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Google glass has provided the opportunity to explore more efficient ways to process air travelers. SITA, the air transport's IT provider, has quickly produced the first app to do so with wearable technology. The glasses are worn by the security agent and used to compare and legitimize the security documents used for travel. While the technology is not yet fast enough to be put to practical use and remains quite expensive, it is certain that price and quality will improve in the future and provide value to the air transport industry.

This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.

This article is about the value of using a travel agent. The article describes several real-life situations that unfolded as borders and countries were shutting down travel.... all while tourists were still visiting these countries. Luckily these tourists booked their vacations using travel agents so they were able to work with their travel agents on navigating home and not with a computer screen.

"Hong Kong's International Airport is seeing a total investment to improve facilities and provide better services for growing numbers of air passengers. The airport served a record 53 million passengers in 2012. Investments include the development of the Midfield and West Apron, and a new cargo terminal, which will start operations in 2013. In 2012, plans for a third runway were approved. The expansion will take about 11 years before the three-runway system can be commissioned in 2023.

The hardware security check has been improved a lot after 911. However, how to increase the software security is the key for hospitality industry. How can we ask some sensitive questions or find some information through observation are the key for the comfortable travel environment. However, except some western countries, asking people's religion is acceptable and reasonable. Though globalization, hospitality industry should come out more approaches for making sure the security.    

The best way to protect airplanes isn't through improved technology such as full-body scanners but through profiling and questioning of passengers, some aviation security experts say. But such a move is an extremely controversial one that opponents say would violate travelers' privacy and could unfairly target some passengers for more-intense screenings.

This artical piont out the best way for airport security is profiling travelers. Considering privacy concerns, in my opinion, not all consumers will accept this non-technical. Maybe for frequent fliers, they like this non-technical approach. Because that this approach provides conveniences to them and helps them save time. Frequent fliers do not need to line in a long queue, and then take off clothes, and shoes, as well as opening their luggage for check. However, as for normal fliers, considering privacy concerns, they may mind providing background information to airlines, since they don't know if it is safe.

Hotel Concepts- Brilliant, a leading global provider of advanced PMS, recently announced its integration of Flip.to into RezExchange. For a small monthly subscription, Flip.to acts as marketing platform for hotels, restaurants, and airports. Customers can use it to comment, post feedback, and recommend the establishment to friends who in turn can get discounts. It also allows loyal guests and customers incentives to spread the word. RezExchange allows customers to manage their sales channels directly from the hotel management system and will receive all reservations from these channels directly into their own database. With this integration customers don't have to present printed coupons and any earned incentives are automatically credited to their hotel profiles. Hotels, restaurants, and airports that already use RezExchange and integrate Flip.to into their system will become more streamlined making it that much easier for customers and guests to build up and use their incentives.   L'Auberge Carmel hotel in California is the first property to go live with this integration and thus far, this integration has proved successful. Approximately 15 to 25 percent of guests who book rooms at participating hotels engage with Flip.to, and for every 100 engaged guests, an average of 10 to 20 additional room nights are booked within six months. 

The International Air Transport Association introduced a new security system at the 67th Annual General Meeting and World Air Transport Summit in Singapore in 2011. This new system would divide travelers in three different categories: known travelers, normal travelers and enhanced security travelers. Each level would have different security procedures and then passengers would pass through different tunnels, one for each category of traveler. For example, if you are a known traveler you would need to pass a iris recognition system which would confirm your identity and you would pass through a tunnel with minimal scanning technology. The scanning procedures get more invasive for normal passengers and even worse for enhanced security travelers.

When it comes to airports that stand out in offering a welcoming, helping hand to passengers, Los Angeles, Pittsburgh and some other airports are notable for deploying customer-service representatives trained to be N.I.C.E. - "Neutralize Irritations Customers Experience." This is a great article on how iPads are revolutionizing the travel industry.

After reading this article it makes wonder if airport employees are being trained at l . This metal detector broke at an airport and nobody Check to see if it was plug right . They. Could not figure out the problem finally someone Check it and saw that it was not plug In . I think airports should train there employees better and check all machines before the airport opens in the Morning

The Atlanta Airport Marriott just completed event space renovations that will enable event planners to host any size party/ meeting with the most updated technology. The Georgia hotel features 28,300 square feet of event space, including two ballrooms and 27 breakout rooms. The hotels lobby features a complex monitoring system for flight tracking information and departures by Delta Airlines. Touch screen kiosks have also been installed at concierge stands that will allow planners and people attending events to search for nearby restaurants and attractions. Additionally, the most recent renovation included in the installation of multi-use TV screens in the rooms. The screens allow guests to hook up iPods and other music devices. Guests may also use the new TV's as computer monitors. This connectivity is becoming more common in event spaces and visitor centers. I personally know that similar technology was recently installed in New York City's Central Park. Touch monitors enable park visitors to navigate their way around more efficiently. Additionally, tour guides have been equipped with handheld devices to track visitor usage and access information quickly.

This is great, This hotel is certainly utilizing technology that will be most convenient for meetings and events. Multi -use TV screen are very nice. More and more hotels now are investing in Ipod docking stations. Love the idea of the touch screen kiosk at the concierge stand.

Before the pandemic, companies were afraid to invest in cloud due to the concerns of the cost, time, and security. But in today's world technology is something companies need to adopt. It's time for travel companies to see the cloud for what it is, the passport to future value. All sections can benefit from this technology including hotels, airlines, and airports. This is the best time to invest into technology to benefit the industry by taking a deep relook at strategy, organization, practices, technology, and talent function. As travel is being rebuilt, cloud-related investments will deliver higher returns on capital than investment in new aircraft, new hotels, and new ships. This is the perfect time to invest into cloud adoption.

This article discusses how an airport in New Haven, CT uses a Robot to sanitize it's planes. As of March, no other airports were using such technology. The robots get rid of 99.9% of germs, are quicker than a sanitation staff, and are cheaper in the long term. The robot can be control via remote.

Areas USA has selected the MICROS Simphony Enterprise Solution as its standard SaaS, cloud-based point-of-sale system across its United States airport and turnpike operations. It provides the organization with a robust enterprise system, web-based reporting, and business intelligence functionalities with a high level of flexibility. MICROS's Simphony also seamlessly interfaces to Areas USA's Corporate Infrastructure systems. Simphony is centralized, allowing for the entire system to be managed from one application. The solution is also being hosted in one of MICROS's worldwide data centers, removing Areas USA's onsite servers and the responsibility of managing the servers from its internal IT department. MICROS and Areas USA have been partners for years, with the MICROS 9700 Hospitality Management System (HMS) installed at many locations. The sites with the MICROS 9700 HMS will be converted to the MICROS Simphony platform.

This article is talking about the airport security and the safety of the TSA. It is stating how unpleasant it is to travel these days and more people rather drive than have to fly on planes. The statistic showed that there is 242 driving fatalities per month .The seriousness of the security check point started after the 9/11 attack. It basically states that people should be thankful instead of complaining about waiting in lines and the process that they have to undergo before boarding because their safety is important and they make sure that all rules apply to everyone.

ROI?  Will it make a difference to you if you are able to track your luggage on a flight?  Would you pay an additional 20% for your luggage or possible rent one? This technology is being developed where you can track your luggage on your mobile phone.   Not sure the technology will actually make a difference in consumer choices.   

Israel and the United States are developing new security systems ti inspect airline passengers. This joint effort its creating a system that could detect substances used in explosives, or chemical weapons without having to open the passengers luggage. And it could be integrated into scanners, magnetometers and hand-held devices. Its purpose is to inspect both passengers and luggage, without the use of full body scan.

In today's society, travel distribution environments and electronic reservation services are consistently moving toward global and complicated marketplace. Thus, travel marketplace needs a more and more globalized and comprehensive system for customers. And, I think GDSs well reflect this trend. The article show the example of the utilization GDS in travel industry. Travelport introduces a new travel product called Travelport Drive Me to Galileo-connected travel agents in Asia. The joint creation of Travelport and two major car rental companies, Travelport Drive Me was developed in response to the demand for chauffer-driven car transfers in Asia. This product enables travel agents to book chauffer-driven car transfers through Travelport's GDS for international airports in Asia. This new product would provide advantages not just for travel agents, but also for customers. With this product, travel agents save time and cost through the automated process. Plus, customers experience satisfied traveling by eliminating concerns about language, security, and public transportation issues in Asia.

This incident implies how important safety and security in hospitality industry. This was so devastating that every must invest and modify the security in the hospitality industry.

The latest chain of events that we are all are aware of is shaping the security system all over the world. It have been happening in airports, clubs and now with the Vegas incident the hospitality industry have been expose as a vulnerable. Obviously the security system will change in the lodging industry now, which not only going to be a "must do" expense but as "vmorr026" may have an impact on the hotel rates as well.