these problems are neither their fault nor their responsibility. Or they look for scapegoats to blame for their problems. Using their power, charisma, and communications skills, they force people to accept these distortions, causing entire organizations to lose touch with reality.
At this stage leaders are vulnerable to making big mistakes, such as violating the law or putting their organizations' existence at risk. Their distortions convince them they are doing nothing wrong, or they rationalize that their deviations are acceptable to achieve a greater good.
Mathieu Plourde on 18 Feb 16"Most knowledge workers believe that email is a passive tool they choose to use to make their real work easier. But as the Big Blue engineers discovered three decades ago, this technology is not passive; it instead actively changes what we mean by "real work.""
