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https://www.tandfonline.com/doi/pdf/10.1300/J150v09n03_11?needAccess=true - 0 views

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      appearing in such categories as "Top Lists," "Best of the Web," "Hot Sites," and "Cool Links" (USA Today, 1996)
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      Restaurant companies may provide incentives to repeat site visitors and offer features and services not available at a bricks and mortar site. Such unique and/or customizable (personalized) products and services are revolutionizing online connectivity.
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      Should a restaurant have an Internet presence? If so, what aspects of the business should be highlighted?
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      Based on an extensive search, there appear to be three Ms of web site design that help summarize many important factors
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      Ease in Locating Ease in Navigation Information Content Customizable Content Three Click Rule Twenty-two Inch Rule Site Mapping Communication Capability
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      GENERAL DESIGN GUIDELINES Home Page Domain Name Graphic Highlights Color/Texture Web Pages Finishing Touches
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      Industry Association Web Address
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      . As the industry seeks to solidify one-to-one customer relationships, through invigorated brand loyalty, benchmarks of website design and operation are likely to play an increasingly important role in e-marketing and strategic planning.
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Massive Growth on E-coupon Market Worldwide with Top Key Players: GroupOn, Re... - 1 views

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    Instead of the days of printed coupons and coupon filled booklets, we are now bombarded with every type of coupon for every product or service. Some Apps utilize your location device to electronically send the user updates about coupons from stores that are within 25+ miles from their location. While some users opt into receive coupons from select stores. Regardless, e-coupons are on the rise and be wary about what permissions you give them if you download their app.
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    Good Afternoon, Cool Article since i like to coupon to save money. Digital coupons does help limit the number of coupons a person can use at one time. With print coupons I can buy bundles of newspapers and stack coupons at certain stores. Digital coupons does limit that freedom. Electronic coupons are becoming more popular. With data you are correct watch how much information you are giving them.
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From Tech Dependent to Tech Savvy: How Hotels Can Get Ahead of the Curve | By Margaret ... - 0 views

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    Getting ahead of the curve can give a large corporation an advantage in exploring the tech first and setting a new trend.
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Touchless Digital Menu System For Restaurants Launched - 0 views

  • The Interactive Firm, a premier provider of full-service social media marketing and guest reputation management services today, announced the launch of MyMenusOnline, its new touchless digital restaurant menu system.
  • With MyMenusOnline restaurant guests simply scan a tableside QR code or NFC tag to view the restaurant's menu on their own mobile device. The system is meant to replace traditional printed menus and eliminates concerns in potentially passing germs between in-house dining guests handling the same menus.
  • MyMenusOnline is managed and updated by the restaurant via any mobile device, tablet or desktop PC. All changes are pushed out to consumers in real-time, ensuring "daily specials" are always up to date.
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  • MyMenusOnline is 100% web-based and mobile optimized and there is no need for any app download.
  • Guests can also save restaurant menus to their mobile device home screens for future access.
  • "According to a recent COVID-19 report published by the  National Restaurant Association, restaurant operators that are getting ready to reopen will need to consider how they operate under much stricter sanitary guidelines," said Vallauri. "Some industry experts are calling for one-time-use disposable menus, which is sure to increase the operating costs for restaurant owners. With MyMenusOnline, we take that cost out of the equation."
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    Consumers behaviors have changed due to Covid-19. They demand more sanitary practices on places. One of the things of the 'new normal' lifestile is e-menus. The Interactive Firm has launched MyMenusOnline which is a touchless digital restaurant menu. With MyMenusOnline consumers simply scan with their phones a QR Code to view the restaurant's menu. Besides the digital menu presented by the professor in the discussion, this could be the future of menus in restaurants.
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To Combat the Threat of Coronavirus, The Westin Houston Medical Center Deploys Robots t... - 0 views

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    Westin Houston Medical Center is using a robot to be able to make sure the rooms are clean and being done effectively. The use of the robot is helping the cleaning process a lot quicker and it is also catching bacteria or dust that my have been left behind.
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MAHB: e-commerce platform shopMYairports to contribute 10pc in sales | Money | Malay Mail - 0 views

  • Malaysia Airports Holdings Bhd (MAHB) expects its travel-retail e-commerce platform, shopMYairports, to contribute at least 10 per cent in sales for its non-aeronautical segment.
  • MAHB group chief executive officer Datuk Mohd Shukrie Mohd Salleh said the group is looking to achieve RM280 million in sales from the shopMYairports in next two to three years.
  • The airport operator achieved RM2.8 billion in total retail sales last year, before being hit by the Covid-19 pandemic.
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  • its digital transformation initiative to enhance passenger experience, particularly on the retail front, and also part of its efforts to facilitate business recovery of airport retailers that had been adversely affected by the impact from the pandemic.
  • He said 39 airports managed by MAHB nationwide will have access to the platform.
  • “The first phase of the shopMYairports will focus on domestic travellers and local home shoppers,”
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    It is not new that the pandemic has caused a global crisis and a lot of businesses had loss. Covid-19 has forced to moved more into electronic commerce. This article is about a model that Malaysa airports has implemented to increase their sales with a mobile app. Basically the app is about shopping in the app and picking up your stuff on the shop. The app, that is currently in work to add more features, is looking to add concierge services.
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Marriott Offers Option to Bypass Front Desk with Mobile Check-in App | News | Hospitali... - 3 views

  • Adoption has been rapid as one-quarter of Marriott Rewards guests with reservations at those hotels used the Marriott Mobile app to check-in. 
  • Marriott plans to add mobile checkout in November
  • Mobile is Marriott’s fastest growing consumer channel
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  • Marriott recently launched a new website – www.travelbrilliantly.com – revealing innovations under development, as well as a co-creation platform to solicit future-forward ideas from influencers, experts and traveling consumer enthusiasts
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    The launch of a mobile check-in app is one of the most innovative developments in recent hospitality history. This is what consumers have been asking for for years and it eliminates the need for expensive and maintenance-laden kiosks. This is clearly a result of Marriott's recent commitment to innovation through its Innovation Lab - a subterranean space that functions as a technology design board. On the website listed in the article, www.travelbrilliantly.com, you will find so many more intriguing ideas and unlikely but brilliant partnerships. Contributors are even encouraged to submit their own ideas so that the public can vote on them, engaging users. Marriott, once considered a but stuffy and cookie-cutter has once again transformed itself and taken a leading role in the industry.
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Financial Statement Fraud Risk Escalates in Pandemic - CFO Journal. - WSJ - 1 views

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    The article, "Financial Statement Fraud Risks Escalates in Pandemic" by Deloitte Editor focuses on the escalation of risk that is as a result of financial statements fraud. According to the report, the escalation is more persistent due to the COVID-19 pandemic. Fraud occasions consist of three elements, mainly related to pandemics. Pressure due to money shortfalls and other setbacks brought about by the pandemic insert some strains to the organizations that may cause some liquidity problems and significantly affect shareholders' expectations (Deloitte, 2020). Opportunity is also an element of fraud events. The situation of the pandemic may push some organizations to consider some staffing changes to counter the problems brought about by the pandemic. The third element is the rationalization. In times of a pandemic, some individuals or organizations tend not to separate acceptable from unacceptable behaviors. Others engage in manipulative actions in the name of the crisis, which they would otherwise not consider. The article explains that keen examination needs to be done during revenue recognition. Some organizations may fabricate or misstate their revenues to prove their perseverance during a challenging business environment. Another financial reporting risk lies in allowances and reserves. The author states that keen scrutiny needs to be done on the organization's reserve accounts since most of them are based on estimates and mere judgments. The management may be tempted to manipulate these reserves ways to favoring their bottom line. Valuation and impairments also form a financial reporting risk for examination. During turbulent times, organizations are tempted to give false valuations on their assets; hence keen examination would be needed. Additionally, restructuring charges brings a financial report risk in that some organizations may seek to write off their underperforming assets. In other cases, a business may include costs associated with the pandemic a
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Where do OTAs Stand in the Covid-19 Era? - 0 views

  • airlines have decreased capacities, withdrawn from routes, issued free cancellations and refunds to travelers, enacted flexible amendment policies to accommodate itinerary changes. However, these initiatives have also had negative impact on airlines’ operations and the balance sheets.
  • Historically, OTAs would offer alternate destinations or flight options to its travelers in times of crisis – hoping to still put a sale on its books. This time around, it is different. With several travel advisories, quarantine measures, and lockdowns in effect, people are least likely to spend their disposable incomes on travel just as yet.
  • Trip.com also guided towards a 45-50% year-over-year decrease in company-wide net revenues for the first quarter of 2020.
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  • The sudden spike in cancellations and limited interest in future travels is surely putting OTAs through an uncomfortable patch.
  • Considering the weak booking period that is to follow, the group has decided to reduce its cost base, curtailing projects, reduce marketing, overheads and discretionary spend, freeze new hiring, deferring salary increases and waiving off management bonuses.
  • With all the components now hurting, OTAs also have the unique position to revive growth in the industry.
  • In-Airport Initiatives: OTAs such as Indonesia’s Traveloka handed over face masks to travelers visiting the affected countries (until border lockdowns were announced). Several also shared best airport and in-flight hygiene practices with their customer base.
  • Operating calls come with attached overheads, and despite the scale of cancelations most OTAs are absorbing this as part of their customer service initiatives. OTAs, however (and obviously) are prioritizing their assistance based on travel dates.
  • a number of OTAs have rolled out self-service tools, including chatbots, to mitigate the pressure from call center operations and offer instant resolution to travelers’ needs. These (semi-) automated modules are found across OTA websites and apps, which allows travelers to either opt for OTA credit for future bookings or instant refunds (subject to the airline policy).
  • The goodwill earned based on their actions during the ongoing crisis will likely pay off when the world bounces back and returns to traveling.
  • Trip.com recently launched Travel Revival V Plan in China, the ground zero for Covid-19. Through the initiative, the OTA group aims to bring together hotels, tours, flights and attractions; and contribute over RMB 1 billion to boost measures for travel industry recovery.
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    As the entire travel industry, OTAs suffere a lot because of the COVID-19 pandemic. In this article are described not only financial losses of the OTAs, but also the steps that they are going to take towards the safety of the travelers, and the possible future conditions for the OTAs operations.
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Wireless communications solutions for the hospitality industry Telecom Communications, ... - 0 views

  • Differentiating your property through exceptional service is one of the best ways to attract and retain them.
  • Keep Guest Satisfaction At The Forefront
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The Past, Present, and Future of GDS Data - 1 views

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    The Past, Present, and Future of GDS Data Table of Contents: GDS: A Case Study in Reinvention; The Go-To for Travel Agents and Corporate Corporate Bookings Are King; Using GDS to Market to Corporate Travel Managers; Why Does GDS Have Staying Power; Changing the Face of GDS; The Hotel Industry's Data Woes; Back to GDS School; 5 Steps to Stay Competitive on GDS; Getting the Most from the GDS; GDS Leaders are Innovating

https://www.tandfonline.com/doi/full/10.1080/19368623.2020.1788231 - 2 views

started by sabrinajalane on 30 Aug 20 no follow-up yet
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10 Event Planning Software Options: Made Simple - 0 views

  • For event planners that are in the beginning stages of their event planning career, and who don’t have a large budget to purchase event planning software, there are (nearly) free options like Basecamp, Trello or Smartsheet (excel spreadsheets still work well, too!).
  • Paid Event Planning Software
  • Planning Pod –
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  • Etouches
  • Offering solutions for event registration, floor plans, timelines and task assignments, etouches is a great option for all cycles of your event.
  • Eventbrite
  • One of the most popular event planning software options for event organizers (professional planners and community organizers) looking to sell tickets and manage event registration is Eventbrite.
  • Evolero – With a free two week trial, Evolero was developed by an event planner and has all your event software needs in one place so you don’t have to switch between platforms – everything from managing event registration and websites, to ticketing, planning and promoting.
  • Cvent – A leader in the cloud based, event management systems, Cvent offers event planning software for mobile apps for events, email marketing and web surveys, targeted advertising, and online registration and venue selection.
  • Azavista – Planning an event of any size, Azavista may be a good option for you. Offering flexibility, their platform allows event planners to set up a new event within minutes.
  • Basecamp
  • Trello
  • Smartsheet
  • Evernote
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What is Proximity Marketing? How much does it cost? What every marketer should know | B... - 0 views

  • Proximity marketing goal is to deliver messages to people based on their precise location
  • important is the data it enables to collect, so that you get to know the your customers, their behaviour and can act upon it.
  • The type of proximity you choose depends on what your end goal is.
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  • For loyalty a combination of beacons, qr codes, NFC and geofencing may give you best results
  • How companies use proximity marketing?
  • Certain use cases for proximity marketing can work without a mobile app. If you are planning to use QR Codes or NFC Tags then you do not need a special mobile app for it.
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PCI What? | Column | Hospitality Magazine (HT) - 1 views

  • I asked politely if the hotel was complaint with PCI Standards. "PC what?" she asked with a friendly smile.
  • PCI DSS, a business or organization should be able to assure its customers that their credit card data, account information and transaction information is safe from hackers or any malicious system intrusion (www.pcicomplianceguide.org). This includes physical copies of consumers' credit card information.
  • Extra attention should be paid to any wireless transactions. Wireless technology is considered the least secure by the PCI Council. Therefore, wireless hospitality applications that carry credit card information such as a wireless point of sale terminal should be evaluated very carefully
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3 Data Protection Tips for the Hospitality Industry | Endpoint Protector - 0 views

  • 1. Hire cybersecurity personnel
  • hospitality companies do need to acknowledge the need for cybersecurity personnel and hire a team that can keep their cybersecurity framework up to date and react in real-time to any security incidents that may arise.
  • 2. Protect against insider threats
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  • Whether through ignorance or malice, employees are often at the heart of data breaches.
  • Another way companies can protect against human error or insider threats is through strong data protection policies.
  • limiting access to sensitive data only to those employees who need it to perform their job functions and restricting the use of personal mobile phones or portable storage devices in the work place.
  • 3. Look into compliance
  • hospitality companies must ensure that they have a high level of data protection in place.
  • Companies must therefore look into where their customers come from and what data protection laws are in place in their countries of origin and ensure they can protect their sensitive data accordingly.
  • Abiding by these standards should ensure that hospitality companies are protected from most potential data breaches and can thus stay clear of any penalties that would otherwise come their way.
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Clock POS Electronic Menu - Please Savvy Guests and Cut Cost - 0 views

  • In today's visual and digital world, more and more restaurants are looking for ways to make their offering more attractive and respond to the changing expectations of their customers.
  • In Clock POS, you can see for which tables there are eMenus activated. If you are already using tablets as order-taking devices, you sure know that you can also offer your guests to sign their bill digitally on the tablet and have it transferred to their hotel room or company folio. To close the bill, the waiter can just take the tablet, sign in to the standard operation mode and proceed with any bill splits and payment transactions.
  • First of all, it is the way you present your menu
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  • You are able to give each dish a display name to make it sound even more tasty, like you would do in paper menus
  • Electronic menus are a great cost-saver
  • They let you easily and quickly update your whole digital menu or only a separate item, rotate seasonal specials, promote holiday-specific dishes or just change the price of a dish at a moment's notice. Actually you can also do so from any place on this planet that has Internet connectivity.
  • What you get with e-Menus is free instant changes of your offerings to relieve the burden of costly and time-consuming new prints. What is more, if you have set "Happy hour" campaigns in your restaurant, the electronic menu will display the discounted price in the specified days and hours. Automatically.
  • The service is faster
  • This saves your waiting staff a lot of time and footsteps and the customer can get their food and drinks served in less time.
  • engage with customers
  • This said, digital menus do not replace the human service and touch but only leave your employees more time and space to be creative in the serving process
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    This article breaks down all your pros to e-Menus. I didn't think about cost saving when thinking about e-menus but it has now made it a lot more appealing from a business owner point of view. This article also explains how the way your e-Menu looks can be appealing to the customers eye. These e-Menus make it a lot easier for food to be prepared quicker as well as drinks.
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