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Le Chai

Technology Used in Hospitality Security | SDA Security - 1 views

  • Smart cards and RFID (which stands for radio frequency identification) are contactless keys and work by actually sending small radio frequencies to receiving sensors
  • A guest can opt for fast check-in, wherein he gives the hotel his phone number and downloads an app.
  • the smartphone.
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  • biometrics involves granting access and identifying a person by his physical traits, a thumbprint or iris scan, for instance.
  • ing a person by his physical traits, a thumbprint or iris scan, for instance.
  • With the face recognition capabilities, a hotel, casino, or restaurant can keep track of suspicious customers—or slacking employees—to make sure they don’t cause any trouble.
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    Security is obviously very important in hospitality and technological advancements are helping to make hotel stays easier and more secure. The hotel industry is exploring options to that replaces the standard plastic keycards with new entry methods. One example is using smartcards or RFIDs, which stands for radio frequency identification. Smartcards and RFIDs work like a fast-pass at a gas station when quickly paying at the pump. The guest simply waves the card/key in front of a sensor granting entry. The guest doesn't have to worry about the card being deactivated by his or her cell phone and the hotel doesn't have to constantly spend on replacements. Another example is technology that allows us to enter our hotel rooms using our using our phones. Guests would download an app, receive a text message with an encrypted sound code and play it by the door to be granted entry. Using biometrics for entry is likely the ultimate level of technological security. Like in the movies, guests would have their physical attributes scanned including eyes, and/or thumbprint to identify a guest. Video cameras will always be a great form of security. Now that they're getting smaller and more vivid, surveillance makes the phrase "Big Brother is watching" all the more relevant by being a huge crime and incident deterrent. Technology is advancing rapidly and I can see some of these methods hitting mass markets sooner than we think.
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    This article talks about the new technologies applied in the hotel to keep safety. The first one is Smart cards/RFID that helps to open the door via sensor receiving. The next one is smartphone, personal belongings that help to open the door with encrypted sound code. Biometrics also can help by identifying personal physical traits. For hotels, security cameras is necessity. 
jyu003

Doubletree Updates Richardson Property With Combination of VISIONLINE and Sig... - 2 views

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    The Doubletree Dallas/Richardson hotel did a total overhaul of the security system and reopened. They choose the VISIONLINE and Signature RFID by VingCard to meet the travelers' demand of security, efficiency and reliability. What's more it is a cost-effective system which facilitate reliable wireless two-way communication by the host security and PMS systems. The VISIONLINE is a security control from the central location, utilizing RF-online communication capabilities that eliminate the need to travel to each guest room. The Signature RFID, advantages included remotely cancelling guest and staff keycards with one click, or identifying and changing low batteries communicate with multiple rooms at once, reducing the number of network components required for installation and so on. For the company, it is ease and exclusivity. The staff can maximize their efficiency to spend less time on maintenance and more time on customer service, increased reliability and performance at an affordable cost, highly reliable security, unprecedented convenience and ease-of-operation, decreasing the overall workload.
klint005

POS transforming the hospitality Industry -- https://www.hospitalitynet.org/opinion/407... - 1 views

POS has shaped the way hospitality businesses conduct payment now. They have switched over using fast and efficient ways for customers to make a payment. There are 3 new ways: POS using "contactles...

hospitality

started by klint005 on 02 Oct 18 no follow-up yet
wanqian

Time Efficiency of Point-of-Sale Payment Methods: Empirical Results for Cash, Cards and... - 0 views

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    Long with the new technology progressed, improved tech was using to transfer the way of payment. In the past, we usually use cash or credit card or debit card, the retailers should be wait until the bank of the credit or debit card to process their actual money back to them. It took long time for the processing so that the retailers short of the cash flow in that period of time. In case of avoiding this situation, recently many new solutions have been introduced to the market, which can become competitors of cash at physical POS. One of the most important innovations are contactless cards.Another solution which can be used in POS transactions, are remote mobile payment systems. These two solutions save bunch of time for customer waiting in line when they pay their bill and this could improve customer`s satisfaction for your services, furthermore, is could cut the process of transaction of money transfer between bank and retailers. Retailers could have more opportunities and budget to enlarge their business, update hardware. If we will shorten the time of waiting check out as much as we can by using new technology, more profit will arise in the future.
jnoll001

The connected hotel - 0 views

  • tech-savvy, mobile-first millennials expected to represent half of all travellers by 2025
    • jnoll001
       
      More hospitality companies will find they will need to appeal to millennials.
  • Marriot hotels has been using VR for a number of years – its Teleporter program was set up to take potential guests to all corners of the globe through a fully-immersive, 4D sensory experience. 
  • A digital, "living" wall greets guests and provides an interactive "virtual concierge" via the hotel's Discovery Portal – a digital alcove with hologram projections on the floor and a screen on the wall. Standing on the holograms activates content that helps guests explore the local area
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  • using a smartphone to unlock a hotel door.
  • Hilton, Hyatt and Starwood have been experimenting with smartphones as room keys by offering guests the ability to check in and unlock their doors through mobile apps using Bluetooth wireless communication.
  • Expanded smartphone applications include 'hyper-personalization' features such as choosing your favored room and even (using applications such as Google's NEST technology)
  • TUI Smartbands​ not only replace the need for a room key, but allow guests to control the air conditioning and lighting in their room – something TUI says encourages sustainable tourism by better managing energy and resources – and make contactless payments for services such as drinks or entertainment.
  • Stickers embedded with RFID sensors are being used in Aloft hotels in the USA and hidden under carpets near the bed. Triggered by movement and weight, they will sense when a guest wakes up in the middle of the night and put the bathroom light on. These same stickers can also be attached to room service trolleys and, when left outside a room, a sensor hidden near the door will alert housekeeping to come and clear it away.
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    The connected hotel is here. Gearing towards millennials will be a fact of survival by 2025. Even though some of the technology listed has been used for some time, we can see here examples of the expansion of some of it. The most fascinating technology from this article is the RFID floor sensors placed under rugs. This is a new concept to be, but one that makes total sense and is used in two applications in the article.
hectorpachon

What is the Future of Point of Sale Technologies in Retail? - Vend Retail Blog - 0 views

  • As a merchant, it’s essential to stay on top of the latest trends in POS technology so you can stay steps ahead of your competition.
  • With the digital age and new technology, cash and cash registers are quickly becoming a thing of the past. Shoppers have more options than ever — from credit, debit and prepaid cards to contactless payments and making purchases via electronic apps — all of which offer a variety of advantages that cash can’t touch. Cashless payments provide speed, convenience, guaranteed payment for merchants and security and transparency for both consumers and merchants. 
  • The biggest advantage of using a cloud-based POS solution is that retailers can do everything from easily accessing their data to upgrading their software across all the stores at the same time.
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  • A critical factor for success in today’s highly competitive market environment is the proper and timely use of technology to enhance customer relationships and improve the quality of the customer experience — all while streamlining the daily activities of your retail establishment. 
  • POS systems are evolving to provide a plethora of data and analytics that can help retailers make smarter, data-driven decisions about their business. In order to personalize and enhance the customer experience, you have to know who your customer is, and that can be done through analyzing data and analytics through your POS.
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    POS is becoming a part of everyday life. Most businesses whether small or large are relying on those systems to operate and keep tabs on their business. Those systems allow companies to record daily transactions with easily accessible information like tracking inventory and keeping tabs on what sells most.
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    POS systems have developed to be the heart of a business. They can take from HR, to analytics, to A.I. all in one place. The main objectives of these developing are to provide more information to the owners or managers to make better decisions for their business. They can control better the labor, the displaying of products, the hours of operations and others. More and more business are benefiting from the upgrades provided by the companies that handle the POS'. Next, you will find the 5 most trending POS benefits: -Increase in mobile payments and tablets POS. -Adoptions of cloud technology. -A seamless personalized customer experience. -The impact of Artificial Intelligence. -Use of data and analytics Hector Pachon.
brenda981005

How Conversational AI Can Help Restaurants Overcome Pandemic-Related Challenges Now | H... - 0 views

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    2020 can easily become one of the most turbulent years in the restaurant industry in recent history. The global COVID-19 epidemic has forced countless restaurants across the country to close to provide indoor services. As a result, many institutions are struggling to keep their doors open or completely closed. Faced with limited staff, reduced budgets and excessive expectations of new customers, restaurant owners and franchisees are looking for alternatives. This is where conversational artificial intelligence (AI) emerges. How artificial intelligence can improve sales and service By integrating the conversational AI platform into existing mobile, web, pre-call, self-service terminals and direct ordering platforms and point-of-sale systems, AI can automate the order-taking process so that employees can focus on receiving payments and making changes To ensure order accuracy and prepare take-out meals. How AI enables contactless experience Conversational AI is designed to simulate human conversations so that customers can ask questions, order meals and complete transactions without pressing any buttons or touching any screen.
danakissane01

How your room-access bracelet might become a tracking device - 0 views

  • Since 2013, the travel industry has been replacing easy-to-lose room cards and cumbersome, old-fashioned keys with room-access wristbands.
  • These wearable room keys can be worn in the shower, pool and ocean, and won’t get lost at the bottom of your bag or dropped on the ground. Some can even be connected to your hotel account and your credit cards, so you can seamlessly make purchases during your trip. But because of the COVID-19 pandemic, the uses for these bracelets and wristbands have evolved. Some are now capable of tracking your whereabouts.
  • Room-access bracelets, which function with a radio frequency identification (RFID) chip, first made a splash in the tourism sector when Disney’s MagicBand appeared at the Florida theme parks in 2013. Taking the place of a visitor’s admittance ticket and FastPasses, MagicBands also allow parkgoers to make on-property purchases and enable keyless entry for resort guests.
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  • Wearables debuted on the open seas in 2014 when Royal Caribbean launched its Wow Bands. Three years later, Princess Cruises debuted its Ocean Medallion technology. This wireless gadget can be worn as a bracelet or discreet pendant necklace, and it enables contactless boarding, keyless stateroom entry and onboard payments for everything from drinks to purchases in shipboard shops.
  • Now, instead of just making it possible to keep an eye on your kids while they’re having fun at a watery splash zone, these devices are now capable of keeping tabs on travelers who are quarantined due to the ongoing coronavirus pandemic. As part of Kauai’s so-called “enhanced movement quarantine,” six resorts on the Hawaiian island use a mobile app paired with a wearable surveillance device to ensure guests comply with a mandatory 72-hour quarantine upon arrival. Some properties provide the bracelets for free, while others charge guests up to $100.
  • The British Virgin Islands also mandate that guests wear tracking bracelets. Arriving passengers, including residents and citizens, must take a COVID-19 test at the airport and use a contact-tracing system on their phones linked to a government-issued wristband during a four-day quarantine before being tested again. The two required tests, the mobile contact tracing app and monitoring bracelet are provided at the visitor’s expense, costing approximately $175.
  • There are also environmental concerns. Most properties don’t reuse the bracelets. Chapur, of Le Blanc, said their beachfront resort uses plastic-free vinyl wristbands, but they still generate more waste than a keycard, which can be reprogrammed.
  • With more travel providers (and entire nations) turning to wearable technology in an effort to curb the spread of COVID-19 amongst travelers, we’ll likely see new innovations in the wearable space. A single device could become your room key card, a quarantine monitor, theme park pass and mobile payment device. It could even use biotechnology to monitor your health, like the buttons deployed by the Cayman Islands to help travelers enjoy a reduced quarantine period. But hopefully, these wearable devices will become increasingly comfortable, eco-friendly and more discreet, so guests and travelers aren’t easily singled out — and aren’t deterred from using the technology in future applications.
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    This article explains how devices like Disney's MagicBand technology might become a tracking device during your vacation.
dulvanesei

Now Is the Time to Launch Direct Booking for Groups | Hotel Management - 0 views

  • Hotels need better technology
  • The hospitality industry, for example, has seen the rise of contactless payment systems and other mobile self-service options for guests.
  • New technology has emerged that will offer hoteliers and planners the ability to book meetings and events online, a long-awaited development.
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  • Hotels need better technology
  • otels n
  • Even before the pandemic, the hospitality industry had been seeking ways to better serve meeting planners and reduce the cost of sales.
  • Central to the company’s efforts is GroupSync Engage, the first direct booking solution for groups on the market, which launched in October 2020.
  • Direct booking has finally arrived
  • the future of booking meetings will be direct and online, especially for smaller, less complex events.
  • successful in creating technology that helps both sides of the marketplace.
  • Groups360’s technology development has been predicated on supplying hotels with better technology at a lower cost so they could pass on higher value to their planner customers and have better conversations with the meeting professionals they serve
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    This article is about new disruptive innovating technology of hotels and event planner using virtual direct booking for small booking of rooms, and small event and meeting. This new disruptive innovating technology was the after affect of the pandemic. It's the industry way of growing and surviving into the world today, which is using more technology than ever before.
mperk010

Tech trends and how the hospitality industry is changing for good: An executive panel -... - 2 views

  • Examples abound. Hotelier Sonder launched its Miami operations pre-pandemic and its model provides a smooth, touchless experience. Booking, sign-in, even contacting customer service at its properties is done via app, Artmann said.
  • “Knowing that everything from now on is unknown the elevation this season we are in will remain a type of normal and adapt as we do,” he said. “Covid-19 for any hotelier has been a rollercoaster of everlasting changes. The key has been to remain flexible and open to creating new ways of doing old tasks. We aren’t re-inventing the wheel, but we are accelerating with it.”
  • Many relied on technology already in place. Loews Miami Beach Hotel had contactless applications in place, including a live texting service that connects a guest with team members on property for various needs and informs guests about events, promotions and other happenings on property.
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    "The pandemic challenged the hospitality industry like no event before. All elements of business and leisure travel, from lodging and ground travel to food and beverage, were immediately shuttered. Though slow, recovery has returned for some"The article talks about how Covid has impacted the hospitality industry and how they are using technology to change the new normal. For the business that do not adapt and use technology to help them through these tough times they may never recover.
mmorr116

MSC Cruises' robot bartender will working on the MSC Virtuosa ship - 0 views

  • MSC Cruises has unveiled Rob, a humanoid robot bartender.
  • MSC Cruises has been creating Rob and the MSC Starship Club for almost six years, well before COVID-19 and the resulting emphasis on contactless amenities.
  • Rob can also interact with the its patrons with its expressive face and a conversation.
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  • Rob can speak eight languages, allowing international patrons to order and converse with the robot in their preferred language.
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    In The Proven Principles Podcast, Ron Swidler explains the future of hotel bars and food & beverage operations - it's robots! This is a part of a larger presentation on the Hotel of Tomorrow" - https://www.hospitalitynet.org/video/69001240.html https://hoteltechnologynews.com/2020/09/the-hotel-of-tomorrow-project-showcases-future-design-and-technology-concepts/ Clearly MSC Cruises anticipated this and included a hefty chunk of capital expenditure budget for this technology investment. They also tried to incorporate the 'human touch' so ingrained in hospitality interactions.
dbake008

Hotel Robots: An Overview of Different Robots Used in Hotels - 0 views

  • a robot is any device or system engineered to execute a specific set of tasks such as unparalleled levels of efficiency and precision
  • In terms of the hotel industry, the primary purpose of robots is to enhance and expedite the overall guest experience
  • hospitality technology is becoming cheaper to implement
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  • requirements of the guests themselves are beginning to change
  • customers have come to expect second-to-none levels of service during their stay
  • “guest ambassadors“, these robots are placed at strategic points within a property in order to answer common questions
  • Other robots can cook meals for guests
  • Another robot design focuses upon generalised services such as providing bins of fresh linen to the appropriate floors.
  • Floor-cleaning hotel robots are also quite popular, as they can enter rooms once the guests have departed in order to ensure a clean environment for new arrivals.
  • Some robots have likewise been designed to provide bespoke room service options to guests
  • Hotel robots can even double as waiters
  • One type of robot has been specifically engineered to clean and disinfect services that might have been exposed to germs or bacteria
  • One of the main advantages involves a second-to-none level of in-house automation; freeing up staff members to perform other guest-related tasks. Additionally, hotel robots can perform around-the-clock functions that might be impossible for employees to achieve. Many requirements can be completed with a higher level of precision when compared to human counterparts. Finally, the presence of robots provides a hotel with a genuinely cutting-edge appeal.
  • some tasks (such as addressing a question that has not been pre-programmed by staff) will need to be addressed by a human. Another pitfall is that many guests still wish to enjoy the human touch during their stay. A handful of patrons may not appreciate the somewhat “cold” nature of even the most advanced hotel robots. To put it simply, the majority of robots are incapable of providing a truly personal touch.
  • Contactless payments offer guests with a streamlined means to confirm reservations, to pay for services, and to expedite the entire check-in process.
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    Hotels can use robots in various ways to provide guest service. From greeting guests, bringing food, cooking food and more, robots can be programmed to perform human tasks meant to enhance the guest experience.
anonymous

Restaurants in 2021: Technology and Hospitality Search for Balance | QSR magazine - 0 views

  • And the end result is going to benefit guests, which opens opportunity for restaurants
  • At the intersection of much of this conversation is technology. Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report.
  • Percentage of restaurant operators who say they devoted more resources to customer-facing technology since the beginning of the outbreak in March
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  • Despite tech’s position in convenient, contactless ordering, so key in today’s environment, the Association pointed out, customers miss personal service. Given the choice of ordering from a server or ordering from their phone or a tablet at the table, most want the server.
  • Up next is the server versus tablet dilemma. Given a choice, most consumers prefer table service when they’re dining in a restaurant, the Association said.
  • Only one in five said the option of ordering and paying through a tablet or smartphone at the table would influence their restaurant choice
  • For example, the burger brand is deploying a “server partner” in tandem with waitstaff. Now, with handheld technology in tow, servers can spend more time roaming dining rooms and less on side tasks, like ringing up orders and delivering food. The server inputs orders at the table as they come in.
  • Among guests who plan to dine-in in a restaurant or fast-food venue in the next few months, 64 percent said they’d choose to sit in a section with traditional table service. This preference was strongest with older diners, with nearly 69 percent of Baby Boomers and 67 percent of Gen Xers saying they’d go for the section with traditional service.
  • Tech was more of a draw with Gen Z—55 percent said they would choose to order and pay electronically from their table.
  • COVID, however, forced restaurants to start listening again
akallison93

Panera tests ghost kitchens, mobile kitchens, virtual catering - 0 views

  • Coming off a year of innovation during the pandemic, Panera Bread is looking to go all-in on convenience technology in the future, with ghost kitchens, mobile kitchens, virtual catering, and redesigned drive-thru lanes already in the works
  • ted about
  • “We are excited about creating our vision of the next generation of Panera,” Chaudhary said. “This next generation [of Panera stores] will use 5-6 disruptive ideas to drive greater customer engagement.”
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  • “These are the kinds of things we are thinking of recreating and redefining for the Panera of the future, which is going to be more off-premise-oriented, and led by technology and convenience,”
  • Besides smaller physical footprints, other aspects of Panera 2.0 will include delivery-centric ghost kitchens and mobile kitchens
  • An online version of catering will look like all of us sitting around a Zoom meeting with our food arriving at the same time
  • That is a disruptive way of serving the same needs consumers have in a different way that is more convenient and relevant in a world that looks different.
  • The pandemic has changed the way operators should approach convenience technology
  • Chaudhary said they’re looking at other forms of technology like touchless kiosks where instead of tapping a screen to place their order, customers might use hand gestures instead like giving a thumbs up, for example. This way, they can leverage consumer needs for contactless experiences without sacrificing engagement.
  • A disruptive model is a hybrid of both [third-party and in-house delivery],” Chaudhary said. “We might leverage our existing drivers for orders and every time we need some help, we can outsource it. These are examples in this new world of us being able to innovate, to improve and strengthen our business model
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    The article explains how Covid-19 has affected the dining industry and how companies have to adapt. In this article, specifically, it talks about how Panera is implementing ghost kitchens, changing how they approach catering, and how they can keep their consumers safe in a post Covid-19 world. Many hospitality based businesses are changing the way they operate, permanently, because of the pandemic.
teresaricks

Why Your Restaurant Needs a Mobile POS System - businessnewsdaily.com - 0 views

  • Mobile POS systems allow restaurants to increase sales and retain customers using their own tablets or smartphones.
  • A mobile POS, or mPOS, is a point-of-sale system that uses a smartphone or tablet to act as a register and accept payments on the go. A mobile POS accepts credit cards and contactless payments.
  • What sets a mobile POS apart from a stationary POS system is the portability of the hardware
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  • An mPOS is best for businesses that want to complete transactions on the go – such as a landscaper, a food delivery service, or a retailer that wants to move customers through the checkout process faster.
  • Mobile POS systems are also popular with market vendors, home repair services and food trucks.
  • An unattended POS system enables self-ordering and self-checkout, which has become popular during the COVID-19 pandemic.
  • Getting an mPOS system up and running is simple. You choose your mobile POS software provider, download the app, and connect your card reader to the mobile device. Once that's complete, you can start accepting payments. Mobile POS systems rely on Wi-Fi or a data connection to process payments.
  • The standout features that make mPOS popular include portability, speedy checkout, inventory management tools and advanced reporting.
  • Restaurant owners have come to rely on mPOS systems for several reasons. They're easier to set up and use, they support a wide selection of third-party integrations, and they can facilitate rewards and loyalty programs.
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    This article reviews Mobile POS systems and unattended POS systems and provides key features of each.
anonymous

Point of Sale Advantages: Top 10 Reasons POS Systems are Better Than Cash Registers - 0 views

  • POS systems are easier to use and more cost-effective than ever before.
  • When your cashiers have the right tools to support how they work, your operation will run more efficiently.
    • anonymous
       
      Increased Efficiency POS help employees run transactions more efficiently because it is a more advanced system than regular cash registers.
  • Point of sale advantages also include the ability to readily accept diverse payments types including EMV chip cards, contactless payments (NFC), and mobile wallet payments such as Apple Pay, Android Pay, and Samsung Pay.
    • anonymous
       
      Expanded Payment Capabilities POS accepts diverse payment methods which nowadays is an advantage because people don't always pay with the same traditional methods, nowadays a lot of people (including myself) pay with ApplePay.
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  • POS software is simple for employees to learn, which will result in shortening training time and help them to be more productive overall.
    • anonymous
       
      Ease of Use POS not only makes things easier for the employees but it is also a simple system for them to use that won't take long to learn.
  • POS system will also give you real-time inventory data
  • POS software is going to save you hours of inventory management each week
    • anonymous
       
      Inventory Management POS is also capable of giving you a real time inventory data which means it is always updated for you.
  • Point of sale technology improves accuracy throughout your entire operation, with real-time data.
    • anonymous
       
      Greater Accuracy POS is also a very accurate system that is always up to date, there is no need for you to be updating it into other systems.
  • POS systems provide your customers with more detailed receipts rather than just a slip of paper with the date and the amount of the sale.
    • anonymous
       
      Detailed Receipts Gives customers a much more in detail receipt with their purchase made. With POS system you can print things on the receipt like coupons or any other information you would like to provide your customers with.
  • Point of sale systems have reporting features that allow you to keep a close eye on sales, profits, and expenses like Cost of Goods Sold (COGS)
    • anonymous
       
      Reporting POS systems have a feature that gives you reports on your business whether it be reports on the sales or the expenses. It also lets you monitor "Key Performance Indicators" which will help you manage things so your business is always performing at its best.
  • POS system will also allow you to monitor Key Performance Indicators (KPIs) such as average customer sales, stock turnover, and sell-through rate
  • this insight will assist you in making the necessary adjustments to help you maintain profitability and competitiveness
  • with a POS system, you can print reports and, in many cases, import data directly with your accounting software.
  • Modern POS systems include time clock functionality, so your employees can clock in and out on a POS terminal.
    • anonymous
       
      Employee Management This a great and very efficient way for employees to clock in and clock out quickly and easily through the POS system.
  • A POS solution provides a faster checkout process than cash registers, especially if they’re using a barcode scanner to ring up the products.
    • anonymous
       
      Faster Service This is probably the advantage that most customers and employees like the most because it makes their jobs easier and faster and in turn they have happy, satisfied customers who just want to pay and leave quickly.
  • POS solutions can lower the cost of doing business while increasing productivity, improving your bottom line
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    The articles talks about the many advantages of using POS systems over traditional cash registers.
cmick006

COVID-19 Sanitization and Social Distancing Technology for Hotels - 0 views

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    New technologies are helping hotels with ways to open up after Covid-19: Tablets with thermal imaging cameras, UV light sanitizers that guests walk-through, touchless F & B ordering & touchless tipping apps, and social distancing for pools & beaches. All of these innovative ideas and many more will be needed if there is to be a reopening of hotels and if the reopenings will lead to a sustained resurgence in room occupancy. Guests will expect hotels to offer them reasonable health safety measures and hopefully, these new technologies will help them do just that.
jalipman

Gale Academic OneFile - Document - The anti-Venmo? Banks' p-to-p payment product eschew... - 0 views

  • Talie Baker, an analyst at Aite Group, said that she does not think users are demanding a social network for P-to-P payments. "Most users are interested in security and ubiquity," she said in an email, referring to the overall size and scope of the payment network.
  • But over time, Zelle's partner banks hope to support a wide range of business-to-business and business-to-consumer payments that seem more likely to generate revenue. Participating banks are also hoping that the P-to-P service will result in more satisfied retail customers, who are less likely to leave for another bank.
    • jalipman
       
      During the COVID19 pandemic this is especially true. A restaurant that can use venmo can create and literally contactless pickup of food as well as retailers can do this as well.
  • "If you owe money, you definitely want to show people that you paid, that you're not a deadbeat," said Crone, the CEO of Crone Consulting LLC in San Carlos, Calif.
    • jalipman
       
      Venmo does leverage social pressures to pay which also can limit its market when "charging people on venmo"
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  • oreover, as Venmo moves into in-store payments, its use of social media may offer a way for PayPal to monetize the app's growing popularity, Crone said. After all, when a social media user endorses a particular retailer, that thumbs-up is valuable to the merchant. So the merchant may be willing to pony up for the positive buzz.
  • Zelle's architects considered, but ultimately decided against, mimicking Venmo's marriage of payments and social media, according to Alexander.
    • jalipman
       
      Zelle has placed there focus on security rather than the social aspect in order to reach an older market. It seems as if in the long run Zelle will be able to retain its market better when the social aspect of money sharing becomes an issue. (which in my opinion is almost inevitable)
  • So as we're thinking about the use cases for Zelle, sharing the bar tab for last weekend certainly is one of those. But also other use cases that wouldn't lend themselves to some of the comical social interaction that you see," she added.
  • At the same time, Alexander pointed out that younger adults who have been early adopters of the technology are likely to shape the habits of their parents and other older consumers. "So absolutely we are not ignoring the millennials and their influence," she said.
    • jalipman
       
      This has been mimicked for many things in new technology like smart phones. As well as many social media websites. The younger generation influence drives the market.
  • Transaction volume for Venmo, which is owned by PayPal Holdings, Inc., has grown by at least 130% in each of the last four quarters.
    • jalipman
       
      Venmo being the mainstream digital payment app allows it to continue to dominate. Additionally social pressures to use the app drive the market even further.
  • ts prospects also hinge on whether the big banks have made the right assessment about the willingness of middle-aged folks to mix payments data with their social networks.
    • jalipman
       
      A continual problem with technology advancements is security. In addition to this older people are less willing to use technology and mixing those two together can create an environment where older people are not willing to make the change even if it is more convenient.
  • The successor to a lackluster venture called clearXchange, Zelle is courting adults ages 18 to 54 who already rely heavily on their mobile phones. All told, 103 million U.S. consumers fall into that category. "We would say we're moving P-to-P from millennials to mainstream," said said Lou Anne Alexander, group president of payments at Early Warning Services, the bank-owned company that is developing the system
    • jalipman
       
      Zelle targets a larger demographic allowing it to target possible whole families which eventually would lead to it being the mainstream app overtaking Venmo.
  • But in rebranding and reintroducing a P-to-P payments service, the nation's biggest banks are targeting a broader demographic and betting that people who came of age in the 1980s and 1990s want to be more private about how they spend their money.
  • t's one reason why the person-to-person payment app Venmo -- which encourages users to share spending habits with friends -- is so popular with the 18-to-34-year-old crowd.
    • jalipman
       
      Venmo came in ahead of the curve in the digital banking market. Mainly targeting a younger demographic it has taken off. But this ahead of the curve mentality has allowed banks to create their own digital banking apps engineered towards the older markets.
  • t's one reason why the person-to-person payment app Venmo -- which encourages users to share spending habits with friends -- is so popular with the 18-to-34-year-old crowd.
Andrea Ruiz

A Wait-and-See Approach to Technology Won't Work for Today's Retailers - 0 views

  • The tendency may be to implement nothing and adopt a wait-and-see approach to determine what shakes out as the single, best way to engage shoppers and increase sales before making a move, but that attitude is a direct path to stagnation or, worse, extinction.
  • Retailers need to move from a position of simply meeting customers’ needs to anticipating them.
  • This “try before you buy” technology is positioned to be a standard modus operandi for the online shopping industry, especially for home goods
  • ...6 more annotations...
  • With geo-targeting technology, store beacons can track and send promotions to phones when customers are nearby,
  • Thirty-nine percent of customers want to pay via contactless payments or a mobile wallet
  • Speeding up the checkout process is critical to remaining competitive
  • The latest and greatest retail technology won’t get you anywhere without the right tools in place to manage everything
  • Make sure you're one step ahead of the consumer, instead of waiting until sales start declining before meeting their demands
  • staying up-to-date on the latest retail trends and implementing technology that will benefit your customers
jwilc019

Setting Course for a Post-COVID Era in Hospitality | By Jason Floyd - 0 views

  • harpening their focus on the kinds of technology that can evolve and align their businesses with where the industry is headed. They've been asking the essential question: How will we be doing business in the future?
  • A key step is uncoupling from legacy systems and their limitations in favor of the cloud and SaaS-based solutions
  • unify everything brand-wide during a time when responding quickly to external forces is essential.
  • ...8 more annotations...
  • more intelligently invest in new technologies that integrate with each other without putting undue pressure on technology teams.
  • so hospitality organizations are better able to share resources and insights no matter where departments and team members happen to be
  • For hotel property management systems, for instance, developments such as mobile reservations, self-managed upgrades, and the use of mobile devices as room keys supports a "high-tech not high-touch" approach to contactless guest experiences.
  • empowering service staff with greater visibility of timelines, schedules, and activities
  • gain greater precision in that process to avoid double-bookings, manage overstays, account for no-shows and other considera
  • tions
  • If the pandemic ended tomorrow, the value of developing a cloud-based platform with this kind of functionality would remain.
  • Consider our present times as a clarion call to hoteliers to create more visibility, deepen connections between teams, increase intelligence, and empower staff to better anticipate and be ready for that change.
  •  
    This article deals with hospitality businesses asking themselves how business will be done in the future and how will stay current or ahead of the curve. It also speaks directly to how to be better prepared for events like COVID moving forward. It states that hospitality businesses need to quit holding on tightly to their old systems and think to the now and beyond by switching to cloud-based systems. It highlights the concept of "high-tech not high-touch", empowering service staff, greater accuracy, and making use of every nook and cranny of a property in the smartest possible ways.
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