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Nonprofit social media policy workbook http://idealware.org/articles/creating-social-media-policy This practical workbook created for Idealware in 2012, is designed to take an organisation through the process of actually writing a social media policy. The worksheets guide the discussion by asking the important questions about social media that need to be addressed in an effective policy. The workbook relevant to all types of nonprofit organisations, including public libraries. A companion document Social media policy templates provides sample policy statements to assist with the actual formulation of policy text.

It's fabulous that resources like this exist and the organisations will share them. In a age of tight work time frames and even tighter budgets, it's helpful to not have to reinvent the wheel when your organisation has to take this step. It also means that more libraries are able to make policies and guidelines because they don't have to start from scratch. This has benefits for everyone - management - staff and clients.

Social media technologies have a number of characteristics that may suit information access and informal knowledge management by older adults, and there is a rapid uptake of these technologies by this demographic. Based on the characteristics of social media technologies and previous findings of online knowledge management, we introduce a novel framework for achieving social media-based knowledge management suited to older adult communities. The framework involves several key aspects and requirements: public peer-to-peer sharing of information, evaluation of content amongst peers, the "push" nature of these technologies, ease-of-use through simple interfaces, affordability, platforms that are extensible to support a wide range of information types, a self-organizing information dissemination network, and a human-based peer trust network. We conducted a six-month trial of 150 participants using Facebook, Twitter and Skype to determine their perceptions and preferences in relation to using these social technologies. We found that in the majority, the views of the older adult participants were well matched to the requirements for achieving social media-based knowledge management, identified in the framework. In addition, we discuss the implications of the findings for the implementation of future social media-based knowledge management systems.

Lisa Nielsen promotes the effective use of social media in education and is concerned that teachers do not fully understand their potential, nor best practice. She recommends conversation as an excellent way of supporting teachers in having a go. She provides two lists of conversation starters worthy of discussion in relation to particular contexts. While not promoting them as "Do and Don't" she has, however, divided them into Recommended, and Think twice before... Topics include: best practice for interacting with students; managing your online identity; role and responsibilities of parents, and managing online spaces. The lists provide an excellent basis for the development of a social media policy for schools.

"Digital collections marketing is an important, yet often ignored aspect of digital collection management. While many collections are laudable for the quality of their pictures, metadata, and preservation techniques, they often remain obscure, unknown, and therefore inaccessible to their intended user populations. One of the ways digital librarians can cultivate a broader awareness of their collections is through social networking. More importantly, digital librarians who participate in conversations with users through the use of social media become inextricably intertwined with the knowledge creation processes relevant to their collections. This paper presents a set of five general principles (listening, participation, transparency, policy, and strategy) that provide digital librarians with straightforward, concrete strategies for successfully integrating social media into a digital library's overall strategic plan. In addition to these concrete strategies, I also explain the theoretical importance of each principle and its relevance for establishing a rapport with current and potential users of a digital collection."

Smeaton, K. & Davis, K. (2014). Social technologies in public libraries: exploring best practice. Library management. 35(3), 224-238. Retrieved from www.emeraldinsight.com/journals.htm?articleid=17107477 A report of a research project that explored social media best practice in the public library sector using two Australian public libraries. Five themes were extracted from the interview: creating communities, connecting with users, inviting participation, organisational culture and staffing. Only one library had a a social media policy, though this had been developed at the local council level.

In a pilot study the author found the approach to social media access for school students and teachers differed according to sector. State schools had a "walled garden" approach while independent schools "empowered and managed". The differences were attributable to either risk aversion or bandwidth management or both. This was found to contribute to the digital divide between "information-rich and information-poor" with state students disadvantaged in the development of digital literacy.

The article provides guidance how to write social media policy. A definition of social media, library goals and objectives and contact information should include in the policy. The six standards include sensitivity, privacy, information, responsiveness, introductions and teamwork guides the policy. The policy should accord industry standards and with supporting documents. A well prepared policy facilitates library staffs to manage and library patrons to use social media tools in safe.

This article is detailed to show that the important of the social media policy and how to decide it. The examples are included. Matching policy to company goals are mentioned. It is important to remember S.P.I.R.I.T (Sensitivity, Privacy, Information, Responsiveness and Introductions) as a guide for all customer interactions. How to implementation and what supporting documents are include are very important.

This article provided some examples for creating the social media policy. These examples can show how to get the balance right between centralized control and individual freedom. Those companies can show that how to set the social media policies in good judgment and management. They protect the privacy and copyright of the companies and employees and set the rules to explain what should or should not be post in the social media.

Among the many tasks social media managers face, one is learning how to navigate the ever-changing world of Facebook. Previously on our blog, we discussed the most common social media strategy mistakes. Today, we want to focus on specific Facebook mistakes social media managers need to avoid.

"The NMC Horizon Report: 2014 Library Edition, examines key trends, significant challenges, and emerging technologies for their potential impact on academic and research libraries worldwide. Following the publication of the report, the New Media Consortium hosted a virtual symposium on The Future of Libraries which includes 4 videos on the following topics: Emphasis on mobile Content management & technical infrastructure Increasing access & discovery opportunities Rethinking roles & relationships of librarians"

Using negative social media feedback

Sharlyn Lauby is the president of Internal Talent Management (ITM) which specializes in employee training and human resources consulting. She authors a blog at hrbartender.com. A few weeks ago, I wrote that your organization should have a social media policy, and one of the things I heard among all the great comments was: "Okay, but what should it say?"

This article pointed out how government plan the social media policy and manage their services. The challenges and problem-solving of the policy issues are shown. Privacy, law issues, security and implementation issues are shown in case or table. Future plan is explained for how to improve the social media policy and implement in efficient.

Posted on Carole Gerts Twitter account: Welcome to the 2014 edition of the Hootsuite Social Media Glossary. This is a living document that will continue to grow as we add more terms and expand our definitions. If there's a term you would like to see added, let us know in the comments!

Abstract: Social media technologies collapse multiple audiences into single contexts, making it difficult for people to use the same techniques online that they do to handle multiplicity in face-to-face conversation. This article investigates how content producers navigate 'imagined audiences' on Twitter. We talked with participants who have different types of followings to understand their techniques, including targeting different audiences,concealing subjects, and maintaining authenticity. Some techniques of audience management resemble the practices of 'micro-celebrity' and personal branding, both strategic self-commodification. Our model of the networked audience assumes a many-to-many communication through which individuals conceptualize an imagined audience evoked through their tweets.