The Ins and Outs of Online Ordering and Takeout POS Systems - QSR magazine - 0 views
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with the right POS system it is possible for any type of dining establishment to offer the convenience of online ordering and takeout orders to their patrons
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keeping orders straight and ensuring that prices are handled accurately.
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Not only does this make things easier for your staff, but it also sets the stage for improved customer service
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Any dining establishment can now take advantage of the convenience that online orders and takeout orders provide. These integrations present special challenges in keeping orders straight so it's necessary to know how the systems work. Takeout orders are sent directly to the POS. This delivery system improves accuracy. The ease of ordering makes customers happier and with the decrease in error customer satisfaction should increase. POS also present the opportunity for increased sales as the customer spends more time looking at the menu and doesn't feel "judged".
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This article focuses specifically on online ordering and take out (not dine in properties). The strongest point made is that the POS should be able to take online, mobile, phone and in person orders. Flexibility and options for ordering onling shoudl be user friendly and be customer focused. The system should have features for suggestive selling and add-ons, something that a customer is likely to do when ordering from home. Additional features like delivery dispatch and tracking are also recommended. The final item noted by the article for restaurant owners to be mindful of is the hardware needed to operate the POS. Making sure that each in store POS has all of the peripherals necessary to complete the order process and that any employees who may be using their own devices can all connect appropriately. A full service restaurant would have different requirements in a POS so I think it's important to note that a takeout place has unique needs and more impressed on speed and accuracy than other styles of service may be.