The unique study shows that for every one-star rating increase in a restaurant review on the site, a restaurant achieved a 5-9% sales increase. This was not the case for chain or multi-unit establishments.
Forrester has just published this report and the people at Personal.com are making it available.
This is a growing issue that now is seeing validation - marketers pay heed and ignore at your peril!
Who knew - the majority casual social gemer is female and over 50... how does this correlate with who controls spending in an affluent household? Maybe gamification and positioning of a brand in the game makes sense... hmm
"What started as three lines of simple text has evolved into ads that are multimedia-rich, location-aware and socially-amplified."
It really is becoming the Golden Age of marketing - hundreds of ways to touch the consumer dozens of time without brand fatigue
79% of ppl ignore online ads, FB ads carry a .05% CTR
visitors / readers come for editorial content, not the ads; CTR for editorial content is 96x better than ad content
Hodder believes that effective advertising and consumer privacy isn't necessarily at odds, and that advertisers need to look at "the meaning of content" rather than to new ways of tracking consumers around the Web.
Hear, hear...
It pays to know your audience and to map the engagement path. If your target audience is older, a 'Like' may be a lower value engagement metric than you thought.
One of the challenges in ROI is the incremental value of each touch in the purchase funnel / process; Agent-based modeling is one of the tactics used to overcome the focus on LTA most marketers are focused on