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kpony001

Hilton launches meetings-focused Signia brand | Hotel Management - 0 views

www.hotelmanagement.net/...-meetings-focused-signia-brand

hotel management business hospitality tech

shared by kpony001 on 02 Mar 19 - No Cached
  • At a launch event in New York City, Hilton President/CEO Christopher Nassetta noted
  • “There is a gap, we believe, in the upper end of the meetings and events space.
  • [They wanted] the type of technologies that will help them run their meetings much more efficiently and make it better [and] more customizable for their meeting attendees.”
  • ...9 more annotations...
  • While luxury hotels may be popular for some events, all of the details and fixtures that separate an upper-upscale hotel from a five-star property can push the price point out of reach. 
  • With that input in mind, HIlton decided  a new brand was necessary to capture the shifting market.
  • They wanted more flexibility, much more daylight, modern architecture, an impressive space.”
  • The Hilton team talked with owners and developers of meeting-focused hotels for several years to get a handle on the brand.
  • an upgraded culinary experience—“not only in the banquet and catering spaces, but in the restaurants and the grab-and-goes and the destination bars,”
  • Over the years, the team talked to existing customers, members of its Honors loyalty program and even travelers who aren't part of the program, asking what it would take to get them into the ecosystem.
  • The more customers we talked to, the more they say that they think a premium meetings and events product would really be something that would resonate for them.”
  • Looking ahead, the team sees international potential for Signia Hilton, particularly in Asian countries that are looking to host large-scale events in upscale spaces
  • Most Signia Hilton properties, he added, will probably be new-build, and the team will work with both existing partners and new developers alike as each opportunity comes along.
  • kpony001 on 02 Mar 19
     
    At a recent even at NYC, the CEO of Hilton, Christopher Nassetta, announced that the Hilton team is developing meeting focused hotels as a means to get the upper hand on event management. These hotels are being built with events such as conventions and business meetings in mind while constructing a five-star property. Thus, a new brand, Signia, was created as a means to improve upon flexibility in its architecture, as well as more daylight, modern design, and more spacious volume, as well as an upgraded culinary experience, and technologies that help run meetings more efficiently, likely updates in their event management system. This premium quality is something that has been constantly asked by them from customers. In the future they are planning to stretch out internationally.
tricc003

Hyatt launches bug bounty program | Hotel Management - 0 views

www.hotelmanagement.net/...ls-launches-bug-bounty-program

technology hospitality hotel

shared by tricc003 on 19 Jan 19 - No Cached
  • The new initiative is designed to allow Hyatt to “tap into the vast expertise of the security research community to accelerate identifying and fixing potential vulnerabilities.”
  • Hyatt Hotels has launched a bug bounty program via HackerOne, seeking to reward researchers who find vulnerabilities in its sites and apps.
  • The ethical hackers can use the platform, as well as rival services such as Bugcrowd, to report vulnerabilities, security flaws, leaky servers and more before less well-intentioned individuals stumble across them, potentially leading to cyberattacks or data theft,
  • ...3 more annotations...
  • Back in 2015, 250 properties managed by Hyatt across a number of countries, including the U.S., UK, China, Germany, Japan, Italy, France, Russia and Canada, were subject to a cyberattack.
  • Researchers who report valid, high-severity flaws can expect rewards of up to $4,000; important bugs will earn them $1,200 and less severe vulnerabilities are worth between $300 and $600.
  • A second data breach, in which 41 locations were affected and unauthorized access to payment card information was detected, occurred in 2017.
  • tricc003 on 19 Jan 19
     
    Several different hotel chains have fallen victim to hackers who have stolen the personal information of their guests therefore Hyatt is taking matters into their own hands. The hotel chain is offering a bug bounty program via HackerOne which will reward ethical hackers with monetary compensation for reporting flaws in their network and programs. They will then take the information that these hackers provide them with & work to strengthen the weaknesses in their cyber security.
marvahb

PRN Wire: Cyber Gear Launches DubaiHotelsGuide.com - 0 views

www.pressreleasenetwork.com/...news_view.phtml

emarketing crm hotel travel marketing iot Technology Hospitality

shared by marvahb on 16 Jul 17 - No Cached
  • Cyber Gear services include design of web sites, intranets, e-CRM, e-business, CMS, e-commerce & mobile applications, Social Media, IoT and e-marketing.
  • marvahb on 16 Jul 17
     
    The company Cyber Gear has launched a new website that contains a wide variety of hotel for visitors of Dubai. Cyber Gear also provides many services, specializing in eMarketing amongst other services such as eCommerce, eCRM, Social Media and much more.
csendra004

BookDifferent.com Launches BookDifferent Corporate Travel Tool | Green Lodging News - 0 views

www.greenlodgingnews.com/ifferent-corporate-travel-tool

shared by csendra004 on 11 Jun 18 - No Cached
  • csendra004 on 11 Jun 18
     
    MODULE 5: This article is about a new booking site was created for individuals who prefer to book hotels that are committed to sustainable practices. Travel Management Companies (TMCs) has worked with BookDifferent.com in launching its Corporate Travel Tool and consumers are able to see the different properties' carbon footprint. This new site offers approximately 1.1 million accommodations with more than 7,000 eco-certified properties. The Corporate Travel Tool works like an add-on feature for TMCs that creates a seamless process for booking properties that can reduce the consumers environmental footprint. Most recently BookDifferent.com has received the 2018 Sustainable Travel Award this past January in the Netherlands.
agrie013

CaterTrax Launches AI Powered Accessibility Technology, CaterTrax Assist - 0 views

finance.yahoo.com/...d-accessibility-151456413.html

shared by agrie013 on 24 Feb 20 - No Cached
  • CaterTrax, a leading catering management software company, has announced the launch of their new assistive technology - CaterTrax Assist. The solution will offer users a fully automated artificial intelligence (AI) solution for web accessibility and ADA compliance.
  • Our collaboration with accessiBe provides the ideal solution for our clients.”
  • Once installed, CaterTrax Assist performs an initial scan of the website and activates an on-screen accessibility interface that allows users with disabilities to adjust the site to meet their needs. Every twenty-four hours, the site is rescanned and leverages machine learning technology to make continuous improvements. This new service provides a comprehensive solution for providers adapting to ADA regulations.
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  • CaterTrax Inc., a business unit of Volaris Group, is an industry-leading catering management software company that was built by caterers for caterers.
  • agrie013 on 24 Feb 20
     
    CaterTrax is a catering software that clients can add an event, order food, and set up the event the way they want. its a great system and is very intuitive. CaterTrax partnered accessiBe. acessiBe offers users a fully automated solution for web accessibility and ADA compliance. The way the CaterTrax Assist works is that it scans the website and looks at activities on the accessibility screen to adjust the website to the users needs. this shows that even event management software is trying to make the software accessible because they want to make sure that they "cater" to everyone.
laura kaczkowski

Travel Agents Increase Use of GDS to Book Hotel Rooms - 3 views

www.prnewswire.com/...ook-hotel-rooms-135915248.html

shared by laura kaczkowski on 14 Sep 12 - No Cached
  • Advanced Search Search Products & Services    News Releases Close Send a release Member sign in Become a member For bloggers For journalists Global sites Products & Services Knowledge Center Browse News Releases Contact PR Newswire
  • he leading global provider of revenue generating solutions for hoteliers, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:
  • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.
  • ...8 more annotations...
  • where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before.
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,"
  • Travel agents in 25 countries across the Americas, EMEA (Europe/Middle East/Africa) and Asia/Pacific regions who subscribe to one of the four major GDS systems were asked to participate.
  • n the survey, travel agents worldwide also indicated that promotional messages are effective and often prompt bookings: 66 percent of all travel agents surveyed who were aware of promotional messages requested additional information by looking at the screen attached to the promotional message.
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,
  • s the leading provider of revenue generating solutions for hoteliers across the globe. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business.
  • is one of the fastest growing marketing research firms in the United States. With offices across the country and in Europe and partnerships with many of the largest companies in the financial services, consumer package goods, automotive, healthcare, media, technology and travel and leisure industries worldwide, PMI also offers advanced advertising and brand measurement along with direct marketing expertise.

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  • laura kaczkowski on 14 Sep 12
     
    In the article, "Travel Agents Increase Use of GDS to Book Hotel Rooms," it talked about how the leading global provider of revenue is generating solutions for hotels, it shows how important GDS platforms are to travel agents. "84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more." Back in 2009, when the last study was conducted, about 26 percents of travel agents said that they used their GDS platform more often than in the past. This study also states that the annual GDS shopping displays will be over $50 million in 2011, which will increase more than a million bookings compared to 2010. There was another survey that was done and they surveyed different travel agents from across the world that were subscribed to a major GDS system. In the survey the travel agents indicated that promotional messages are effective and often prompt bookings. Out of the travel agents they surveyed, 66% said that they were aware of the "promotional messages requested addition information by looking at the screen attached to he promotional message." From this survey it showed that promotional messages are an excellent way to reach travel agents and from reaching the agent, they also reaching the customer, it's a win-win reaction.
  • Michael Anthony on 14 Sep 12
     
    I enjoyed the part about brand and promotional messaging, that is always a lure for me. When I see an attractive offer, evern If I'm not interested in booking or going to the destination, I often click on it anyway just to see the offer. It is a very effective marketing tool.
anonymous

Carnival Cruise Line launches on-board mobile app to Australian travellers | News | Bre... - 0 views

www.breakingtravelnews.com/...e-app-to-australian-travellers

food technology app launches travel

shared by anonymous on 11 Mar 17 - No Cached
  • anonymous on 11 Mar 17
     
    Carnival Cruise line wanted to make life on board easier for guests and staff and has developed an application. This app provides a favorites section that has daily events on board, itineraries, and basic account information. Even better the application allows a " one-off fee per cruise of $9AU, which includes a chat function for friends and family aboard". This implementation is currently available on the Carnival Spirit and Carnival Legend. Providing this type of technology on board for guests will surely differentiate Carnival from other cruise lines. We will see how long it will take others to offer a similar function of that of Carnival Hub.
  • mtorres619 on 12 Mar 17
     
    This is awesome! This is definitely just the beginning of this new application. I am sure that now the other cruise lines will have to keep up with the trend.
anonymous

Staying Green: Hotels Step Up Their Sustainability Initiatives - Scientific American - 1 views

www.scientificamerican.com/...greening-up-the-hotel-industry

shared by anonymous on 29 Sep 17 - No Cached
  • Those little cards may seem like token environmentalism, but they can actually result in significant water, waste and cost reductions.
  • The website Economically Sound reports that a 150-room hotel can conserve 72,000 gallons of water and 480 gallons of laundry soap every year by placing the cards in its guest rooms.
  • he Marriott chain reported saving as much as 17 percent in hot water and sewer costs at its hotels thanks to implementation of its Linen Reuse Program.
  • ...2 more annotations...
  • T
  • the Green Hotels Association, a non-profit launched two decades ago to bring together hotels around the U.S. and elsewhere that share a commitment to the environment and sustainable use of natural resources.
  • mknig011 on 09 Oct 17
     
    This article discusses the negative aspects of cloud-based software.The hospitality industry found the software to be expensive and lacked the functionality that was expected from the software. What seems to be taking the place of cloud software are business software environments, which the author refers to as a eco-system of vendors. SAP Cloud platform HANA is the center of one of these eco-systems. Another eco-system that is discussed in this article is the one around salesforce.com and last but not least the Microsoft Office Environment. The author concludes his argument by saying although there is no hotel industry eco-system, cloud-based hotel software will not resurface as an eco-system.
  • anonymous on 27 Nov 17
     
    This article talks about how hotels/hotel chains as well as organizations help to go green. They for instance mention the World Travel & Tourism Council (WTTC) who tries to improve the quality of tourism by promoting greener "habits". They for instance try to be proactive in regard to reducing carbon emissions - in this regard they launched the Hotel Carbon Measurements Initiative with the International Tourism Partnership (ITP) and 12 international major hotel chains including Marriott, Hilton, and Hyatt to name a few, to reduce the carbon footprints hotels produce.
danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

www.futuretravelexperience.com/...nd-to-end-passenger-experience

technology customer experience hospitality Software tech travel mobile solution business

shared by danakissane01 on 06 Mar 21 - No Cached
  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
  • ...8 more annotations...
  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  • danakissane01 on 06 Mar 21
     
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
anonymous

Virtua Hospitality debuts online event platform | Hotel Management - 0 views

www.hotelmanagement.net/...-hospitality-debuts-ugovirtual

event online

shared by anonymous on 14 Oct 19 - No Cached
  • Virtua Hospitality launched UgoVirtual, an online platform designed to meet the virtual travel and event management/hosting needs of the global travel and hospitality sectors
  • UgoVirtual platform allows event organizers and meeting planners to virtualize a variety of even
  • , such as industry trade shows, corporate meetings and conferences
  • ...3 more annotations...
  • The flexible and highly configurable UgoVirtual platform can be used to host a standalone online event or alternatively, to augment an on-site event by creating a virtual version of it for remote attendance, participation and learning.
  • Virtual events are the future of our industry since they can be used to expand both the attendance and reach of on-site conferences and meetings. With the advancement of digitization, virtual concepts are poised to become the new reality for the hospitality and travel sector.”
  • Registered attendees can access the event via any internet-enabled desktop, tablet or device to visit various locations and participate in a range of activities, such as live keynotes and breakouts, on-demand sessions, 1:1 chat, social networking, peer collaboration and much more
  • anonymous on 14 Oct 19
     
    Virtua Hospitality launched UgoVirtual, an online platform which allows event organizer to virtualize many events. Registered attendees can access events via several devices and participate in many activities. As mentioned by Mike Blake, Virtual events is said to be the future of the industry.
nbakir

Dolce Hotels and Resorts Launches Technology-Enabled Hybrid Meeting Initiative to Boost... - 0 views

hoteltechnologynews.com/...ve-to-boost-group-sales-demand

hospitality technology

shared by nbakir on 04 Nov 20 - No Cached
  • nbakir on 04 Nov 20
     
    The technologies being launched by "Dolce Holes and Resorts" to enhance their market and general sales. In the piece, the author commences by explaining the stakeholders of the mentioned facilities are hoping to use the available innovation to initiate effective meetings. Unlike the previous period, it is evident in the reading how the overall process targets business travelers willing to attend various occasions. To efficiently implement the stated strategy, the writer described how there is a need to initiate "a hybrid meeting concept" that targets individuals from multiple regions, including Spain, Germany, Greece, Denmark, and Belgium. As depicted by the stated personality, this particular approach involves the inclusion of both virtual and conventional conferences that coincide with the current expectations. Besides, we can see from the reading how integrating the mentioned technology will improve certain occurrences, including events, conferences, incentives, and meetings. While reading the article, I think there are many essential concepts portrayed by the author to help human beings stay safe, particularly during the pandemic. First, introducing hybrid meetings amid the Coronavirus epidemic will allow potential clients to attend conferences using virtual means. Based on available information, this particular situation will ensure that all the dynamic personalities are healthy and safe. Incorporating such a platform will enhance the whereabouts of the organizational stakeholders since it supports touch-less and low-contact features.
ovila009

Proximity Marketing Examples: 28 Retail Companies Nailing it with their Campaigns | Bea... - 0 views

blog.beaconstac.com/...-proximity-marketing-campaigns

shared by ovila009 on 16 Nov 20 - No Cached
  • Unacast’s latest Q4 Proxbook report confirms that beacon deployments are on track and the numbers align with ABI Research’s forecast of 400 million beacons to be deployed by 2020
  • we bring you a comprehensive list of 28 retail companies that are making a mark with their proximity marketing campaigns via beacons.
  • Eat touted this move as a “strategic pillar” in its communications because it allowed the company to access more information about customer behaviour and drive business intelligence to make precise decisions about how consumer behaviour can be influenced.
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  • As a part of this program, the chain tapped a popular Turkish loyalty app called Shopping Genie, to target customers while they were around the premises of a local McD Café.  Customers got mobile coupons, via the app, which prompted them to purchase a coffee and receive a beverage from the new drink line for free. This proximity marketing campaign via beacons helped McDonald’s achieve 20% conversion rate with 30% of users who received the promotion!
  • Bluetooth beacons were deployed at the point of purchase, where customers were waiting in line to pay or just moving around.
  • These beacon notifications offered two Red Bull cans for $4! Apart from making a profit out of campaigns, Red Bull also monitored the entire campaign in real-time and captured customer behaviour.
  • The retail giant used GE light bulbs to house beacons and send push notifications of specials and discount coupons to in-store customers. These beacon-equipped LED bulbs can track shoppers within a store by using the beacons hidden inside them
  • Carrefour has extensive iBeacon networks in all 28 of its hypermarkets in Romania through which the retail chain offers its consumers a simple, intuitive, and fun app for orientation inside hypermarkets from area to area
  • The retailer’s beacon-enabled app automates the commercial content delivery and collects essential data about in-store consumer behaviour. Its proximity marketing campaign keeps consumers informed about the products, services, and actual special offers from each of the store departments.
  • Popular convenience store group Nisa piloted iBeacon technology to track its shoppers by attaching Bluetooth Low Energy (BLE) beacons to trolleys and baskets
  • These sensors picked up the signals emitted by beacons and collected location data which was then fed to a cloud-based server for analysis.
  • used iBeacon technology to gamify the Ladies’ Night event with brands providing offers, discounts, freebies, and prize giveaways. Many retailers such as Hotel Chocolat, Krispy Kreme, Cath Kidston, and House of Fraser, participated in the event
  • The event was highly successful as it saw more than 500 app downloads within the first three hours, with over 500 offers redeemed. All 120 hotspot offers were redeemed within the first 52 minutes of the event.
  • Best Buy implemented a beacon strategy to help boost sales and improve personalisation of experience. The retail giant chose to use their own application as well as Shopkick retailing app to offer rewards to shoppers, simply for stepping foot in the door.
  • Hammerson rolled out beacons across their shopping centres to improve personalisation of consumers’ shopping experience. Their beacon-enabled Plus app was initially trialled at Les Terrasses du Port in Marseille and it ranked among the top 10 lifestyle apps in France.
  • The app also allows a consumer to call for assistance. A member of the staff receives the request informing them that a customer is waiting for help
  • UK supermarket Waitrose started using iBeacon technology at its relatively new experimental Swindon store to deliver price promotions to consumers when they were near a particular aisle or food counter
  • UK supermarket giant Tesco launched its “biggest trial” of iBeacon technology, in partnership with consumer goods company Unilever, by deploying beacons in 270 stores across London. They launched the ‘Mpulse app’ as a part of the Pink and Black marketing campaign
  • using beacons to target passers-by based on their interest. They change campaigns based on distinct seasons including prom season at colleges
  • Oscar Mayer worked out an interesting deal with the supermarkets which would allow them to place beacons at the deli counter. This location helps them convince shoppers to buy the specials of the week while waiting at the counter.
  • Amazon, the retail giant started a new convenience store in Seattle, U.S. in Jan 2018. Amazon Go is an 1800 sq feet mini market filled with food and technology. They have deployed an array of cameras, beacons and other proximity sensors to make the store one-of-a-kind
  • World-famous brands such as Hamleys, Armani, Longchamp, and Hackett form the 80% of the retail companies that have deployed beacons in their Regent Street stores with the aim of pushing exclusive and personalised marketing messages to customers via iBeacon technology. Shoppers receive alerts and tailored content about everything, from new in-store promotions to exclusive offers only available for visitors to Regent Street, as they pass
  • Neiman Marcus, the high-end retail chain, piloted beacons at three stores—Austin, TX, Walnut Creek, CA, and San Antonio.
  • Rite Aid has installed beacons in over 4,500 US stores for retargeting and personalization of user experience. This large-scale beacon deployment by the Pharmacy chain is the largest beacon installation program in a retail setting till date. In fact, it has even surpassed the one undertaken by the famous Macy’s
  • a collection of beacon-level proximity data to strategize their retargeting plan and achieve personalization capabilities similar to those that have been used in e-commerce
  • Walgreens has innovated considerably in the mobile retail space by using iBeacon and other technologies at over 7000 locations.
  • leveraged iBeacon technology at ten of its stores to boost its loyalty program.
  • Target, the second largest general merchandise retailer in the US, announced that it will start testing beacon technology in 50 of its stores nationwide.
  • The recommendations may appear both as push alerts and in-app updates on the Target app’s “Target Run” page, which is designed like a social media news feed offering deals, top-pinned items on Pinterest, and more
  • beacons to bridge the gap between online shopping and in-store experience. Their beacon-enabled app notifies consumers if any item in their mobile shopping bag is in stock,
  • The store has deployed beacons with individualized campaigns for each department, which makes the customer experience interesting and focussed
  • Macy’s expanded its beacon program to all stores nationwide, by installing more than 4,000 beacons. This step was a part of the retailer’s efforts to make bigger investments in omnichannel retail technologies. This Thanksgiving, Macy’s also used a beacon-triggered mobile app game at its 700 stores, to engage shoppers
  • Urban Outfitters announced that they will be rolling out beacons at 15 of their stores located in Philadelphia, Boston, New York, Atlanta, New Jersey, and Delaware, more than a year ago. The US multichannel fashion and homewares retailer decided to take a different route unlike the conventional route of using aggressive promotions.
  • Kenneth Cole is using beacons to create more compelling, personalized customer experiences with an aim to “provide value and offer at the time of need when customers are in the store
  • launched beacon networks in more than 100 of its top-performing stores located in states such as Chicago, Dallas, Miami, New York, and San Francisco. The idea was to implement iBeacon technology at the stores with the highest traffic levels and best traction with Shopkick.
  • Supermarket giant Woolworths successfully completed a beacon trial with one store using iBeacon technology to improve customer service around click-and-collect. Thereafter, the chain announced that they are looking to roll out beacons across all of its 254 click-and-collect stores with the aim of allowing consumers to place their order online and pick them up in-store
  • it has decided to distribute free BLE beacons to about 150,000 gas-station convenience stores in the United States and Canada
  • Alex and Ani used beacons in all of its 40 stores to optimize store layouts and product placement. Contrary to popular belief that beacons are only for ‘pushing’ ads, the popular Rhode Island-based jewellery brand used beacons differently in its trial period without using them to promote flash sales and other discount promotions.
  • khadija2050 on 16 Nov 20
     
    the article gives examples of retail stores and how they use proximity marketing to promote their products
obena010

Attendify Launches Virtual Event Platform to Boost Industry Resiliency | Corporate Even... - 0 views

www.corporateeventnews.com/...form-boost-industry-resiliency

event

shared by obena010 on 26 Jul 20 - No Cached
  • Attendify’s goal for its new platform is to help make the industry resilient.
  • Through Attendify for Virtual Events, event organizers can build out a modern virtual experience that engages attendees much like a traditional event would, without requiring them to physically travel to the event’s location.
  • “You can’t recreate the in-person experience virtually, it just doesn’t work. That’s why we’re thrilled to launch our virtual events platform, providing an entirely unique virtual experience.”
  • ...4 more annotations...
  • Hybrid and virtual events must be immersive and every bit as valuable as in-person events, and allow attendees to network, learn and engage in a way that feels natural.
  • Intuitive interface
  • Ease of customization for event planners
  • Hybrid ready from the start
  • obena010 on 26 Jul 20
     
    A company developed a new software to be able to attend events from the comfort of your home.
cjdearmas

Eventbrite Launches iPad Credit-Card Reader At The Door: A Lost Opport - 1 views

www.fastcompany.com/...r-door-lost-opportunity-square

Technology hospitality hotel software Tech business

shared by cjdearmas on 23 Jul 20 - No Cached
  • cjdearmas on 23 Jul 20
     
    Eventbrite has introduced an iPad credit-card swiping feature that allows merchants to sell on-site tickets, merchandise, drinks and more. The company charges a $0.99 processing fee and each ticket sold takes a 2.5 per cent cut. Eventbrite issued its 50 millionth ticket last month which matches the company raised last May's $50 million in VC funding. 
  • hankunli on 23 Jul 20
     
    Eventbrite, a leading event ticketing organization, has launched a set of hardware in 2012 following its competitors. It focuses on gaining insight in attendee information and offer one holistic picture of the full performance of an event. So Eventbrite knows that adopting Square as a solution does not gives them what expected due to the unopen API. Arguably, establishing their own software gains more comparing to adopting Square, but they are still being "technology agnostic" and waiting for Square to open the API and work with Square.
sharlabrunsvold

Marriott International Commits to Continued Innovation in Hotel Guest-facing Technologi... - 1 views

hoteltechnologynews.com/...otel-guest-facing-technologies

international innovation hotel technologies

shared by sharlabrunsvold on 07 Jun 20 - No Cached
  • The Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest were replaced in February with the launch of the Marriott Bonvoy app. The app was designed to make it even easier for people to search and book hotels across Marriott’s portfolio of 6,700 participating hotels across 30 brands in 130 countries, engage in mobile check-in (with an alert sent when the room is ready), use mobile key (in select hotels) to enter the room, submit mobile requests for service and amenities, and chat with representatives before, during, and after their stay.
  • The app also uses chatbots, enabling guests to ask questions, make simple requests, and receive instant responses.
  • Sorenson makes it clear that Marriott remains committed to adopted innovative technologies and digital capabilities that enhance the guest experience.
  • ...2 more annotations...
  • The company also seems to understand, as discussed here, that technological advancements will never replace face-to-face human interaction. Rather, technology can help free up hotel staff to better serve its guests through more relevant and personalized experiences.
  • Given all this, it’s no surprise that Marriott International has received widespread accolades for its technology innovation and, in fact, was ranked as the only hotel company in the top-25 list for the past two years on Forbes World’s Most Innovative Companies
  • sharlabrunsvold on 07 Jun 20
     
    Marriott International has become successful in using technology to improve the guest experience. They have launched a considerable number of high-profile technology-enabled initiatives including the Marriott Bonvoy app, ChatBotlr, Alexa for Hospitality, and Realy robots. Marriott, however, emphasizes that technological advancements should not replace face-to-face interaction. Although these technological advancements were able to replace members of their hotel staff, the staff's duties were altered to provide personalized experiences with the guests instead.
ldevaul

Making the Move to a Cloud-Based Restaurant POS - 0 views

upserve.com/...cloud-based-restaurant-pos

POS hospitality cloud-based restaurants technology business decision-making mobile Software solution Tech

shared by ldevaul on 16 Sep 19 - No Cached
  • The beauty of the cloud-based POS format is how scalable and customizable it is—it can work for single-location full service and quick service restaurants, multi-location restaurants, and restaurant groups alike.
  • Most cloud-based POS systems also update with new features as technology improves across the industry—something you’re unlikely to get with a legacy POS system.
  • Cloud solutions facilitate faster, easier, and more extensive business insights, which can help you make strategic decisions. By connecting what’s happening in the back of the house to the front, restaurant operators get a holistic picture of how the business is running
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  • Real-time data means real-time solutions to situations before they become problems. Just think of the time and money you’ll save by identifying issues before they blow out of proportion
  • Instead of printing out lengthy reports for every shift, now you can access your insights from any smart device—such as your computer, phone, or tablet—and get updated sales, inventory, customer feedback, and more, no matter where you are. 
  • Legacy systems only allow on-premise access to data, which means you have to be in your restaurant in order to access the information on your POS system.
  • If you anticipate growth or change, a cloud-based POS system is better enabled to grow with you. 
  • While buying up all of the necessary technology to get a cloud-based POS system off the ground may seem expensive, they tend to have cheaper operating costs in the long run and some, like Upserve, offer free support 24/7/365. 
  • With a cloud-based restaurant POS, you have the ability to add on a mobile POS unit that provides a number of benefits.
  • That decrease in time spent waiting for their check or credit card to return to the table also increases guest satisfaction, boosting your reputation. A mobile restaurant POS also provides contactless payments with a built-in EMV reader, minimizing the exchange between servers and guests – something that is particularly important in this moment.
  • Cloud-based POS systems update automatically and for free, just like the apps on your mobile device, while traditional POS systems require manual updates that can be labor intensive and costly. 
  • The beauty of the cloud-based POS format is how scalable and customizable it is—it can work for single-location full service and quick service restaurants, multi-location restaurants, and restaurant groups alike. 
  • Whether it’s updating your menu on the regular, launching new or improved loyalty programs, or requiring more precise inventory tracking, the more your needs will shift over time, the more sense it makes to opt for cloud-based.
  • If the internet ever goes down, the system that your legacy POS relies on will be offline and non-functional. Luckily, on a cloud-based restaurant POS system you have the option of switching to offline mode as a back-up. You’ll stay up and running until the internet is able to connect again.
  • Thanks to the cloud and its encrypted online storage, there’s no risk of hardware or software incompatibility or failure, no viruses or driver hiccups, and no risk of a hard drive accidentally deleting a weekend’s worth of sales reports. It’s all backed up, automatically. 
  • Plus, younger generations of workers—think millennials and Gen Zs—will be able to get right on board with a cloud-based POS solution with little-to-no training.
  • Customers will feel good knowing their credit card information is secure and encrypted with the most up-to-date technology. 
  • No matter what type of establishment, your cloud-based POS can track every last drop of product, allowing you to spot discrepancies in an instant and fix gaps before they become problematic.
  • Hardware costs are separate from service, and maintenance and support services often come with a hefty fee. 
  • While traditional POS systems certainly have lower start-up costs, they tend to come with plenty of hidden costs that reveal themselves over time.
  • upfront costs are kept to a minimum and monthly subscription fees are lower. 
  • Best of all, instant free upgrades mean no lost revenue from downtime or inconvenient hardware upgrades as your business grows. Instead, plans can be upgraded or downgraded at will, and most providers don’t even charge a fee for the trouble. 
  • If you have existing setups in place, many third-party vendors have upgraded apps for cloud POS systems to help you maintain your current rewards and promotions planning. 
  • Most studies are showing that those who switched are sticking with a cloud-based solution, and that legacy POS systems will only decline moving forward.
  • After over three decades with a legacy POS system that only slowed them down, they made the move to a cloud-based POS to bring their restaurants into the future.
  • “Our restaurants are chef-driven, so we have specials that change every day. We need to add buttons every day. We change pricing every day. Having to stop and reset all the terminals because it’s not instantaneous was a headache.”
  • Not only did constant resets of the system create roadblocks for the team at Homegrown Hospitality, but service was also less than stellar and cost more than what it was worth.
  • We went through a lot of pain—our system would crash all the time, credit cards wouldn’t spool, and data would be lost. Our IT department would spend numerous hours a week just trying to recover data,” Simon explained.
  • “That was pretty much the breaking point: we were at the point where we needed to upgrade, but it would have cost us several hundred thousand dollars. So we decided to source something new. The functionality and capability of Upserve won us over.”
  • mmadar on 16 Sep 19
     
    This article takes you through why your restaurant may want to switch to a Cloud-Based POS. There are many positive attributes associated with making the switch, such as; data accessibility, cheaper operating costs, easier upgrades, less frequent downtimes, increased security, and adaptability. If you are a growing business, the Cloud would grow with you.
  • shannaton on 29 Jun 20
     
    Cloud based POS systems can be apprehensive at first, but we are always satisfied once we are able to se the technology work to keep the business safe, effiecient and also more profitable. Cloud based POS systems are speedy and saves a lot of time which frees up staff to do other things in the establishment.
  • ldevaul on 11 Sep 21
     
    This article discussed the benefits of switching from a localized POS system to a cloud-based restaurant POS. The article touched on how cloud-based systems provide real-time data and how that instant data could provide a management team real-time solutions. You can save so much time and money by identifying issues before they even arrive. I found it very interesting that with cloud-based systems you have the "ability to add on a mobile POS unit that provides a number of benefits." With this option, your servers do not have to run back and forth to a POS station. They simply have the option in the palm of their hands. It also decreases the time spent waiting for a check or credit card to return to the table. This not only increases guest satisfaction, but helps with table turnover. The article also touched on how cloud-based POS systems are "better enabled to grow with you." They are super adaptable and the article mentioned that restaurants can update their menu whenever, launch new loyalty programs, and help with more precise inventory tracking. This article also touched on setup, increased security, staff accountability, and the ability to make better business decisions due to the cloud software being able to provide extensive business insights. Finally, the article touched on POS cost and how " upfront costs are kept to a minimum and monthly subscription fees are lower." It also ended with a case study about Homegrown Hospitality Group and their switch from Aloha to Upserve Cloud-based POS. It was very interesting and I'd recommend everyone read the brief two paragraphs about how the switch changed their business trajectory.
shawndab

Orangetheory launches MaxHR, an AI-driven heart rate tracking system | @FitTechGlobal - 1 views

www.fittechglobal.com/...350006

heart rate tracking Technology Hospitality

shared by shawndab on 14 Sep 22 - No Cached
  • has introduced a new AI-powered heart-rate tracking system called MaxHR to boost the personalisation and efficiency of members’ workouts.
  • Orangetheory has introduced a new AI-powered heart-rate tracking system called MaxHR to boost the personalisation
  • and efficiency of members’
  • ...8 more annotations...
  • it records peak heart rate over a period of time
  • it allows every member to know their personal statistics
  • and efficiency of members’ workouts
  • This data is used by trainers to improve the impact of sessions by identifying exactly when users should decrease or increase effort.
  • "For years, the standard of fitness heart rate tracking across the category has been an age-based formula
  • The trainer-led sessions alternate cycles of high-intensity work followed by lower intensity which allows the cardiorespiratory system to partially recover.
  • Orangetheory says the new algorithm is designed to evolve and become more accurate over time.
  • Orangetheory’s system is based on post-exercise oxygen consumption (EPOC) where the body continues to use oxygen and burn calories for a period of time after the workout.
  • shawndab on 14 Sep 22
     
    Orangetheory gym has launched a new system driven by AI. The club has always used heart rate tracking that was previously age-based. Now with the New AI-powered MaxHR, it considers other factors. This technology is used to increase the efficacy of an individual's workout.
sydneywolfson

Hilton unveils new tech enhancements for guests - hotelbusiness.com - 0 views

hotelbusiness.com/-unveils-new-tech-enhancements

shared by sydneywolfson on 31 Jan 22 - No Cached
  • Digital Key Share will allow more than one guest to have access to their room’s Digital Key, which turns the free Hilton Honors app on their smartphones into a room key.
  • Hilton also unveiled an enhancement to a highly valued Hilton Honors benefit, providing members with early confirmation of a favorite perk—complimentary room upgrades.
  • hese two enhancements join the recently launched Confirmed Connecting Rooms, another industry first that allows individuals to easily and instantly confirm at least two connecting rooms at the time of booking.
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  • Since its 2015 launch, Hilton’s Digital Key has expanded rapidly. The technology is now available at more than 80% of Hilton’s portfolio, or close to 5,400 of the company’s more than 6,600 properties worldwide.
  • This will enable the member to choose their upgraded room directly via the Hilton Honors app.
  • Earlier this year, Hilton launched a solve for a long-time travel planning frustration and was the first major hotel company to introduce a booking experience that allows individuals to easily book and instantly confirm at least two connecting rooms.
  • sydneywolfson on 31 Jan 22
     
    This article talks about three new technological advancements Hilton is providing to their guests. One is the Digital key share where guest can download the Hilton app and have their key on their phone. Another is, when highly valued guest confirm early, they can have free room upgrades. Lastly, guests can confirm at least two existing rooms when they are booking.
marylauren1717

protel cloud solutions create benefits in the near term - 0 views

www.protel.net/...hybridcloudsolutions

cloud protel software

shared by marylauren1717 on 15 Jan 13 - No Cached
  • The benefits are impossible to ignore: Lower overall cost, no requirement to build and own an IT infrastructure, no need to bother with maintenance and data security, and the ability to add and subtract capacity as needed.
  • The sole requirement to use cloud applications such as the hotel management software protel Air or the new protel Web Booking Engine is an Internet browser.
  • To reap the benefits of the cloud, however, hotels are not required to move their entire IT infrastructure online.
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  • The introduction of the cloud to the hospitality industry will play a large part in stimulating the faster deployment of new services to both companies and customers, and for both it will restore something unique: a choice.
  • marylauren1717 on 15 Jan 13
     
    Hotel software provider protel has jumped on the cloud computing bandwagon by launching a web-based product line. As stated in the article, the benefits are endless, including but not limited to: lower expenditures, no IT infrastructure required, ability to add capacity as needed, etc. Protel only asks that their hotel clients have access to an Internet browser in order to run protel Air or the new portel Web Booking Engine.  Contrary to popular belief, hotels are not required to convert their IT infrastructure entirely online. With protel Air, these hotels are able to combine cloud and on-premise solutions in order to utilize their existing infrastructure while reaping the cloud benefits. With such hybrid solutions all the rage, costs are being significantly reduced while enabling efficient and effective business processes.  Personally, I believe all hotels should convert to a hybrid infrastructure, if not completely run on the cloud. With the average consumer relying on internet interaction every day, guests are accustomed to instantaneous results and information. Software such as protel Air and WBE will help the hospitality industry grow in the technology world. 
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