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aguar024

5 things shaping U.S. hotel investment | Hotel Management - 0 views

  • exceeding 4 percent during the second quarter of the year and strengthened by consumer confidence along with business investment,
  • doesn’t mean there are no clouds on the horizon, especially as all eyes watch what the Federal Reserve will do next.
  • tax-deferred exchanges, real estate depreciation and the mortgage interest deduction
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  • aware of the new 20-percent deduction, which has restrictions based on income and asset base but also offers upside for entities that qualify.
  • the bonus depreciation provision will phase out after 2023, but for now investors can expense personal property in real estate assets acquired after Sept. 27, 2017.
  • business interest deductions.
  • which has hit a 30-year high in the U.S.—in some markets
  • hat would mean average daily rate and revenue per available room would start to slow in those markets.
  • s up 2 percent year over year with almost 180,000 new rooms in the works as of June.
  • Transaction pace increased about 4 percent during the past 12 months ending in June
  • Home-sharing services are still top of mind for the hotel industry because many hotel guests have flocked to these accommodations.
  • t’s been hovering near 3 percent since
  • Capital is abundant now, but lending could tighten quickly if interest rates rise fast
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    This articles explaines in 5 different stages or factos how investment actions are taken in the hospitality and tourisim industry. According to Marcus and Milichap on september this year they wrote this article where it is apprecaible all the new trends and changes of how technology have affected positivitly the investment on the hotels and tourism industries this past years in the United States.
anonymous

Hotel owner-level accounting: What you need to know | Hotel Management - 3 views

  • Whether a hotel asset management firm, or an accounting firm specializing in hospitality accounting, there are distinct benefits to having ownership-level accounting services provided by a qualified hotel expert, as opposed to a generalized accounting firm
  • Owner-level hotel accounting requirements vary significantly depending on loan requirements, legal corporate structure and the amount of renovation activity at the property.
kelseybarton

Coronavirus - Considerations for Hospitality Accounting | PKF O'Connor Davies - 2 views

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    (1 of 2) PKF O'Connor and Davies published an article at the beginning of the pandemic laying out how important hospitality accounting is and what accounting teams need to be cognizant of during a time that is very uncertain. The article states, "The COVID-19 pandemic has resulted in substantial volatility in the global economy. The coronavirus outbreak has had ‒ and will continue to have ‒ an adverse effect on the results of operations of those companies operating in the hospitality and tourism industry." The article warns that as more information emerges about the disease, the industry will continue to be impacted in everyday decisions and operations. The article also states, "a company's management should be considering the possible effects on future results of operations, cash flows, and financial condition," along with many other important operating items. A business owner needs to be concerned with the "going concern" and making sure that they can keep their financials stable enough to continue business. Businesses also need to worry about the effect of the closure on their long-lived assets and being able to continually comply with loan and mortgage covenants. While many businesses are relying on the ability to work from home, the hospitality industry needs to make sure they are taking a look at internal controls over financial reporting as well. Finally, businesses need to be thinking about the future and subsequent event disclosures.
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    (2 of 2) We are in very uncertain times right now with the Covid-19 crisis. PKF is making sure businesses are looking at the bigger picture and considering their businesses as a whole, while also taking into consideration what a business may need to do to preserve operation for the future. Unfortunately, the hospitality industry has been devastated because of the effects that the virus has had on the economy and many businesses have had to close their doors. Other businesses have gotten very creative in the way they are functioning, and if businesses can continue to adapt and introduce new ideas, they may be able to settle their accounts and make it through this terrible time.
anonymous

What Is IT Security? - Information Technology Security - Cisco - 0 views

  • Although IT security and information security sound similar, they do refer to different types of security. Information security refers to the processes and tools designed to protect sensitive business information from invasion, whereas IT security refers to securing digital data, through computer network security.
  • Network security is used to prevent unauthorized or malicious users from getting inside your network. This ensures that usability, reliability, and integrity are uncompromised. This type of security is necessary to prevent a hacker from accessing data inside the network. It also prevents them from negatively affecting your users’ ability to access or use the network.
  • Internet security involves the protection of information that is sent and received in browsers, as well as network security involving web-based applications. These protections are designed to monitor incoming internet traffic for malware as well as unwanted traffic. This protection may come in the form of firewalls, antimalware, and antispyware
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  • Endpoint security provides protection at the device level. Devices that may be secured by endpoint security include cell phones, tablets, laptops, and desktop computers. Endpoint security will prevent your devices from accessing malicious networks that may be a threat to your organization. Advance malware protection and device management software are examples of endpoint security.
  • Applications, data, and identities are moving to the cloud, meaning users are connecting directly to the Internet and are not protected by the traditional security stack. Cloud security can help secure the usage of software-as-a-service (SaaS) applications and the public cloud.  A cloud-access security broker (CASB), secure Internet gateway (SIG), and cloud-based unified threat management (UTM) can be used for cloud security.
  • With application security, applications are specifically coded at the time of their creation to be as secure as possible, to help ensure they are not vulnerable to attacks. This added layer of security involves evaluating the code of an app and identifying the vulnerabilities that may exist within the software.
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    IT security is a set of cybersecurity strategies that prevents unauthorized access to organizational assets such as computers, networks, and data. It maintains the integrity and confidentiality of sensitive information, blocking the access of sophisticated hackers. IT security includes Network security, Internet security, Endpoint security, Cloud security, and Application security.
nbakir

Financial Statement Fraud Risk Escalates in Pandemic - CFO Journal. - WSJ - 1 views

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    The article, "Financial Statement Fraud Risks Escalates in Pandemic" by Deloitte Editor focuses on the escalation of risk that is as a result of financial statements fraud. According to the report, the escalation is more persistent due to the COVID-19 pandemic. Fraud occasions consist of three elements, mainly related to pandemics. Pressure due to money shortfalls and other setbacks brought about by the pandemic insert some strains to the organizations that may cause some liquidity problems and significantly affect shareholders' expectations (Deloitte, 2020). Opportunity is also an element of fraud events. The situation of the pandemic may push some organizations to consider some staffing changes to counter the problems brought about by the pandemic. The third element is the rationalization. In times of a pandemic, some individuals or organizations tend not to separate acceptable from unacceptable behaviors. Others engage in manipulative actions in the name of the crisis, which they would otherwise not consider. The article explains that keen examination needs to be done during revenue recognition. Some organizations may fabricate or misstate their revenues to prove their perseverance during a challenging business environment. Another financial reporting risk lies in allowances and reserves. The author states that keen scrutiny needs to be done on the organization's reserve accounts since most of them are based on estimates and mere judgments. The management may be tempted to manipulate these reserves ways to favoring their bottom line. Valuation and impairments also form a financial reporting risk for examination. During turbulent times, organizations are tempted to give false valuations on their assets; hence keen examination would be needed. Additionally, restructuring charges brings a financial report risk in that some organizations may seek to write off their underperforming assets. In other cases, a business may include costs associated with the pandemic a
tredunbar

Five Ways Smart Hotel Rooms Will Make Travelling Easier - 0 views

  • In-room entertainment
  • Smart-room controls
  • Based on client preferences an algorithm can allocate rooms in a quiet area
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  • a sensor can tell when guests get out of bed from bed and automatically activate little guiding lights
  • Streamlined user experience
  • few simple swipes on the hotel app, the lights are off, the A/C is turned to silent mode and the curtains are shut
  • bringing the controls to all aspects to one single touch point, smart rooms reduce the confusion and inconvenience guests experience
  • Sustainable rooms
  • Smart rooms can help cut energy waste in hotel rooms through sensors that detect if the room is occupied or vacant, if guests are sleeping or awake
  • This does not only protect the planet but also reduces utility expenses
  • Automated concierge
  • installed voice recognition software, guests have a personal assistant to get their information from around the clock
  • an industry where differentiation is key, fast movers will be rewarded with high customer satisfaction and increased customer loyalty
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    The article focuses on how technology improves the efficiency and sustainability of the physical plant of hotels. The article acknowledges that while hotels tend to be asset heavy, thus lagging behind in technological implementation, big industry players have made the push to implement new technology solutions, These technologies control in-room entertainment, provide smart room controls, streamlines the experience with all controls in a single location, promotes sustainable rooms by cutting energy waste and utilizing an automated concierge to retrieve local information.
kelseybarton

Protecting the Hospitality Sector With Security Intelligence - 1 views

  • A decade ago in 2009, hospitality was — by some reports — the most widely attacked industry of all. And while other industries have now surpassed it, a 2019 report by Trustwave still ranks hospitality as the third most-breached industry, accounting for 10% of all breaches.
  • the average hospitality data breach costs $1.99 million to contain, at a cost per record of $123. These high costs are due in part to the time needed to adequately respond to a breach. On average, it takes 200 days to identify a hospitality data breach and a further 75 days to contain it
  • attacks targeting the hospitality industry are mostly aimed at stealing payment card data.
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  • Why Is Hospitality So Hard to Secure?
  • 1. They often have large, complex networks.
  • 2. Customers are onsite — and attackers could be too.
  • 3. Staff churn.
  • 4. Franchising.
  • 5. Third-party risk.
  • Protecting the hospitality industry from cyber threats isn’t an easy job. Security professionals in the industry are tasked with defending highly complex networks with many endpoints against a constant barrage of attacks and a constantly churning workforce. On top of all of that, they have limited security resources to work with.
  • Comprehensive security intelligence helps security teams identify unknown threats to the organization, and make informed decisions about how and where to allocate time and resources for maximum effect.
  • Threat intelligence provides the context analysts need to quickly distinguish between valuable alerts and false positives, drastically improving their ability to respond to genuine cyber threats.
  • Threat intelligence can help security teams drastically reduce the time needed to identify and contain a breach by alerting them the moment stolen assets (e.g., guest or passenger data) are made available for sale via the dark web.
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    (1 of 2) "The hospitality sector has always been a popular target for cyberattacks." This is the first line of this Recorded Future article published in January. The article discusses breaches that happened for both Marriott and British Airways and how this is a regular occurrence in the industry as it is such a big target with so many possible points that can be attacked. While the statistics for the hospitality industry have improved greatly in the last decade, in 2019, they were still accounting for 10% of all breaches. Not only does a breach affect the way an organization operates, but also it also severely effects their bottom-line and takes quite a but of time for them to recover. "According to Ponemon's 2019 Cost of a Data Breach Report, the average hospitality data breach costs $1.99 million to contain, at a cost per record of $123. These high costs are due in part to the time needed to adequately respond to a breach. On average, it takes 200 days to identify a hospitality data breach and a further 75 days to contain it." The article continues by stating that hackers are typically seeking payment card data when compromising the hospitality industry.
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    (2 of 2) The article then discusses the many reasons why it is so difficult for hospitality-oriented companies to secure their assets versus other organizations of similar stature. Some of these reasons include the large, complex networks which are typically publicly accessible and contain many customers in the databases, the fact that customers are always onsite and so are attackers, the high turnover leading to inconsistent training and sharing of credentials, franchisers owning the responsibility of security yet not knowing much about it, and the risk associated with all of the various third parties the hotels do business with. While intelligence has come a very long, "security professionals in the industry are tasked with defending highly complex networks with many endpoints against a constant barrage of attacks and a constantly churning workforce… [AND] they have limited security resources to work with." Comprehensive security intelligence systems are now capable of protecting many aspects of the organization. Some of these updated features include responding rapidly to security incidents, blocking online brand abuse and impersonation, managing third-party risk, reducing breach containment times, and better allocating security resources. Property data security is so important to the hospitality industry. If a business does not take the proper precautions to protect their systems and their customers, then it could lead to a devastating event for the business. While security intelligence has progressed within the last decade, a business needs to make sure that they have chosen a reliable agent to partner with who will produce consistent service. If the business keeps up with their system updates and protections, they should not have to worry about their security system failing.
kmill139

How the hotel industry has changed over the past 20 years | Hotel Management - 1 views

  • Over the past 20 years, many facets of the hotel industry have shifted to adapt to new technology and changing consumer behavior, which have in turn changed how hoteliers conduct business.
  • “The availability of internet marketing has led to increased competition and has created pressure on room rates
  • Marketing and distribution costs are the most significant changes the industry has seen over the past couple decades, Corcoran said.
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  • However, he said that because of their marketing dollars, OTAs had a huge impact that would affect consumer behavior—a belief that guests could get the best and cheapest price if they booked via third parties, helping to fuel OTAs’ market share and bringing the issue top of mind for hoteliers’ wallets.
  • Today’s consumer, thanks to online travel agencies and technology in general, are more sophisticated and educated than they were 20 years ago. That sophistication has touched many areas of the industry.
  • Enhanced consumer awareness has also led to niches within the industry, such as boutique hotels, extended-stay product and a focus on all guest types that has seen an emergence of new amenities, Rogers said.
  • “These demands have led to the prevalence of services such as high speed Wi-Fi, complimentary hot breakfast, expanded in-room technology and entertainment options, and fitness centers.”
  • Rogers said that some older hotels can’t keep up with the shift due to many select-service properties becoming higher end and providing all the amenities guests want.
  • He said select service will continue to be the industry’s preferred model moving forward because it contributes to higher profit margins and return on investment.
  • “As the technology and internet became more and more part of our society, it became more complicated to operate the hotels so there is a need for third-party operators and good franchisees,” Rogers said. “It impacted the smaller operators but delivered what the consumer was expecting.”
  • .
ivonneyee

Modern Management Technologies in the Hospitality Industry - 2 views

The article talks about how it's worth investing in proximity marketing to increase the speed of a customer's decision, increase engagement, and eloyalty. The article states that marketers who know...

nelson1oliva

Top 10 Benefits of using Property Management Software - Matellio Inc - 0 views

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    This article on navigating the PMS market makes some valid points as it relates to application and the need for a PMS system in order to eventually either scale or grow the management of the asset. It makes a key point in addressing that by the year 2030 there will be an increase in market size for this type of software reaching 2.7 billion in market share. The blog also makes an excellent point that I have not seen in many articles claiming that the effectiveness of a good PMS system also helps the tenant, and not just the management, as it provides a better managed community for those who live and or work in properties that employ these systems. Ill note there is a glitch and the highlighter is not working.
ryanbonifas

Video surveillance helps secure World Poker Tour tournament | Security Magazine - 0 views

  • Video surveillance helps secure World Poker Tour tournament
  • The casino needed to have comprehensive coverage to enhance both event security and the safety of VIP guests; secure premises and protect against fraud and theft; and fulfill legal requirements set by local regulators.
  • To improve video coverage of gaming tables and the casino floor, security engineers from Volga Elektronik installed IDIS 5MP dome cameras and the IDIS Solution Suite (ISS) video management system (VMS). The expanded surveillance system helps operators detect, verify, analyze and rapidly respond to security and safety events and meet the requirements of regulatory gaming integrity.
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  • "Our security team can quickly and efficiently respond to incidents and resolve disputes to reduce table stoppages. The result is an enhanced patron experience that builds on our reputation as one of Europe's top gaming destinations."
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    Poker and casino type events are a great target for crime. As the need to secure not only the safety of guests grow, but the protection of a venue and its assets, venues like the Merit Royal Hotel and Casino are constantly upping their game to ensure venue and life safety.
artandmer

Building a Sustainable Future: How Hotels are Blending Design and Technology for a Gree... - 0 views

  • In the hospitality industry, construction budget constraints typically limit the amount of investment a developer can direct to sustainability practices that exceed code requirements.
  • Cost saving and green benefits of modular construction include shorter development timelines and less construction waste.
  • Customer relationship management systems (CRMs), which provide insight into guests’ preferences, make operations more efficient, reducing energy consumption and waste
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  • CRMs aggregate guests’ requests—e.g. extra recycling bins or opting-out of housekeeping service—and build profiles of those guests and their markets.
  • Integrating technology, like data-collecting software, into a building’s physical infrastructure (e.g. HVAC, electrical, or plumbing) can help owners better understand their properties’ energy usage, facilitate preventative maintenance, and enhance the guest experience
  • The sensors collect data that can be used as predictive maintenance solutions to determine the shelf life of digital solutions in room, leak sensors on water lines or sensors on HVAC, for example, that can have a negative impact on the guest experience if they break unexpectedly
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    Cornell gathered a few industry design and green tech experts to discuss the future of sustainable technology in hotels. Modular hotel buildouts can save construction waste and shorten build times, but developers can rarely afford the investment in sustainability practices that exceed code requirements. I see this daily in my career. The benefits are more long-term and if developers are not holding onto the asset long-term, they will not really see an ROI on LEED certifications, etc. CRMs can be used to track guests' digital breadcrumbs and build guest preferences in its database. Building data collection systems into the infrastructure of the hotel will give owners an overall view of where it can improve its sustainability practices.
artandmer

Beacon technology of the future - HOTELSMag.com - 1 views

  • Using devices that emit Bluetooth Low Energy, messages are pushed to mobile apps
  • The technology uses data and location awareness to ping guests with personalized alerts
  • guests do need to download the Marriott Rewards app
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  • For hotel guests, beacons deliver pertinent and interesting information right to their handheld devices. For hotels, beacons can drive more sales in ancillary departments like spa, F&B, and the gift shop
  • All that big data gets stored and sorted and analyzed and hopefully churned out into an even smarter marketing plan.
  • proprietary app to track inventory, particularly with items loaned to guests such as rollaway bed and cribs. The technology even integrates with the hotel’s property management system.
  • using beacons for quicker employee response time (the device can be embedded in the name tag, and whoever is closest to a guest room that’s the source of a request can complete the task) is a smart and easy use of the technology to increase operational efficiency.
  • outfitting visiting vendors to the hotel with ID cards containing beacons so as to keep track of their whereabouts.
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    Beacon technology is an important part of a personalized eMarketing strategy. The technology pings guests through an app to solicit a financial transaction. This increases app engagement and app retention and increases brand loyalty when done right. This article points out some uses for beacon technology beyond the obvious goal of driving sales into hotel restaurants, spas, or golf courses. Hotels have been successful using the technology in tracking hotel assets (i.e. luggage carts and room service trays), to tracking vendors on property, to determining which employee is most able to quickly deliver an item to a guest. I think beacon technology, when integrated with a PMS, could be used to increase loyalty program enrollment by identifying non-member guests and prompting them to enroll at opportune times during their stay (i.e. right after check-in or just prior to check-out).
Diana Sardina

Hotel security demands more investment in latest integrated systems | Security News - S... - 0 views

  • The contribution to profit, or the perceived lack of it, is one of the major reasons why security is often seen almost as an afterthought by hoteliers
  • Because security is not profitable, investors and hotel operators are reluctant to invest in safety and security
    • Diana Sardina
       
      The security department is a non revenue department and therefore hoteliers prioriotize technology investment into departments that bring money to the company.
  • active security components", include video surveillance (CCTV), access control, intrusion detection systems and X-ray machines at the hotel's main entrances
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  • , evacuation, fire extinguishing and danger management processes
  • Security cameras in the hotel lobby, coded access cards - that's it
    • Diana Sardina
       
      Hoteliers are aware of the continuous threat we live in, but they prefer to ignore it since the cost of installing advanced technologies to prevent it is too high.
  • hard" security systems, which can help avert or manage serious threats such as terrorist attacks.
  • investors or owners of a hotel property often ignore these chain-specific security standards for cost reasons and provide budgets that cover only the minimum required by law.
  • between different types of "passive" security
  • hotels is very simplistic: security cameras in the lobby or other public areas and coded access control cards for elevators and rooms
  • We have highly sophisticated danger management systems today, particularly at airports, elements of which could be implemented in large hotels or connected to professional expert systems via remote security service centres
  • Outside of "classic trouble spots" such as the Middle East, people have a false sense of security.
    • Diana Sardina
       
      In the United States we have forgotten about 911 and we think that as long as we are here and not in the middle east we are "safe".
  • However, the vast majority of hotel operators are reluctant to make additional voluntary investments. Even insurance companies have not really taken up the opportunities presented
    • Diana Sardina
       
      I would have thought that insurance companies will force hotels to be more proactive in security measures. But reading this article makes me realize that we are very vulnerable.
  • The effective interlink between security equipment and security processes to protect persons and assets in real time is the main issue.
  • Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation and not to mention, a person his or her life
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    This articles is an eye opener on how lightly we take hotel security. There are several new technologies designed to prevent security issues and we do not consider them, simply because they are too expensive and we feel a false sense of security since our country is not located in the middle east. The reality is that deep inside we all remember 911 and we see news every day of how much hate some people have againts us. Security should be taken much more seriously.
Kristen Kaminski

DCF Announces New Technology Investments - 0 views

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    Difference Capital Funding Inc. (DCF) is a Canadian Merchant Bank which is "focused on creating shareholder value through strategic investments in, and advisory services for, growth companies and opportunistic investments in undervalued financial assets and real property". DCF has recently made technology-related investments in three companies: Amaya Gaming Group Inc., Parta Dialogue Inc., and Espial Group Inc. According to the article, Amaya, is a technology-based gaming provider for the regulated gaming industry. It provides a "host of services and solutions" to the gaming world. Parta invests in technology to become a social marketing "one stop shop" for its clients, and Espial is a software solutions developer and marketer.
yessica henriquez

Hotel Security Demands More Investment In Latest Integrated Systems - 0 views

  • However, most hotel chains and investors have little interest in anything more. Highly intelligent security systems that give staff electronic instructions and control all relevant building automation systems in an emergency, such as turning off the air conditioning systems, opening fire doors, opening smoke extraction vents for smoke-free stairwells, activating emergency lighting, activating CCTV systems for locating the sources of danger, individual and logged evacuation announcements, detailed information for rescue services on action already taken etc., are rejected for cost reasons - even in VIP hotels
    • Grant Beck
       
      This reminds me of all the discussions in class about smart rooms.
  • contribution to profit, or the perceived lack of it,
  • Because security is not profitable, investors and hotel operators are reluctant to invest in safety and security
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  • serious security breach can significantly damage a hotel operator's brand name
  • only asset owned by many hotel operators today is their brand
  • people have a false sense of security.
  • Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation and not to mention, a person his or her life.
  • Any reductions in policy premiums are based only on passive systems and do not reward commitment to active systems
  • such systems can dramatically reduce the financial repercussions of a claim following a serious incident.
  • even though
  • Interest in security has always been event-driven.
  • Hotels may be concerned about the costs of higher-level security systems but
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    Hoteliers don't give security a high enough priority Security is not as high on the hotel agenda as it should be according to Michael Hartmann, Senior Vice President for Hospitality Solutions with Siemens Building Technologies . Here he looks at the reluctance to invest in the latest security systems, the different levels of security typically employed and the benefits of an integrated approach.
Paige Wuensch

TLabs Showcase - Green Path Transfers | Tnooz - 0 views

  • Green Path Transfers, part of the WHL Group, is a new, global, eco-friendly airport transfer and ground transportation network. We are currently operational in over 30 destinations around the world, with over 100 expected by the end of this year.
  • Our focus is on partnering with local operators who have made a commitment to environmental sustainability, especially through the use of low carbon emission fuels or engines
  • . They do not know how to access global markets with a professional transfer service priced for distribution (a problem they have as well with their other tour and activity products), nor do they have the technology to plug into global distribution, and this is where Green Path Transfers comes in.
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  • Second is the move to a low carbon future. The WHL Group is committed in all its businesses to minimising our environmental footprint and supporting local communities. In designing the airport transfers business we noted the increasing number of “green” transfer and taxi companies appearing around the world and had the idea to try and bring as many of these into one big global family as we could
  • Green Path Transfers are simply in this case focussing our training, distribution efforts etc. around the transfers element of their business, giving them access to the technology to plug them into global markets.
  • First, ground transportation in much of the developing world is still very fragmented and immature.
  • Green Path Transfers offers transfers from airports, ship ports, bus stations, train stations and border crossings, as well as inter-city and inter-country transfers.
  • Strengths: Unique, appealing twist on an existing product Strength of the global network, reaching destinations others can’t Ability to leverage other WHL Group assets. A network of operators with strong shared values and a shared mission (building a greener future
  • Weaknesses: Limited exposure. Difficulty recruiting partners in some destinations offering low-emission vehicles being. They are essentially non-existent, especially in developing countries.
  • Opportunities: To become a recognized brand name within the travel industry and the travelling public for providing eco-friendly ground transportation To become a global partner to worldwide corporations with a focus on environmental sustainabilit
  • Threats: Larger organisations moving into the space Low/zero emission vehicles becoming so prevalent that this is no longer a unique selling point
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    Green Path Transfers are a a fairly new Eco-friendly airport transfer and ground transportation network. The goal is to offer safe and professional transportation in global markets to travelers. In addition Green Path Transfers are focusing on a low carbon movement in the future. The company has partnered with companies using low-emission vehicles and these vehicles are clearly marked in the search results of the website, in order to allow the customer a completely transparent booking and check-out process with the vehicle of their choice. Their customers consist of leisure travelers, corporate travelers and their distribution partners, such as hotels and flights.
Diamond Williams

Essential Hospitality Tech Investments for 2013 | ManagerPlus BlogManagerPlus Blog - 0 views

  • The challenges facing the hotel industry have shaped the new reality chains are operating in, and forced organizations to find new tools.
  • Not only have guests reached a critical phase in the way that they locate and interact with travel services online, but every class of customer is now demanding even more in terms of data access and tech-related amenities.
  • Guests are looking for your website to be a digital portal to the hotel itself, not just an online booking service.
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  • An effective hospitality management system is now a requirement for entry to the industry, not just a cost-reduction measure.
  • Hospitality’s growth in emerging markets has also proved challenging online, and many websites are lagging behind when it comes to serving non-English-speaking clients, providing region-specific sites and websites for the growing mobile market.
  • Guests also want clear rate details, which many hotels are loathe to provide without certain gate-keeping features in place.
  • Digitization of previously paper-based processes provides asset tracking and inventory management tools that let managers plan ahead with preventative maintenance schedules and materials ordering.
  • Internet access has long been a prerequisite for high-end frequent travelers, but it’s now increasingly a necessity for all travelers.
  • These investments in technology aren’t just bonus features that chains should be looking to offer their clients; they’re requirements to compete in an industry that has been hardened and refined by a massive global recession and globalization.
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    With all of the challenges that have faced the hotel industry in recent years, organizations have been forced to find new tools to make sure that guests are satisfied. Technology has been a very important part of making sure that organizations are able to do this. Guest now have certain expectations from hotels concerning a hotels website. Not even expectations, but demands. A hotels website is expected to be a direct portal to the hotels. More than just an online booking tool, but also provide photos, information on the area, and accurate rates and options. Having an effective hospitality management system is also essential to customer satisfaction. When expanding hotels to different areas, having a system in place to ensure that all the hotels produce the same results, the same successful results, is mandatory to remain a viable brand. This is especially true in areas where cultue and language can be a chanllenge to expansion. Being able to digitilize the processes that are usually done on paper is also vital to hotel operations because it helps managers track inventory and plan ahead for preventitive maintenence and ordering materials. This also introduces cost savings. Where having internet access has been a requirement for more high-end hotel guests before, it has now become a requirement for all travelers. With the use of mobile phone, tablets, and laptops that all have wireless capabilities, it is increasingly imparative that hotels increase their bandwith. What was at one time bonus features, is now a requirement for hotels to remain competitive in the hospitality markets.These investments in technology are the foundation for success in this year.
anonymous

Hotel Security and Confidence:hotel safety - 1 views

  • he safety and security of property, lives and assets are ensured and less complicated. As regards to property, the security ensures the safety of the building, plant, machinery and other supplies in the hotel from pilferage and damage by intrusion of outsiders as well as from those within.
  • As regards to property, the security ensures the safety of the building, plant, machinery and other supplies in the h
  • otel from pilferage and damage by intrusion of outsiders as well as from those within
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  • Modern technology adopted for hotel security are surveillance cameras, scanners, metal and substance detectors. With the technology, the management, staff and guests are protected from theft and disruption of the peace and calm.
  • A guest lost is revenue lost. As such, hotels should take every precaution possible to ensure safety of the guest, and the stay would be with minimum of inconvenience
  • Research has proven that safety and security of the hotel, has resulted in guest repetiti
  • ons thus the hotel gaining more revenue, and publicized as a safe haven to be utilized.
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    As hoteliers, the development of hotel is very important. While, as the premise of development, the security is the first consideration whatever you work in the industry and also when guests stay in the hotel. As the development of society, hoteliers are constantly renew their new technology for the safety and security of property.     The security staff should have confidence to build a secure environment for employees and guests. But they often are challenged to the hilt to be professional in distinguishing between the real guest and con-men.     To the guests' point of view, before they choose the hotel, the security of the hotel is an important aspect the guest would require. The travelers also stay with confidence for their stay. So an important factor that should be seriously thought of is the web-site in which you market and sell your hotel.
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