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anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 Chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
Cindy Saunders

Conference News - Presentation Solutions - EventMobi Adds Attendee Networking Feature - Successful Meetings - 0 views

www.successfulmeetings.com/...ds-Attendee-Networking-Feature

conference news networking

shared by Cindy Saunders on 30 Jun 13 - No Cached
  • EventMobi, recently added a new Attendee Networking feature that lets meeting attendees connect with each other before, during, and after an event using Private In-App chat that also includes integration with LinkedIn profile information. 
  • Attendees can network with other meeting attendees by creating their own personal app profiles
  • messaging one another before the event even begins
  • ...2 more annotations...
  • They also
  • have the power to disclose certain information about themselves, including specializations, region, interest
  • Cindy Saunders on 30 Jun 13
     
    This new feature from EventMobi allows conference attendees to pre-engage with each other prior to the conference. Much like a 'chat-room' of days past, sharing interests will allow attendees with like interests to meet or 'chat' with each other. Imagine a first time attendee 'room' where first time conference attendees have the ability to immediately connect with each other to share in the conference together....they don't know anyone, don't know what to expect, etc., when it can be difficult to break into a repeating conference where many of the attendees know each other. Or how about a "morning runner" group, or a 'I like dogs group' for a veterinarian conference. It's a great move forward for conference attendees.
jackyreis

Hotel Technology Is Highly Important Now | .TR - 0 views

www.tourism-review.com/y-save-your-business-news11504

shared by jackyreis on 13 Jul 20 - No Cached
  • COVID-19 FORCES BUSINESSES TO INVEST IN HOTEL TECHNOLOGY
  • A health crisis that quickly turned into an economic crisis, COVID-19 has a particularly strong impact on tourism and the hotel industry. After the pandemic, hotels will need to find new techniques to limit their losses and make up for lost profits. Innovative hotel technology and investments in customer relations may be of great help.
  • Normally, 98% of visitors leave a hotel site without making a reservation
  • ...19 more annotations...
  • Booking Options Remains Available
  • Offering flexible terms and conditions in their booking engine or the possibility of cancelling their stay by leaving a deposit will reassure the traveler and ensure the hotel's cash flow.
  • Thanks to a price comparison widget on the hotel's website (vs. the price on OTAs), the visitor will be able to see live that he or she will get a better deal by booking on the hotel's official website.
  • Live Chat
  • Chat hotel technology is a good communication channel on websites.
  • Although there are robotic chats, having a human on the other side of the screen becomes almost essential right now as visitors are looking for real contact.
  • A live chat will make the booking process more fluid and personalized.
  • During this rather special period, it will also be an effective means of reassuring customers about the hygiene measures and precautions put in place when business resumes.
  • Social Networks
  • During this period of crisis, social networks are useful to show that the hotel's teams are ready for the resumption of activity by showing, for example, the "backstage". It could also be a good idea to show that life is resuming post-confinement, by presenting local mini-guide highlighting activities in the surrounding area.
  • Means of Payment
  • Offering flexible means of payment allows an optimization of the entire purchasing process: combining two means of payment (gift card and credit card), PayPal... The more numerous and flexible they are, the less likely visitors will abandon their shopping basket.
  • Setting up a Call Center
  • Setting up a call center makes it possible to delegate incoming calls and maximize reservations by putting customer relations at the forefront. The DNA of the hotel business is the "service", and today's travelers are looking for quality support from the moment they make a reservation.
  • Emails, Emails
  • Emailing is an excellent way to keep in touch with the traveler, as long as it is not abused.
  • Emailing is a good way to communicate about a destination by offering packages or gift boxes including accommodation and activities. For example, a city hotel can offer a package of "3 nights stay and 3 visits to the historical monuments of the city".
  • During confinement, it is essential to build customer loyalty and to advise customers in order to maintain a bond
  • When business resumes, it will be necessary to prioritize customer relations. Hotel technology will be the tools that will enable the offer to be personalized and make a difference to over-solicited travelers. The season will be short this summer for hoteliers, who will have to redouble their efforts to attract travelers.
cleon087

10 Property Management Systems To Look At In 2019 | By Matt Pliszka - Hospitality Net - 0 views

www.hospitalitynet.org/...4093102.html

hospitality PMS

shared by cleon087 on 30 Sep 19 - No Cached
  • With more than 65% of reservations made online, so many channels available to distribute your hotel services, and online aggregators, it's especially important to monitor and manage your hotel or resort's online presence.
  • Booking calendars
  • Displaying bookings in one place can save a hotelier a lot of trouble and effort.
  • ...30 more annotations...
  • Channel integrations.
  • oftware Integration
  • Automation and analytics
  • Hospitality management software
  • BedBooking - best for calendar & mobile app
  • Cloudbeds - best for an advanced property management system
  • LiveChat - a software to Chat with customers visiting your booking page Buffer - software to manage and schedule your social media postings MailChimp - a software to automate your email marketing campaigns Pipedrive - a CRM to handle sales of your hospitality business Slack - an obvious-choice tool to help you communicate with teammates at your hotel
  • Hostaway - best for booking websites
  • yieldPlanet - best for channel manager
  • Smoobu - best for dashboard view
  • Stardekk - best for restaurant module
  • Hotelfriend - best for built-in CRM
  • Avail - best for rentals & leases
  • Guesty - best for messaging automation
  • Tenant Cloud - best for accounting
  • vast amount of problem-solving features in one place,
    • cleon087
      cleon087 on 21 Jun 20
       
      It makes it so convenient to have something all in one place. Especially with what is happening now with Covid-19, it is important for employees to be able to login from home.
  • rooms' management, channel management, booking engine, payment processing & analytics.
    • cleon087
      cleon087 on 21 Jun 20
       
      This keeps it organized because you have all your things connected. You want it all to be on the same page because you do not want a room to be double booked.
  • a simple calendar app, letting you sync your calendar reservations from Booking.com & Airbnb, solving one of the most common hotelier's organizational problems which are visualizing your property's schedule in one place. It provides an outstanding calendar app which can help you manage everything on the go.
    • cleon087
      cleon087 on 21 Jun 20
       
      This is important because your GM can access this from their own phone and be constantly updated.
  • e software integrates with many different solutions, including Zapier, letting you set up automated workflows in your business.
    • cleon087
      cleon087 on 21 Jun 20
       
      This is crucial for people that manage more than one property or have to keep up with a large hotel. It makes it easier to solve issues because you have easy access to information.
  • Guesty will let you set up automated messages, depending on the timing or other triggers such as cancellation or changes to the reservation system.
    • cleon087
      cleon087 on 21 Jun 20
       
      This adds the hospitality to things, you want your guest to know that you care. This is sometimes difficult to message all your guest when you have a large hotel.
  • c between numerous distribution channels in one place.
  • ou dive deeply into the competitiveness of your pricing of
    • cleon087
      cleon087 on 21 Jun 20
       
      This helps in setting the prices depending on the month and the day and on facts.
  • Something you should definitely be looking at if you're a smaller property management business, not able to set up a more advanced custom website
    • cleon087
      cleon087 on 21 Jun 20
       
      I like this because it is a program that makes it easy for family owned hotels or small hotels that need help.
  • oftware solutions provided by Stardekk, you will also find a restaurant module, letting you manage a restaurant within your hospitality business.
    • cleon087
      cleon087 on 21 Jun 20
       
      This is great for establishments like an hotel that also has their own restaurant inside.
  • Hotelfriend offers an all-in-one hotel management solution with the focus on letting your sales team send and manage personalized offers for your hotel services
    • cleon087
      cleon087 on 21 Jun 20
       
      This is a nice feature because you can target people like businesses and large groups that need a special deal.
  • it's free to use in its basic version.
  • l your reservations available at a glance by using a single cockpit/dashboard
  • Using the best technology out there will never mean you will suddenly turn your business into a successful one.
    • cleon087
      cleon087 on 21 Jun 20
       
      I really like the point that was made here.
  • Use the right property management system
    • cleon087
      cleon087 on 21 Jun 20
       
      I also like this point because it is important to find the fit for your business and guest.
  • LiveChat - a software to Chat with customers visiting your booking page Buffer - software to manage and schedule your social media postings MailChimp - a software to automate your email marketing campaigns Pipedrive - a CRM to handle sales of your hospitality business Slack - an obvious-choice tool to help you communicate with teammates at your hotel
    • cleon087
      cleon087 on 21 Jun 20
       
      This makes it easy to reach your guest and maybe answer questions that will determine whether they stay at your hotel or not.
  • pvega018 on 30 Sep 19
     
    A rather new article set up as a guide to help anyone in the hospitality industry regardless if they are in lodging, hotels, restaurants, etc. this article describes different property management systems that facilitate everyday service. Throughout this article the different systems express their main usage and recommendations on how to remain more organized are addressed. Mainly, this article shows how to properly " operate a variety on online tasks," while remaining organized and doing it the most convenient way possible.
  • cleon087 on 21 Jun 20
     
    This article is about different PMS, and what they can offer for your company. It includes features that would be good for a property that is large all the way to one that is small. It mentions different PMS that can send automated but personal messages to your guest. This article highlights the importance of picking the right PMS for your company because it all depends on the culture and guest that you have.
amcqu004

What will ChatGPT mean for the travel industry? | PhocusWire - 1 views

www.phocuswire.com/t-mean-for-the-travel-industry

travel industry AI chat technology hospitality hotel

shared by amcqu004 on 15 Jan 23 - No Cached
  • ChatGPT (which stands for Generative Pre-trained Transformer) is a free artificial intelligence Chatbot that has incredibly human-like communication skills (and a fee-based premium version in development)
  • Microsoft is reportedly considering a $10 billion investment in ChatGPT owner Open AI according to multiple media outlets.
  • Because of this, tech companies are seeing value in data-driven personalization solutions and ChatGPT fills that need. It can help save companies time and money to allocate resources to solve more complex and specific problems.  
  • ...22 more annotations...
  • With a large dataset already in place, integrating this technology into our platform could hyper-personalize search results for travelers and supports our vision of offering open-ended, flexible search options. 
  • saved more than eight million hours in agent time, allowing travelers to resolve issues faster with self-service. 
  • but the technology is still in a relative state of infancy
  • ChatGPT really captured everyone's attention when it launched,
  • - it's already dividing opinion with responses that can range from entertaining and creative to glaringly inaccurate
  • It's too early to say whether the likes of ChatGPT can truly emulate those very human instincts.
  • First, people need to recognize that it's not generating anything new as much as scraping and regurgitating the internet
  • Every single tour operator, even single hotel, every transport company now has the same opportunity to be as productive as a company much bigger than themselves. I see that as a commodity – everyone has access to it therefore, in some ways, where’s the value. But it’s the most productivity-enhancing thing I’ve ever seen. 
  • However I don’t think that’s the real impact. I think that’s just the start of the game. Once AI starts to get into the actual experiences – not just tour experiences but hotels, airports… the ability to speed up and enhance the actual experience, especially in something that is not a good experience at the moment like an airport, is going to be quite dramatic.And the real game changer... is once the general public has it, it changes everything. You are a tour operator, and you create itineraries. The consumer can now do exactly the same thing as you and do it in real time. And 1,000 people can create 1,000 different experiences tailored to what they like. So the creation of a travel experience on the ground, which tour operators have dominated, is going to be disrupted by travelers being able to do it themselves. 
  • it’s not the live data, it’s not up to date, the facts may not be 100% and it doesn’t have geolocation.
  • The weakness at the moment is it’s only scraping data through 2021. So
  • This could make entirely new businesses or it can destroy businesses.
  • will save hundreds of thousands of dollars on freelance costs, so there's big disruption to come.
  • For basic service copy – simple product descriptions, basic articles, email campaigns, that sort of thing, it's going to be very useful for brands and very painful for content creators.
  • There’s some interesting use cases that we hope to explore such as improving automation and responses for common customer service requests through chat (and eventually even speech and video), as well as concierge-like services to recommend travel destinations, create personalized itineraries and the like.
  • . So there are issues with accuracy and truthfulness, and it needs human expertise to fact-check the output.
  • ChatGPT might herald a revolution in automated content creation, but I also think it could create a new premium for genuine human expertise too.
  • ChatGPT has been trained with information existing until end of 2021. Travel is a super dynamic category where this morning’s information is no longer relevant a few hours even minutes later. Inventory availability, prices, category of rooms/seats/cars change by the minute. You need good old-fashioned technology like CRS, WBE, RMS, etc. to handle these dynamics, not ChatGPT.
  • Google can provide a much better AI-powered chatbot than chatGPT that spews much better answers in milliseconds, but how are they going to make money?
  • Specific to ChatGPT, I believe that this technology will eventually be used in conjunction with a brand’s own content, in addition to the internet as a whole, so that it can be trained and customized by the brand to answer questions.
  • What’s also really interesting is how this once again demonstrates that the most disruptive innovations often come from outside the travel industry.
  • ChatGPT is gaining that trust in its ubiquity and daily usage, so I think travelers could be much more likely to accept its itinerary recommendations without nearly as much research and shopping around. This has implications for human agents too.
  • amcqu004 on 15 Jan 23
     
    ChatGPT is a new technology that is hoping to take over the travel industry. It is an AI product, similar to google, which will generate answers to questions that travelers may have via a Chat service. It is meant to replace tour guides, travel agents, and concierge experts and can either save business time and money, or create chaos and the need to speak to an expert human instead. Like all technology products, there is always room to improve and grow in the initial stages, and not all roles are better off being completed by a computer, rather than a human. Although AI may have access to more information at a quicker pace, and may even be able to write better than most people, some companies believe that the possible errors and inaccuracy provided by ChatGPT will make content creators and human expertise way more valuable. ChatGPT accesses data from 2021 and prior, which means it is not current and up to date. This is a major flaw that will need to be improved.
asant318

The Future of Hospitality: PMS & the Rise of New Technologies | HospitalityTechGuru - 0 views

www.hospitalitytechguru.com/...d-the-rise-of-new-technologies

technology hospitality software mobile

shared by asant318 on 16 Jun 18 - No Cached
  • Without a reliable hotel system, Hotel supervisors and other staff would spend the majority of their time stuck in heaps of reports or attempting to discover their way through in a pack of Excel sheets
  • take full advantage of Hotel software, you have to integrate it with new technologies that are changing the hospitality business.
  • You will have a total perspective of your guests, knowing precisely what they expect, enabling hoteliers to adequately deal with pricing, promoting, segmenting according to demand
  • ...9 more annotations...
  • You can incorporate your Hotel PMS with a POS, CRM (Customer Relationship Management) framework, CRS (Central Reservation System), Payment gateway, Revenue Management System, Sales, and Catering System, Wi-Fi, Mobile Check-In Check-Out program, door lock, accounting system etc.
  • The most widely recognized AI application in the hospitality business is chat-bots
  • Mobile innovations are crucial for the fate of hospitality business
  • Empowering hotel guests to consistently utilize their smart phones for all available in-room services is the thing that can definitely enhance their hotel experience
  • mobile access to hotel PMS is essential for your staff also,
  • They can get to your hotel PMS from anyplace and take orders, charge each in-room service, manage housekeeping, manage restaurant service
  • WhatsApp Business
  • new advancements offer incredible opportunities for making a ultimate guest experience.
  • The eventual fate of hospitality definitely goes way beyond a hotel PMS, yet hoteliers ought not just look beyond it, but instead connect it
  • asant318 on 16 Jun 18
     
    The article talks about the increased innovation in PMS and hotel systems overall and how technology is necessary to meet guest expectations. The integration of all hotel systems including the PMS allows for an enhanced guest experience. Hoteliers will have a better perspective of their guests and be better able to anticipate requests and manage pricing etc. A suggested new technology in the article is artificial intelligence chat-bots that can respond and assist with customer inquiries. Additionally the use of mobile is a tool that can empower hotel guests to communicate with the property the same way they use their smartphone for so many other activities. With the proper mobile integration with the PMS a guest could order room service to any location on property, view media and make requests. A combination of highly integrated PMS and hotel software with top notch customer service will provide an exceptional experience that will exceed guest expectations.
teallemejia

How hotels are using technology to boost traveller confidence during COVID times | Deccan Herald - 0 views

www.deccanherald.com/...during-covid-times-951095.html

hotels technology

shared by teallemejia on 28 Aug 21 - No Cached
  • hotels are incorporating a combination of cutting-edge technologies to improve customer confidence and mitigate losses
  • Technology features originally intended as novelties are becoming necessities during times when some people are wary of even stepping outside their homes.
  • the hotels associated with his group have tweaked the regular processes and activities to ensure that least human contact is required.
  • ...4 more annotations...
  • while digital check-in & check-out is already a new normal, the company has also introduced technologies such as e-newspapers or magazines for the visitors.
  • From replacing tangible restaurant menus and paper in-room compendiums with scannable QR codes to contactless hotel check-in capabilities, almost every aspect of the hospitality experience can now be accessed through the push of a button on your mobile devices
  • tech tools are being deployed to provide remote access to front-desk, concierge and customer-service functions through chatbots or live-chats with on-property staff
  • The experts said virtual TV control systems are replacing traditional hotel TV remotes which are known to be an infection contamination risk.
  • teallemejia on 28 Aug 21
     
    The hospitality industry struggled to survive during covid, and they are still fighting by incorporating technology to improve traveler's confidence during this pandemic and still managing to make a profit for the company. They are using technologies to keep both guests and employees safe during this time. Technology features that used to be a bonus are now becoming a necessity in the hotel industry. As the hotel industry adopts to these changes, this is likely to be the new norm instead of eventually reverting to the old normal. This goes past digital check-in and check-out. New technologies are being used like e-newspapers or magazines for guests to use instead of picking one up in the lobby. This includes contactless payments, scannable QR codes for the restaurant menus and chatbots or live-chats with the on-property staff. These new technological advancements can allow a guest to completely skip the front desk and most human interactions all together if they chose to.
Hanlu Hu

Monscierge Launches New Hospitality Software Application Tool Monscierge I Connect - 0 views

www.prnewswire.com/...cierge--connect-182355541.html

Technology Software hospitality mobile hotel tech

shared by Hanlu Hu on 18 Jan 13 - No Cached
  • Hanlu Hu on 18 Jan 13
     
    Summary This article is talking about a new software "Monscierge I connect", which launched by the company Monscierge, Dec 6, 2012. Monscierge | Connect is a new tool harness smartphone technology to keep guest constantly connected with hotel service. This is first phase of mobile applications complementing the product line designed to enhance hotels' connections to their guests, which allowing guests access to the full array of a hotel or brand's services in a way that suits the needs of today's tech-savvy consumer. Guests can communicate their needs via chat or voice, quickly putting them in contact with valet, housekeeping, or any department the hotel provides. Monscierge | Connect wraps itself in the approved brand voice for each hotel, and makes that hotel and brand's specific content available at their fingertips.  Monscierge | Connect also allows for a hotel to deliver real-time information to their guests as well. For instance, some hotels have utilized Connect to alert guests of parking availability, discounts in the bar or spa, or when a room is ready for early check-in.        I think it's a great mobile app, it could keep guest constantly connected with hotel service, and it not only provide more convenience for customers and hotels, but also improved service's quality and work efficiency. Forrester Research predicts by 2015 eighty-two million people will rely on mobile devices as a primary reference tool. So I think this new software and other mobile applications will widely used in hospitality industry. 
danielle caskie

GoToMeeting Offers Affordable Web Conferencing - 0 views

www.smallbusinesscomputing.com/...ffordable-Web-Conferencing.htm

GoToMeeting business Software

shared by danielle caskie on 15 Jan 13 - No Cached
  • danielle caskie on 15 Jan 13
     
    Go To Meeting is a new software system that allows small businesses and corporations to host meetings with up to 10 employees for $49 a month. Unlike its competitors, which cost on average $468 a month, Go To Meeting's software only requires one download and one registration on one PC, one time. From this all 10 employees can hold unlimited monthly meetings from any PC, anywhere. Go To Meeting also offers better security and chat functionality, as well as, desktop screen sharing that allows employees to view any application.
Wei Ding

Restaurant Menu Software 'eMenu' Ready to Wave Goodbye to Traditional Paper Menus | Restaurant Magazine - 0 views

www.restaurantmagazine.com/bye-to-traditional-paper-menus

restaurant menu software

shared by Wei Ding on 23 Feb 12 - No Cached
  • Wei Ding on 23 Feb 12
     
    Most of people believe that it is a trendwhich e-menu will replace traditional menus. E-menu has lots of advancedfeatures to provide a great dining experience such as the system is a simple,easy to use, modern digital touch screen computer or iPad with the restaurant'smenu on it. Also, with this modernized restaurant menu system, a customer'swaiting time will be minimized and waiter efficiency will increase. What'smore, e-menu is a full entertainment system which offers a wide range of games,chat and Facebook. Specially, the restaurant revenue willbe increase at least 10 % by using e-menu according to the latest studies. This digital restaurant menuwill completely replace the traditional paper menus soon based on its advancedfeatures. Restaurants using the e-menusystem have experienced an increase in customer satisfaction and loyalty,customer spending which is extremely important for a restaurant's operation ina long run.
upasnab

Maestro PMS launches integrated system support | Hotel Management - 0 views

www.hotelmanagement.net/...ches-integrated-system-support

technology hospitality property management

shared by upasnab on 31 Jan 19 - No Cached
  • Maestro PMS launched a new expansion to its group of system-integrated, online support and training tools for users.
  • The new support and training initiatives are tied into Maestro’s incident-tracking system. Support tickets are created in the system for each communication and resolution with tracking numbers. This enables Maestro to optimize support response times
  • “Our new support and training enhancements provide users with answers to system questions whenever and however they want. Personalized support lets them be more productive and confident in system usage.”
  • ...1 more annotation...
  • Diamond plus service provides on-demand ‘anywhere—anytime’ online webinars, free version upgrades and eLearning to help Maestro users develop skills and confidence in their system.
  • upasnab on 31 Jan 19
     
    Maestro is an Diamond star hospitality software started in 1978. The software has kept up with all the growing trends in the industry and has finally introduced an integrated system support. Some of the features of this new upgrade include direct help on each screen of Maestro's property software and also the ability to perform screen captures. They have real-time help available with 24/7 tech support with chat feature and screen sharing options. The new upgrade also enables users to request support or training online. These features enable Maestro to optimize it's response times for incidents. These new features give users personalized support and makes them more productive since they don't lose time waiting for tech support to show up. This is a great step forward in PMS technology.
avila031

6 ways artificial intelligence is already impacting hospitality | Hotel Management - 1 views

www.hotelmanagement.net/...-already-impacting-hospitality

technology ai automate artificial intelligence

shared by avila031 on 04 Oct 18 - No Cached
  • Artificial intelligence is changing all that. With its ability to streamline processes, provide valuable insights and optimize experiences, it’s driving the new wave of responsive, guest-centric hospitality.
  • AI can level the playing field, easily identifying the personal touches that draw people to your hotel (or your competitor’s), and tailoring your experience to the individual. You can also use AI to personalize your rewards program, not just for what to offer, but for who to include.
  • (Airbnb already does this with its host pricing recommendations)
  • ...3 more annotations...
  • By using AI-fueled chatbots integrated into your website or even within a social-media platform, you can reduce this friction while also providing a personalized experience.
  • AI can use occupancy data, guest feedback and self-reported guest data to gauge which upgrades or repairs should be implemented first and which improvements will deliver the best return.
  • AI has the potential to transform almost every facet of your hospitality business to deliver better returns, processes and experiences. And with the technology curve meaning that AI is only becoming more accessible, businesses of all sizes can benefit from the AI competitive advantage.
  • avila031 on 04 Oct 18
     
    Artificial intelligence may sound like a topic for the future but this article helps to enlighten just how much we are using AI's and shows how they are the "now". The benefits that come from integrating artificial intelligence are incomparable. Examples of the limitless things an AI can do can include, controlling reward programs, detail occupancy patterns and adjust price accordingly, control chat rooms, create personalized experiences, organize marketing and social media, and so much more. It is so powerful that it can practically control and accomplish any task in any hospitality department.
lderi004

Could hotels' secret weapon be in-stay technology? - 1 views

www.hospitalitynet.org/...4086363.html

hotels technology smart advanced apps convenient experience hospitality software business travel tech mobile

shared by lderi004 on 17 Jan 18 - No Cached
  • Hotels are fighting hard for customers and currently a lot of that effort goes into getting their marketing in front of guests' eyeballs and winning the booking
  • Here, technology, both at the customers fingertips and behind the scenes, is now capable of making a real difference and winning over the customer's loyalty says EyeforTravel's new free report, The Future of In-Stay Technology.
  • These technologies are putting the hotel's capabilities back in front of the guest whilst making their stay a more convenient and comfortable experience.
  • ...3 more annotations...
  • Furthermore, these technologies not only help hotels serve guests better and improve their ratings, they present enormous upsell opportunities that can help restore those all-important margins.
  • "Detailed guest preferences are a valuable thing and not only are you elevating the customer experience, your reinforcing that your hotel is delivering the service, not the intermediary. Smart tech in the hotel is a better way of gathering, storing and utilising key information that an OTA doesn't have."
  • Data gathered can not only be used as mentioned above for providing guests with services but also behind the scenes to improve staff performance.
  • lderi004 on 17 Jan 18
     
    I found this article extremely interesting because in today's world, almost everyone relies on technology for everything. From googling what 25 centimeters is in inches, to emailing your cousin who lives across the world from you. So why not, bring that favorite technology with you when you go away? Like the article mentions, these smart apps, and chat bots, not only helps guests have a more comfortable stay, but also helps things go more smoothly for staff. In addition, these technologies allow hotels to make it a better stay for guests, by recording specific preferences, leading to increased loyalty. All in all, if it helps it make a more convenient experience for both the guest and staff at the hotel, I say it is a winner! 
anonymous

Carnival Cruise Line launches on-board mobile app to Australian travellers | News | Breaking Travel News - 0 views

www.breakingtravelnews.com/...e-app-to-australian-travellers

food technology app launches travel

shared by anonymous on 11 Mar 17 - No Cached
  • anonymous on 11 Mar 17
     
    Carnival Cruise line wanted to make life on board easier for guests and staff and has developed an application. This app provides a favorites section that has daily events on board, itineraries, and basic account information. Even better the application allows a " one-off fee per cruise of $9AU, which includes a chat function for friends and family aboard". This implementation is currently available on the Carnival Spirit and Carnival Legend. Providing this type of technology on board for guests will surely differentiate Carnival from other cruise lines. We will see how long it will take others to offer a similar function of that of Carnival Hub.
  • mtorres619 on 12 Mar 17
     
    This is awesome! This is definitely just the beginning of this new application. I am sure that now the other cruise lines will have to keep up with the trend.
anonymous

Improving HR service delivery with ConnectMe | Deloitte US - 0 views

www2.deloitte.com/...ervice-delivery-connectme.html

shared by anonymous on 03 Dec 17 - No Cached
  • anonymous on 03 Dec 17
     
    ConnectMe enables to simplify HR tasks. According to this article, ConnectMe sits on top of the existing software a company already uses and integrates it with other HR services. Some of the ConnectMe features that are mentioned in the article are, its ability to quickly and efficiently answer questions asked by employees via chat or email, which can also attach relevant article, files, and blog links. It also has integrated support channels which helps provide quick answers. It also has an advanced analytics system integrated observing user interactions which allows HR to improve content based on what is important to the employees.
anonymous

4 Technologies with Strong Impact in Hospitality Industry - 1 views

www.traveldailymedia.com/impact-in-hospitality-industry

shared by anonymous on 18 Jan 21 - No Cached
  • anonymous on 18 Jan 21
     
    Cloud computing as well as IoT technology within hospitality is the future. One of these major technologies is cloud based Property Management Software. Cloud PMS has a huge advantage in that the servers are not hosted locally, the major effect is that a hotel can save money instead of having IT teams on site just to manage those servers as the cloud PMS company manages their own servers. There is also the benefit of increased uptime which helps guest satisfaction. Another major technology that is increasingly being utilized are AI-Chat Bots, especially with the increases in machine learning, these can be used to offset some payroll hours normally used by guest service agents or reservation agents to answer basic guest questions. This makes it even easier for guests to get answers to their questions and thus increasing satisfaction
  • jlewinsky on 21 Jan 21
     
    Thanks for the summary. I certainly agree using a cloud system in the hospitality industry will help curb the costs often associated with labor. I think the AL-Chat Bots are a great feature for the hospitality industry to have, no more long wait to be served by a hotel staff.
llaff002

Top 10 Event Management Trends for 2019 - Eventina - 0 views

eventina.com/...ent-management-trends-for-2019

shared by llaff002 on 09 Oct 19 - No Cached
  • Smartphones have more capabilities and connections to our lives, event tech is becoming more reasonably priced and targeted to individual needs, and tech that used virtual and augmented reality was on many people’s gift-giving lists this year.
  • Instead of long-winded speeches, short talks are combined with activities that let the audience learn first-hand how to apply what they learned. Hands-on experiences have the advantage of adding extreme value to learning, while also aiding in the stress reduction of the attendees. To facilitate an even deeper level of immersion, make sure your sessions have definite time frames and tangible incentives.
  • Traverse the communication gap: Use remote translation services. Finding local translators isn’t always easy. With this type of technology, translators could be available remotely or through an app giving your attendees a good communication experience regardless of time and where they are at your event. Save money using remote translation services. Apps don’t have to be paid hourly, for travel, or incidentals. Use subject matter experts regardless of their knowledge of the language that most of your attendees speak. This frees up the selection process to find the person who knows the most without sacrificing attendee experience or understanding.
  • ...3 more annotations...
  • Harness the power of chat for a better response: Design a system to answer questions with chat. It’s faster for attendees and won’t tie up your staff with the same old “where is the restroom” type question. Use chatbots for exit surveys. They are much more adept at matching questions with answers and using “if, then” pathways for more meaningful information gathering. Plus they’re fun for your audience. Employ chatbots to assist attendees on next steps. Voice assistants have become wildly popular because they’re easy and enjoyable to use and they act as our own personal attendant. They can remind us of engagements as well as tasks. Use chatbots to tell attendees if their silent auction bid was trumped or what their next session is and where it’s located.
  • Use live 360-degree video (what many refer to as VR) to connect remote audiences. Give them the opportunity to attend an event together in order to bolster buying online-only tickets.
  • Host a health fair as part of a larger medical society conference. This leads to raised awareness, gives back to the destination city, builds brand awareness, knowledge and support and, ultimately, affects those members of the public that participate.
  • llaff002 on 09 Oct 19
     
    Great article looking at the trends in events, many of which I have witnessed this past year. What I would like for the class to read is the description of awareness based events. As my husband's an associate dean of a hospitality school, he worked with his event and conference manager and his dietetic program chair to create an interactive health fair looking at diabetes education and attracted 300 participants. I observed the power of community based programming in the event space and how this type of programming may be the future.
anonymous

Coronavirus Pours Gas on the Tech Revolution - 0 views

www.bloomberg.com/...n-the-tech-revolution-k98cs9zb

technology

shared by anonymous on 11 Jul 20 - No Cached
  • Society is seemingly trapped in amber—frozen in place by the coronavirus. But really we’re speeding ever faster toward a technological future. Changes that would have occurred over the course of years are happening in weeks.
  • anonymous on 11 Jul 20
     
    This article introduces the impact of the new coronavirus on the technological revolution. It is mentioned in the article that coronavirus has promoted the development of contactless payment in the United States; promoted patients to accept online consultation services of virtual doctors; promoted the popularity of video chat programs such as ZOOM, etc.
LU DENG

15 Gadgets, Apps & Tech Tools for Meetings | BizBash - 1 views

www.bizbash.com/...23822

event technology

shared by LU DENG on 18 Nov 12 - No Cached
  • New apps and software for the event industry are hitting the market daily. Some are improvements on existing services (an easier way to do a Webcast), while others are distinctly new ideas (turning a smartphone into a remote control). The common thread among all of these innovations is that they aim to improve the event experience for attendees or planners (or both), making it more efficient and effective. Here are 15 of the newest technology products to have on your radar:
  • 1. To Help Attendees Navigate
  • 2. To Address Language Barriers
  • ...6 more annotations...
  • 3. To Create an App
  • 4. To Control a Presentation
  • 5. To Connect Exhibitors and Buyers
  • 6. To Organize Tweets
  • 7. To Create a Webcast
  • 8. To Streamline Attendee Access
  • LU DENG on 18 Nov 12
     
    In the event industry, new apps and software are popping up daily and some of them really change the way that we deal with events management. This is an interesting and useful article in which the author introduces 15 app and tech tools for event and meetings. Some of the apps attract my eyes and I think they will be applied widely with a further development. For instance, if planners who want an app for a conference or meeting, now they have a do-it-yourself option.  Yapp launched in April and allows users to create custom mobile apps. Users can customize their theme, event invitation, the agenda and so on. They can also show their guests the final products via YappBox app for IOS. It is easy for them to update  the app and allow guests to chat or upload group photos. This app sounds great and it will leave more flexibility to its users in event planning. Great tools like this are listed in this article, and some of them may become popular in the near future.   
apate114

How has Today's Technology Changed the Event Planning Industry?Premier Meeting Services - 2 views

www.premiermeetingservices.com/hanged-event-planning-industry

shared by apate114 on 15 Oct 17 - No Cached
  • New and emerging technology has changed the way we share information, the way we court clients and the way event planning works. From the ability to interact directly with prospects via social media and to build buzz about an event weeks before it actually happens to live streams and geofiltering that allows guests to instantly share their experience with their own circle of friends, emerging technology has had a huge impact on the way events are planned and the way events work.
  • acebook to Twitter, LinkedIn and Pinterest has broadened the reach of event marketing.
  • For events, social media offers multiple opportunities for engagement, from developing interest before an event to live streaming and updating during to sharing images, stories and updates afterwards.
  • ...6 more annotations...
  • Creating and using a hashtag in the weeks leading up to your event can help build buzz and ensure that everyone knows what’s coming next.
  • nteractive game technology and achievement based activities can boost event engagement and ensure that your visitors stay involved and share their experience, live.
  • Even those who can’t attend can follow along and participate over the course of your event, thanks to live streaming.
  • increase safety
  • easier than ever to advertise your event to locals and interact with anyone visiting the area with a Snapchat Geofilter; anyone within your defined boundaries can interact with your Geofilter and talk about your event.
  • A mobile app designed specifically for events can integrate with your attendance list, help you identify VIPs and even let you know how many of your expected attendees have arrived.
  • apate114 on 15 Oct 17
     
    This article explores how today's technology has changed/is changing the event planning industry. Modern technology has changed the way we share information with one another. This article covers: social media marketing, hashtags, live streaming, improved security, geofilters and online check in. Social media sites like Facebook, Twitter, LinkedIn and Pinterest have expanded the reach of marketing. Event planning professionals are now able to promote their event to a vast group of people. They can even set specific targeting parameters to reach the right audience. Social media also levels the playing field for even small businesses. Hashtags are a new way of identifying topics and they can be used to expose your event to large numbers of people. Creating a hashtag for an event can help create buzz and promote your event. Live streaming is a relatively new feature within social media sites like Facebook and Instagram. It allows users to share where they are and what they are seeing to their follower base. This is a great feature for event planning professionals because it allows more people to be apart of the event. Geofiters is a photo filter within Snap Chat. Geofilters are location based and only users near that location are able to view it. They are great features to have before, and during an event as they can help advertise your event to locals and interact with people visiting the area. Last but not least the advancement in technology has lead to online check-in via apps. A mobile app designed specifically for events can integrate with your guest list within a digital application. This can help identify VIPs and help provide logistics stats such as current headcount of attendees.
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