Group items tagged

 Roll over the images at the top of this page. We know video is rocking conversion. Here's an innovative way to integrate video into a category page from apparel etailer J.Crew. I don't know if this feature is actually increasing conversion rates for J.Crew. Have you tried something like this to good effect? 

I always tell my audiences that exit-intent popovers will increase lead generation and often increase sales in an ecommerce setting. However, there is a negative brand impression from them. Nobody likes popovers, if you ask them.

Now we have some data on what people THINK about exit-intent popovers.

There are sevreral items in this list that are important for conversion optimizers to take note of, things to try. Mobile-first design: I surprised to learn how many leads and sales are now coming from the mobile web. Skeleton screens: Far better than some spinning animation for decreasing both load times AND percieved load times. Photo-cenric Menus: Try these for ecommerce sites. Scroll-triggerd animations: ONLY FOR STORY TELLING! Animated Call-to-action Buttons: Try those that shimmer without interaction. Hand lettering: Be careful not to make things hard to read. AI for design: I just have to try Grid.

Here's a nice roundup of do's and don'ts for conversion rate optimizers. Even experienced AB testers like us need to be reminded of the "big rocks" of CRO, and this article has them. Process, segmentation, qualitative research, and mobile.

I frequently say that there are thousands of ways to increase your conversion rate, lead generation and revenue. With that thought in mind, you should be less intimidated by this little list of 40 ideas from @KISSMetrics.

The Bounce Rate is the number of people who leave your Web site after visiting one page divided by the number of people who come.

Left after one page
--------
Visits

This infographic is a great way to quickly understand why people bounce, and if your bounce rate is atrocious or acceptible. 

I've put forth in my new book that adding social media icons to a landing page is a bad idea. I get a lot of pushback on this. Here's some support for my position. Simplicity sells. "Engagement" doesn't. This article highlights three components that consumers need to make it easier to buy. They need to trust the information they receive.They need to learn effectively without distraction.They need to be able to weigh options confidently. Help your visitors choose and choose confidently. Worry about your social media strategy after the sale.

Questions about how to present your buttons. Your questions are all answered in one infographic. Nice.

While this article focuses on urgency and social proof, take a look at the way this Ruby Lane product page is designed.

Price is prominently displayedAdd to Cart button is high on the pageShipping is handled before entering checkoutThe product description is near the hero shot (and well written)Several high-quality photos are provided.All are above the fold or close to it. Are you working this hard to help your visitors buy?

"Enclose" the checkout process.

This means to create a distraction-free bubble when your visitor has decided to take that bold step and buy your product.

The psychological thing you're working against here is that, when asked to let go of something of value -- like our money -- we are more than happy to delay that decision.

Maybe we'll just shop a bit more. Maybe we'll check one other place for the right price.

That is why any distraction in your checkout process can be an out for a buyer, an out that they may never return from. I've seen checkout processes that have social media icons in them.

Really? Is this the right time to remind someone that they need to check Facebook?

Go buy something on your site and just look for all of the distractions you find. You might feel a bit embarrassed.

 The interesting graphic shown in this post by Custora shows how e-commerce businesses are gaining customers and how that has changed since 2009.

It is no surprise to see cost-per-click (CPC) search advertising growing over that time. However, it is gratifying to see that email has grown the fastest, far outstripping banner advertising, Facebook and Twitter.

In my book I say that email is the biggest social network on the planet. It appears to be so for e-commerce companies as well.

 "57% of customers will abandon a web page if it takes more than 3 seconds to load." This is just one of the interesting factoids found in this heartbreaking infographic.

You'll learn the eight primary factors that cause potential customer to abandon your site.

What is the impact of reviews on the purchase decision? It's in there.

Finally, discover what website factors make buyers buy more.

Then, have a conversation with us to find out how to harvest more revenue from your site. Your first call is free.

 "57% of customers will abandon a web page if it takes more than 3 seconds to load." This is just one of the interesting factoids found in this heartbreaking infographic.

You'll learn the eight primary factors that cause potential customer to abandon your site.

What is the impact of reviews on the purchase decision? It's in there.

Finally, discover what website factors make buyers buy more.

Then, have a conversation with us to find out how to harvest more revenue from your site. Your first call is free.

@pallavkaushish offers a nice check list for things to test. However, you should use this list to develop a list of hypotheses. Rather than just testing these, use your analytics to see if these might really be the problem.

I would add one more to the top of the list: headlines and copy around calls to action. This has proven more effective than testing CTA buttons for us.

Evaluation of button testing

Great study on why people abandon their shopping carts.