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The National Library of New Zealand provides services to school libraries. This comprehensive guide explains what social media is, how it can enhance school library services, what planning is involved, and the types of tools that can be used. The guide explains that social media for libraries is about building connections and learning communities using web based technologies. Seven steps to planning the library's social media presence are clearly articulated. There are also links to a detailed planning template, a social media toolkit, examples of social media use in school libraries and further reading that would assist teacher librarians to learn about and plan a social media strategy.

Smeaton, K. & Davis, K. (2014). Social technologies in public libraries: exploring best practice. Library management. 35(3), 224-238. Retrieved from www.emeraldinsight.com/journals.htm?articleid=17107477 A report of a research project that explored social media best practice in the public library sector using two Australian public libraries. Five themes were extracted from the interview: creating communities, connecting with users, inviting participation, organisational culture and staffing. Only one library had a a social media policy, though this had been developed at the local council level.

Libraries of SA. Social media http://www.libraries.sa.gov.au/page.aspx?u=279 This policy focuses specifically on the use of the Libraries SA Facebook and Twitter accounts. It describes the purpose of each accounts and how each account will be used. Policies on 'following' and replying to posts are clearly explained. Embedded in the policy is the Acceptable Use policy, privacy statement and disclaimer.

Ellyssa Kroski explains that school libraries have different challenges to face with social media than other types of organisations. Social media policies provide clear guidelines for staff posting on behalf of the library and on their personal accounts and standards for acceptable use by library users. The article outlines what should be included in a social media policy and suggests looking at other organisation's social media policies for best practice. The importance of revising the policy when technological changes occur is also stressed. Unfortunately some of the links to examples of policies are no longer available.

Abstract: Purpose - Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post. Design/methodology/approach - This is an essay style viewpoint. Findings - The paper reveals that Twitter is an important vehicle for disseminating information about a library to its community and as a means for maintaining good customer service. Originality/value - The paper provides useful information on an important communication tool for libraries. Keywords Twitter, Social media, Communication, Libraries Paper type Viewpoint

A new future is coming to education. Online shopping, searching and social networks came first-education is next. OCLC's newest user perceptions study, iAt a Tipping Point: Education, Learning and Libraries/i, explores how empowered consumers, fueled by economic incentives, are using online learning platforms and MOOCs to set new expectations for education-and for libraries. The report explores the behaviors, perceptions and motivations of online learners: how they are evaluating the cost/value trade-offs of higher education, how they are using and succeeding with online education-and their use and perceptions of the library.

I found this on Carole Guert's twitter account. Thanks Carole! It links through to the latest OCLC report. A good comparison to the older version noted in our Modules. Thought you would be interested Gavin.

Facebook. Flickr. Google+. Pinterest. Tumblr. Twitter. Yelp. The list of social networking sites is almost endless, bringing huge potential (and some headaches) to librarians nationwide. Will libraries continue to be able to keep up with the rapid- almost instantaneous-changes in technology and social networking? The consensus is: Yes.

This is link is part of the American Library Association 2013 State of American Libraries report. This part pertains to social networking and delineates some of the current problems and potential benefits of libraries using social networking sites. One potential benefit discussed in this section of the report is that libraries, particularly public libraries, can use social media to reach out to teens. As a result of this, teens may become lifelong learners and lifelong library users.

The current study attempts to examine the contents of Library Twitter account of two libraries (academic and public) with the aim of evaluating in a comparative mode, their themes and levels of user engagement.

What amazing libraries to put on my library bucket list!

This slideshare by Judy O'Connell encourages teacher librarians to become competent social media users. The twenty first century learning environment is constantly changing and teacher librarians must adapt. The internet is now a participatory medium and social networks are integral in our lives. School libraries need to be involved in social media and it begins with teacher librarians being active users within their with personal learning networks and their personal lives. Judy provides advice for teacher librarians on how to get started with policy planning, examples of best practice, tools and strategies for implementation. Specific instructions are provided for using Facebook and Twitter in school libraries.

Abstract: "Social media is now widely used by librarians to fulfill a variety of objectives. Taylor & Francis has collated a range of opinion and data within this white paper to provide an overview of how social media is currently used by librarians, for what purposes, and to what effect. Our research program comprised focus groups in the UK, USA and India."

Why study social media in the library? Social media has the potential to facilitate much closer relationships between libraries and their patrons - wherever users are based, and however they choose to learn about and access library services and resources. Current usage of social media by the library community generally remains ad hoc and somewhat experimental, but the uptake of these tools is accelerating, and they will likely play an increasingly important role in library service provision and outreach in the future. This white paper has been researched and compiled by Taylor & Francis to provide an overview of current practices relating to the use by libraries of social media, from a world-wide perspective, against which individual institutions can benchmark their own activities and be inspired to try new approaches. This white paper is just a start - we plan to build from this a central web-based resource on social media for the library community that will provide ongoing updates, in-depth case studies and best practice guides. We hope this will become a valuable, developing resource that librarians will access and contribute to, so the entire community benefits from sharing ideas and experiences.

"Social media, another type of commonwealth record"(National Library of Australia, 2012, para. 11). NLA clearly identify 7 common social media tools and the strategy for record to be captured. Increasing library information, knowledge and users feedback move to social media channels. Library decision making based on users' feedback in social media should be recorded.

This policy, applicable to all National Library of Australia employees, aims to clarify employee responsibilities in relation to official, professional and private social media use. Although set out like most policies whereby it notes the policy's context, objective, scope etc., this one stands out for its detailed controls in regards to what employees should and should not do when posting on social media, whether it be in an official, professional or private capacity.

Cleveland Public Library. Policy on the use of CPL's social media sites. http://www.cpl.org/TheLibrary/UsingtheLibrary/PolicyontheUseofCPLsSocialMediaSites.aspx This policy is generic and refers to 'any Library sponsored social media site'. It is very comprehensive, relevant to both patrons and staff. the content is organised under the following sections: Purpose of the Library's social media sites, Agreement (telling patrons that by posting they agree to this policy), Definitions, Disclaimer, No Privacy (Reminding users that they cannot expect privacy), Ownership (of postings), Postings (basically the acceptable use policy), Violations of this policy, Reporting violations, Employee postings.

Harmon, Charles; Messina, Michael (2013). Using Social Media in Libraries : Best Practices. http://primo.unilinc.edu.au/primo_library/libweb/action/search.do?vid=CSU Chapter 8: Implementing an online social community as an extension to our physical libraries.. A great review re Halifax Public Libraries implantation of their new social catalogue, aptly named Discover. Covers many practical topics such as: features of a social catalogue planning and research for the project objectives of implementing a social catalogue/tie in with mission statement technical issues staff training communication and marketing feedback It concludes with some practical and professional advice for potential users of such a catalogue.

The best link is via CSU library, not the eblib.com link. http://primo.unilinc.edu.au/primo_library/libweb/action/search.do?vid=CSU

Sounds useful for the assignment for those looking at academic libraries

Thanks Maddy - very relevant :)