views
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come to light regarding the recent IHG data breach, one thing becomes clear: employee training to detect suspicious phishing emails must become a priority. Many news outlets have made it seem that a weak password was the cause for the company’s recent security breach, but if the hackers -- TeaPea -- who are claiming responsibility for the breach are to be believed, this really isn’t the case. TeaPea told the BBC that they were only able to gain access to the company’s internal IT network after an employee was tricked into downloading a malicious piece of software via a booby-trapped email attachment.
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MPLOYEES ARE THE WEAKEST LINK
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Unfortunately, in an industry where hospitality and customer service is the primary directive, employees are predisposed for being kind and willing to give to much information," says Andy Rogers, Senior Assessor of Schellman, a global cybersecurity assessor.
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or hoteliers, recognizing this as a true weakness and doing what they can to remediate this problem is a necessity
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MAKE CYBER SECURITY TRAINING A PRIORITYOnce employees are aware of the role they play in protecting the company, they must then receive regular and high-quality training on a variety of phishing attacks
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remember, an hour long security training session once a year is likely to be highly ineffective. Instead, consider multiple short training sessions regularly.
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GO BEYOND TRAINING
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Email systems are too intimate with business applications and are typically installed on the same workstations for convenience," Sackowitz says. "Perhaps, as a safer alternative, it's time to look at sandboxing or bifurcating critical systems over one’s that converge with public delivery. Perimeters are still necessary. Additionally, there are technologies that can block or proxy any outbound URL from email that will minimize risk."
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this article is about a recent data breach. in essence this article provides an outline for how to possibly prevent something this devastating from happening. the general consensus is that training employees is of the utmost importance because there the weak link.
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Making ecotechnology worth it for hotels - Insights - 1 views
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n a 201
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budget limitations, and a lack of manpower. “These barriers”, warn the researchers, “are likely to reduce the motivation of senior hotel management to adopt the technologies unless they are essential to survival”.
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n a 201
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In a 2012 survey, TripAdvisor found that 71% of the respondents were keen to make eco-friendly choices when travelling
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In Hong Kong, a few upscale hotels have seen their reputations improve and profits rise since installing occupancy sensors, headboard coolers, and air conditioning control, amongst other innovative solutions.
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External barriers to installation include resistance from local governments and weather conditions that hinder the use of renewable energy
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Price-conscious hoteliers can save money by installing energy-saving technologies such as lowflow shower-heads, solar hot water collector systems, and decomposers that liquefy leftover food
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A chain hotel with 400 rooms might benefit more in the long run from investing in environmental technologies than will a smaller, independent hotel that cannot afford the initial outlay
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Finally, a lack of technical knowledge can make hotels reluctant to adopt any new technologies – especially environmental ones
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For instance, installing water restrictors in shower-heads may reduce water flow and pressure.
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Although many of the hotels boasted green awards, employed specialists responsible for environmental programmes, or had green committees, fewer than 30% of them planned to obtain green certification within the next year.
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a lack of green knowledge and experience. As this barrier most strongly affected hotels with no green incentives or programmes, a logical solution is to create a formal structure to promote environmental management
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For example, employees at internationally branded chain hotels, which pride themselves on globally consistent service quality, were particularly concerned that adopting environmental technologies would damage guests’ experience
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Hotels are definitely in a position to use green technologies to reduce their consumption and waste without compromising customer experience. In addition to environmental benefits, this approach can also improve a company's environmental performance and reduce utilities expenses. However, both external and internal factors can affect a company's decision to adopt these environmental technologies. This study explores some of the factors that might be hurdles for the industry as it tries to move towards a smarter and more sustainable future. -
This article discusses the barriers to more hotels implementing green/eco-friendly technology. The main concern most hotel managers have about installing green tech is compromising the experience for the guest. For example, lowflow water heads are eco-friendly and conserve water as well as money, however guests may be displeased with the low pressure. Another large reason for lack of implementation is the little knowledge hotel staff have of green tech in both installation and usage.