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Brian Massey

Improve landing page optimization by knowing customers better than their own mothers - 0 views

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    The folks at ConversionVoodoo give us two simple questions we should ask before creating a landing page. The "elephant in the room" here is that one landing page probably isn't going to work, as different people respond to different ads, and thus need a different landing page. What you know about them will make all the difference in your conversion rates.
Brian Massey

Top 20 Conversion Optimization Tips - Search Engine Watch (#SEW) - 0 views

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    For those of us with short attention spans, here is almost every best practice in conversion each described in two sentences or so.

    I particularly appreciated the distinction of "Lift Versus Shift."
Brian Massey

16 Ways to Simplify Your Prospects' Decision-Making Process - 0 views

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     @Hubspot-One of the Unexpected Formulas from my new book is: "Choice is a conversion killer." How is that? Don't buyers want choice?

    It turns out that choice requires us to delay our decision to say "yes." Tell your visitors which choice to make, why that is a good choice, and why you are the best company to supply that choice.
Brian Massey

Learn How To Increase Your Conversions From These 5 Consumer Psychology Studies - 0 views

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     @KISSMetrics - You don't have to be a psychologist to create good messages and strategies for your business, but it really helps to know the subtle things that make people more comfortable taking action. This article summarizes some of my favorite research on buyer psychology.

    If you offer a trial of your product, use email to deliver "mints" of helpful information. This will increase the likelihood that they will buy. See #4.

    Design your pricing in clusters around your most profitable offering. See #5.

    Be specific in your calls to action. See #3.

    Community involvement and social proof are also covered. See #1 and #2.

    I hope you enjoy this as much as I do.
Brian Massey

How to Design a Home Page That Converts | ConversionXL - 0 views

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     @peeplaja - This is about as complete a summary of home page best practices that I've ever seen. Peep could have made this an eBook. There are some great examples, specific recommendations and tons of links to other resources. This ambitious post covers:Map out buyer personasCraft a value propositionBuild a connectionUse proper visualsDefine most wanted actionCreate call to actionWrite user oriented copyAdd trust elementsTest lengthCheck load speed
Brian Massey

4 Email Subject Lines That Are Proven to Get Opened - 0 views

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    Your conversion rate is affected by a series of "micro-conversions", and this is especially true of email. To get your emails to convert, you must get the recipient to open it, and three components affect open rates: Who it is fromThe Subject LineThe first lines of text, which are shown by many email clientsThis article focuses on subject lines that work for those of us offering training and education. These may have more limited success with other audiences. It is interesting nonetheless.
Brian Massey

7 Things Highly Productive People Do | Inc.com - 0 views

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    We focus on conversion marketing because it lets us spend our limited resources on the things that will move our business forward. However, when you first start your conversion optimization process, you are going to have to do MORE work until you get the data on what programs to kill. So, I thought I would pass along some very effective tips that have worked for me to find more time in my already crowded day. Enjoy. 
Brian Massey

53 Ways to Increase Conversion Rate | ConversionXL - 0 views

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    Peep Laja @peeplaja has put together a great list of ways to increase conversion rate. The remarkable thing about this list is that he provides a case study for each of his recommendations, proof that these ideas have works somewhere. This lets you understand the circumstances that drove the improvements in conversion and help you choose the tactics you will use on your site. Thanks, Peep.
Brian Massey

Wunderlist's Cross-Platform Acquisition & Onboarding Process | UX Magazine - 0 views

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    In my new book Your Customer Creation Equation I discuss the importance of getting new users of Online Services to return and login. This process is called "on boarding" and it is the process of making your new users experts at using your service. Wunderlist is how me and my wife share grocery lists. and their on-boarding process is very tight. Here's how they do it.
Brian Massey

8 terms that suck the life out of your writing | PR Daily - 0 views

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    Our pages must persuade. This is even true of B2B sales, where we feel we must speak like an adult to other business people. When we speak like an adult we lose our ability to persuade, much as a parent has little ability to persuade a teenager... of anything. Here are eight terms that thrive in business writing that keep us from persuading the visitors who WANT to be persuaded. They have a choice to make. Help them make it.
Brian Massey

Conversion Rate Optimization For Marketing Professionals Group News | LinkedIn - 0 views

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     @peeplaja has given us another great post, full of examples and destined to change your fortune if you put it to work on your site.

    The primary barrier to speaking clearly about our business is that we must choose to communicate with someone other than everyone. In other words, we must risk being uninteresting to some portion of our audience in exchange for really knocking our value prop out of the park for others.

    Read carefully. Then choose.
Brian Massey

Are You Saying "No" When You Could Be Saying "Yes" in Your Web Forms? | UX Magazine - 0 views

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    If all problems are opportunities, then error messages and error pages are generally missed opportunities. Marketing should be policing the errors reported on their website, messages that are usually written by a techie in IT. John Ekman give us five steps toward writing error messages that say "Yes!" instead of making the visitor feel like an idiot.
Brian Massey

The Total Content Approach | AustinAMA - 0 views

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     @flabastida lists ten "steps" for a "Total Content Approach." Taking these all together, it becomes clear that a business or a brand is fully realized only through its content. We can no longer rely on slogans and manipulation. A brand now has hopes, fears and dreams. Businesses must express opportunity as well as possibility. Don't worry. Our customers are there to help us understand ourselves.
Brian Massey

Buddy Media CEO Makes Unforgettable 'We Got Bought' Video - 0 views

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    How is this touching video different from your corporate press release? In every way. "The Human Voice is Unmistakeable." In Your Customer Creation Equation (coming in June) I make the point that your business should be using the content it naturally makes to feed your audience.

    Clearly Michael Lazerow is good with an iPad and Keynote.

    What are you good with?
Brian Massey

Conversioner | 11 steps for creating the best converting registration forms - 0 views

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    I recently went to a website to buy a new keyboard for a laptop. I found the site with the right price and delivery and put the keyboard in my cart.

    When I went to checkout, the first question on the billing form was Gender.

    Gender?

    Why does an electronics part manufacturer need to know if I'm a man or woman?

    It introduced enough doubt in my process that I left -- I abandoned my order.

    The unfortunate statistic is that 86% of visitors abandon forms of all kinds. It's doubly heartbreaking when they do so in thei cart, because that costs you ready buyers.

    The eleven recommendations made here will set you on a path to reduce your abandonment rates. My favorites are: 5. Use a title that explains why the user needs to sign up 6. Show them their password (who said invisible passwords was a good idea?) 12. Put errors in an obvious place and make them visible. Happy Converting!
Brian Massey

48 Tweetable Stats To Make You An Online Marketing SmartyPants | Unbounce - 0 views

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     @unbounce has provide a post with a double payoff. First, this is a great list of conversion-related stats and, second, a great example of how to design content to be sharable.

    The content is sharable for the following reasons: The title contains the call to action "48 Tweetable Stats..." There's something here for everyone The quotes are Twitter-sized for easy sharing in 140 characters Each quote has a call to action in the form of a "Tweet this" link. Every quote So, if you've got something you really want people to share, follow this recipe. For article-style content, use pull quotes and put a "Tweet this" link with each.

    These guys are real smarty-pants.
Brian Massey

8 Easily Avoidable Mistakes That Will Ruin Your Landing Page Tests | The Daily Egg - 0 views

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     @crazyegg hits us over the head with a list of mistakes we make when testing our site. The most brutal is "#8: You're testing a crappy site."

    Fear not, especially if you're shepherding a new testing initiative for your company. There's great advice and encouragement here.

    To avoid these mistakes in your business, consider a Conversion Catalyst program from Conversion Sciences. Your first call is free.
Brian Massey

7 Eye-Catching Email Subject Lines to Catapult Your Open Rates | Unbounce - 0 views

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    @unbounce - Writing headlines and subject lines and tweets all have something in common: You have a limited number of characters to get a prospect's attention in a very noisy environment.

    Steve Young gives us some tested subject lines to consider in our campaigns.

    Have some fun with your subject lines and don't take yourself too seriously!
Brian Massey

Science of Conversion Rate Optimization * Yoast - 1 views

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    @yaost offers some good advice in this article. In particular, there are some testing "elephants in the room" that he points out. These include the fact that the Z score used by testing tools assumes a normal distribution -- a bell curve -- in the data. That is often not the case.

    He also recommends ending tests on week boundaries. If you start a test on Friday and end it on a Tuesday, you may be exaggerating your results as Tuesdays are often bigger conversion days for ecommerce sites.

    This article is just nerdy enough for most marketers, and you're going to have to add some nerdy to your repertoire if you're not already there.
Brian Massey

3 Ways the Magic of Dr. Seuss Can Help You Create Unforgettable Copy - Copyblogger - 0 views

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    Earlier this week, one of our partners sent over some copy for me to review. In one of the headlines, they had used the term "end-to-end," as in, "An end-to-end solution for your problem."

    I told them that terms like "end-to-end" are cliche, and have basically lost all meaning because of overuse. My friend asked, "Why is that?"

    This article from Copyblogger answers that question. Our brains are designed to filter out the familiar, the predictable or what is perceived as familiar and predictable.

    Read on to find out how you can save your copy from the parts of the brain that keep your messages from getting in.
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