10 Examples Of Customer Experience Innovation In Hospitality - 1 views
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When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
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Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
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InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
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