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10 E-Commerce Predictions For 2013 - Forbes - 0 views

www.forbes.com/...-commerce-predictions-for-2013
shared by Grant Beck on 31 Jan 13 - No Cached
  • Consumers
  • Consumers
  • people are spending, and continuing to spend, more and more online.
  • ...10 more annotations...
  • brick-and-mortar retailers scramble to keep pace with a digitally driven world.
  • consumers are demanding optimized and personalized sites
  • Companies that don’t test won’t get anywhere near providing the best online experiences for their audience.
  • B-to-B sites
  • expect to see more of the general information they share online used by companies.
  • a completely seamless e-commerce experience no matter where they are—at their desktops, on their smartphones and tablets, or on social pages and sites—is a must-have.
  • brands getting a handle on big data to deliver to customers more targeted offers across all channels in real time.
  • brands using social data to personalize experiences on their websites, as well as applying testing and personalization to their own Facebook pages.
  • Because consumers are climbing on board with personalization, they should expect
  • are likely to use testing and personalization to create well-optimized and targeted sites based on user behaviors.
  • Grant Beck on 31 Jan 13
     
    This brief article is taken from Forbes and in it Paul Dunay offers 10 Predictions (or expectations in some cases) for the year in e-commerce. It has been seen that e-commerce has grown year to year, specifically on Cyber Monday which shows people are spending more online. The predictions range from consumer expectations to the use of personal data collected by companies. In my opinion the predictions are very straight forward and almost assumed in today's technological world in regards to customer expectations. The prediction of companies using data they have collected to help improve their e-commerce experience is very intriguing however, and suprising that this is not common practice already. It will be very interesting to see if & how these predicitions develop, especially with social media and the use of personal data. Overall it's an interesting article and provokes some good thought on e-commerce.
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FBI on Predictive Policing - 0 views

www.fbi.gov/...ing-technology-to-reduce-crime predictive policing santa Barbara police FBI
shared by Marcus Baez on 01 Jun 13 - No Cached
  • Marcus Baez on 01 Jun 13
     
    This article talks about how the Santa Barbara Police Department uses Predictive Policing to help fight crime. Professor Cilli mentioned this in class the other day and it really caught my attention. It blew my mind how technology is so advanced that things like this can happen for the better of our country, and our citizens!  What the article talks about is how the Santa Barbara PD needed to make some budget cuts, and could not afford to hire more officers, so they decided a non traditional approach to fight crime, and that was the use of technology to predict crime in certain areas, this is known as Predictive Policing. What happens with this is basically old crimes are inputted into a database with all the details and information, and this piece of technology predicts when and where the next crimes similar to the older ones will happen again. This is all based on previous historical patterns of course, and the predictions obviously have their faults.
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Digital Hospitality, AKA Predictive Personalization | ClickZ - 0 views

www.clickz.com/...aka-predictive-personalization digital marketing predictive personalization hospitality
shared by Alyssa Westmeyer on 17 Nov 13 - No Cached
  • marketers are afraid of using it in more consumer-connected ways because people might feel like their privacy has been violated
  • websites and devices are already collecting unfathomable amounts of data, but marketers are afraid of using it in more consumer-connected ways because people might feel like their privacy has been violated
  • everyone benefits from strong customer service, which is what brands can deliver online through predictive personalization
  • ...3 more annotations...
  • Predictive personalization uses your visitors' implicit behavior to evaluate: Where in the buying process they are, then, The relevant messaging needed to move them further down the sales funnel and create an explicit behavior.
  • When brands and agencies employ this strategy, they create online hospitality that is in direct response to their customers' needs or wants based on those customers' website activity. They connect in meaningful ways with their consumers in real time with highly tailored offers or content that is relevant to their real-time activities.
  • As more and more businesses move into the direct-to-consumer space, they will need to improve their digital hospitality by predicting what consumers want based on what they already do online.
  • Alyssa Westmeyer on 17 Nov 13
     
    The opportunity to improve utilization of predictive personalization in hospitality marketing is vast. A role that was previously fulfilled entirely by a human is now able to be translated into the digital world. There are a number of reasons that marketers are not yet excelling at the use of this data to provide results, the greatest of which is that clearly defined goals are necessary to narrow down the specific data that is needed in order to create a program that produces the desired result. We still have a long way to go before we know how to fine tune marketing according to digital activity but a starting off point is to use location markers to customize email and website marketing to the area in which the user is interested.
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Predicting the Future of Computer Networks and the Internet - 0 views

www.lifewire.com/-of-computer-networking-818269 Technology Hospitality hotel tech network
shared by kdibe001 on 21 May 17 - No Cached
  • Broadband routers and other home gateways become obsolete: As people end up owning hundreds of wearable and mobile devices that need to communicate both inside in the home and away, installing fixed routers inside a home to manage traffic will no longer make sense: Devices will all communicate with each other and the Internet directly.
  • kdibe001 on 21 May 17
     
    This article predicts the future of networking and the internet, which is a challenging thing to do, considering how complex this technology is. Among some things predicted are that web site address space will eventually run out and the domain names will crash as human recognition will be able to navigate through web pages. The most interesting thing I found is that broadband routers will soon disappear due to multiple internet capable devices will be able to solely communicate with each other, meaning our phones, watches, and computers will all be connected without a router. It also goes deeper into the possibility of a future without an internet network. It's hard to predict that we will also be able to fight against cyber attacks and spam and keep our internet at use. Imagine a future with no internet! What will be the next big thing then?
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How Artificial Intelligence is Revolutionising Hotel Revenue Management - 0 views

pricepoint.co/ai-in-revenue-management
shared by nbrac002 on 16 Sep 21 - No Cached
  • With the help of data and analytics, revenue managers, from the get-go, have been predicting and shaping the customer path to purchase.  
  • Most AI-powered systems are designed to digest, translate and identify patterns in a large amount of data
  • Talking about the role of revenue manager, it has evolved to a great degree. A few years back, the job of a revenue manager was only about collecting, compiling data, and analyzing data to decide hotel rates. 
  • ...16 more annotations...
  • Technology like AI is fast becoming a significant part of a hotel’s operations. From a hotel website chatbot to predicting guest behavior, AI is being deployed everywhere.
  • This data holds a tremendous amount of information that could benefit hotels in various ways.
  • At present, an Al-based hotel revenue management system can process millions of data in a fraction of time. Not just that, with machine learning, it can compile them, bringing a lot of valuable insights to the table and also learn about customers’ behavior.
  • Data gathering is one of the first and foremost things in revenue management
  • Further, machine learning algorithms are trained to gather certain types of data.
  • Guest patterns or you can also call it guest behavior is critical for a hotel. Because it isn’t static and keeps changing with time and circumstances. Therefore, a hotel must be able to identify and attend to them
  • evenue management in hospitality existed even before this, but it was in its infancy. Only a few accommodation providers were utilizing it.
  • Detailed and data-driven guest personas are important for efficient revenue management. But creating guest personas manually or using traditional methods have a few flaws. This is where automatic and data-driven persona creation is used.
  • When we talk about personas, there’s also something called the propensity model. If you aren’t aware of the propensity model, it is basically a scorecard that is used to predict the behavior of your guests or prospect base.
  • With predictive analytics and machine learning, revenue managers can predict how customers’ preferences and past behavior will lead to future purchases. As a result, they can optimize the revenue channels of a hotel precisely.
  • There are times when hotels run guest discounts and they don’t invest much to analyze it. They fail to determine whether these discounts are worth it
  • hotels can easily monitor every discount or promotional campaign and determine which ones are delivering good results and which ones aren’t.
  • As machine learning algorithms already have access to all the data, it understands relationships between the different data fields related to your hotel’s offering, giving a more predictable outcome.
  • Not to mention, these ML-powered systems will continue to learn, optimize, and adjust over time. Meaning, it will just get better and better
  • But with an AI-based system, you can continually monitor every channel and let the system alert you about potential risks. Further, these systems are usually fed with specific metrics and conditions for risks, and whenever it finds something that matches the conditions, it sends an alert.
  • However, many might argue that artificial intelligence for hotel revenue management would rule out human jobs. But in reality, AI, ML, and other sought-after techs are more likely to work in collaboration with humans going forwar
  • nbrac002 on 16 Sep 21
     
    AI has tremendously helped the hotel industry especially in the realm of revenue management. Instead of having to compile mountains of data and make calculations by hand, we have AI software that can not only analyze all the compiled data, make predictions based of trends, and set rates but it also learns from this data to become smarter with time.
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Using data mining and analytics to your hotel's advantage - eHotelier - 3 views

ehotelier.com/...ytics-to-your-hotels-advantage #datamining #ebuisness #hoteltechnology #guestexperience
shared by sbarr011 on 27 May 18 - No Cached
  • Hire a well-trained staff and a knowledgeable IT manager.
  • Refine the process.
  • . Demand timely output
  • ...15 more annotations...
  • . Select the appropriate tools for analysis and prediction
  • Collect data to support the models.
  • Build segmentation and predictive models.
  • Match your IT priorities with a skilled provider
  • Over the next decade, an evolution is predicted such that more attention is paid to data mining, both the onsite experience and customers social media profiles in order to integrate them into CRM activity and better target marketing communications, offers and rewards.
  • Data mining involves a continuous cycle of inputs and outputs based on models that must be modified and refined as conditions change in the competitive environment.
  • The hospitality industry is known as a highly customer-centered business and accumulates large amounts of customer data from central reservation systems (CRS), property management system (PMS), point-of-sale (POS), and guest loyalty program databases. Therefore, data mining application can play a huge role in the hospitality industry by assisting managers formulate marketing strategies, enhance guest experiences, increase retention and loyalty and ultimately, maximize profits.
  • Deviation detection
  • Clustering
  • Classification
  • Once data-mining is properly managed, the tasks performed can be grouped into five categories
  • Without data mining, valuable marketing insights about customers’ characteristics and purchase patterns may remain largely untapped. Success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert this data set into knowledge that will help you better manage your business.
  • Forecasting
  • Association
  • Association
  • sbarr011 on 27 May 18
     
    This article discusses the use of data mining and analytic techniques to create a competitive edge for companies in the hotel industry. Hotel companies are a customer centered business which accumulate large amounts of data on customers from various databases. Implementing a data mining system will improve profits, loyalty and retention and enhance guest experiences by helping the marketing and management teams create focused policies. The article discusses seven guidelines that create appropriate use of data mining technology. These guidelines include synching your IT infrastructure with the right data experts. Also, creating accurate segmentation and predictive models of the customers information or profile. As well as gathering the correct data for use in the system's models. Also utilizing the proper methods to collect and sort relevant data. Another important guideline is to have a speedy turnaround of the data. Also, continuous improvement is important find better ways to implement the processes. The final guideline mentioned is to find the proper IT employees to manage the data. The article proceeds to discuss five categories to utilize the information. These are classification, clustering, deviation detection, association and forecasting. The article predicts that over the next ten years there will be more attention paid to data mining to improve the guest experience and focus marketing initiatives. Data mining will be a critical tool to understand and utilize customers behaviors and patterns.
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5 Biggest POS Predictions for 2017 - 1 views

www.touchdynamic.com/5-pos-predictions-2017 Technology Hospitality network future trends pos tablets mobile
shared by kdibe001 on 11 Jun 17 - No Cached
  • All-in-one
  • solutions are
  • ergonomically friendly, allowing them to fit into small spaces at the POS counter and eliminating arranging and rearranging the POS counter to accommodate larger units.
  • ...3 more annotations...
  • 4. Big data from on-site and external sources will be more accessible to small businesses. Among other POS predictions, in 2017 the playing field will begin to level with more options for small business to access data. Data mining and analytics tools are now within reach of SMBs, both from usability and budget standpoints, and they will use them to gain a competitive edge.
  • power-packed tablet technology becoming more sophisticated and primed for clean, seamless integration into the customer experience.
  • Merchants that stay ahead of the curve, stand the strongest chance to be firmly in the black through the year and beyond.
  • kdibe001 on 11 Jun 17
     
    This article predicted POS trends for 2017 and narrowed it down to convenience, mobile retail, smarter technology use, accessibility, and media. I found this article interesting to read because most of this I have seen throughout the hospitality industry. As cloud storage systems are becoming more common, tablets are being used in placed of large desktop computers because they are cheaper and not much storage is needed. The article also stated that Global Market Insights, a research firm, predicts that POS terminal market will increase 19% from 2016 to 2023. This shows that the industry is changing as a whole and for those who haven't converted yet to this type of technology, they may want to consider doing so. It also explained how technology can be used to gather more data about the consumer/customers and also to use the technology to attract customers to dine in at the restaurant or shop because they want a more interactive experience.
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Hotel Rooms of the Future: New Hospitality Technology Profiled | ehotelier.com News Arc... - 2 views

ehotelier.com/...item.php
shared by Mirta Echazabal on 16 Jan 12 - No Cached
  • Mirta Echazabal on 16 Jan 12
     
    This article basically talks about how much technology has changed and what directors of softwares predict technology will be in the near future. The article informs how the Peachtree Plaza hotel like many other hotels replaced the keys to all the rooms with electronic key cards. Which increased security for the guest and cost saving. Hospitality consultants agreed that in the future mobile phones will be the way to open guest room doors and will probably occur through infrared or wirelesss access to rooms. Neil Roodyn the director of software developers informed that he predicts that in the future people will be sitting around touch sensitive table top computer in lobbies where they can searchfor places to go in the area and make their own restaurant reservations. Neil predicts this can also influence more communication and interaction between guest. My thoughts on this article is that the younger generation is far more technology oriented and feel more comfortable with working all these new gadgets, but for the baby boomers and older crowd have the want and need of having that human interaction. Technology seems a bit to advanced for them. The more technology advances the less human interaction will occur. I think that technology advancement is great for everyone, but human interaction needs to remain for those that are not very technology savy.
  • ...2 more comments...
  • Mary White on 16 Jan 12
     
    I am all for getting rid of hotel room key cards. I have the worst time keeping track of them. I also find your comments on the generation gap to be compelling. My Dad is terrified of anything electronic. I cannot imagine that he would easily trust technology to check him into a hotel and do the basic functions of customer service. He would walk right past the touch screen computers and ask the desk receptionist for area attractions. I do see the decrease in human interaction as a negative. I personally enjoy the opinions of local people when it comes to ideas about where to eat or what to see. All of this rapid technological change can be intimidating, but I am sure that once we all grow accustomed to the new ways of staying in a hotel, then the old key cards will seem like dinosaurs.
  • Mirta Echazabal on 16 Jan 12
     
    My parents are also not very savy with technology and they dont even speak english, so it makes it that much harder for them. They both still have flip phones. Overall, I know in the end there has to be some sort of balance with the advancement of technology and still have that human interaction.
  • Gyujin Chae on 17 Jan 12
     
    This is an informative article, and I also understand Mary's opinion. Over decades, technology has rapidly advanced and it seems to be quite hard to catch up with all the new technology released quickly. For example, I stayed in a hotel called Aria, one of the newly built hotels in Las Vegas, and the hotel is equipped with state-of-the-art room technology (not just room but all over the hotel). To get into a room, unlike other hotels, I just put a room key on a sensor instead of inserting a key; as well as, I just touched a button right next to the door for privacy instead of putting the "Do not Disturb" card on a door knob. This is not something really huge, however this is how hotels are technologically changing. As a person studying Hospitality Management, the change was very impressive, but at the same time, it was intimidating. Obviously, our parents generation should have harder time to use new technology and/or to get used it than I do. I totally agree that there should be a balance between technology advancement and human interation.
  • Marcia Brown-Kelly on 17 Jan 12
     
    I agree with Mary regarding baby boomers may not be as quick to adapt to the advancement of technology, however what is noticeable in resort hotels is that more people are taking family vacation and the kids are the ones driving the technology. It will therefore just be a matter of time where the use of technology within hotels will be just like a regular lifestyle activity.
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Alibaba has solved the one problem Amazon can't: B2B e-commerce - Fortune - 2 views

fortune.com/...alibaba-amazon-b2b-ecommerce
shared by natalieemmanuel on 11 Sep 14 - No Cached
  • Incredibly, many businesses today still buy and sell supplies and materials with paper invoices, faxes, and checks. It’s a huge opportunity on which the two largest e-commerce companies in the U.S., eBay and Amazon, have not focused. Both companies run marketplaces, but they specialize in consumer-facing goods, not wholesale items and business supplies. Amazon has been running AmazonSupply, a wholesale site, in beta for two years, as CEO Jeff Bezos promotes increasingly flashier schemes around drone delivery, TV shows, mobile phones, and publishing.
  • But there is one true giant in the category: Alibaba, the Chinese retail darling that last week revealed plans for a $21.12 billion initial public offering, which has dominated in B2B e-commerce. I was reminded of this over the weekend while listening to Planet Money’s entertaining explainer of the Alibaba wholesale market. Through Alibaba.com and 1688.com, the company provides to people everywhere access to the Chinese supply chain. This means tinkerers, builders, entrepreneurs, and small businesses can order custom motors and parts from Chinese factories without having to travel there, find a scout, and forge a relationship with a manufacturer before doing business.
  • natalieemmanuel on 11 Sep 14
     
    In the year2000 it was predicted that B2B e-commerce would be a trillion dollar market. However, what actually happened was underwhelming compared to the predictions previously made as the market only made about $559 billion. Surprisingly, most businesses still buy and sell products the "old fashioned" way using fax, paper invoices and paper checks. The big question is, why aren't the large e-commerce companies, including Ebay and Amazon, banking in on this market? Amazon has been testing a wholesale site called AmazonSupply for about two years. However, much like Ebay, Amazon specializes in selling consumer-facing goods. There is one e-commerce company who is dominating the market. Alibaba is a Chinese retail giant that is leading the B2B e-commerce world. Alibaba has succeeded by opening up the world of international suppliers to companies without having to form a relationship with the manufacturer before purchasing supplies. By using Alibaba as a mediator between businesses and suppliers, businesses can buy products in bulk without actually having to travel to China to do it. Alibaba has given businesses access to many manufacturers that they most likely otherwise would not have access to.
  • natalieemmanuel on 11 Sep 14
     
    In the year2000 it was predicted that B2B e-commerce would be a trillion dollar market. However, what actually happened was underwhelming compared to the predictions previously made as the market only made about $559 billion. Surprisingly, most businesses still buy and sell products the "old fashioned" way using fax, paper invoices and paper checks. The big question is, why aren't the large e-commerce companies, including Ebay and Amazon, banking in on this market? Amazon has been testing a wholesale site called AmazonSupply for about two years. However, much like Ebay, Amazon specializes in selling consumer-facing goods. There is one e-commerce company who is dominating the market. Alibaba is a Chinese retail giant that is leading the B2B e-commerce world. Alibaba has succeeded by opening up the world of international suppliers to companies without having to form a relationship with the manufacturer before purchasing supplies. By using Alibaba as a mediator between businesses and suppliers, businesses can buy products in bulk without actually having to travel to China to do it. Alibaba has given businesses access to many manufacturers that they most likely otherwise would not have access to.
  • danalbert on 12 Sep 14
     
    For an individual shopper, Alibaba has also created Ali Express, which gives an individual access to the same staggering number of products at near wholesale prices. They do indeed appear to have broken the code on B2B sales while still providing availability to the consumer. Win-win.
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10 ways smart technology is reshaping the hotel industry | Hotel Management - 2 views

www.hotelmanagement.net/...ology-reshaping-hotel-industry
shared by abroo041 on 13 Apr 19 - No Cached
  • In many ways, the hospitality industry is leading the charge in the adoption of smart business technology.
  • Smart energy-management systems can reduce hotel energy costs by up to 20 percent and generate some of the fastest payback periods in the industry (between 12-24 months).
  • smart technology will continue to make it possible for hotels to predict and personalize several guest services based on previous visits and aggregated guest data.
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  • As we move toward 2020, we can expect to see more hotel properties leveraging a variety of smart tech to reduce operational costs, improve guest experience and exploit new sources of revenue.
  • From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability.
  • One of the main benefits of smart technology is how it aggregates data and makes it actionable.
  • Smart Reserved Parking
  • Smart Roomservice
  • A single leaky toilet can cost as much as $840 per year. Add to that the cost of water damage that occurs until the leak is detected.
  • Not only can guest data be used to help better accommodate guest needs, but in conjunction with occupancy sensors, it can also be used to automate guest interactions throughout their stay, reducing both friction points and labor costs
  • “Big data is great when you can use it to take action—whether that’s tackling a new market segment or adjusting your rate plans to compete against your competitors. However, the biggest concern around big data and the necessary data harboring is the safety around it.
  • Hotels now can use smart sensors and hotel apps to allow guests to reserve parking spots in advance of their visit and to have their space assigned upon arrival.
  • will save hotels the labor cost of manually managing parking inventory and it will give guests a smoother experience
  • By enabling guests to check in remotely through their mobile device, hotel owners can better predict/manage their staffing needs and save considerably on labor costs.
  • offer appropriate upgrades/upsells, and provide them with a more personalized guest experience
  • saving costs from printing environmentally harmful plastic keycards and its eliminating the hassle of managing keycard inventory that is prone to loss and demagnetization.
  • Smart occupancy sensors will also help hotels push menu notifications to smartphones at optimal times when the guests are in their rooms
  • Data opportunities of smart technology offer hotels a more complete picture of their guests than ever before. Hotels that leverage data insight are the ones that will continue to succeed in the face of increased competition from Airbnb
  • A hotel’s online ratings can not only help predict future bookings, but they offer owners valuable insight into how well a property delivered on guest expectations.
  • The successful properties will be the ones that invest in collecting and analyzing it in an actionable fashion.
    • abroo041
      abroo041 on 14 May 20
       
      This article discusses the different technological advances that are making major impacts in the hospitality industry. Some of the things discussed are very common, such as mobile check-ins, and have already been implemented in most hotels. Some of the advances, however, are recently making their way into hotels worldwide. For instance. smart energy management. This is when older lighting and HVAC systems are replaced with more energy-conscious, electronic-based ones. This not only saves the hotel thousands in the long run, but it also helps to protect the environment and reduces harmful waste.
  • adel168 on 13 Apr 19
     
    This article includes ten ways smart technology is reshaping the hotel industry. Smart energy management, predictive maintenance, smart guest experience, big data protection, smart reserved parking, remote check in and check out, mobile room keys, smart room service, smart marketing practices, and online reputation management technology are all highlighted in this article.
  • ...2 more comments...
  • alexaperez14 on 24 Sep 19
     
    This article talks about how smart technology has lead hotels to adopt new trends that have helped reduce costs and improve services. Trends such as smart energy management systems and online reputation management has enhanced operational efficiency and customer experiences. Both customers and businesses have benefitted from IT technology as it improves communication, reservation and guest service systems.
  • anonymous on 21 Nov 19
     
    This article outlines 10 smart technologies used in the hotel industry to become a "green" hotel. They list and explain smart energy, predictive maintenance, smart guest experiences, big data, smart reserved parking, remote checkin/check out, mobile room keys, smart room service, smart marketing and online reputation.
  • edagt001 on 19 Jan 20
     
    This article is about 10 ways that smart technology can help and reshape the hotel industry that would be beneficial in the long run.
  • julianaparada on 24 Apr 20
     
    This article explains 10 ways of smart technology in the hospitality industry. 1- Smart Energy 2- Predictive Maintenance 3 - Smart Guest Experiences 4 - Big Data and Big Data Protection 5 - Smart Reserved Parking 6 - Remote Check-in/Check-out 7 - Mobile Room Keys 8 - Smart RoomService 9 - Smart Marketing Practices 10 - Online Reputation Management Technology We all know most of these, but Smart reserved parking caught my attention because I've only seen this once where hotels now have smart sensors and hotel apps that allow to reserve parking spots in advance and it reduces labor since there's not really a valet person assigned. It proves guests a smoother experience from the moment they pull in.
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On Orbitz, Mac Users Steered to Pricier Hotels - WSJ.com - 0 views

online.wsj.com/...4458604577488822667325882.html Orbitz is not what it appears
shared by frank rodriguez on 14 Sep 12 - No Cached
  • Orbitz Worldwide Inc. OWW 0.00% has found that people who use Apple Inc.'s AAPL +1.91% Mac computers spend as much as 30% more a night on hotels, so the online travel agency is starting to show them different, and sometimes costlier, travel options than Windows visitors see.
  • in this case, the fact that customers are visiting Orbitz.com from a Mac—to start predicting their tastes and spending habits.
  • Orbitz found Mac users on average spend $20 to $30 more a night on hotels than their PC counterparts
  • ...1 more annotation...
  • Rival travel sites Expedia Inc., EXPE +0.66% Priceline.com Inc. PCLN +2.24% and Travelocity, which is a unit of Sabre Holdings Corp., don't use a person's computer operating system when suggesting hotels, spokesmen said. Apple declined to comment.
  • frank rodriguez on 14 Sep 12
     
    Here is something interesting for you Mac users. Did you knew that you are actually being charged more to use websites like Orbitz or Priceline? Don't believe me, well check it out. Over the last year or two Orbitz has been working on what they call "predictive analytics". Meaning they are able to predict where consumers will likely book their reservations based on what computer they are using. The article states that, Mac users are 40% more likely to book a four to five star hotel than PC users. Since companies like Orbitz (who took a 37 million dollar loss in 2011) are taking big hits from the lack of travelling thanks to the economy, they are trying to create any advantage they can in order to turn the market around. One thing to point out, is that Orbitz's competitors like Priceline and Expedia said that they do not base their sales on what computers the consumers are using, Apple had no comment. Orbitz said the effort to incorporate Mac vs. PC distinctions is still in its formative stages and isn't evident across the site. Other factors have more influence over results, Mr. Liew said, including a user's location and history on the site, as well as a hotel's overall popularity and promotions. Still, he said, use of a Mac can influence results.
  • frank rodriguez on 14 Sep 12
     
    CHECK THIS OUT MAC USERS
  • Michael Anthony on 14 Sep 12
     
    The best part of the article is how it states a good POS system is one that doesn't let you waste time with the POS. Instead your attention can be turned to your customers and staff. The system will do everything for you just by a touch of buttons from the screen. All you would have to do is print out the information and it will tell you everything you need to run a sucessfull establishment.
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Automated Forecasting Tool Saves Restaurant 10% in Unnecessary Staffing Costs | News | ... - 0 views

hospitalitytech.com/-10-unnecessary-staffing-costs hospitality technology tech solution hotel software
shared by mknig011 on 09 Oct 17 - No Cached
  • Sales Temperature to predict customer rushes or slow times, and to help control labor and staffing.
  • The notice provides DIRT with an accurate estimate of the week’s sales, which LaTulippe can use to schedule employees and determine the sales-per-employee-hour needed to ensure DIRT’s profitability and growth.
  • LaTulippe estimates Sales Temperature has saved him at least 10% in unnecessary staffing costs, and it also simplifies his weekly labor scheduling.
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  • But most of all, Sales Temperature saves LaTulippe time, the most valuable commodity of all for this successful entrepreneur.
  • mknig011 on 09 Oct 17
     
    This article discusses the positive benefits of Sales Temperature, which provides Jeff LaTulippe's restaurant with an automated forecasting. Sales Temperature predicts rush hour of customers and slower times. This type of prediction positively assists the control of labor and staffing. An estimate of the week's sales is provided by the Sales Temperature in which determines the sales-per-employee-hour needed.
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Hotel Industry of the Future Will Be Based on Technology | .TR - 0 views

www.tourism-review.com/ased-on-technology-article2736
shared by mirandajaye on 07 Sep 19 - No Cached
  • It predicts that technology, including Internet connection of all types of devices and machines in our daily life, will allow the hotels of the future to be personalized and that each of its spaces, facilities, and furniture be updated continuously to meet the needs of an individual, instantly
  • human contact and personal touch will be more decisive and sought after than ever by guests and that, at the same time, technology will free time for hotel staff to focus on helping guests connect with each other
  • environmental sustainability will be integrated into everything related to the design of a hotel
  • ...1 more annotation...
  • Guests will look for more moments of tech-free time and one of the challenges of the “hotel industry” will be to address human interaction in a world increasingly focused on technology.
  • mirandajaye on 07 Sep 19
     
    This article predicts how hotels are changing with technology and how they will run in the year of 2119. Studies predict that hotels will be more personalized because of technology even going as far as printing 3D food with people order room service at to their rooms. Customer service will definitely be rarer as guests have more ability to do things on their own. The only thing this article doesn't mention is how that might be a problem for the hospitality industry. I think this could be as it can cause less jobs. All in all, hotels will be mainly focused around technology and it will be rare to find those moments where technology is not involved.
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What's Hot in POS Hardware: 2016 Innovations & 2017 Insights | News | Hospitality Magaz... - 1 views

hospitalitytechnology.edgl.com/...ovations---2017-Insights106845 POS Predictions in 2017
shared by yuliannab on 20 Jan 17 - No Cached
  • Top POS Predictions for 2017 “Windows will no longer be the number one operating system in the market, as multiple operating systems are being offered to allow greater flexibility to consumers. Data collection will be a bigger selling point for consumers, not only to track sales and inventory, but also to manage shifts and training, as well as deploy customer loyalty programs.” — Bematech “We will see increasing configuration flexibility to adapt to more fluid layouts in a hyper-channel oriented world, smaller counter footprints, more intensive future-proofing and increased value.” — Fujitsu America, Inc. “Major restaurant chains will continue to adopt online ordering and line-busting technology and POS hardware will do a better job of connecting wirelessly to each other (Internet of Things) and to mobile (smartphone and tablet) devices. It will also integrate with sensors, cameras and video monitors to provide smart advertising to customers based on environment and purchasing trends.” — Epson “A lot of the new requests for hardware are around supporting initiatives for increasing customer engagement. These come in the form of minimizing the barrier for traditional POS, installing kiosks of varying sizes and form factors, mobility solutions, and customer-facing screens on the POS for supporting both touch and non-touch versions.” — Par Technology Corp. “In the end, hardware is simply the platform for software and consumer omnichannel demands. The rise in mobile payments and the EMV mandate will prod hospitality to upgrade legacy POS systems because of the need for security compliance and to accept more payment options. Tablets, smartphones, software- (SaaS) or POS-as-a-service models, and cloud-based POS will continue to drive the need for POS hardware to adapt to new IT and consumer interaction.” — Posiflex “POS hardware will expand connectivity in keeping with the IOT revolution, so operators will be able to provide a more personalized experience to customers at checkout.” — Toshiba “There will be increased investments in WiFi, location-based services (LBS), mobile computers and data capture solutions as more consumers use their smartphones to engage in mobile ordering and loyalty programs for personalized offers. In addition, businesses will have an increased need for visibility in automating food safety processes.” — Zebra
    • yuliannab
      yuliannab on 20 Jan 17
       
      It is interesting to see the predictions of the POS systems for 2017. Windows is a major contender in both hardware and software and I wonder if this prediction is true. Online ordering will most definitely be on the raise. Consumers will be using similar technology as UberEats, and at restaurants, people would be able to order and pay at their desk - there are already chains out there doing this.
  • acarter001 on 22 Jan 17
     
    Online ordering is a very popular thing here what I live. We have a local business here that comes to my hotel several times a day for guests that don't want to go out and eat. All they have to do is place their order from the full menu through the app and the food is brought to them for a $5 upcharge. The casinos have seen so much traffic from it that they have put a stand for the delivery service to drop off and pick up food near the taxi stops.
  • mtorres619 on 23 Jan 17
     
    It is becoming very popular to order take out form restaurants through a variety of apps or websites. Some of these include, deliverydudes, postmates, deliverywow, ubereats, and eat24. I know that postmates not only delivers food but they will also pick up groceries, supplies, or alochol and deliver it to you. I also believe that amazon prime will soon be adding this to their services and will be delivering food in the near future. It is very convenient for those customers that don't mind paying tip and a delivery fee for the food to be delivered.
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14 Digital Marketing Trends for Hotels in 2014 [INFOGRAPHIC] - 0 views

fredericgonzalo.com/...for-hotels-in-2014-infographic marketing trends hotels infographic tech u s success investment hotel news management property technology hospitality software Green solution mobile travel business
shared by jazminesnyder on 01 Oct 15 - No Cached
  • travelers visit 38 websites on average before purchasing
  • the challenge is to get customers to deal direct
  • increasing influence of social media in the search & planning stages of travel, while pure search seem to be slightly declining.
  • jazminesnyder on 01 Oct 15
     
    This article, though dated back a couple years ago, I found really interesting because the author made certain predictions about what he believed would happen in the future with travelers and what channels they use to search for/book their room nights at hotels. The article touched on how important social media marketing "will be" (in real time, it is!). He also pointed out how "travelers visit 38 websites on average before purchasing their online travel package" and how the real challenge here is to get customers to use direct bookings to cut out or lower some of those expensive channel costs. Lastly, he also included mobile marketing, meta-search, and the growing importance of Google+. As I stated before, the article caught my attention because the digital marketing trends predictions made in the article have all came true!
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Digital Technologies Transforming the Hospitality Industry - Future of work - 6 views

www.futureofwork.com/...rming-the-hospitality-industry
shared by agarc521 on 21 Jan 17 - No Cached
  • Our travel preferences are changing these days. We have started to look out for more casual local experiences - learning about the culture and interacting with local people as part of our vacation (think AirBnB’s success). This is especially true with millennials- who crave authentic and unique experiences as 78 % of millennials prefer to learn something new when travelling. The proliferation of digital consumer hardware and software have also raised the bar. Travelers are now expecting more value and enriched experience from their travel journeys.  
  • The result, a number of companies in the hospitality industry are embracing new technologies to provide value add experiences to keep pace with growing expectations. In this respect, the following key trends are emerging:
  • 1. Personalization by using predictive analytics:
  • ...4 more annotations...
  • 2. Integrating wearable technology and sensors:
  • 3. Providing rich travel related multimedia content:
  • 4. Leveraging social media:
  • 5. Artificial Intelligence:
  • mtorres619 on 21 Jan 17
     
    Traveling is becoming a popular trend. People love to visit new locations around the world and are expecting a high quality level of technology. The more people travel, the higher their expectations become. The new technology trends being offered in the hospitality industry include wearable technology and sensors. Guests are able to check in and have a key-less room entry with an apple watch or something similar. Rooms are equipped with sensors for lights, an app to adjust room temperature as desired, TV voice recognition, digital news papers, and much more. Another important aspect of technology in the hospitality industry is providing rich travel related multimedia content. People like to use apps or websites such as Yelp, Youtube, or trip advisor to offer travelers suggestions and real life user experiences and reviews. Thus, providing such brands a way to create significant relationships with their current and future customers. Hotels encourage their guests to use social media to share their experiences. Yelp and swarm allows people to check-in and be rewarded for visiting the locations, by offering a complimentary cocktail, appetizer, and so on. In addition, Hotels encourage their guests to hashtag their stay. Robots are entering the hospitality industry, from serving foods, carrying luggage, and acting as hotel receptionists. You will be able to find this in the Henn-na Hotel in Japan.
  • sharene25 on 25 Aug 17
     
    Brands can now differentiate themselves from their competitors through the effectiveness of digital technologies such as sensors, robotics and mobile which provide a unique experience for customers. Sandals for example, uses key card sensors to door guest doors and customers are able to control the smart TV programs with an app on their phone. In addition, we uses a predictive system to monitor our rooms forecast as it relates to travel booking per month / year. The article focuses on five common trends: 1. Personalization by using predictive analytics: One example is Kayak, a travel booking site that uses the predictive analytics for their price forecast. 2. Integrating wearable technology and sensors: Hilton Worldwide and Starwood Hotels integrated Apple Watch in their business operation to enable mobile check-in, keyless room entry and special request. 3. Providing rich travel related multimedia content: Customers are able to review valuable information about their destination through various social channels such as YouTube, Instagram, Twitter, blogs and other websites. 4. Leveraging social media: Social media channels are allowing customers to share their stay experience at a resort and plus give rewards points and discount offers. Marriott Hotels for example, has a PlusPoint reward system. (https://sourceable.net/hotel-design-trends-for-millennial-guests/) 5. Artificial Intelligence: Businesses are using Anybots and Roboceptionist to replace receptionists. (http://www.otrams.com/blog/innovations/artificial-intelligence-in-hospitality-industry/).
  • agarc521 on 05 Sep 17
     
    This article written by Sharma, is providing a brief explanation of how new technology is taking over the hotel industry. From Apple watch room entry, to robots now taking over luggage and receptionist duties, technology is quickly becoming the essence of the hotel industry. Having a successful hotel is now measured by the level of technology associated with that hotel.
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The Pros and Cons of IoT in the Hotel Industry | - 1 views

hoteltechnologynews.com/...-cons-iot-hospitality-industry
shared by herzencortes on 05 Mar 19 - No Cached
  • The Internet of Things is the network of physical objects embedded with electronics, software, sensors, and network connectivity enabling these objects to collect and exchange data.
  • “Third Wave of Innovation” following the Industrial Revolution and Internet Revolution.
  • The hotel industry has already started implementing IoT strategies into their properties to increase guest satisfaction, decrease unnecessary costs and labor, and increase productivity.
  • ...9 more annotations...
  • top five trends
  • IoT Drawbacks in Hospitality
  • cyber-attacks and security breaches
  • “a smart energy management system knows when a guest room is unoccupied and can automatically adjust the temperature to reduce energy consumption by as much as 20-45 percent,”
    • herzencortes
      herzencortes on 07 Mar 19
       
      Energy consumption is only one aspect where IoT can help, but more so, it will help in maintenance, sales, and overall guest experience in the hospitality industry
  • The Internet of Things is the network of physical objects embedded with electronics, software, sensors, and network connectivity enabling these objects to collect and exchange data.
    • herzencortes
      herzencortes on 07 Mar 19
       
      The internet of things is a fascinating concept, in the future it will help companies collect more data than ever and then in turn this data will be use to cater to guests and market to a much more specific market
  • Guest-room Automation
    • herzencortes
      herzencortes on 07 Mar 19
       
      Guest room automation, in my opinion is the next big thing. Today we see air conditioners that can turn off when guests leave rooms, lights that dim with natural lights, and televisions that turn on and off depending on guests being or not present
  • Predictive Maintenance – Predictive maintenance takes preventive maintenance one-step further by using sensor data to recognize hazardous trends and alert the appropriate maintenance engineer before the issue escalates.
    • herzencortes
      herzencortes on 07 Mar 19
       
      Predictive maintenance is imperative to keeping a property in shape. By including IoT labor costs and maintenance costs can be brought down
  • Mobile Engagement –
    • herzencortes
      herzencortes on 07 Mar 19
       
      Social media is king, andhaving data that allows for properties and other companies to target their posts can make the difference
  • Hyper-Personalization
    • herzencortes
      herzencortes on 07 Mar 19
       
      Particularly with high end properties, personalization is an important part of building a recurring client base and differentiation.
  • anonymous on 05 Mar 19
     
    More and more, hotels are using IoT (the Internet of Things) strategies. Just like we can use our phones to lock/unlock our house's front door, hotels can use different devices in their properties to boost a guest's satisfaction. Currently, some of the top IoT trends are: Guest-room automation, where a guest's room can change the temperature, switch on/off the lights, and do a few more personalizations around the room depending on whether or not a guest is currently in there; Predictive maintenance, where sensor data is used to prevent issues by recognizing dangerous trends and notifying maintenance before it gets worse; Mobile engagement, where guests can use their phones as room keys among other things; and Hyper-personalization, where rooms could remember a guest's room preferences (temp, lighting, tv channels, etc.) and then set up the room the same way the next time they stayed. However, the fact that all of this is internet-enabled means that there is also a significant risk of information being hacked into and stolen.
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Council Post: New Pay Trends: How Today's Workforce Is Reshaping Payroll - 0 views

www.forbes.com/...workforce-is-reshaping-payroll Payroll Technology
shared by kakaboshi on 25 Sep 19 - No Cached
  • It’s been over 40 years since direct deposit was introduced, arguably the last major development in the payroll world. It’s amazing to think that, with the speed of technological innovation these days, you have to go so far back to find the most recent payroll innovation that had such a significant impact on both employees and employers.
  • technology has infiltrated the payroll landscape in recent years, innovating time reporting and flexibility in pay. Payroll is also being forced to adapt to a workforce comprised heavily of two types of employees: those who require immediate income, and millennials and Generation Z workers.
  • Paycards According to a 2017 FDIC national survey, 25.2% of U.S. households are “unbanked” or “underbanked.” Those who are “unbanked” do not have any traditional banking relationship (i.e., a checking or savings account), while those who are “underbanked” have a financial institution account but also obtain services from providers outside the banking system.
  • ...13 more annotations...
  • 78% of Americans who are living paycheck to paycheck and who are financially unprepared for an unexpected expense. They are often hourly employees in service-based industries, such as health care, hospitality, quick service restaurants, retail or nursing.
  • Direct deposit of earnings for unbanked and underbanked populations isn’t a viable option, which has made the rise in the use of paycards (debit cards to which an employee’s wages are transferred) an increasingly popular alternative.
  • Research by Aite Group shows the use of paycards is expected to increase through 2022. For employers, these cards, backed by Visa or MasterCard, can provide benefits such as reduced payroll processing costs and the ability to move to fully electronic payment mechanisms.
  • Artificial Intelligence For Time Management
  • Workers increasingly expect employers to be okay with them working on a personal device, rather than a work-issued system. This adds a level of complexity for companies trying to verify payroll hours. Fraud and forgetfulness can lead to inaccurate records and added overhead.
  • To combat this, many companies are implementing artificial intelligence (AI) for predictive timekeeping, rapid detection of irregularities, and even “smart” time verification based on video feeds and facial recognition. 
  • Payroll Platforms
  • Fragmented systems and data have always plagued the fintech industry, but payroll platforms are helping address these problems. They are making seamless integration a reality and combining features in a single platform. Having a fully integrated system provides a single set of data and a flow that reduces complexity, facilitates changes and ensures consistency across all system components. 
  • Daily Pay
  • A daily pay benefit lets workers track and access their earned wages prior to their next payday.
  • Provides the flexibility to transfer earned wages to paycards (or other payment platforms). • Incentivizes employees to perform accurate and efficient time reporting, as employees can see their available balance increase at the end of each shift. • Integrates with other payroll platforms, providing “plug-and-play” functionality.
  • Challenges Ahead
  • All of these new technologies will face skepticism about whether they can deliver on their promises. In some cases, these technologies will have to win over decision makers who are reluctant to change their ways.
  • kakaboshi on 25 Sep 19
     
    This is an interesting article that describes some of the new technology being implemented to improve how employees are getting paid based on the current workforce's spending habits. These include the ability to be paid by debit cards, ability to be paid daily and have the flexibility to move the money around, AI intelligence to keep track of the employees' work hours on their own devices, and integration of many payroll functions into one platform. With so much technological advancement, it seems that payroll management is one that is still behind with many companies still working with the old clock in and out method which is time consuming.
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Party, event planners lose business over coronavirus pandemic - 0 views

www.usatoday.com/...5024152002 loss event future pandemic
shared by tcale003 on 25 Mar 20 - No Cached
  • Natasha Miller expected her San Francisco event planning company to organize more than 600 events this year, basking in the glory of previous corporate parties planned for corporations such as Google and Yelp.
  • As more cases of coronavirus are confirmed globally, Entire Productions feels the crimp caused by the outbreak as her clients are “pulling the plug” on contracts.
  • which has 10 full-time employees, suffered a loss of more than $15,000 in the past month alone.
  • ...11 more annotations...
  • organizers are canceling or postponing events throughout the country because of the outbreak of COVID-19.
  • four to six more weeks of cancellations.
  • Smaller-scale event planners also feel a high level of uncertainty.
  • “None of this is going to allow us to make up for the lost revenue and growth,” she said. 
  • The event planning business generates $325 billion of direct spending in the USA and helps support more than 5.9 million jobs with $249 billion of labor income, according to an Oxford Economics and Events Industry Council study in 2018. 
  • 'No Income at all for this month'
  • “My prediction is that my business will make 50% less of what it expected to do, if not less.”
    • tcale003
      tcale003 on 25 Jun 20
       
      An event company in San Francisco was planning over 600 events this year. As the Covid-19 pandemic has spread globally, many clients have canceled or postponed their events. Organizers are predicting that their businesses will make 50% less than what is expected if not less.
  • “My prediction is that my business will make 50% less of what it expected to do, if not less.”
  • organizers are canceling or postponing events throughout the country because of the outbreak of COVID-19.
  • which has 10 full-time employees, suffered a loss of more than $15,000 in the past month alone.
  • anonymous on 25 Mar 20
     
    With Covid-19 crippling businesses everywhere, event planning companies are no exception. With gatherings more than 10 people, being postponed or cancelled, most events and concerts have been cancelled. With contracts, deposits paid for, and purchased tickets, event planners are struggling to stay afloat.
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Technology Innovation (and Other Trends) in the Hotel Events Space Shaping 2020 | - 0 views

hoteltechnologynews.com/...otel-events-space-shaping-2020 technology hospitality innovation events travel
shared by kelseybarton on 11 Oct 20 - No Cached
  • kelseybarton on 11 Oct 20
     
    (1 of 3) This Hotel Technology News article discusses the various technology advancements in Hotel Event Planning and what their effects were predicted to be for 2020. As the article states, "With each passing year, events seem to get bigger and better, boasting exciting new technology, catering to attendees' needs in finer detail, and bringing guests together in unique venue spaces for a variety of occasions." The event industry continues to grow as people continue to desire more unique, memorable experiences. Event planners struggle with advancing their experiences, but with the help of technology they are able to continue to grow each year. This process starts with the booking experience and Venue Management Technology has gained popularity in creating seamless booking experiences. "Whether marketing to a transient guest, event attendees, or a corporate group, hoteliers and event planners are in the business of meeting and exceeding expectations." With venue management technology, event planners are able to make memorable experiences starting with the booking of the venue all the way until days after the event. Venue management platforms provide everything to the event planners at their fingertips.
  • kelseybarton on 11 Oct 20
     
    (2 of 3) The article continues on to discuss that while large events are extremely lucrative, venues must make sure to consider smaller events as well. "Ensure your venue space is equipped for events and meetings of various scale, and work closely with planners to ensure an attentive, personalized experience while bringing their event or meeting to life." Meetings are going to continue to grow so venues must continue to adjust and be equipped for anything a consumer might desire. This may include non-traditional events or venue spaces as well. While classic hotel convention spaces may not be as popular anymore, hotels are challenged to utilize and market their space differently to attract new consumers. With the event industry, as with any segment in hospitality, the ultimate purpose is to leave lasting impressions on guests. In recent years, the use of technology has been great in assisting this idea. Venues who have mastered creating a memorable experience have often done so by "using new-age features and platforms to create a frictionless event, engage attendees on a deeper level, and create meaningful, memorable experiences." Venue management tools are also used in making these experiences for guests. The article left readers with three takeaways. The first being that venues need to utilize technology to make them more effective in areas such as RFP response and the way that they offer their services. The second takeaway is that businesses need to evaluate their current technology partners and make sure to choose a partner that will allow them to best create memorable events. The final key takeaway is that venues must increase conversions and improve venue listings with things such as real-time availability and strategic pricing.
  • kelseybarton on 11 Oct 20
     
    (3 of 3) This article was very interesting in its description of the technology used in the event industry and predictions for the future of events. It is quite apparent that this article was written at the beginning of 2020, though. I do believe the event industry was headed in this direction, but, as with the rest of the hospitality industry, I believe events will see a massive decrease over the next few years and then pick back up in the future. Due to the risks associated with Covid-19, consumers are not finding in-person meetings or events necessary. Many organizations have resorted to digital meetings and cancelled any events, causing a huge loss for the industry. I believe that as the rest of the industry recovers, events will slowly follow and eventually make their way back to their pre-pandemic predictions.
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