Has Social Media Negatively Impacted the Hospitality Industry? - Hostfully - 0 views
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Customers have access to up-to-date reviews and pictures through a simple internet or social media search.
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However, most reviewers are more likely to post if they disliked an experience more than if they were amazed by it.
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With the rise of social media has come a new challenge for the hospitality industry: responding in ways appropriate to their audience. What used to be done solely in person or through private email or snail mail is now public domain.
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